nairobi cityKE
full-time
bachelor
5 months ago11/11/202312/11/2023
- closed
Role Context
Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.
Providing an efficient and professional service to DHL customers through prompt, courteous and accurate responses to Customer’s enquiries. Maintaining the existing customer base by building customer loyalty through an effective problem solving and customer care. Maintaining all service standards laid down by DHL Network.
Key responsibilities
DHL Existing and Potential Customers
Sub function Department
Service Improvement Issues
People – Management
Minimum Requirements
Education & Experience
Interested and qualified? Go to DHL on careers.dhl.com to apply
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