Deputy Director, Customer Service County HPT Supplies

Job Ref. No KEMSA/CS/2022/002

Scope of Work /Duties /Responsibilities

• Managing orders and marketing function.
• Coordinating and monitoring the activities of Customer Services Teams comprising Regional Sales & Marketing Executives and the County Sales Officers.
• Reviewing county orders and order refill rate reports.
• Obtaining and responding to feedback from the County Health Teams involved in drug management at County and National levels on product requirements/ performances and service levels.
• Ensuring county HPT Supplies team is properly trained in Policy and Procedures, customer services Techniques, Product Knowledge and Training on Rational drug use.
• Relaying relevant quality related information to QA Manager.
• Liaising with the HPT team on commodity management from a customer services perspective.
• Conducting regular market surveys and monitor the same.
• Obtaining monthly receipts, usage and stock holding for national health facilities.

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
• Proficiency in use of MS Office applications and ERP platform; and
• Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.

Method of Application

Interested and qualified? Go to Kenya Medical Supplies Authority (KEMSA) on careers.kemsa.co.ke to applyInterested candidates are required to submit their duly filled application forms (available on https://www.kemsa.co.ke/download/application-form/) in either hard or soft copy formats marked / referenced ‘Job Ref
Application for the specific Position should be stated .
Hard copy applications to be enclosed in plain sealed envelopes marked / referenced clearly as above.
Interested candidates should not indicate their names on the envelope.
Please note that successful candidates will be required to submit certified true copies of certificates, testimonials, a detailed CV, and MUST fulfill the requirements of Chapter Six of the Constitution of Kenya 2010 and will be required to attach copies of the requisite documents during interviews.
Hard Copy Applications can be submitted physically or sent via postal mail and addressed to:
Chief Executive Officer
Kenya Medical Supplies Authority
Commercial Street Industrial Area
P. O. Box 47715 – 00100
NAIROBI, KENYA

Soft copy applications can be sent via email to [email protected]
Online applications can be submitted via www.careers.kemsa.co.ke All applications should be submitted and received on or before: 17:00hrs on August 16, 2022.