DHL Careers

• Are you an operation graduate ready to venture into the operational space and passionate about logistics operations in a busy environment that offer required solutions to the team and entire business operations in an efficient and effective manner? We are looking for someone with entry-level experience in logistics operations to support and grow with the operation. This role typically involves rotational assignments across different departments or functions within the operation divisions, allowing trainees to acquire a comprehensive understanding of the organization's operational management systems, processes & standards.

About The Role Key Duties And Responsibilities

• Learn & adhere to clear understandings of the clients’ service requirements.
• Build the knowledge & experience to ensure the use of standardized programs & tools.
• To report and record any non-conformity with regards to customer merchandise.
• To work within operating areas as determined by management and the needs of the business.
• When performing duties - adapt to following operating procedures and safe working practices.
• You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile.
• Engage and work closely with operations team on implementation of assigned projects e.g standardization, environmental, continuous improvement, accelerated digitalization, data analytics.
• Champion assigned practice- build depths via best practice research and application, team development & training, engagement on relevant continuous improvement initiatives.
• Support the implementation of projects to improve Safety & Quality culture as well as respect for the environment in our operations.
• Fully responsible for proper handling and safe usage of assigned equipment e.g Desktops, laptops, etc.
• Develops / Delivers high quality / innovative products, services, or solutions.
• Coordinates efforts and aligns resources to achieve objectives.

About You

• Relevant University degree in Engineering, Operations Management, or a related field.
• 1+ year’s operations and logistics experience.
• Strong analytical & problem-solving skills, Innovative & creativity.
• Microsoft office proficiency.
• Excellent communication skills (verbal and written).
• Well organized individual and results oriented.

• Are you a financial expert who is passionate about financial solutions, leadership in supporting the finance team and general operations in a busy environment that offer required solutions to the team and entire business processes in an efficient and effective manner? We are looking for someone with mid-level experience in finance. As a Commercial controller, you shall be at the center-stage of ensuring that key financial reports and accounting data are captured well and submitted at the right time for informed decision-making by the management.

About The Role Key Duties And Responsibilities

• Co-ordinate necessary and appropriate accounting data and procedures for the maintenance and preparation of commercial reports for decision making while providing necessary commercial guidance for Kenya as a country.
• Provide overall financial leadership to the business and to support Operations managers in Operations Finance related matters and providing operational metrics.
• Provides a tracker and advises on deviations of the budgets from actuals.
• Responsible for timely invoicing and delivery to clients, collections of debtors and follow-up of aged outstanding receivables.
• Co-ordinates and ensures timely and accurate monthly ledger financial reporting of Operational results.
• Appraise Operating results of the month against budgets, Forecasts and advise on appropriate action plans.
• Actively participates in all Projects related to new business contract acquisition.
• Active participation in the Strategic planning and coordination of the Risk management processes.
• Defines financial strategy for country (Kenya) and develop approach to Commercial opportunities to ensure long term profitability coordinate variance reporting to previous plans.
• Training and development of team to ensure succession plan and continuity.
• Facilitates financial reviews with Business Units Managers for the monthly performance.
• Checking and ensuring an effective operational processes and processes safeguarding and appropriate internal controls in place are followed and implemented.
• Facilitates and coordinates timely and accurate financial records for General Ledger.

About You

• Professional Accounting qualification with relevant registration (ACCA / CIMA)
• Bachelor’s degree in commerce – Finance/Accounting options.
• Master’s degree in any business-related field is an added advantage.
• Minimum 7 - 10 years' experience in a management position in Finance with increased responsibility.
• Proven experience in the management of a team in finance disciplines.
• General experience in Finance and Accounting in a multi-national will be a distinct advantage.
• Understanding and practical experience of Supply Chain and Contract Logistics will be a distinct advantage.
• Knowledge of the statutory and operating environments in Kenya, Uganda is a distinct advantage.
• Excellent communication skills (verbal and written).
• Well organized individual and results oriented.

• Are you an Operational expert who is passionate about running various aspects of warehouse operations in a busy environment that offer required results to the clients in making warehouse processes efficient and effective? We are looking for someone with mid-level experience in business operations. As a Warehouse Clerk -Grade 1, primarily responsible in assisting the Warehouse Lead in maintaining the smooth operations in the warehouse in execution of daily warehouse tasks to ensure that daily deliveries, receipts, put away, stock posting, storage, and safety targets are met in line with the SOPs.

About The Role Key Duties And Responsibilities

• Ensure daily briefing and debriefing is done before commencing operations.
• Carry out receipt of goods in good condition and right quantity from the supplier and ensure sign off by driver and security personnel.
• Carry out data entry of received stocks in WMS(JDA) real-time on confirmation of receipt.
• Receive transfer request for order dispatch and follow through on the stock issue while confirming stock accuracy of transferred goods from the main warehouse to the dispatch bays.
• Fully responsible for product handling, storage, and stock integrity.
• Participate in cyclic and periodic stock count and ensure accuracy is achieved in both exercises.
• Update data entry of transferred stocks in WMS(JDA) real-time on confirmation of issue.
• Ensure standard quality product is maintained in the warehouse zones and WMS system aligned to physical storage quantities.
• Ensure compliance to Standard Operating Procedures (SOP's)
• Champion QSHE and 5S within the warehouse- Report at least two safety observations weekly.
• Fully responsible for safety at the various workstations with zero LTA.
• Maintain Clear and accurate record keeping on daily reports on recycle counts and monthly stock takes.
• You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile.

About You

• 2+ Two years’ experience in Operational field especially in Warehouse operations.
• Diploma in Business related field.

Key Tasks 

•  Contribute to defining commercial/pricing strategy including planning, key initiatives, systems, tools and budgets
•  Ensure delivery and quality of proposal development and commercial/pricing programs to understand customer needs, determine appropriate commercial/pricing for the business and enhance competitive position of the business offerings
•  Support development of commercial/pricing strategies for a portfolio of products across targeted market segments to achieve targeted market positioning
•  Ensure development of competitive and consistent commercial/pricing proposals and support annual pricing reviews
•  Develop and implement commercial/pricing models, tools, systems and processes to ensure effective and value-driven pricing decision making and commercial/pricing management and efficient responses to commercial/pricing requests
•  Ensure the process for price setting, analysis and review of commercial/pricing requests to achieve highest quality standards and internal controls
•  Lead analysis of profitability and rate levels for existing and potential business and commercial/pricing and provide management reports
•  Provide expert advice and recommendations for commercial/pricing decisions
•  Ensure documentation of price proposals and communication to relevant stakeholders according to standards
•  Analyze and research market findings to interpret competitive landscape and identify target market position by geography, market segment, customer group, etc.
•  Suggest and implement best in class pricing practices and knowledge sharing
•  Implement short to mid-term commercial/pricing strategy for either a broad portfolio or specific products or services 

 Stakeholders

•  Influence others outside of own job area regarding policies, practices and procedures
•  Develop strong, trusting relationships with business leaders across Hillebrand Gori
•  Cooperate with and coordinate 3rd parties e.g. external service providers
•  Advise customers and key stakeholders on processes, systems and tools

 Management Responsibility

•  Manage experienced professionals who exercise latitude and independence in assignments.

 Skills

• Price Setting, Pricing Strategy, Competitive Landscape, Profit, Financial Modeling, Reporting, Sales Forecasting, Customer Segmentation, Market Segmentation, Product Development Strategy, Product Development Life Cycle, Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

 Experience Level  

•  3-5 Experience within a Freight Forwarding & Customs Compliance environment

• The GMT-OpEx shall be supporting Operations Excellence Functional Leads in driving strategic Operations Excellence programs - namely; Environment Sustainability & Decarbonization, Quality, Continuous Improvement & Accelerated Digitalization initiatives - to develop and grow the performance of operations in a consistent way through the standardized Operations Excellence Programs & Tools to attain agreed and targeted KPIs while ensuring we are the '"provider of choice'' to our clients ; "making DHL a great place to be through a safer and efficient operation, working within clear guidelines to help achieve defined outcomes for the company at large.

About The Role Key Duties And Responsibilities

• Support in driving the operations excellence agenda to the sites via standardized Operations Excellence Programs & Tools.
• Collaborate with cross-functional teams to identify areas for operational improvement and efficiency enhancement.
• Collect and analyze operational data to identify trends and areas for improvement and assist in developing action plans.
• Collaborate with team members to monitor and track the progress of improvement initiatives and provide regular updates to stakeholders.
• Participate in training programs and workshops on operational excellence principles and methodologies.
• Ensure the quality of standard operating process and the certifications required legally, by clients or DHL Quality Management System.
• Take responsibility of running a safe operation and driving a Safety-First Culture with all individuals in the operations by applying and improving safety standards.
• Assist in the implementation of the OMS model as well as sustainability of the system.
• Support the implementation of continuous improvement initiatives, including process optimization, data analytics using methodologies such as Lean Six Sigma.
• Actively be involved in the holistic development of the entire organization in continuous improvement, digitalization, and engineering.
• Representing DSC in a professional manner to customers.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.

About You

• Relevant University degree in Engineering, Operations Management, or a related field.
• Educated to High School.
• 1+ year’s operations and logistics experience.
• Strong analytical & problem-solving skills, Innovative & creativity.
• Microsoft office proficiency.
• Excellent communication skills (verbal and written).
• Well organized individual and results oriented.

In this Senior Customs Operations Specialist position

• You will communicate and confirm information with external customer to ensure correctness of clearances.
• You will communicate and confirm information with internal customers to ensure correctness of information that is communicated to Customs.
• You will complete any other support tasks as may be requested by the supervisor or Manager, including filing, reconciling or administrative tasks within the Customs section.
• You will ensure that all administrative requirements of the customs Operation are completed timely and accurately to the satisfaction of internal customers i.e. resolve queries, ensure VOCs are done timely, etc.
• You will receive documents to effect customs clearance.
• You will quality check all documents received before a declaration is processed.
• You will register import ocean and Air customs files in system as required, ensuring all jobs ready for customs clearance and all files are written up.
• You will prepare all documents for customs clearance.
• You will allocate the percentage of duties to be paid and rectify incorrect take on data.
• You will ensure that the operators have captured the information accurately to ensure compliance with the provision of the Customs Act.
• You will keep KRA and other regulatory body documentation up to date.
• You will ensure that all documentation is properly kept ensuring they are available for future queries or when needed for audit purposes.
• You will finalize client queries.
• You will support other team members by supervising operations and provide backup for absence/ peaks in operational activities.
• You will ensure that client’s queries are attended to timely and that delay kept at minimum level at all times.
• You will have full tariff classification, tariff determination experience, and value determination experience.
• You will require entry experience: multi-mode – Air/Ocean/Road freight/Projects import and full export entry experience.
• You will have full road freight export experience – operations and customs processing.
• You will have provisional payment experience – full End to End function, refund experience – full End to End function, and drawback experience.

Now, here’s what we need from you

• Matric
• 5 – 7 years’ experience within the scope of Customs Clearing.
• Customs Clearance certification will be an advantage

About the role Key duties and responsibilities

• Repair and maintenance of own fleet trailers, trucks, pickup and vans.
• Inspection of sub-contracted fleet to statutory standards.
• Representing DSC in a professional manner to customers.
• Ensure proper housekeeping to eliminate workplace hazards.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.
• Vehicle rescue, breakdown repair and recovery.
• Inspect, diagnose, and repair own fleet trailers.
• Perform routine maintenance on trailers.
• Complete repairs and rectify malfunctions.
• Interact with drivers and provide them with an explanation of required work and an estimation of turnaround time.
• Use different tools and equipment such as pneumatic wrenches, pressure gauges, screw drivers, hoist, jacks to repair trucks while constantly utilizing safety precautions.
• Test drive vehicles after repair to ensure they are running properly.
• Diagnose malfunctions using hand-held computers and owner’s manual to address problems.

Introduction

We are Deutsche Post DHL Group. We’re colourful and diverse; just like the communities in which we live and work. In the logistics sector, we are the global market leader: we connect people and markets and enable global trade. Our business is helping to make the world a better place as is our commitment to social and environmental issues. As the world’s leading contract logistics provider, we create competitive advantage for our customers by delivering exceptional operational service and innovative solutions across the supply chain.

Are you an Operational expert who is passionate about running various aspects of warehouse operations in a busy environment that offer required results to the clients in making warehouse processes efficient and effective? We are looking for someone with mid-level experience in business operations. As an Inventory Controller, primarily responsible in assisting the Operations Manager in maintaining the smooth operations in the warehouse in execution of daily warehouse tasks from daily reconciliation for the stocks and goods movement from receipts to dispatch.

 Key duties and responsibilities

• Ensure daily briefing and debriefing is done before commencing operations.
• Fully responsible for product handling, storage, and stock integrity.
• Carry out stock inspection on daily spot checks/cycle counts and monthly stock takes and reconciles against the WMS stock.
• Ensure standard quality product is maintained in the warehouse zones and WMS system aligned to physical storage quantities.
• Fully responsible for product handling, storage, and stock integrity.
• Ensure compliance to Standard Operating Procedures (SOP's)
• Report any non-conformity on stock(loss) to the site manager in real time to allow immediate investigation and closure.
• Fully responsible for safety at the various workstations with zero LTA.
• Maintain Clear and accurate record keeping on daily reports on recycle counts and monthly stock takes.

About you

• 3+ years’ experience in Operational field especially in Warehouse operations.
•  Diploma in Business related field.

What we offer

• Extensive learning and development opportunities
• Health insurance - Inpatient / Outpatient / Dental / Optical
• Tools for the assigned tasks and for results delivery

Role Context

DHL GROUP Competencies

• Making customers more successful - Works with team / colleagues to ensure plans, processes and activity are aligned to customer needs.
• Delivers services and solutions to customers that meet budget, quality and service levels
• Shaping direction - Develops strategy / plans that can be adapted to meet changing customer / stakeholder needs and priorities
• Integrates information from across the organization and customers to develop strategies / plans
• Driving high performance - Demonstrates good judgement in using their decision making freedom
• Holds regular reviews with manager and business partners to discuss progress against targets
• Developing others - Actively shares knowledge or experience with others
• Provides additional support when colleagues require time away to attend traning / development programs
• Developing self - Conveys consistent stated personal values through his / her actions and decisions
• Takes on additional tasks, projects opportunities in order to gain new experiences and perspectives