Customer Delivery Manager, Rapid Start Accounts

Role:

Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.

What you will learn and contribute to

Summary of key activities:

• Prepare projects for new country entries, where a rapid startup is neededThis includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.
• Customer Interface, Expectations, and Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers

Your skills and experience

Key Performance Indicators:

• Gate 6 - Project Target Agreement (PTA) implemented
• Gross Margin GM
• Cost Baseline Adherence +/- 3% (inclchange management)
• Project Asset Rotation Days (PARD)
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)