CIC group Careers

PURPOSE:

The primary responsibility will be to provide strategic support and analytical insights to drive informed decision-making for the business. The role holder will be responsible for research, investment analysis and provision of relevant information and recommendations on equity and fixed income investments.

PRIMARY RESPONSIBILITIES:

• Data Analysis: Collect, analyze, and interpret data to generate insights and recommendations. Utilize tools and techniques to identify trends, patterns, and anomalies.
• Market Research: Conduct market research and competitor analysis to support strategic decision-making. Stay updated on industry trends, market dynamics, and emerging technologies.
• Financial Analysis: Assist in budgeting, forecasting, and financial modeling. Monitor key financial metrics and prepare reports for review.
• Report Generation: Create detailed reports and dashboards that provide meaningful insights into business performance, trends, and opportunities.
• Process Improvement: Identify inefficiencies and bottlenecks in existing processes. Propose and implement solutions to streamline operations and enhance productivity.
• Project Support: Assist in the planning, execution, and tracking of various projects. Collaborate with cross functional teams to ensure project milestones are met.
• Presentation Skills: Prepare and deliver clear, concise, and visually appealing presentations to convey complex information to stakeholders.
• Investment Research: Conduct comprehensive research on various asset classes, industries, and individual companies. Analyze financial statements, market trends, economic indicators, and other relevant data to evaluate potential investment opportunities.
• Financial Modeling: Develop and maintain financial models to assess the potential returns, risks, and valuation of investments. Utilize quantitative techniques and statistical analysis to support investment decisions.
• Investment Reporting: Prepare investment reports and presentations for stakeholders. Communicate investment recommendations and performance analysis

Academic and Professional Requirements

Education 

• Bachelor’s Degree in Investment/Finance/Business Related fields from a reputable university

Professional Qualifications    

• CFA Qualification or equivalent

 Experience Required:

• 2 years Relevant experience

PURPOSE:

Responsible for ensuring that the internal audit function operates effectively and efficiently within the set International Professional Practices Framework (IPPF) standards and best practices. The role holder will oversee the quality assurance and improvement program for the internal audit department, providing guidance and support to ensure compliance with regulatory requirements and organizational policies. The role involves evaluating audit processes, identifying areas for improvement, and implementing strategies to enhance the overall quality and effectiveness of internal audit activities.

PRIMARY RESPONSIBILITIES:

• Develop and implement a comprehensive quality assurance and improvement program for the internal audit function;
• Conduct periodic assessments of internal audit processes, methodologies, and documentation to ensure compliance with IPPF standards and regulatory requirements;
• Develop action plans to remediate non-conformance noted from the periodic assessments of internal audit activities;
• Review audit workpapers, reports, and findings to assess the quality, accuracy, and relevance of audit work;
• Provide feedback and recommendations to internal audit teams on areas for improvement and best practices;
• Collaborate with the Group Chief Internal Auditor (GCIA) and the internal audit Technical Managers to develop and implement training programs to enhance the skills and competencies of audit staff;
• Stay abreast of emerging trends, developments, and regulatory changes in the field of internal auditing and insurance and investments to ensure the quality assurance program remains current and effective;
• Monitor key performance indicators and metrics to track the effectiveness and efficiency of internal audit activities;
• Lead or participate in special projects and initiatives aimed at improving the overall governance, risk management, and control environment of the organization;
• Prepare reports for senior management and the audit committee on the results of quality assurance reviews, including recommendations for improvement; and
• Any other duties as assigned by the GCIA from time to time.

Academic and Professional Requirements

Education 

•  Bachelor’s degree in Finance, Accounting, Actuarial Science, Statistics, or any business-related degree with strong quantitative focus

Professional Qualification

• CPA (K) or Chartered Accountant Certified Internal Auditor (CIA)
• Good understanding of guidelines and standards as prescribed in IIA-IPPF
• Good working knowledge of Computer Assisted Audit Techniques (CAATs) and data analytics tools.

Experience Required:

• 8 years Relevant experience 

PURPOSE:

The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company’s vision.

PRIMARY RESPONSIBILITIES:

• Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;
• Maintain oversight of the customer experience functions, ensuring adherence to signed SLAs;
• Manage strategic customer relationships, including stakeholder liaison and engagement for key stakeholder groups;
• Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with the CIC’s customer service vision and strategies;
• Advise Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response;
• Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers and communities;
• Lead and direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services and service delivery models;
• Drive the ongoing development of a customer service culture across the organisation, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviours;
• Identify opportunities for enhanced service delivery through online and e-services delivery, and the application of social media, mobile apps and technologies to optimise customer experience;
• Achieving a fully integrated approach across a range of innovative and diverse communication channels including the proactive adoption of digital and social media opportunities;
• Championing a longterm strategic focus on driving the customer experience, balanced against the need for immediate response to urgent unplanned issues.

GENERIC DUTIES

• Carry out performance appraisal, coaching and mentoring to staff
• Resource allocation, staffing and leave approval
• Participate in planning and budgeting for the department

Academic and Professional Requirements

Education  

• Bachelor’s degree in a business related, humanities or social science field 
• Master’s Degree in Business Administration (MBA), Marketing, Strategic Management or a similar field an added advantage 

Professional Qualification

• Membership to a relevant Professional Body

Required years of experience

• Ten (10) years relevant experience with at least five (5) at leadership level

PURPOSE:

The Head of Marketing and Communication is responsible for the execution of Marketing and communication in support of the overall business strategy and profitability of the Group and Regional offices. This position manages and monitors marketing and communication within the organization to inform business decisions.

PRIMARY RESPONSIBILITIES:

• Develop and implement marketing and communication strategies that align with the company’s business objectives and target audiences.
• Oversee the planning, execution, and analysis of marketing campaigns across various channels, including digital, social media, print, and events.
• Manage the company’s brand and corporate identity, ensuring consistency across all communication materials.
• Collaborate with internal teams to develop and deliver engaging content for various channels, including websites, blogs, social media, newsletters, and press releases.
• Oversee the management and optimization of the company’s digital presence, including website, search engine optimization (SEO), and paid advertising.
• Lead the Marketing and Communications function, fostering relationships with media outlets, influencers, and other stakeholders to promote the company’s brand and achievements.
• Utilize data and analytics to measure the performance of marketing and communication initiatives, optimizing strategies to drive continuous improvement.
• Manage the marketing and communications budget, ensuring cost-effective allocation of resources to achieve desired results.
• Develop and maintain strong relationships with external partners, including marketing agencies, media outlets, and vendors.
• Promote a culture of innovation, collaboration, and continuous improvement within the Marketing and Communications function.

GENERIC DUTIES

• Carry out performance appraisal, coaching and mentoring to staff
• Resource allocation, staffing and leave approval
• Participate in planning and budgeting for the department

Academic and Professional Requirements

Education   

• Be a holder of a Bachelor’s Degree in Marketing or related field, gained from a recognized institution.
• Master’s in related field will be added advantage 

Professional Qualifications    

• Post graduate diploma in Marketing

Required years of experience    Need Type

• Have knowledge and relevant work experience of not less than ten (10) years, with at least five (5) years served in leadership position

PURPOSE:

Responsible for receipting, banking, reconciliation for daily banking Vs Receipts. He/she will also be responsible for dispatch of receipts to customers.

PRIMARY RESPONSIBILITIES:

• Reconciliation of service providers’ accounts to verify the accurate debt status;
• Facilitate sign-offs on service provider accounts;
• Manage Provide payment for the service providers;
• Sending of provider remittances and Dispatch of Cheques to service providers
• Maintain constant communication with providers on issues relating to credit accounts;
• Discount negotiation and follow up to ensure payment within the set timelines.
• Any other duty as may be given by the Assistant Manager Provider & Forensic Management.

Academic and Professional Requirements

Education 

• Bachelor’s in accounting and Finance 
• Computer literate in MS Office and other office applications  
• CPA is an added advantage  

Experience Required:

• 2 Years Required

PURPOSE:

This position is responsible for the day to day operational HR aspects and providing general People & Culture support to P&C Business Partner as part of the Group People & Culture function to enhance the HR Lifecycle Process and the flow of information between the HR department and employee, generally providing resolution and informed HR assistance to individuals as required.

PRIMARY RESPONSIBILITIES:

• Compiling spreadsheets, preparing reports and presentations relating to employees’ activities (staffing, recruitment, training, grievances, performance evaluations etc.)
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Provide relevant data to the payroll office in a timely manner.
• Support recruitment activities of new employees
• Assist in coordinating orientation and training sessions for new employees.
• Ensure smooth communication with employees and timely resolution of their issues.
• Recording employee information using both paper files and electronic data entry.
• Assist in scheduling meeting appointments, maintain the People and Culture annual events calendar.
• Performing file audits for employees to ensure that all required employee documentation is collected and maintained.
• Support completion of termination paperwork and assist with exit interviews.
• Draft Ad-hoc letters and other communication as and when required.
• Providing confidential ad hoc advice and assistance to employees.
• Assist employees with benefits related enquiries in line with the benefits policy in liaison with the benefits office.
• Provide employee information to authorised personnel.
• Any other relevant duties as assigned from time to time.

Academic and Professional Requirements

Education  

• Bachelor’s Degree in Human Resources or Business Related Field    E
• Progress in CHRP will be an added advantage    D

Experience Required:

• 1 year Minimum relevant experience in People & Culture/Human Resource   

PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Resolve customers’ communication through electronic and physical channels (Emails and walk in clients).
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Promote the organization’s customer service charter.

Academic and Professional Requirements

Education    

• Minimum of a Diploma in Nursing (KRCHN) 
• Computer literate in MS Office and other office applications   
• Customer Experience training will be an added advantage. 

Experience Required:

• 3 years Relevant experience in busy health environment 
• 1 year Experience in a medical call centre management unit  

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.

Academic and Professional Requirements

Education    

• Diploma in Nursing or Clinical Medicine
• Computer literate in MS Office and other office applications 

Experience Required: 

•    2 years Relevant experience in Care Management, medical claims and call centre

Purpose:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

Primary Responsibilities:

• Check compliance of agents with IRA regulations;
• Confirm compliance of the necessary regulatory business licenses;
• Provide input for the branch reports;
• Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
• Receive, stamp, scan, index and distribute mail within and outside the Branch;
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
• Handle customer service issues in underwriting and claims;
• Escalate Customer queries to the relevant job role if necessary;
• Maintain professional ambience within the office premises;
• Promote the organization’s customer service charter;
• Generate quotations in consultation with the Branch Underwriter and Branch Manager;
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
• Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
• Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
• Participate in premium collection and renewal follow up for the branch.
• Group Life Underwriting, claims and loading of schedules

Specific Field or Qualification

• Bachelor’s Degree in a relevant field,
• Computer literate in MS Office and other office applications
• Part qualification in relevant professional field would be an added advantage