Burn Manufacturing Careers

About the role
BURN is currently seeking a highly organized and detail-oriented Assistant Systems Coordinator to oversee critical aspects of document control, Quality Management System (QMS), and Environmental Management System (EMS).

The ideal candidate will play a pivotal role in managing document-related activities, including assigning document numbers, uploading documents on the intranet, and ensuring compliance with customer and industry standards.

Duties and Responsibilities

• Lead all activities related to document control including assigning document numbers, uploading documents on the intranet, acquiring customer and industry standards, record retention, and maintaining a master log for all documents.
• Organize, track, and maintain information concerning the various aspects of the Quality Management System (QMS) and Environmental Management System (EMS).
• Assist in managing the Corrective and Preventive Action process by issuing and developing corrective actions in coordination with the process owners, preparing audit reports, following up on corrective action plans, and performing closeout activities.
• Be a key member of the internal audit team.
• Organize internal and external audits for QMS & EMS.
• Shall monitor the performance of QMS & EMS and report findings to the Systems Coordinator.
• Drive the continuous improvement of QMS and EMS through regular evaluation, review, corrective action, and employee involvement and participation in quality and environmental improvement initiatives.
• Any other duties assigned.

Skills and Experience:

• Degree in any science-related field.
• 1-2 years of work experience in QMS/EMS audits or both.
• Experience in managing and maintaining QMS and EMS in a manufacturing environment including working knowledge in corrective action process.
• Working knowledge of QMS and EMS document systems and control practices.
• Ability to coordinate efficiently to plan, and execute audits, and follow-ups.
• Knowledge of ISO 9001:2015.
• Internal Auditor in any of the management systems, preferably ISO 9001.
• Knowledge of ISO 14001:2015 is an added advantage.
• Excellent teamwork skills and excellent work ethic.
• Excellent presentation and communication skills.
• Analytical and problem-solving skills.
• Leadership, management, and time-management skills.
• Proficient in MS Office tools.

• As the Head of Strategy – Electric, you will collaborate closely with senior management, including the CEO, to define the strategic roadmap, identify market opportunities, and ensure the alignment of our electric products division with our broader business goals.

Duties and Responsibilities

• Collaborate with senior management to devise effective short and long-term plans for the Electric business.
• Lead initial research and project design for electric product development.
• Formulate strategies and initiatives to achieve Electric’s strategic objectives, including market analysis, expansion opportunities, and potential partnerships.
• Review and analyze various strategic options for Electric and provide recommendations for product and geographic expansion.
• Analyze financial data to assess the feasibility and potential impact of strategic initiatives while aligning with financial goals.
• Create data-driven business cases to identify opportunities and challenges.
• Advise on pricing, customer segmentation, and product positioning.
• Share market insights and collaborate with cross-functional teams.
• Continuously monitor and analyze the competitive landscape.
• Develop competitive value propositions for target customer segments.
• Risk Management - Identify potential risks and challenges to the execution of the strategic plan. Develop contingency plans and risk mitigation strategies.
• Innovation: Explore new business models and technologies to drive growth and competitiveness.
• Stakeholder Communication: Effectively communicate the strategy to internal and external stakeholders.

Skills and Experience

• Bachelor’s degree in business, Finance, or a related field (MBA preferred).
• Proven experience in a strategic leadership role, preferably in the electric products industry.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Familiarity with electric product development and emerging markets is a plus.
• Strong understanding of financial analysis and budgeting.

About the role

The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales & Carbon Support model in the countries.

The role will ensure aftersales & carbon support (such as Customer education, Warranty Awareness, Household priming & booking, Efficient product replacement, System training & utilization, Aftersales close looping, Post repair/swap surveys, Service tracking through accurate data entry in BURN Nexus system).

Duties and Responsibilities 
Workdays:     Monday-Saturday 
Rest days:      Sunday
Shift Plan:      The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.

Duties and Responsibilities: 

• Implement the aftersales process & carbon support model in line with the laid down strategy. 
• Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. 
• Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. 
• Lead roll out of service network expansion plan based on business requirements ensuring adherence to BURN branding guidelines. 
• Regularly evaluate the Service Center's performance and audit the aftersales & carbon support activities every quarter. 
• Share audit feedback with Factory Operation/Warranty/partners and follow up on improvement areas identified during the audit period. 
• Responsible for the key regional aftersales KPI’s Target as set out on a Quarterly/annual basis: – 
  • Repair/Swap SLA  
  • Customer Satisfaction Index 
  • Customer Effort Score 
  • Aftersales Net Promoter Score 
  • Service touch point First Contact Resolution Rate.  

KPIs 

• Service / Swap Center network expansion based on quarterly targets. (100%) 
• Training of new and existing aftersales & carbon support teams. 
• A quarterly performance audit of Service / Swap Centers as per approved evaluation and audit criteria. 
• Customer satisfaction Index> 4 on a 5-point scale. 
• Effort score targets >4 on a 5-point scale. 
• 100% timely utilization and accuracy of aftersales tool (Nexus) in all service centres. 
• Pending work orders and customer units at the service centres>3 days. 
• Weekly and monthly reporting of aftersales & carbon support activities. 
• Tracking aftersales service & carbon support cost. (Weekly and monthly) 
• Managing operation efficiency around aftersales service & carbon support. 
• Supporting the collection & credit team with issues related to defective products. 

BURN Ambassador

• Always maintain integrity and be a positive ambassador for BURN
• Strive for continuous improvement in the services that we offer our customers.
• Maintain an open and receptive attitude when receiving feedback and suggestions. 

Skills and Experience: 

• A degree or diploma in Electronics / Electrical, Computer science, Business Administration, or related field. 
• Strong analytical & reporting skills 
• Minimum of 3 years in an operational support role, having worked in an aftersales service role, Telco/home appliance function. 
• Demonstrate understanding of the after-sales process, spare parts management, warranty aspects, and understanding of different levels of repair. 
• Demonstrate the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives. 
• Strong mindset for continuous improvement and meeting or exceeding expectations. 
• Superior verbal and written communication skills (multiple languages will be an advantage), with an emphasis on tact and diplomacy. 
• Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills 
• Passion for social enterprise, development of people, and environmental benefits
• Understanding of the aftersales process, spare parts management, warranty aspects, and understanding of different levels of repair.
• Excellent verbal communication and interpersonal skills
• Highly organized, punctual, and professional
• Proactive attitude and takes initiative to problem-solve
• Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• Aftersales service role, Telco/home appliance function. 
• Knowledge of PAYGO products.

About the role:

We are currently seeking a dynamic and experienced Assistant Cost Accountant to join BURN Manufacturing. S/He will support the overall cost accounting function by actively participating in various tasks related to cost monitoring, analysis, and reporting, contributing to the financial health and efficiency of the organization. Collaborating closely with the Cost Accountant and willingness to assist with delegated duties are essential for the smooth functioning of the department and for achieving common goals.

Duties and Responsibilities:

• Work with the cost accountant to analyze key trends in Key Performance Indicators (KPIs), especially those relating to financial metrics such as sales, expenditures, profit margin, delinquency, collections, inventory days, etc.
• Carry out Budget vs Actual analysis for various profit centres as directed by the cost accountant.
• Departmental budget tracking – Keep track of spending within the department to keep an updated budget vs actual.
• Review departmental PRFs before approval to ensure integrity in the document before forwarding them for approval. S/h e checks items such as correct GL dimensions captures, amounts within set departmental budgets etc.
• Prepare COGS reports, P&L reports, Production reports, forecasts, and other reports as directed by the cost accountant.
• Assist the cost accountant with any other duties delegated to them.

Skills and Experience:

• A bachelor’s degree in finance, Accounting; or Certified Public Accountant (CPA), or any other relevant qualification.
• 2+ years’ experience as a Cost analyst or cost Accountant, preferably in the manufacturing or FMCG sector.
• Strong analytical skills & familiarity with business and financial principles.
• Highest standards of accuracy and precision; highly organized, ability to think creatively, and self-motivated.
• Experience with the ERP systems (Microsoft Navision) will be an added advantage.
• Excellent communication and outstanding organizational skills.
• Experience in data, operational, and financial analysis.

About the role

We are currently seeking a dynamic and experienced Training Manager to join BURN Manufacturing. As a Training Manager, you will be instrumental in designing, implementing, and overseeing comprehensive training programs for our sales teams across all our expansion markets, ensuring they acquire the necessary skills and knowledge to excel in their sales roles. Collaborating closely with the commercial departments, you will play a pivotal role in enhancing the overall capabilities of our sales force, fostering a culture of continuous learning and development.

Duties and Responsibilities:

• Analyse day-to-day needs for training in the sales team.
• Create training curricula and estimate the budget required to execute them.
• Develop material required for training, for example, outline, handouts, etc.
• Conduct relevant research, and training needs assessment, and update the training material and content periodically.
• Conduct training sessions for new and current sales personnel with greater emphasis on Train the Trainer programs.
• Develop new approaches and techniques for making improvements in training programs.
• Collect feedback from trainers and trainees and identify the issues they had during the process.
• Generate results and measure the performance of trainees after the session.
• Identify and coordinate with external trainers whenever required.
• Execute Training of Trainers programs for the company’s Sales Managers.
• Maintain and update records of training material.
• Stay up to date with the latest market trends and demands of a corporate sales environment. Knowledge of the carbon market, the causes of climate change and its global effects, and the passion for discussions about environmental issues will be a definite plus.

Skills and Experience:

• Proven Experience: A minimum of 5 years of experience in training and development, with a track record of designing and implementing successful training programs.
• Industry Knowledge: In-depth understanding of the industry's best practices and trends in training and development, with the ability to integrate relevant advancements into our programs.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and engagingly to diverse audiences.
• Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams, fostering a positive learning culture within the organization.
• Project Management: Proven project management skills to handle multiple training initiatives simultaneously, ensuring timely delivery and effective implementation.
• Collaboration: Ability to collaborate with cross-functional teams, understanding departmental needs and tailoring training programs to address specific skill gaps and enhance overall performance.

About the role:

BURN is looking for a Deputy CEO, the second in command, reporting to the chief executive officer (CEO), who will serve as the key executive leader, playing a crucial role in implementing the company's strategies, overseeing daily operations, and driving initiatives for sustainable growth.

We are seeking a dynamic and experienced leader to navigate the complexities of our industry, foster innovation, and ensure the continued success of BURN.

Duties and Responsibilities:

• Strategy Implementation: Collaborate with the CEO and other executives to implement strategic plans to achieve organizational goals and objectives.
• Operations Oversight: Oversee day-to-day operations of various departments or business units within the organization, ensuring efficiency and effectiveness.
• Leadership and Management: Provide leadership and guidance to department heads and managers, fostering a culture of accountability, collaboration, and high performance.
• Financial Management: Work closely with the CFO to assist in financial planning, budgeting, and resource allocation to support organizational growth and sustainability.
• Stakeholder Relations: Build and maintain relationships with key stakeholders, including investors, board members, customers, and employees.
• Risk Management: Identify potential risks and opportunities for the organization, develop strategies to mitigate risks, and capitalize on opportunities.
• Change Management: Lead or support organizational change initiatives, ensuring smooth transitions and effective implementation of new processes or systems.
• Reporting and Communication: Prepare and present reports to the CEO, board of directors, and other stakeholders on the company's performance, progress towards goals, and other relevant matters.

Skills and Experience:

• Bachelor’s degree in business management, Strategic management, Economics, or a related field (an MBA is advantageous)
• Demonstrate a track record of 5+ years in an executive business management role (C-suite), showcasing a history of successfully steering organizations through periods of growth, innovation, and sustained excellence.
• Exhibit excellent leadership skills, characterized by a steadfast resolve to overcome challenges, inspire teams, and foster a culture of collaboration and excellence.
• Possess a deep understanding of advanced business planning, strategic development, and the ability to navigate complex regulatory landscapes.
• Showcase a history of successfully formulating and executing business strategies that align with organizational goals while adhering to regulatory frameworks.
• Proven experience in fundraising, showcasing the ability to secure financial resources strategically and build lasting relationships with investors and stakeholders.
• International business experience, showcasing a comprehensive understanding of global markets, cultural nuances, and the ability to navigate diverse business landscapes.

• BURN is actively seeking a dynamic and experienced Commercial Manager for Biomass and Electric to play a pivotal role in shaping and implementing our commercial strategy. The selected candidate will be responsible for driving the development and execution of our commercial initiatives, with a specific focus on forecasting and coordinating all carbon projects and electric demand plans. Monitoring the progress of carbon projects against targets, managing pricing and price forecasts for our B2C product range, and overseeing feasibility studies and market research are key aspects of this role.
• The Commercial Manager will play a crucial role in reporting on the performance of the commercial team, compiling and evaluating departmental expenses against budgets, and identifying and managing commercial risks. Additionally, the candidate will be expected to take a lead role in resolving any commercial issues that may arise, demonstrating a proactive and solutions-oriented approach. This position offers a unique opportunity to contribute to the sustainable energy sector and drive impactful change within the organization.

Duties and Responsibilities:

• Active participation in the development and execution of the commercial strategy.
• Responsible for forecasting and coordination of all carbon projects and electric demand plans.
• Monitoring the progress of all carbon projects against targets & deadlines
• In charge of pricing and price forecasts for the B2C range of products.
• Responsible for the coordination of feasibility studies and market research
• Reporting on the performance of the commercial team
• Responsible for compiling, evaluating, and monitoring departmental expenses versus budgets.
• Identifying and managing commercial risks
• Taking a lead role in solving commercial issues that may arise.

Skills and Experience:

• Experience developing business strategy and plans.
• Bachelor or MBA degree, preferably in business, market intelligence, or marketing.
• Strong analytic/number-crunching background, particularly with sales and marketing data
• High level of comfort working with cross-functional teams.
• Excellent written and verbal communication skills in English. French would be an added advantage.
• Enthusiastic, entrepreneurial, with a desire to deliver on time and willing to get your “hands dirty” when called upon.
• 5 years of experience as a Business Analyst
• Demonstrated ability to coordinate complex projects with many stakeholders to deliver results on time

About the role:

BURN is actively seeking a dynamic and experienced Commercial Manager for Biomass and Electric to play a pivotal role in shaping and implementing our commercial strategy. The selected candidate will be responsible for driving the development and execution of our commercial initiatives, with a specific focus on forecasting and coordinating all carbon projects and electric demand plans. Monitoring the progress of carbon projects against targets, managing pricing and price forecasts for our B2C product range, and overseeing feasibility studies and market research are key aspects of this role.

The Commercial Manager will play a crucial role in reporting on the performance of the commercial team, compiling and evaluating departmental expenses against budgets, and identifying and managing commercial risks. Additionally, the candidate will be expected to take a lead role in resolving any commercial issues that may arise, demonstrating a proactive and solutions-oriented approach. This position offers a unique opportunity to contribute to the sustainable energy sector and drive impactful change within the organization.

Duties and Responsibilities:

• Active participation in the development and execution of the commercial strategy.
• Responsible for forecasting and coordination of all carbon projects and electric demand plans.
• Monitoring the progress of all carbon projects against targets & deadlines
• In charge of pricing and price forecasts for the B2C range of products.
• Responsible for the coordination of feasibility studies and market research
• Reporting on the performance of the commercial team
• Responsible for compiling, evaluating, and monitoring departmental expenses versus budgets.
• Identifying and managing commercial risks
• Taking a lead role in solving commercial issues that may arise.

Skills and Experience:

• Experience developing business strategy and plans.
• Bachelor or MBA degree, preferably in business, market intelligence, or marketing.
• Strong analytic/number-crunching background, particularly with sales and marketing data
• High level of comfort working with cross-functional teams.
• Excellent written and verbal communication skills in English. French would be an added advantage.
• Enthusiastic, entrepreneurial, with a desire to deliver on time and willing to get your “hands dirty” when called upon.
• 5 years of experience as a Business Analyst
• Demonstrated ability to coordinate complex projects with many stakeholders to deliver results on time

About the Role:

This role includes performing information and data quality reviews and creating and maintaining standard work processes. Quality reviews and checks will be based on the organization's standards, as well as any applicable methodologies, especially within the Carbon environment. In addition, the person to fill this role will be at the forefront of ensuring the organization meets its goals for productivity, quality of service, and overall effectiveness.

Duties And Responsibilities:

•  Develop SOPs and checklists for maintaining the highest quality of output from data and carbon operations-related activities.
• Review and audit raw surveys, analytical data, and documentation necessary to complete carbon projects in time both quantitatively and qualitatively.
• Ensure data and documentation comply with laid down SOPs and methodologies.
• Collaborate and liaise closely and regularly with the relevant team members across the critical departments including but not limited to data analytics, customer experience, and commercial.
• Manage routine corrections of erroneous outputs.
• Automate manual quality checks for efficiency within the carbon department.

Skills And Experience:

• Individuals will need excellent technical abilities to carry out audit-like work in a data-heavy environment.
• Meticulous and a keen eye for detail e.g., spotting an error, outlier, or inconsistent formula in a data output with hundreds of rows & tens of columns.
• Required soft skills include people and teamwork skills, critical thinking, and problem-solving.
• The role-holder is expected to have strong analytical abilities to evaluate the information for effectiveness and accuracy and create ways to improve an organization's data and information systems.
• This specialist should also have effective communication skills to interact with team members or customers, as well as provide training as needed to colleagues.
• Possess 2 to 3 years of experience in data & process audit.
• Advanced data operations & data handling/analysis using Ms. Excel
• Data audit experience
• Process audit experience.