Clinical Officer

Care and Coordination

• Deliver in person healthcare services as required in the organization for TIBU Health Clients, including but not limited to consultation, triage, wellness services, vaccination, physical examinations, prescriptions as clinically indicated
• Interpret Lab results, Diagnose and give TIBU Health clients feedback, health education and advice on health matters as per Ministry of Health and International guidelines, as adapted by TIBU health
• Carry out phlebotomy, sample collection and rapid diagnostic testing as clinically indicated
• Ensure that excellent customer service is delivered to patients through excellent communication, timely treatment plans and patient referral and professional care.
• Efficiently collaborate with logistics team during deployment for healthcare services as required.
• Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.
• May be called upon to deliver healthcare services through virtual care consultations
• May be called upon to conduct follow-up sessions with TIBU Health Clients of Home/ Office Care or within an innovative program of care including and not limited to Wellness and CDMP

Quality

• Deliver quality care as per Ministry of Health and International guidelines, as adapted by TIBU health, and performance reviewed as prescribed by the supervisor
• Work with your supervisor to develop and implement relevant healthcare guidelines, standard operational procedures and policies in primary healthcare and recommend improvements and adjustments where necessary.
• Deliver quality and complete assignments with clear documentation for TIBU Clients
• Ensure timely submission of well filled out insurance claim forms to TIBU Health Clients and Finance team
• Work closely and collaboratively with service delivery, nursing, programs and laboratory departments to implement shared protocols as part of multidisciplinary teams.
• Participate in developing CMEs and grand rounds for continuous medical education; Attendance of TIBU Health CME meetings is mandatory
• Attend Interdisciplinary Team meetings where necessary
• Adhere to quality standards as indicated in the TIBU Health Quality Manual
• Participate in root cause analysis meetings as required

Innovation:

• Identify technology gaps, propose software solutions and identify novel and innovative ways to improve the patient journey and experience across platforms.
• Recommend new service lines, services, and innovative approaches to Health Service delivery.
• Identify and propose tools and materials needed for the service delivery team
• Work with programs team, logistics and clinical care coordination lead to test, implement and grow innovative programs
• Other related duties as assigned by your supervisor.

Skills: 

• Team player
• Good verbal and written communication skills. 
• Organizational skills to prioritize workload and meet deadlines. 

Requirements: 

• Diploma in Clinical Medicine.
• At least 4 years’ experience working in a clinical setting.
• Basic experience working with technology will be an added advantage
• ACLS/BLS certification (desirable).
• Must have working computer skills including MS Word and Excel.
• Certificate of Registration from the respective professional regulatory body. 
• Valid Professional Practice License.