Branch Manager - Mombasa Branch

mombasaKE

full-time

bachelor

5 months ago11/11/202312/11/2023

- closed

Roles & Responsibilities

Business Growth

  • Entrench growth by market dominance and market share multiplication
  • Ensure that the overall budget of the Business Office is met and surpassed
  • Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
  • Network with all potential clients in all relevant categories of own locality

Profitability Management

  • Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
  • Driving through the business segments within the branch to ensure maximization of coverage in own locality
  • Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

  • Own responsibility for the Business Office – Market Facing & Customer Service functions
  • Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
  • Responsible for brand and ambience management within the branch
  • Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
  • Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

  • First degree in any field from a recognized university.
  • Preferably have a second degree or relevant professional certification (as an added advantage).
  • Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
  • Proficiency in Microsoft Office Suite.

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