Safaricom Careers

JOB DESCRIPTION

Reporting to the Senior Manager - Foundation Finance, the role holder will be responsible for planning and overseeing both construction and supplies projects within Safaricom & Mpesa Foundations, from the initial ideation through to completion of all Foundations’ construction and non-construction projects and managing the work of contracted Project Management Consultants. The role holder will also lead and oversee projects implementation and will work closely with Engineers and Architects of contracted Project Management consultants to develop a plan, create a project time frame, distribute resources, and ensure timely completion of projects.

RESPONSIBILITIES

• Assist in scoping and costing of projects for submission to the Board for funding consideration.
• Review and supervise the work and processes of project management consultants to ensure smooth delivery of high-quality projects.
• Monitor implementation of all projects to ensure value for money in all construction projects.
• Monitor implementation of all projects to ensure delivery of quality projects.
• Lead projects assessment visits with consultants to scope projects.
• Review and interpret projects design reports, Bills of Quantities and Tender Evaluation reports submitted by projects Management Consultants from time to time to ensure transparency, fairness, completeness, and compliance to set guidelines and policies.
• Monitor and ensure professionals are engaged in managing implementation of Foundations projects.
• Explore innovation in implementation of projects to optimize on resources without compromising on projects quality.
• Guide project teams and committees in approval of projects and manage project teams in the implementation of both large- and small-scale initiatives
• Guide the Teams on costing of projects under the various initiatives to ensure consistency in costing and scope.
• Ensure all Foundations projects are inspected, and valid documentation for inspections done maintained.
• Track timelines for projects and ensure valid contract documents, bonds and insurances are in place for all projects.
• Review contractors’ valuations for all projects before sharing the same for processing by Finance Team and explore automation of payment requests.
• Monitor implementation of all projects to ensure adherence to timelines and quality
• Any other duties that may be allocated from time to time
• ISO 26000 adherence
• Evaluation of PMs
• Prequalification of contractors and supplier
• Conduct structural design and analysis calculations in accordance with relevant codes and standards.
• Collaborate with architects and other designers to ensure safe and aesthetically fitting designs.
• Resolve structural issues and professional concerns as they arise.
• Utilize AutoCAD and other drafting software to produce 2D and 3D structural plans and components as per project requirements.
• Research and assess new and existing material technologies for practical applications, strength, durability, and cost-effectiveness, providing recommendations for project use.
• Review proposed structural engineering changes from contractors and advise project teams on potential issues.
• Address RFIs and inquiries related to structural engineering raised by contractors during the project.

QUALIFICATIONS

• Education: Bachelor’s degree in civil or Structural Engineering, along with registration with relevant engineering bodies.
• Experience: Minimum of 7 years of pertinent experience, with a preference for candidates progressing towards professional registration by the Engineers Board of Kenya (EBK).
• Software Proficiency: Working knowledge of relevant structural design software, including but not limited to AutoCAD, Civil3D, and Prokon.
• Regulatory Compliance: Practical experience in applying design and detailing codes, encompassing both British and local regulations.
• On-site Management: Ability to effectively manage and supervise on-site activities, ensuring project monitoring and prompt resolution of design-related issues as necessary.

JOB DESCRIPTION

Reporting to the Billing Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. 

RESPONSIBILITIES

Overall, the product development engineer will be charged with:

• Participation  in Product development life cycle activities.
• Configuration of new products and services
• Reviews and contribution to the test cases, based on the services in scope. 
• Execution of SITs and supporting the UATS of new products & services
• Ensuring quality and accuracy and that all customer related issues have been addressed.
• Deep understanding of customer operations. 
• Passion to work with the team members
• Automation of processes.

QUALIFICATIONS

• A degree in IT, computer science, Telecommunication or Electrical Engineering
• 3 years working as an engineer in a telecommunications environment (vendor or operator)
• Strong Linux/Unix skills, 
• Strong database skills
• Strong analytical and problem solving abilities.
• Excellent verbal and written communication skills.
• Team player.
• Organized and detail oriented.

JOB DESCRIPTION

Reporting to the Senior Manager - Access Network Planning & Design, the role holder is responsible for the Design, plan and optimization of the wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency coordination and parameter definition.

He/She will be required to formulate radio access design guidelines, forecasting and strategies as per Safaricom planning guidelines. 

RESPONSIBILITIES

• Design: Design, Plans and optimization of wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency planning, parameter definition and ancillary equipment. Timely and accurate release of nominal, redesigns and integration parameters. Participate in MSVs, SAVs and IBS survey visits;
• Frequency Retunes: Continuously review the frequency/PSC/PCI plan to accommodate new sites and ensure overall reduction in interference levels.
• Network Performance Monitoring: Continuously monitor new sites quality KPIs through performance monitoring and drive test analysis. Trigger corrective optimization plans and manage to completion. Analyze traffic trends, Resource utilization, redistribute capacity and optimize resources to guarantee quality.
• New Features: Performs development, testing, and validation of RF (HW &SW) feature plan proposals. Provides input in defining implementation guidelines for approved new features and technologies. Coordinate trial testing for new features.
• Site database update and parameter standardization: Site database update and Standardization of all RAN Database. Maintain standards configuration rules on all radio database parameters
• Customer Complaints: Prioritize and attend to coverage related customer complaints and provide a solution /recommendation with the agreed time frame. Identify and forestall potential complaint areas.
• Processes and Coaching: Participate in developing internal process used for radio network design and Optimization. Collaborates with legal, SLT and CA to ensure regulatory compliance; Support other business units on technical evaluation of RF solutions on existing and emerging technology plans and strategies
• Innovation: Continuously researching and engaging key stake holders on new technologies, processes to enhance network. Engages Vendors and Strategy team on hardware and software roadmaps and new RF technologies;

QUALIFICATIONS

• Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT  or any technical related field
• Excellent analytical skills and attention to details, Communication and interpersonal skills, Excellent trouble shooting and problem-solving skills
• 5 years’ experience in telecommunication with hands–on experience in Radio Network planning.
• Practical knowledge on use of radio planning tools and capacity planning tools, MySQL, M2000, NetAct, Advanced Excel,  Erlang-B etc.
• Experience in process automation and database audits interfacing with planning tools.
• SQL database queries and scripting for data manipulation, GIS and crowd source analytics is an added advantage.
• Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
• Practical knowledge of all RATs and interoperability is must.
• Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. 
• Knowledge of Core access planning, Paging and LAC dimensioning.

JOB DESCRIPTION

Reporting to the Senior Manager – Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.

RESPONSIBILITIES

• Plan, design and build proper and sound access technologies for Enterprise connectivity
• Work in collaboration with other technical teams to ensure timely delivery of Enterprise access infrastructure.
• Generate and Implement innovative and cost-effective access technologies for enterprise business
• Vendor and partners’ coordination and management for effective and timely enterprise infrastructure delivery and actualization of all access solutions to meet the specified designs through to acceptance
• Documentation and process management for all enterprise infrastructure connections and authentic network inventory maintenance
• Conduct and carry out new enterprise solutions trials and eventual adoption of successful solutions
• Carry out optimization works in the existing access enterprise infrastructure hence ensuring capacity is available for continuous business needs.
• Perform support activities on enterprise infrastructure, ensuring network availability and uptime at all times
• Offer 2nd level support for redesigns, network failures and SLA enforcement for solutions partners. 
• Support ticket resolution on the various tasks involving enterprise access infrastructure.
• Ensure a secure enterprise infrastructure through asset registers, IP management, and user management among other security measures.
• Perform quality control checks on all enterprise access infrastructure to ensure high implementation standards and adhered to and maintained.
• Perform upgrades and modernization of the enterprise access infrastructure to cater for business continuity through a stable network.

QUALIFICATIONS

• Qualified IP /SDWAN Support Engineer with CCNA, or equivalent with university degree from a recognized university.
• 5 years’ experience in technical support and a minimum of three years technical support hands on experience, preferably for an Internet Service provider or equivalent.
•  BSc Computer Science, or B.Sc. Electrical & electronic engineering, Telecommunication engineering
• Thorough understanding of IPv4 
•  Knowledge of Linux/Unix Operating Systems
• IT proficiency skills in MS office suite.
• Knowledge and skills in SDWAN systems, Microwave backhaul systems backed by professional certification.
• Knowledge and Skills on Network Management systems for 5G networks and Point to Point systems.
• At least 2-year hands-on experience on 5G, RF systems, and 5 years  for FTTx, Fibre
• Preparation of periodic network reports on network performance.
• Direct involvement in adherence of the laid down methods of procedure.
• Preparation of periodic preventive and corrective fault repairs.
• Understanding of the implications of various scheduled network activities.
• Submission of accurate, timely and relevant information for network expansion and improvement.
• Demonstrate analytical skills and ability to monitor and explain trends and variances
• Ability to meet strict deadlines
• Ability to work without supervision.
• Ability to analyze processes and systems for enhancement of efficiencies and performance
• Highly computer literate and use of reporting tools 
• Ability to relate well with both internal and external customers and work in teams
• Skills and ability to train others and enhance their skills and competencies
• Self-drive for results

JOB DESCRIPTION

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

RESPONSIBILITIES

• Advises on the communications requirements of installed and planned networked information systems. 
• Carries out surveys to establish network connection requirements. 
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations. 
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
• Monitors, administers and maintains network security, countermeasures for availability and safety
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 
• Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
• Documentation of network, network design hardware and software inventory.

QUALIFICATIONS

• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys 
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
• Basic understanding of dynamic routing protocols a plus.
• Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
• General exposure to firewalls, switches, routers, and other networking devices.
• Knowledge of cisco Voice systems including cisco call manager, Webex

About the Role

The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets - Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.

RESPONSIBILITIES

• Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
• Build and maintain the local market operational relationships. 
• Build and maintain 3rd Party supplier Operational relationships.
• Internal Operations Liaison within Vodafone Group Technology 
• Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions.
• Develop improvement plans and training the local market in best operational practices.
• Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence.
• Influence product development with real-world Operational experience and local market knowledge.
• Supporting the Transition to Operations of new platforms / products in alignment with best operational standards.
• Drive the efficiency and effectiveness of the Problem Management 
• Oversee Capacity planning & Assist with Budget forecasting.
• Service Level Agreement management
• Manage 3rd party organisations in delivering service.
• Reporting weekly/monthly on service & presenting operational improvement plans
• Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.

QUALIFICATIONS

• Bachelor’s degree in Science, Technology, Engineering, Mathematics  or related field 
• 5yrs+ experience in Operations Management  with  Banking/ Financial experience
• ITIL qualification is highly recommended 
• Proven data analytics skills
• OLTP Architecture knowledge for managing OLTP Environments
• Natural diplomatic skills
• Excellent communication skills
• Global / cultural management and awareness
• Project planning and delivery skills
• Organization skills with the ability to define the important from the urgent.

JOB DESCRIPTION

• Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production. Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions. 
• The role includes effective and secure management of IOT telemetry data integrating with 3rd party systems and deriving analytical insights using ML/ AI algorithms for business and operational use. Other activities include performance management, fault management, liaison and support of internal and external IOT stakeholders. 

RESPONSIBILITIES

• Build IoT applications for enterprise use cases compliant to IT standards and frameworks and technologies. 
• Develop, publish and maintain APIs, handling application provisioning and security.
• Create and Integrate IOT Libraries and APIs to third party IoT Core Applications. 
• Optimize, dimension application specifications based on IoT apps capacity projections.
• Create and maintain databases containing IoT Sensor data and processing it further for consumption via APIs.
• Build IoT Data Models for enterprise use cases, testing and maintaing IoT data pipelines that clean, transform, and aggregate data from disparate sources aligning them to the business needs. 
• Collaborating with other IOT Engineers and stakeholders to produce application designs, specifications, perform peer code reviews ensuring that requisite technical documentation and training is provided for reference.

QUALIFICATIONS

• Bachelor’s degree in computer science, Software Engineering/IT, Engineering, or related field.
• 5+ years of work experience in Software Development including Core Backend Development; experience in Spring Boot, .NET, Python Flask/Django, Laravel/Yii Frameworks.
• Proficiency in server side/Scripting languages such as C#, PHP, C/C++, Java, Python and technologies such as XML, SOAP, JSON, YAML and CI/CD tools.
• Experience in API development and Integrating to IOT Platforms via APIs and libraries.
• Performing maintenance and testing to ensure software functionality and quality.
• Working Knowledge of both Structured and Unstructured databases such as MYSQL, MSSQL, PostgreSQL, Oracle, MongoDB and streaming technologies including REDIS.
• Proficient in Linux administration.
• Good understanding of IoT, IoT Edge computing, IoT protocols, device engineering and Telco environment.

JOB DESCRIPTION

Reporting directly to the Development Lead of Fintech within the Financial Services IT domain, the chosen candidate will play a pivotal role in the development, support, and evolution of financial systems, ensuring service availability reaches an impressive 99.999%.

RESPONSIBILITIES

• Develop software solutions for new financial services in alignment with approved design specifications and industry best practices.
• Contribute to the design phase of new solutions, ensuring robustness and scalability.
• Conduct comprehensive software testing to meet functional and non-functional requirements, including performance testing and monitoring.
• Document and maintain software functionality and releases meticulously.
• Engage in troubleshooting, debugging, and optimization of existing systems, ensuring optimal performance and reliability.
• Recommend and implement improvements to existing systems to enhance efficiency and functionality.
• Uphold internal process improvements in accordance with software development standards.
• Actively participate in code reviews to ensure code quality and adherence to best practices.
• Manage release and change management processes effectively.
• Contribute to innovation initiatives aimed at driving continuous improvement.
• Implement measures to elevate delivery quality and minimize major defects in production environments.

QUALIFICATIONS

• Bachelor's degree in computer science, Telecommunications, Electronic Engineering, or IT (with specialization in operating systems, databases, and system development).
• Minimum of 2 years of work experience as an engineer in Financial Technology or telecommunications environments (vendor or operator).
• Proficiency in software development using Java and Python.
• Familiarity with coding languages such as Java, Python, JavaScript, and frameworks/systems including Spring Boot, AngularJS, Git, and Apache Camel.
• Knowledge of Agile methodology, with certification in Scrum fundamentals being advantageous.
• Understanding of DevOps practices and methodologies.
• Experience with mobile money systems is highly desirable.
• Familiarity with cloud technologies such as AWS, Microsoft Azure, Huawei, or GCP; certifications are a plus.
• Knowledge of container orchestration technologies like Kubernetes.
• Strong analytical and problem-solving abilities.
• Ability to work independently, meet tight deadlines, and operate without supervision.
• Excellent presentation, communication, and interpersonal skills.
• Proactive, self-motivated, and capable of building positive relationships with stakeholders.

JOB DESCRIPTION

We are looking for a qualified Front-end web developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.

Your responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities

• Reviewing application requirements and interface designs.
• Developing and maintaining highly responsive and reusable user interface components using react concepts.
• Ensure the technical feasibility of UI/UX designs.
• Optimize web applications for maximum speed and scalability.
• Documenting web application changes and developing updates.
• Maintain and update project dependencies as well as fix any conflicts.
• Collaboration with other Javascript Engineers to develop front-end and backend architectures that are well structured and flexible.
• Integrate to Rest and GraphQl API’s.

QUALIFICATIONS

• Bachelor’s degree in computer science, software development or a related technical field. This is optional, as long as you can showcase what you can do.
• Proficient understanding of HTML, CSS and Javascript.
• Good understanding of common programming paradigms and fundamental React principles such as React components, hooks, and the React lifecycle.
• Good understanding of SSR, SSG and CSR.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of Node Js and GraphQL.
• Good understanding of writing unit tests.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of version control (Git)
• Familiarity with Apollo client and Apollo server is a plus.
• Familiarity with Material UI is a plus.