Sistema.bio Careers

Your mission at Sistema.bio:

The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams to maintain strong relationships with our customers and will collaborate cross-functionally with other departments to improve customer experience and maximize customer value.

You’ll be in charge of:

• Manage global customer satisfaction and adoption.
• Monitor and support after-sales servicing capacity.
• Develop, implement, and manage our call center capacity.
• Build and support CC local and global team capacity.
• Support the improvement of our customer journey.
• Consolidate knowledge and training through training packages, FAQs, tutorials, manuals, and troubleshooting guides.
• Track, measure, and report key metrics about customer care performance.
• Collaborate cross-functionally with other departments to maximize customer experience and value.

More about YOU:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field; master's degree is a plus. 
• +5 years of professional experience.
• +3 years of experience in customer care where you have managed, developed, or implemented customer care systems.
• Experience in a call center environment will be highly appreciated.
• Strong experience in Project Management across different countries and departments.
• Excellent communication and problem-solving skills.
• Ability to work with a multicultural team.
• Advanced CRM user - Salesforce preferably.
• Fluent in Spanish is a plus!
• Passionate about customer care and customer service.
• Demonstrated ability to collaborate and maintain strong working relationships with a variety of stakeholders.
• Proactive, a high performer, and hands-on approach.
• Ability to work with a multicultural team

Your mission at Sistema.bio:

The Social Media Specialist is responsible for the development and execution of social media strategies for Sistema.bio. Create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, drive customer engagement, website traffic, lead generation and revenue growth for digital channels.

You’ll be in charge of:

• Building, implementing and measuring the success of organic and paid social media strategy.
• Co-designing with the marketing team the monthly social media content ((copy & captions)) based on the digital marketing strategy; and coordinating with creative teams to produce graphic, video and interactive media elements.
• Scheduling, and posting the monthly social media content to be 100% visible on our platforms (LinkedIn, Twitter, IG, FB,  YouTube).
• Engaging with various audiences, farmers, institutions,  followers and team members to build community engagement in digital channels for Sistema.bio and channel prospects and opportunities to our partners network in the region.
• Reviewing metrics dashboards to improve campaign performance and perform monthly social media KPIs and analysis reports.
• Ensuring the brand's messaging, visuals, values, and overall identity remain uniform and cohesive across all channels and touchpoints, both online and offline.

More about YOU:

• Possess a bachelor's degree in Marketing, Communications, or a related field. 
• You have 3+ years of work experience in digital advertising and community management.
• You have experience in paid social campaigns on Facebook, LinkedIn and Google Ads. 
• You are passionate about taking care of the customers and making sure they have a great experience.
• You have a sharp sense of what makes a story shareable and you have brilliant storytelling skills.
• You can work in a multicultural team.
• You are deeply analytical and use data/consumer insights to drive decision-making.
• You are a digital native who loves to be on top of digital trends and has a natural talent for finding out about how digital platforms work.
• You have basic knowledge of video editing.
• You have basic knowledge of graphic design Adobe Suite software (Canvas, Photoshop and Illustrator).
• You have basic skills in photography. 

Your mission at Sistema.bio:

The Marketing Officer will be responsible for overseeing and facilitating the successful execution of marketing initiatives by managing the creative processes, and supplier relationships, supporting field marketing projects and other marketing activities. 

You’ll be in charge of:

• Developing detailed briefs for the creative team on Monday.com and being the primary contact person for the graphic designer regarding the marketing team's design needs.
• Managing supplier relationships, including handling samples, briefs, and deadlines, and ensuring quality assurance.
• Sourcing, identifying relevant industry events & facilitating the team's participation, ensuring alignment with marketing strategies.
• Providing support to the field team in projects, including proposal writing and research.                
• Collaborating with the marketing manager to develop regional training content.
• Analyzing and evaluating the performance of each marketing channel, providing insights and recommendations for optimization.
• Developing and implementing strategies to promote and drive participation in the program. Make changes to improve the program's efficiency, user experience, and overall effectiveness.

More about YOU:

• You possess a bachelor's degree in marketing or any business-related field. (CIM is an added advantage).
• You have 2 years of work experience working in the marketing department.
• You are fluent in Swahili & English.
• You have experience in marketing research and analysis.
• You have excellent writing skills in English.
• You can work with a multicultural team.
• You can collaborate & adapt.
• You understand social media platforms, trends, and effective strategies.
• You have excellent organizational skills to manage multiple tasks, meet deadlines and prioritize work effectively.

Your mission at Sistema.bio:

The Marketing Officer will be responsible for overseeing and facilitating the successful execution of marketing initiatives by managing the creative processes, and supplier relationships, supporting field marketing projects and other marketing activities. 

You’ll be in charge of:

• Developing detailed briefs for the creative team on Monday.com and being the primary contact person for the graphic designer regarding the marketing team's design needs.
• Managing supplier relationships, including handling samples, briefs, and deadlines, and ensuring quality assurance.
• Sourcing, identifying relevant industry events & facilitating the team's participation, ensuring alignment with marketing strategies.
• Providing support to the field team in projects, including proposal writing and research.                
• Collaborating with the marketing manager to develop regional training content.
• Analyzing and evaluating the performance of each marketing channel, providing insights and recommendations for optimization.
• Developing and implementing strategies to promote and drive participation in the program. Make changes to improve the program's efficiency, user experience, and overall effectiveness.

More about YOU:

• You possess a bachelor's degree in marketing or any business-related field. (CIM is an added advantage).
• You have 2 years of work experience working in the marketing department.
• You are fluent in Swahili & English.
• You have experience in marketing research and analysis.
• You have excellent writing skills in English.
• You can work with a multicultural team.
• You can collaborate & adapt.
• You understand social media platforms, trends, and effective strategies.
• You have excellent organizational skills to manage multiple tasks, meet deadlines and prioritize work effectively.

Your mission at Sistema.bio:

The Marketing Officer will be responsible for overseeing and facilitating the successful execution of marketing initiatives by managing the creative processes, and supplier relationships, supporting field marketing projects and other marketing activities. 

You’ll be in charge of:

• Developing detailed briefs for the creative team on Monday.com and being the primary contact person for the graphic designer regarding the marketing team's design needs.
• Managing supplier relationships, including handling samples, briefs, and deadlines, and ensuring quality assurance.
• Sourcing, identifying relevant industry events & facilitating the team's participation, ensuring alignment with marketing strategies.
• Providing support to the field team in projects, including proposal writing and research.                
• Collaborating with the marketing manager to develop regional training content.
• Analyzing and evaluating the performance of each marketing channel, providing insights and recommendations for optimization.
• Developing and implementing strategies to promote and drive participation in the program. Make changes to improve the program's efficiency, user experience, and overall effectiveness.

More about YOU:

• You possess a bachelor's degree in marketing or any business-related field. (CIM is an added advantage).
• You have 2 years of work experience working in the marketing department.
• You are fluent in Swahili & English.
• You have experience in marketing research and analysis.
• You have excellent writing skills in English.
• You can work with a multicultural team.
• You can collaborate & adapt.
• You understand social media platforms, trends, and effective strategies.
• You have excellent organizational skills to manage multiple tasks, meet deadlines and prioritize work effectively.

Your mission at Sistema.bio:

The Social Media Specialist is responsible for the development and execution of social media strategies for Sistema.bio. Create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, drive customer engagement, website traffic, lead generation and revenue growth for digital channels.

You’ll be in charge of:

• Building, implementing and measuring the success of organic and paid social media strategy.
• Co-designing with the marketing team the monthly social media content ((copy & captions)) based on the digital marketing strategy; and coordinating with creative teams to produce graphic, video and interactive media elements.
• Scheduling, and posting the monthly social media content to be 100% visible on our platforms (LinkedIn, Twitter, IG, FB,  YouTube).
• Engaging with various audiences, farmers, institutions,  followers and team members to build community engagement in digital channels for Sistema.bio and channel prospects and opportunities to our partners network in the region.
• Reviewing metrics dashboards to improve campaign performance and perform monthly social media KPIs and analysis reports.
• Ensuring the brand's messaging, visuals, values, and overall identity remain uniform and cohesive across all channels and touchpoints, both online and offline.

More about YOU:

• Possess a bachelor's degree in Marketing, Communications, or a related field. 
• You have 3+ years of work experience in digital advertising and community management.
• You have experience in paid social campaigns on Facebook, LinkedIn and Google Ads. 
• You are passionate about taking care of the customers and making sure they have a great experience.
• You have a sharp sense of what makes a story shareable and you have brilliant storytelling skills.
• You can work in a multicultural team.
• You are deeply analytical and use data/consumer insights to drive decision-making.
• You are a digital native who loves to be on top of digital trends and has a natural talent for finding out about how digital platforms work.
• You have basic knowledge of video editing.
• You have basic knowledge of graphic design Adobe Suite software (Canvas, Photoshop and Illustrator).
• You have basic skills in photography. 

Your mission at Sistema.bio:

The IT_ Support Intern  will be responsible for providing direct technical assistance and support to Sistema.bio employees for all network, hardware and software issues. 

You’ll be in charge of:

• Responding to user requests for service, troubleshooting problems and helping develop solutions.
• Providing basic Software/ Hardware Support (Level I) - Providing basic day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing.
• Training and Development. Supporting with  training of employees on matters IT including onboarding of new employees.
• Assisting in maintaining inventory records and documentation for equipment.
• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner. 
• Performing minor repairs to equipment and arranging for other servicing needs.

More about YOU:

• Possess a  bachelor's degree or Diploma in IT, Computer Science or related field.
• You have a minimum of 1 year work experience in IT Support. 
• You are proficient at working with MS office.
• You are proficient at working with Google Suite, Drive and Gmail have no secrets for you.
• You understand laptop and printer specs, can troubleshoot and improve wifi speed.
• You have a track record of effectively diagnosing and solving problems.
• You have a track record of documenting solutions and developing pedagogic material.
• You are service oriented and able to troubleshoot and diagnose problems.
• You have strong verbal communication skills in the local language.

Your mission at Sistema.bio:

• Reporting to the Head of Carbon & Impact, the Carbon Project Development Manager is responsible for operating a portfolio of multiple carbon projects, managing the end-to-end development and issuance cycles. This Manager will oversee the activities of a team of local associates and external consultants.

You’ll be in charge of:

• Manage the end-to-end carbon development to issuance cycles for multiple voluntary and compliance projects, by overseeing each project's schedule and key milestones and ensuring to meet deadlines for all.
• Manage a team of Carbon & Impact Associates and external consultants to deliver documentation, implementation reports, monitoring reports, and any other deliverable needed to ensure timely compliance with each project's milestones.
• Oversee the baseline and monitoring survey data collection and data quality checks to optimize high quality carbon credit generation, working closely with the Carbon Data Quality Analyst and the local Carbon and Impact Associates.
• Conduct Validation and Verification Bodies (VVBs) and partner site visits and travel to project locations whenever needed.
• Understand and stay up to date with the latest status on standards, carbon platforms, and applicable methodologies.
• Keep the internal and external stakeholders informed on the progress of the projects.

More about YOU:

• Bachelors or Master’s degree in the field of environmental policy/studies, public policy, engineering studies, economics, or alike.
• 5+ years of total work experience in the climate change & sustainability field.
• 3+ years of experience in management positions leading multiple carbon projects across CDM / Gold Standard / VERRA or other certification mechanisms.
• 3+ years of technical work experience in independently leading/managing registration and issuance cycles of carbon projects in the community service sector as consultant or team leader (VVB).
• Deep understanding of carbon markets and regulatory requirements of the carbon standards, research and survey processes, data collection and interpretation. 
• Strong Project Management and Team Management skills to deliver results under strict timelines
• Excellent writing skills to prepare rigorous protocols, design documents and reports
• Demonstrated acumen for project management: balance priorities, lead cross-functional efforts, pay keen attention to detail
• Strong leadership skills with ability to take swift decisions, set clear objectives, drive outputs while managing strict timelines, motivate and manage teams

Your mission at Sistema.bio

Reporting to the National Sales Manager, the Area Sales Manager will be responsible for recruiting, training, coaching and managing a team of up to 40 with at least 20 active sales agents to meet the hub's sales and repayment targets. Active means at least 1 sale a month.

You’ll be in charge of:

• Recruiting, training and managing a high-performing team of sales agents.
• Monitoring the performance of the sales agents and motivating members to meet or exceed sales targets.
• Collecting customer feedback and providing updates to senior management.
• Implementing a sales management process to assist the sales agents in identifying and prioritizing key customers and prospects.
• Maintaining a quality portfolio of customers.
• Managing budgets and resources allocated.

More about YOU

• Possess a Bachelor's  in Business Administration or any relevant course. 
• 3-5 years’ sales experience in rural selling and hitting targets in related fields like solar, Agri-inputs and regenerative technologies- a record of success.
• Experience of recruiting and coaching a team of 10+ direct reports towards Growth & Success.
• Experience of selling to farmers before and are passionate about improving their lives, while maintaining a close network of relationships (leads) and satisfied existing clients.
• Proficient in basic computing skills (MS office).
• Posses a  valid driving license.