Customer Service Officer/Underwriting Assistant General Insurance

Job Description

The job holder will be responsible for enforcing underwriting controls to ensure quality underwriting and Business.

KEY RESPONSIBILITIES

• Enforce underwriting controls
• Ensure clean and accurate data capture
• Timely preparation of quotations and follow up
• Debiting of premiums and processing of policy documents within set timelines
• Processing and checking of underwriting Documents
• Issuing & signing of Motor Certificates and Yellow cards
• Ensure that work is done within the set standards of service and TAT
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails
• Initiating motor valuation and follow up
• Adherence to the credit control policy
• Follow up renewals and ensure maximum retention of profitable accounts  
• Timely processing refunds and follow up
• 100% Adherence to the authority matrix
• Ensure registry is fully maintained, orderly and up to date
•  Ensure compliance of AML and PEP guidelines
• Ensure cross sale and up sale opportunities are maximized
• Perform any other duties as may be required by the management.

SKILLS AND COMPETENCIES

• Underwriting skills and product knowledge
• Customer service skills
• Good Communication Skills
• Computer Literate

QUALIFICATIONS (Academic, Professional, Experience)

• Degree in a Business related course
• Professional papers – ACII/AIK

Experience:

• 2 years’ and above