SunCulture Kenya Careers

About Role

• As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities
Recruitment and training.

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
• Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
• Track Lead generation and selling processes of the sales agents
• Coordinate aftersales customer service to ensure brand strength

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
• Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under deadline pressure and meet targets.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management- both at personal and team levels
• A diploma or degree is an added advantage.

About Role

• As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities
Recruitment and training.

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
• Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
• Track Lead generation and selling processes of the sales agents
• Coordinate aftersales customer service to ensure brand strength

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
• Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under deadline pressure and meet targets.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management- both at personal and team levels
• A diploma or degree is an added advantage.

About The Role

• Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Key Responsibilities
Customer Service

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
• Acknowledging and resolving customer complaints within stipulated SLAs.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
• Ensure service center operational standards are adhered to.
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
• Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
• Assist in sales/after sales requests placed by various customers and team members.
• Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

• Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
• Providing feedback to all customers in reference to their queries and aftersale issues.
• Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
• Ensure all spare parts are available in the service center and proper inventory management.
• Generate all reports in reference to service center activities and stock level.

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
• Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
• Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

• A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
• At least 2 years of proven experience in sales or customer service.
• Proven track record of successfully meeting sales targets.
• Outstanding interpersonal skills with the ability to interact freely with customers.
• Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
• High EQ with the ability to work under pressure, and meet deadlines, and targets set.
• Passion for customer service, the industry, and current trends adaptable for SunCulture.
• Independent thinker with proactive decision-making capabilities.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Be organized and be an expert in time management- both at personal and team levels.

About the role:

The Financial Planning & Analysis Associate will be exposed to, and assist with, various financial reporting & data analysis tasks to support major decisions of Sunculture’s leadership team. The Financial Planning & Analysis Associate will work directly with, and support, the FP&A team in financial reporting, forecasting, budgeting, analysis, financial modeling and any other ad hoc activity.

Key Responsibilities:

Analytics

• Analyze current and past trends in key performance indicators including all areas of revenue, margin, expenses, CAPEX, inventory spend, and the Pay-As-You-Go credit portfolio and recommend actions for optimization
• Gauge the company’s overall financial health (inclusive of the Pay-As-You-Go credit portfolio), primarily by using key unit economic analyses and credit ratios
• Explore the Company’s Business Intelligence tool (Power BI) and the Business Planning tool to produce actionable reports and insights on the business financial model
• Develop & maintain operational unit cost analysis, Highlight any key deviation from budget with a root cause analysis.

Budgeting & Forecasting

• Adapt/develop high quality, forecast financial models, and analyze the model to improve company performance and support strategic initiative (including debt and equity capital raising)
• Maintain & Update BVA model on a monthly basis, with commentaries on variances
• Support with the annual and quarterly budgeting and forecasting processes
• Integrate impact measurement into our forecasting process

Reporting 

• Collaborate with the MEC team to get accurate & timely financial data
• Produce monthly reports, which include key metrics, financial results, and variance reporting
• Integrate impact measurement into our reporting process
• Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Google sheet dashboards

Qualifications:

• Bachelor's degree in Finance, Accounting, or Economics, are preferred major fields.
• 2-4 years of relevant experience in financial planning & analysis, financial accounting & reporting, cost/management accounting, or other related fields.
• Proficiency with Microsoft Excel & familiarity with data management tools (BI, Tableau, or other Business Objects)
• Excellent analytical, decision-making, and problem solving skills
• Attention to accuracy and detail required

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

About the role:

• The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.

Key Responsibilities:

• Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
• Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
• Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
• Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
• Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
• Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
• Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
• Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.

Qualifications:

• Bachelor's degree in Business Administration, Communication, or a related field (preferred).
• Proven experience in a supervisory or managerial role in a call center/customer service environment.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using call center software and customer relationship management (CRM) tools.
• Knowledge of industry best practices and trends in customer service.