CARE Kenya Careers

• As the STA, you will work closely with program leadership and the operations and finance teams to ensure the WiDEF portfolio of funded projects are well-supported with the expertise to successfully achieve program objectives. You will be expected to work closely with new and first-time awardees to prioritize and procure technical assistance, help with project reporting, create knowledge sharing amongst awardees, and generally troubleshoot program-related challenges. Depending on the applicant, this role will also have some research and thought leadership components, such as working on evidence base data and assisting with MEL activities.
• Ideal candidates for this role are well-versed in digital development research and programming. You have a deep knowledge of what works and does not to increase digital inclusion. You can discuss important initiatives, entities, and trends in gender digital divide work, and are passionate about helping others close the gender digital divide. We are looking for an applicant with both professional and lived experience in sub-Saharan Africa and/or South Asia, great program management and organizational skills, someone who is self-directed and will take initiative, and someone who can be supportive of a range of organizations globally.

Responsibilities
Identify and support digitalization priorities across WiDEF Programming

• Work with WiDEF team and consortium members to identify and prioritize digitalization/digital development opportunities that will contribute to scaling and impact goals
• Identify needs and opportunities to recommend digital solutions and tools to advance innovation goals of GJ programming and digital literacy skills
• Integrate digital technologies into existing programming to expand impact and reach, especially in the areas of social norms and gender-based violence (including Online GBV)
• Develop new digital development strategies that create opportunities for gender justice and integrate with CARE’s focus areas

Provide Technical support across WiDEF programs

• Provide expertise, guidance, and technical support to CARE's GJ team in the areas of digital inclusion and effective digital gender equity programming, including training and guidance to the gender cohort in digital inclusion
• Expand content and connectivity reach to extend the reach, impact and scale of GJ programs
• Ensure that CARE's gender transformative principles and practices are reflected and integrated in digital programs in CARE's other impact areas
• Promote the Principles of Digital Development at the CO level (https://digitalprinciples.org/)
• Help COs measure the impact of closing the gender digital divide

Support resource mobilization efforts to advance digital innovations in WiDEF

• Support proposal development that incorporates effective digital development strategies and help support the implementation of these strategies
• Support WiDEF-involved Country Offices to seek and position themselves for new funding and business opportunities across the digital development sector
• Actively track the larger gender and technology sub-sector, evaluating applicable products, trends, and partnership/donor opportunities
• Promote Gender Digital Divide KPIs

Provide technical support and thought leadership COs in the area of technology and gender

• Train CO staff on tools and strategies to measure the gender and tech gap, and the known effective practices to close it
• Mentor and support County Office staff through strengthening their knowledge of the gender digital divide and its manifestations, as well as the capacity and confidence to implement technology in the service of gender transformation
• In coordination with WiDEF leadership and consortia, ensure that staff continue to build on and enhance the impact of digital innovation approaches and deliverables by creating a learning platform for sharing best or promising practices, innovations, and learning, highlighting effective practices at the CO and regional level

Qualifications

• Bachelors degree in relevant discipline: gender studies, social sciences, social development, international development, human geography, or other relevant fields of study.
• 5-8 years of working directly on digital inclusion programs, especially those addressing the gender digital divide
• Experience working with USAID, foundation, and/or technology funders
• Confidence to bring a greater voice to program activities, and make substantive program recommendations
• Strong cross-cultural communication skills, including experience working with globally distributed teams in disparate countries and time zones
• Strong relationship skills
• Exceptional attention to detail, process development and management
• Flexible, creative and solution-orientated approach
• Strong team player, able to develop and maintain effective working relationships within a distributed and dynamic team, and with partner organizations.
• Must be fluent in English with skills in written communication and report writing
• Sensitive to cultural differences and the ability to work effectively across different cultural contexts

• We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills.

Location preference: Nairobi, Kenya
Responsibilities
Administrative Support

• Assist in the development and maintenance of program documentation, including project plans, timelines, meeting notes and reports.
• Support day-to-day operations by addressing administrative needs and resolving operational issues, as well as notetaking for internal and external meetings
• Maintain accurate & up-to-date program data and records, especially using Microsoft Teams and SharePoint. Assist in collection, analysis, and reporting of program-related data.
• Support the procurement process for program supplies, services, and equipment in close coordination with the procurement team and finance team.
• Collaborate with the procurement team to facilitate the purchase of goods and services.
• Assist in maintaining procurement records and ensuring compliance with company policies.
• Communicate with vendors to obtain quotes, negotiate terms, and track deliveries

Event & Logisitics Coordination

• Plan and coordinate events, including meetings, conferences, and team-building activities.
• Manage logistics, such as venue selection, catering, audiovisual equipment, and guest accommodations.
• Provide virtual and on-site support during events, online or offline using Zoom or Teams, to ensure smooth execution.
• Coordinate travel arrangements, accommodations, and logistics for program-related activities.

Finance Administration & Grants Coordination

• Support financial processes such as expense tracking, invoice processing, and budget monitoring.
• Assist in preparing financial reports and statements for management review.
• Work closely with the finance team to ensure accurate and timely financial transactions
• Assist in the preparation and submission of grant proposals and reports.
• Monitor grant compliance and reporting deadlines.
• Collaborate with the development team to ensure alignment of program activities with grant requirements.

Communication, Monitoring & Evaluation and Stakeholder Engagement

• Liaise with internal and external stakeholders to facilitate communication and collaboration.
• Assist in the preparation of materials for program presentations and reports.
• Assist in creating and editing communication materials, including newsletters, announcements, and presentations.
• Collaborate with the communications team to ensure consistent messaging across various platforms, including managing social media accounts (i.e. LinkedIn).
• Monitor and respond to inquiries through email and other communication channels.
• Support the monitoring and evaluation processes of programs.
• Assist in gathering feedback from program participants and partners

Qualifications

• Bachelor's degree in relevant field.
• 2 years experience in an Operations role including but not limited to procurement, event management and Admin.
• Professional writing in English
• Project management and process oriented
• Microsoft Suite: Word, Excel, PPT, Outlook, Teams

• The Project Coordinator will directly oversee the day-to-day implementation of Danida Market Development Partnership (DMDP) Project activities, support in budget tracking, partnership management, knowledge management, indicator tracking and reporting. The incumbent shall coordinate the day to day running of DMDP project activities, establish contacts with farmers, agro-dealers, cooperatives, and Key stakeholders across the target value chains, and ensure sustained commercial conversations with farmers on cost benefit analysis and health benefits of NEMIXC, to enhance interest and adoption of NEMIXC solution. This role will be based in Kisumu with approximately 80% of time spent in field activities in the 4Counties of Nyandarua, Nakuru, Migori and Kakamega counties.

ROLES AND RESPOSIBILITIES

Project Coordination

• To Coordinate the day-to-day operations of the project, Compiling activity progress reports from the Implementing partner (IP), maintaining high level of integrity, and accountability to farmers, stakeholders and the donor.
• Establish contacts and create interest in NEMIX®C with agro-dealers, farmers, cooperatives, and key opinion leaders across the targeted value chains.
• Secure commitment to FFBS demonstration by smallholder producers in close collaboration with government extension staff and the implementing partner, using established farming practices.
• Facilitate and supervise establishment of FFBS demonstrations by the IP with target value chains, by producer groups, in collaboration with the ministry of Agriculture, providing technical oversight.
• Facilitate farmers open learning sessions at FFBS demonstration sites, to activate commercial conversions on cost benefit analysis, and health benefits of NEMIXC for enhanced adoption by farmers.
• Establish viable NEMIXC supply chain in the project areas, ensuring farmers demand for the product is met at all times, by the local agro-dealers and distributors.
• Monitor project risks and regularly update the project risk register.

Project Quality and Knowledge Management

• In collaboration with the MEAL teams, facilitate development of a comprehensive MEAL Plan, Detailed Project Implementation Plan, Results framework, Indicator performance Tracking tool (IPTT), together with the manager.
• Review IP Narrative reports in accordance with contracts and develop a system for validation of information from the field, working closely with the IP staff.
• Take leadership in coordinating Program documentaries, Human interest stories successes and dissemination of lessons learnt/ best practices within and externally.
• Support the Project manager in supervising consultancy services offered to the projects, working with the MEAL teams to ensure smooth and quality service delivery to target farmers, in stringent adherence to the DO-NO-Harm principle.
• In collaboration with Communication Officer contribute to development and execution of the Project and Country Office communication and Visibility Strategy. (Internal and external).
• Undertake frequent field visits to project sites to ensure that FFBS activities by partners, are carried out in accordance to work plan and technical requirements.
• Ensure regular and proper archiving of all Project data/documents/REACH &PIIRS data to the CARE Kenya server/archives, respecting project cycle minimum standards.

Partnership Management

• Identify opportunities, to enhance teamwork within the project, other CARE projects, to capitalize on specific advantages of multi-disciplinary support within the framework of the project.
• Establish and sustain partnership with agro-dealers, farmer cooperatives, government agencies, development, and Research Institutions, as well as market actors in the target value chains.
• Participate in Community of Knowledge networks, to share and draw best practices and lessons learnt from similar contexts, to improve project quality.
• Coordinate the implementation of project activities by partners and target participants.
• Represent the organization in external stakeholder meetings, workshops, and conferences.

Administration

• Maintain assigned computer and any other CARE property/assets.
• Utilize and account appropriately all project finances, including advances and expenses.

Other Responsibilities as assigned

• Perform any other official duties as may be deemed relevant and necessary by the supervisor.

Qualifications

• Bachelor’s degree in business administration, Agribusiness, Marketing, or related fields.
• At least 5years experience in project coordination, planning and implementation.
• Proven experience in partnership management involving the private sector actors, with a bias in value chain development.
• Excellent communication, negotiation, and problem-solving skills.
• Experience with and understanding of relevant donor frameworks and reporting systems.
• Excellent time management, communication skills, multitasking ability, and familiarity with project management applications.
• A team player, excellent report writing skills, budget management, partnership management skills, intrinsic motivation, and familiar with enterprise development programming.

Job Summary

• The Regional Change & Deployment Manager for East & Central Africa (ECA) and Southern Africa (SA) Regions is a role sitting within the Transformation team at CARE USA that has been created to deliver a number of high priority global projects implementing new systems and business processes across CARE's 40 country offices.
• The Regional Change & Deployment Manager has responsibility for managing the change & deployment activities for these priority projects across a number of locations. They are responsible for ensuring all key office stakeholders understand CARE's Change Management methodology and its application, facilitating and supporting the offices with each project rollout , ensuring active office engagement and ownership to achieve a successful implementation.
• For 2024/25 the role will be responsible for completing change and deployment activities relating to different global priority projects, which may include Job Architecture, Supply Chain Transformation and Matrixed Management Way of Working.
• This will include supporting a designated portfolio of country offices across the ECA and SA Regions . At least 25% of the time is expected to be spent travelling to support country offices.)

Responsibilities
Change & deployment implementation

• Facilitate the development of high-quality change and deployment country plans per project, which fully addresses the roll out and consolidation into business as usual.
• Carry out country-level change impact assessments to ensure change plans are appropriately localised.
• Ensure a full understanding of business processes and systems to be implemented.
• Proactively identify risks, ensure these are addressed and mitigated by the country, regional or center office.

Engagement with Regional & Country colleagues

• Engage with relevant country staff and stakeholders, encouraging a culture of taking responsibility for both resolving issues and celebrating successes.
• Influence and oversee increased transparency on project progress, reporting independently on country status via the Deputy Director of Change Delivery.
• Proactively interact with all necessary stakeholders who can support preparation, roll out and consolidation per country.

Change Management Training & Support

• Train and coach relevant country and regional office staff in CARE’s change management methodology.
• Outside of supporting Transformation deployments, provide change management support to country offices that are wanting to manage their own internal changes (an office restructure).

Support improvement of CARE’s change management methodology

• Contribute towards the continued improvement of CARE’s change management methodology by sharing lessons learned and best practice with the Director of Transformation Delivery.
• Facilitate in the sharing of project experiences and issues among the Transformation Team.

Qualifications

• A Master's degree in a related field (Communications/Journalism/Marketing, organizational development, change management, etc.) or equivalent combination of education and work experience.
• 3-5 years’ practical experience in change management of large scale and complex transformational change initiatives, preferably within an INGO setup or multinational organizations.
• Demonstrated experience and capability of leading, facilitating and influencing change and the delivery of major projects affecting business processes and systems in the field.
• Proven ability to work in a large complex and highly networked matrix organization and influence through ‘soft power.’
• Previous experience of and highly effective in, the guiding and coaching of others towards successful delivery.
• Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in.

• The Regional Humanitarian Advocacy Advisor will support CARE East and Central Africa (ECA) regional office efforts to influence donors, UN agencies, partners and governments on the humanitarian crises in the region. S/he will work along the Regional Director and Regional Humanitarian Director to represents CARE in Humanitarian Fora in the region.
• They will work to ensure that the diverse needs of all crisis-affected people are met and their rights—under international humanitarian, human rights, and refugee law—are protected. They will support efforts to further principled, unfettered and safe humanitarian access protect humanitarian workers and conflict-affected populations, and address humanitarian access impediments. They will support humanitarian capacity building and formulate advocacy positions/messages, policies, and guidance documents for the East and Central Country Offices.
• The Regional Humanitarian Advocacy Advisor will play a key role in shaping and driving the East and Central Africa advocacy strategies and plans to scale up our programmatic impact.

RESPONSIBILITIES

Humanitarian Advocacy & Policy

• Work with the ECA Regional Team, CARE USA Humanitarian Affairs, and the CARE confederation to identify, and elevate relevant humanitarian advocacy issues at various levels.
• Provide direct technical support for the ECA Country offices on the current humanitarian crisis with a focus on food insecurity, gender, nexus access, and localization.
• Lead the development and implementation of the regional humanitarian advocacy and influencing strategy.

External Representation

• Represent CARE at the regional level with key humanitarian stakeholders (UN agencies, peer NGOs, donors, etc.) and in regional fora, as well as in country specific event based on Country Offices request.
• Cultivate relationships with, and links to, diverse local and external networks, policy makers in the region and internationally, in coordination with other CARE regional colleagues.

Capacity Building/System Strengthening/Relationship Development

• Provide advocacy and policy capacity-building and technical support to the ECA country offices work with them to prepare internal and external messaging and talking points as needed.
• Support country teams in articulating their top advocacy priorities so that national, regional, global and donor advocacy are aligned.

Thought Leadership, Research, & Learning

• Prepare and/or commission high-impact materials for internal and external advocacy and influencing.
• Distill what CARE and partners are learning from multi-country advocacy initiatives, such as food insecurity/the hunger crisis, localization, Gender Based Violence and gender, in coordination with global, regional, and national teams and provide the analysis to translate learning into policy asks.
• Ensure lessons learned from country programs informs global and regional agendas and decision making.

QUALIFICATIONS

• Degree in a related field (international affairs, law, humanitarian studies, social sciences, women's studies, etc.) and 5+ years relevant humanitarian advocacy experience - ideally in the region.
• Comprehensive understanding of the humanitarian architecture, including governing and participating bodies, at the international, regional, and country levels.
• Demonstrated track record in humanitarian advocacy, particularly in designing humanitarian advocacy initiatives and generating policy and advocacy message and guidance.
• Outstanding analytic abilities.
• Excellent written and spoken English language skills. Strong communication and diplomatic skills, including in cross-cultural work contexts.
• Sound personal organizational skills, including excellent time management, ability to meet deadlines, prioritize tasks, and work under pressure.
• Experience with different parts of the humanitarian system—working for local or national NGOs, for example, or for donors, governments, or regional bodies.
• Strong knowledge of the international legal framework.

JOB SUMMARY:

The Senior Global Change Manager will lead change management for a Job Architecture (JA) project, which is one of CARE’s Global Priority Initiatives. Through the implementation of Job Architecture, this project will introduce a standardized job framework and a job evaluation & salary benchmarking process across CARE. 

This role will be responsible for applying CARE’s Change Management approach to ensure high quality change management is applied to this project to ensure its effective implementation and adoption by staff. This will include developing change impact analysis, communication and engagement plans and change plans and deliver all required change management interventions needed. 

S/he will have a proven track record of successful change management and supporting the delivery of major projects in regard to business processes and systems within a large and complex international organization. 

RESPONSIBILITIES:

Leadership alignment and stakeholder engagement 

• Develop stakeholder analysis and ensure that it feeds into the development of change and comms planning.
• Develop leadership alignment approaches and a broader stakeholder engagement plan, and ensure their effective delivery to achieve buy-in and support of this project across its duration. 
• Develop change management and communications material to support the engagements.

Change impact assessment and change planning

• Develop detailed change and impact analyses to identify the difference between current and future states across all priority projects, and ensure that all people, process and system changes are documented, understood and effectively communicated.
• Define a change approach to ensure that the desired changes are delivered effectively and in a sustainable way.
• Develop detailed transition plans which capture all necessary activities at project and country level to manage the change process.

Project communication and engagement

• Partner with key strategic initiatives’ sponsors and leads to design and implement robust communication plans ensuring overall organizational alignment. Provide strategic counsel as needed to drive further alignment, reduce resistance, and accelerate adoption of priority projects.
• This will include anticipating needs, spotting emerging challenges and identifying/developing influencers to communicate with a wide range of stakeholders in the right ways at the right times. 

Deployment planning

• Working in collaboration with the Director of Project & Change Management, develop a deployment plan for the project that define the order, timing and sequence of implementation of Job Architecture balancing efficient delivery of the change but also allowing sufficient time for staff to receive and absorb it. 

QUALIFICATIONS:

• A Master's degree in a related field (Communications/Journalism/Marketing, organizational development, change management, etc.) or equivalent combination of education and work experience. 
• 5 years’ practical experience in change management of large scale and complex transformational change initiatives.
• Experienced of working across a project lifecycle to deliver change management oversight and interventions.
• A deep understanding of organizational dynamics and culture, and the ability to navigate political landscapes.
• Experience working in a global organization, with knowledge of cultural differences.
• Strong problem solving and analytics background.

• The ideal candidate will understand the fundamentals of building and delivering advocacy strategy and implementation plan, can contribute to building this capacity with colleagues throughout the region; with experience advocating for the human rights in development or/and humanitarian contexts.

Responsibilities
Strategy and Goal Setting

• Inform and contribute to the implementation of the Global Advocacy Strategy advancing on the vision of CARE´s Agenda 2030, particularly on the organizational goals regarding shifting power. The RAA shall be the advocacy point of contact for the region, connecting the country office (CO) with regional and global advocacy priorities, ensuring regional priorities are visible, supported and bolstered appropriately.
• Support the development and implementation of advocacy strategies across ECA, engaging with strategy development and facilitating CO planning upon request. Aligning national, regional, and global priorities across the confederation.
• Develop and implement a locally led regional advocacy strategy to scale the prioritized strategic outcome area(s), in coordination with partners (aligned to CARE´s approach to partnerships and working with social movements) and with CARE Country Offices.
• Lead strategic advocacy and influencing at regional level as informed by country office and regional priorities.
• Develop, implement, and monitor regional advocacy strategies in coordination with CO covering both development and humanitarian issues as identified by the COs.
• Spokesperson for advocacy at regional level, and as requested.

Representation and co-chair/leading networks

• Develop and maintain relationships with civil society actors including regional coalitions, intergovernmental fora, research/academic institutions to advance CARE´s programme to scale up and impact.
• Identify and manage strategic partnerships with key regional bodies for advocacy and programming goals and objectives. Working with WLO/WRO, civil society networks and collaborative platforms.
• Ensure effective coordination and alignment of regional and national-focused influencing work, with partners and with CARE Country Offices.
• Ensure CARE is actively engaged and visible in support of intergovernmental fora, civil society discussions, decisions, and frameworks.
• Facilitate donor engagement at all levels, including supporting Cos engagement in coordination with Regional Director, Deputy Regional Director of Program, and Regional Humanitarian Coordinator.
• Develop internal and external communications on CARE’s progress in partnerships and regional influence.
• Represent CARE ECA in any regional meetings, events as needed.

Project Management and Capacity building

• Supports proposal design and the implementation of advocacy projects.
• Leads on the monitoring, evaluation, accountability and learning processes related to advocacy at country level, providing guidance and advising on the best ways to capture evidence. Report at regional level advocacy wins, processes, lessons learned and challenges.
• Whenever possible, identify evidence and potential for fundraising opportunities to expand advocacy, programing, and partnership possibilities. Follow up those opportunities with concept notes/proposals where possible and in collaboration with country offices.
• Build the advocacy capacity of identified staff in each CO/sub-region.
• Support and mentor advocacy leads or other staff part of the ECA Regional Advocacy

Qualifications

• Master’s degree (or a combination of bachelor’s degree and relevant work experience) in social sciences and humanities including areas of women’s economic empowerment, resilience, public administration, gender in development, or international relations.
• At least 8 years of relevant international development experience work experience in national, and international level senior advocacy leadership positions with NGO / INGOs, UN organizations or relevant advocacy organizations.
• Experience in management and capacity building of national staff. Ensuring appropriate resources are available to achieve objectives and adjusts goals if they cannot be met due to lack of resourcing.

• As the STA, you will work closely with program leadership and the operations and finance teams to ensure the WiDEF portfolio of funded projects are well-supported with the expertise to successfully achieve program objectives. You will be expected to work closely with new and first-time awardees to prioritize and procure technical assistance, help with project reporting, create knowledge sharing amongst awardees, and generally troubleshoot program-related challenges. Depending on the applicant, this role will also have some research and thought leadership components, such as working on evidence base data and assisting with MEL activities.
• Ideal candidates for this role are well-versed in digital development research and programming. You have a deep knowledge of what works and does not to increase digital inclusion. You can discuss important initiatives, entities, and trends in gender digital divide work, and are passionate about helping others close the gender digital divide. We are looking for an applicant with both professional and lived experience in sub-Saharan Africa and/or South Asia, great program management and organizational skills, someone who is self-directed and will take initiative, and someone who can be supportive of a range of organizations globally.

RESPONSIBILITIES:

Identify and support digitalization priorities across WiDEF Programming

• Work with WiDEF team and consortium members to identify and prioritize digitalization/digital development opportunities that will contribute to scaling and impact goals
• Identify needs and opportunities to recommend digital solutions and tools to advance innovation goals of GJ programming and digital literacy skills
• Integrate digital technologies into existing programming to expand impact and reach, especially in the areas of social norms and gender-based violence (including Online GBV)
• Develop new digital development strategies that create opportunities for gender justice and
  integrate with CARE’s focus areas

Provide Technical support across WiDEF programs

• Provide expertise, guidance, and technical support to CARE's GJ team in the areas of digital inclusion and effective digital gender equity programming, including training and guidance to the gender cohort in digital inclusion
• Expand content and connectivity reach to extend the reach, impact and scale of GJ programs
• Ensure that CARE's gender transformative principles and practices are reflected and integrated in digital programs in CARE's other impact areas
• Promote the Principles of Digital Development at the CO level (https://digitalprinciples.org/)
• Help COs measure the impact of closing the gender digital divide

Support resource mobilization efforts to advance digital innovations in WiDEF

• Support proposal development that incorporates effective digital development strategies and help support the implementation of these strategies
• Support WiDEF-involved Country Offices to seek and position themselves for new funding and business opportunities across the digital development sector
• Actively track the larger gender and technology sub-sector, evaluating applicable products, trends, and partnership/donor opportunities
• Promote Gender Digital Divide KPIs

Provide technical support and thought leadership COs in the area of technology and gender

• Train CO staff on tools and strategies to measure the gender and tech gap, and the known effective practices to close it
• Mentor and support County Office staff through strengthening their knowledge of the gender digital divide and its manifestations, as well as the capacity and confidence to implement technology in the service of gender transformation
• In coordination with WiDEF leadership and consortia, ensure that staff continue to build on and enhance the impact of digital innovation approaches and deliverables by creating a learning platform for sharing best or promising practices, innovations, and learning, highlighting effective practices at the CO and regional level

QUALIFICATIONS:

• Bachelors degree in relevant discipline: gender studies, social sciences, social development, international development, human geography, or other relevant fields of study.
• 5-8 years of working directly on digital inclusion programs, especially those addressing the gender digital divide
• Experience working with USAID, foundation, and/or technology funders
• Confidence to bring a greater voice to program activities, and make substantive program recommendations
• Strong cross-cultural communication skills, including experience working with globally distributed teams in disparate countries and time zones
• Strong relationship skills
• Exceptional attention to detail, process development and management
• Flexible, creative and solution-orientated approach
• Strong team player, able to develop and maintain effective working relationships within a distributed and dynamic team, and with partner organizations.
• Must be fluent in English with skills in written communication and report writing
• Sensitive to cultural differences and the ability to work effectively across different cultural contexts

• We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills.

RESPONSIBILITIES:

Administrative Support

• Assist in the development and maintenance of program documentation, including project plans, timelines, meeting notes and reports.
• Support day-to-day operations by addressing administrative needs and resolving operational issues, as well as notetaking for internal and external meetings
• Maintain accurate & up-to-date program data and records, especially using Microsoft Teams and SharePoint. Assist in collection, analysis, and reporting of program-related data.
• Support the procurement process for program supplies, services, and equipment in close coordination with the procurement team and finance team.
• Collaborate with the procurement team to facilitate the purchase of goods and services.
• Assist in maintaining procurement records and ensuring compliance with company policies.
• Communicate with vendors to obtain quotes, negotiate terms, and track deliveries

Event & Logisitics Coordination

• Plan and coordinate events, including meetings, conferences, and team-building activities.
• Manage logistics, such as venue selection, catering, audiovisual equipment, and guest accommodations.
• Provide virtual and on-site support during events, online or offline using Zoom or Teams, to ensure smooth execution.
• Coordinate travel arrangements, accommodations, and logistics for program-related activities.

Finance Administration & Grants Coordination

• Support financial processes such as expense tracking, invoice processing, and budget monitoring.
• Assist in preparing financial reports and statements for management review.
• Work closely with the finance team to ensure accurate and timely financial transactions
• Assist in the preparation and submission of grant proposals and reports.
• Monitor grant compliance and reporting deadlines.
• Collaborate with the development team to ensure alignment of program activities with grant requirements.

Communication, Monitoring & Evaluation and Stakeholder Engagement

• Liaise with internal and external stakeholders to facilitate communication and collaboration.
• Assist in the preparation of materials for program presentations and reports.
• Assist in creating and editing communication materials, including newsletters, announcements, and presentations.
• Collaborate with the communications team to ensure consistent messaging across various platforms, including managing social media accounts (i.e. LinkedIn).
• Monitor and respond to inquiries through email and other communication channels.
• Support the monitoring and evaluation processes of programs.
• Assist in gathering feedback from program participants and partners

QUALIFICATIONS:

• Bachelor's degree in relevant field.
• 2 years experience in an Operations role including but not limited to procurement, event management and Admin.
• Professional writing in English
• Project management and process oriented
• Microsoft Suite: Word, Excel, PPT, Outlook, Teams