Power Financial Wellness Inc Careers

Role Summary:

We're seeking a Senior Accountant to join our finance team and support our rapid growth. As a Senior Accountant, you'll be responsible for ensuring the accuracy and completeness of our financial records, with a specific focus on reconciliations. You'll work closely with the Finance Manager and other team members to identify and resolve discrepancies, implement best practices, and support the ongoing development of our finance function.

Key Responsibilities:

• Conduct daily, weekly, and monthly reconciliations of bank accounts, payment processors, and other financial transactions.
• Ensure the accuracy and completeness of all financial records, including general ledger accounts, accounts payable, accounts receivable, and other financial data.
• Investigate and resolve discrepancies in a timely manner, working closely with internal stakeholders and external partners as needed.
• Develop and maintain robust reconciliation processes and controls, identifying areas for improvement and implementing best practices.
• Prepare regular reports and analysis on reconciliation activities, providing insights and recommendations to the Finance Manager and other senior leaders.
• Support the month-end close process, including preparing journal entries, reconciling balance sheet accounts, and ensuring the completeness and accuracy of financial statements.
• Assist with the preparation of audit schedules and liaise with external auditors as required.
• Participate in other finance-related activities and ad-hoc projects as needed.

Qualifications and Experience:

• Bachelor's degree in Accounting, Finance, or a related field; CPA or other professional certification preferred.
• At least 5 years of experience in accounting, with a specific focus on reconciliations.
• Deep knowledge of accounting principles and practices, with a strong understanding of reconciliation processes and controls.
• Excellent analytical and problem-solving skills, with a keen attention to detail and the ability to identify and resolve discrepancies quickly and accurately.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders across the organization.
• Familiarity with accounting software (e.g., QuickBooks, Xero) and advanced Excel skills.
• Experience in the fintech or financial services industry is preferred.
• Proven ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, dynamic environment.

Summary

Power Financial Wellness is a platform that is dedicated to providing holistic financial wellness services to working people in Kenya and across sub-Saharan Africa. We enable individuals to live their lives with dignity, reduce financial related stress, and take control over their financial well-being.  Power enables gig and salaried workers access to earned wages and other financial services, as well as to contribute to savings via partner banks.

Job Duties and Responsibilities 

• Conduct market research to identify and contact potential prospects, build a sales pipeline as well as understand competitor positioning.
• Assist with the preparation of BD materials including sales decks, customer messaging and other sales aides that are tailored to client needs.
• Participate in sales efforts including pitching and demos.
• Collaborate with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
• Contribute to the development and maintenance of sales database.
• Provide administrative and logistical support, including organizing meetings and conference calls with potential partners as well as internal staff; and also support with customer contracting and on-boarding.
• Develop and sustain solid relationships with company stakeholders and customers including support to customer care activities where required.
• Analyze customer feedback data to determine whether customers are satisfied with company products and services.
• Provide insight into product development and competitive positioning.
• Provide input to weekly commercial team reporting.
• Perform any other relevant duties that may be assigned by the supervisor.

Knowledge and skills required 

• A Bachelor’s Degree in a Business-related field.
• At least 2+ years’ experience in sales and business development.
• Excellent relationship building and interpersonal skills. 
• Excellent verbal and written communication skills.
• Self-motivated and goal-oriented.
• Strong interpersonal skills.
• Excellent analytical and time-management skills.
• Demonstrated ability to work independently or as an active member of a team.
• Proficiency in Microsoft Office.

ROLE SUMMARY

We are looking for a detail-oriented and driven Director of Business Development to increase company revenue by identifying profitable business opportunities and developing long-term business growth strategies. 

The responsibilities of the Director of Business Development include recommending ways to improve operations planning, attending meetings with clients and advisors, notifying partners of key business developments and assessing business risks by analysing financial, statistical, and economic data.

To be successful as a Director of Business Development, one needs to be persuasive, have strong business acumen, adept at negotiating sound business deals as well as demonstrate excellent communication, leadership, problem-solving skills and know how to apply your knowledge within the fast changing world of a start-up and be skilled in rolling out initiatives in a value added manner.

RESPONSIBILITIES:

• Develop and ensure execution of the business development strategy, vision, plans and processes to drive sales
• Increasing company revenue by identifying and developing new business opportunities as well as expanding brand presence
• Building solid relationships with customers and  strategic partners as well as internally with the Power team.
• Management of the sales process and sales pipeline to ensure timely and accurate forecasting
• Oversee the development of proposals, and contracts for new business opportunities and manage negotiations
• Presenting business or marketing opportunities to company executives and management
• Developing in-depth knowledge of company offerings to identify profitable business opportunities that set the company up for rapid growth
• Collaborate with marketing, product development, and other stakeholders within the company to support business development efforts.
• Selecting automation software and software platforms that best meet company needs
• Work in tandem with marketing to ensure campaigns, social media, and PR are helping to build the acquisition funnel for Power for B2B2C and B2C
• Prepare business development budgets and monthly reports to management.
• Tracking and reporting on sales efforts on a weekly basis
• Participates actively in Power App and overall platform testing
• Participates in Roadmap discussions with the Head of Platform, Head of Product Development and rest of the management team.
• Create functional strategies and specific objectives for the sub function and develops budgets, policies and processes to support sub function
• Build, mentor and lead the business development team
• Ensure the business development team is performing and hitting quarterly OKRs

REQUIREMENTS:

• Bachelor's degree in business administration, marketing, finance, or related field; master's degree is advantageous.
• Proven business development, sales, or marketing experience.
• Proficient in all Microsoft Office applications. Experience with Asana is highly preferred.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership and management skills in a start-up.
• Effective communication and negotiation skills.
• Strong business acumen.
• Team player and Doer.
• Detail-oriented and persuasive.

The Customer Support Manager will successfully lead a team of Customer Support Officers in ensuring clients receive timely assistance with the technical aspects of our products and any service issues are addressed and resolved. 

The CSM will work to create positive brand experiences for existing customers in line with company expansion and customer retention goals. They will be expected to provide technical support and problem-solving guidance, primarily from a traditional inbound customer help desk inquiries and troubleshooting approach. 

Success will be measured on key metrics including, but not limited to response time to initial and ongoing queries, number of open tickets, problem resolution time, customer satisfaction and employee engagement. They will also be expected to provide support to the CSO’s and pay attention to overall team metrics, providing input, feedback and mentorship as necessary.

DUTIES AND RESPONSIBILITIES:

• The customer is the main priority.
• Providing the best customer experience by demonstrating empathy and expertise in line with the company’s “white glove’’ service standard.
• Take ownership of the customer support process and follow all tickets raised to resolution, with an emphasis on timely responses to all escalated issues.
• Set a clear mission for the Support team and deploy effective strategies to realise the same.
• Formulate and revise service procedures and policies for the team in accordance with company vision.
• Keep accurate records of tickets, documenting customer service records and compiling accurate data reports.
• Oversee and evaluate the team’s overall performance in line with period deliverables
• Keep ahead of industry developments in best practices and tools, implementing them as required.
• Recruit, hire and develop a high performing team and nurture an environment of empowerment and accountability.
• Liaise with the Customer Success Manager to ensure a proactive feedback loop is in place to reduce delays and minimise churn rates.
• Design initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores.
• Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
• Foster a cross-functional workplace environment with the Sales and Marketing HOD’s to promote information sharing, collaboration, unified objectives and teamwork.

PREFERRED SKILLS AND QUALIFICATIONS:

• Bachelor’s Degree.
• Five years leading teams in either Customer Support, Call Centre or Direct Sales. 
• Experience with dynamic customer support tools in live chat, phone support, email and mobile messaging. 
• Ability to influence a diverse team and train each according to company standards.
• Experience in setting goals, establishing milestones and tracking individual performance.
• Possesses high emotional intelligence with strong insight and unrivalled ability to customer needs.
• Proven ability to build and maintain strong relationships up, down and across all levels of an organisation.
• Strong communication, negotiation and presentation skills.
• Excellent creative and critical thinking skills, with an emphasis on developing and executing impactful strategies.

The Customer Success Manager seeks to develop a positive customer experience by playing a critical role in leading a vibrant team of Customer Success Officers in bridging the gap between the sales and active user process. This includes but is not limited to onboarding, product implementation and relationship management of all our corporate partners, end-users and all other stakeholders. 

You will drive short-and-long term strategies across various designated touchpoints as determined by the company, utilizing all available communication channels. In this role, you will focus on prioritizing the needs and goals of the customer, guiding our clients in understanding all our products, driving the team to maximize potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. 

The successful candidate fosters a customer-centric team environment, consistently meets and exceeds key deliverables and maintains a ‘high-level view’ of the whole customer journey.

DUTIES AND RESPONSIBILITIES:

• Customer advocate that builds client relationships and drives brand loyalty holistically
• Manage the onboarding process of new corporate partners by assigning Account Managers efficiently for a seamless handover from the Business Development team
• Possess a proven expertise of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform
• Sustain business growth and profitability by consistently analyzing customer data to determine underutilized opportunities or potential new revenue streams
• Educate client champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our product(s) across their organization
• Oversee the accuracy and confirmation of all onboarding company KYC/KYB documents
• Liaise with the Operations and Credit departments to ensure each step is expedited accurately with a sense of urgency for a frictionless onboarding experience 
• Manage the scheduling of all partner and staff trainings and activations 
• Identify, communicate and resolve all client issues in a timely manner
• Design initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores
• Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
• Foster a cross-functional workplace environment with the Sales and Marketing HOD’s to promote information sharing, collaboration, unified objectives and teamwork

PREFERRED SKILLS AND QUALIFICATIONS:

• Bachelor’s Degree 
• Five years leading teams in either Customer Success and/or Support, Account Management or Direct Sales 
• A passionate leader who is always prepared to go the extra mile for the client, company and team
• Proven ability to build and maintain strong relationships up, down and across all levels of an organisation
• Possesses high customer intelligence with strong insight and unrivalled ability to customer needs
• Strong communication, negotiation and presentation skills
• Excellent creative and critical thinking skills, with an emphasis on developing and executing impactful strategies
• Proactive team player with the ability to multi-task across different functions in a deadline-driven environment

Job Description:

The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of our corporate partners, product end-users and all other stakeholders. This will be executed across various designated touchpoints, utilising all available communication channels. In this role, you will be part of a hands-on team that is committed to guiding our clients in understanding all our products, driving to maximise potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. The goal is to provide value at every stage throughout the customer’s experience by creating trust and transparency, building strong relationships and translating both simple and complex customer needs into actionable and measurable solutions.

Duties & Responsibilities:

• Manage the onboarding process of new corporate partners, coordinating with the Sales team for a seamless handover
• Initiate contact with the respective System Administrators/Human Resource/Financial Controller contacts to ensure all required onboarding documentation has either been provided or is available to upload on the Partner portal
• Possess a proven understanding of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform
• Educate champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our product(s) across their organisation
• Confirm accuracy of all documentation, ensuring Power receives the required KYC/KYB documents, including any additional supporting paperwork and that the agreements are correctly filled in, signed and stamped where stated.
• Schedule and conduct all partner portal trainings, staff trainings and user activations in a timely and efficient manner that allows for the maximisation of each of these steps
• Guide new users through a systematic activation process that is comprehensive yet easy to follow across all skill levels
• Serve as the day-to-day contact for assigned accounts, building trust and rapport, providing support, problem-solving and identifying areas of opportunity
• Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
• Collaborate and/or strategize with other team members to provide a consultative approach to help meet customers at their point of need and consistently resolve issues
• Contribute to initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores
• Work cross-functionally with the Sales and Marketing teams to foster a strong customer centric culture of information sharing, collaboration, unified objectives and integrity

Preferred Skills & Qualifications:

• Bachelor’s Degree or equivalent
• 3-5 years in a customer facing role, either in Customer Success and/or Support, Account Management or Direct Sales 
• Proven ability to build and maintain strong relationships up, down and across all levels of an organisation
• Outgoing personality with an adaptable nature, the ability to anticipate a customer’s needs and willingness to shift strategies to meet changing company targets
• Strong communication and presentation skills
• Excellent creative and critical thinking skills, with an emphasis on process ownership and accountability
• Proactive team player with the ability to multi-task across different functions in a deadline-driven environmen

About the Role

Reporting to the Credit Manager the ideal candidate is responsible for identifying, evaluating and monitoring the non-performing loan accounts and implementing a recovery strategy and executable action plan to achieve timely and maximum recovery at a minimal cost and appropriate turnaround time. 

The role holder will be responsible for managing a portfolio of delinquent facilities across the applicable credit and exposure dimensions that Frictionless Enterprises Limited operates [Company, Company Employee & Individual] and within policy guidelines.

The incumbent should understand the context of stakeholder [Company & employee] and individual’s problems, identify and resolve problems with unpaid facilities, credit services and or loans.

Key Responsibilities:

• Submission of all credit reports, including recoveries of all credit facilities including Access to Earned Wage, Salary Advance, Loans and Premium Financing, and facility classification movements.
• Setting strategies in place that reduce and or facilitate the minimization of late and payment default 
• Developing contact plans [pre and post payment dates using appropriate tone and technique] for customers either by electronic communication, calling, or visiting them with an aim of negotiating a settlement of the arrears.
• Recording and tracking new commitment to repay the debt (PTPs), determining if the debt can be collected, and accordingly recommending/initiating the recovery process.
• Proactively following up on defaulted loans and undertaking field visits where necessary for recovery.
• Identifying and escalating deceased or disabled clients to the Credit Manager for review or collection termination.
• Achieving the monthly collection targets as assigned by the Credit Manager.
• Maintaining loan ageing analysis schedule, and following up with defaulted clients and organizations on recoverability of the outstanding loan balances.
• Preparing weekly and monthly reports on performance of portfolio at risk.
• Initiating demand and reminder letters to all defaulting employee and documenting the action plans.
• Preparing approval requests to the management for negotiated settlements and follow up until account is fully settled and the balance paid off.
• Liaising with the business development team, account managers, and customer success teams to ensure that arrears are below the agreed threshold.
• Addressing queries from clients in respect to ongoing debt recovery matters being handled by external Advocates on behalf of the Power.
• Preparing defaulters list for onward forwarding to CRB and external debt collectors.

Qualifications/Experience:

• Holders of a business-related degree from a recognized university or an equivalent.
• At least 2-4 years’ work experience in debt collection in banking, microfinance or a financial service related organization.
• Demonstrate a clear understanding of the recovery process with a sound understanding of the credit life cycle and debt recovery techniques.
• Should have sound knowledge of credit risk management.
• Excellent negotiation and communication skills.
• Experience in working with targets and strict deadlines.
• Good planning, analytical and monitoring skills.
• Proficiency in computer applications such as spreadsheets.
• Exhibit excellent customer service standards at all times while handling clients.

What are we looking for?

We are looking for a motivated and talented iOS developer to join our team. You will be working as part of the Quality Assurance and Business Support team to deliver a consistent and flexible User experience to the platform users.

Job Responsibilities 

• Participate in complete SDLC (Development, testing and deployment) of the Mobile Solutions that include but are not limited to: 
• iOS App
• Android App
• Any other mobile solution that may come up
• Brainstorm new features with the senior team and the management team
• Work independently as well as in a team towards a common goal as defined by the company
• Participate in discussions with the Architect – Front End Solution, Product Lead – DevOps, and the Power Head of Platforms and any other stakeholders. 
• Brainstorm new features, business requirements, and mobile app enhancements with the senior team and management team 
• Conduct code reviews and ensure the quality of the code to deliver performance, reliability, and maintainability
• Participate and contribute towards the implementation and improvement of the DevOps processes

Qualifications, Skills & other requirements. 

• Any tech related background with a major in Software Development is preferred
• Familiarity in Programming languages and tools:
• React & React Native
• Node.js, TypeScript
• Redux
• GIT
• Firebase
• 3+ years of experience building iOS apps on Swift, and/or Objective-C. 
• Sample code base of works done on Version Control, and any published apps on App Store
• Self-Driven, Self-taught and a motivated mindset. 
• Expertise in writing clean code and documentation. 
• Organizational skills, a calm attitude, empathetic and collaborative are a huge plus. 
• Ready to work remotely, as well as report into the office when needed. 

What are we looking for?

We are looking for a motivated and talented individual to join our team. You will be working as part of the development team to contribute in product development (core and middleware) and provide technical support to the business support team and clients.

Job Responsibilities

• Participate in Quality Assurance of the Power platform 
• Provide Level-2 support to:
• The business support team
• Clients (Banks)
• Work independently as well as in a team towards a common goal as defined by the company
• Participate in discussions with all stakeholders of the platform
• Follow the DevOps processes designed and set by the Solution Architect and Head of Platform
• Work hand in hand with the Development team, business support (QA) team and to continuously enhance the existing platform as well as participate in design, testing, deployment, and support of existing as well as new components.
• Timely delivery of requirements as per organizational goals

Qualifications, Skills & Other Requirements

• Any tech related background with a major in Software Development is preferred with 0 to 1 year of experience
• Familiarity in Programming languages and tools:
• Python or java or C/C++
• SQL
• GIT
• Linux
• Expertise in documentation (Word, Excel, Power Point)
• Hands On Knowledge of CICD tools , Devops , QA/Testing automation is a plus
• Self-Driven, Self-taught and a motivated mindset
• Organizational skills, a calm attitude, empathetic and collaborative are a huge plus
• Ready to work remotely, as well as report into the office when needed
• Good communication skills