CX Analyst Business

nairobi cityKE

full-time

bachelor

5 months ago11/11/202312/11/2023

- closed

Job Purpose Statement

Responsible for analysis of Quality data to generate reports and insights that support to the CX partners, tracking of daily compliance to assigned Bank processes and procedures and working with the CX Business partner to identify areas of intervention. 

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

  • Proficient in use of relevant MS Office applications and statistical packages.
  • Great self-drive and meeting of deadlines.

Desired work experience:

  • At least 3 years’ working experience in banking, preferably in a customer service role
  • Branch experience would be an added advantage

Bank Core Value Behaviours (Performance Drivers)

  • Open
  • Trusted
  • Responsive
  • Driven

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