Aviation Assistant G5

JOB PURPOSE

To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community.

KEY ACCOUNTABILITIES (not all-inclusive)

• Perform operational coordination and administration of air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations.
• Liaise with airport officials and other local authorities in order to obtain necessary clearances, documentation and authorisations required for air operations.
• Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight, in coordination with crew to ensure safe flights, escalating issues to a supervisor.
• Collate all post-flight documentation in order to confirm flights have taken place and in compliance with established conditions.
• Research, collate and report on aviation related information, to enable decision-making and facilitate air transportation planning, execution and reporting in order to ensure contractual performance.
• Update and maintain relevant databases and records, ensuring that relevant information is accurate, organised, accessible to others, and supports reporting requirements.
• Respond to client queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.
• Liaise with internal counterparts in order to carry out duties successfully, support the alignment of aviation activities with wider programmes, to facilitate a coherent approach to air operations.
• Provide support to other staff, assisting them in completing tasks to agreed standards and deadlines.
• Support process reviews, and improvements in methods and practices, in order to maximise the performance of air activities and related operations.
• Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.

STANDARD MINIMUM QUALIFICATIONS

Education:

• Completion of secondary school education. A post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering, or related fields essential for Air Operations.

Experience:

• At least five years of progressive work experience in dispatching flights from uncontrolled airfields.
• Experience in managing the customer service cell of General Aviation similar to that of UNHAS is an added advantage.

Knowledge & Skills:

• Experience in restricted flying zones, and other aviation risks and assisting in flight planning.
• Experience in handling passenger manifests and aircraft loading.
• Experience in interpreting routine weather reports.
• Ability to perform detailed work, frequently of confidential nature and /or to handle large volume of work systematically effectively and accurately.
• Ability to work in a team environment and coordinate assignments to achieve common goals.