Flight Attendant

Detailed Description        

• Deliver in flight customer service to set standards for customer satisfaction and loyalty.
• Maintain proper utilization of company property to avoid wastage and misuse. 
• Implement health, safety and security standards to ensure compliance to regulatory requirements and company standards on every flight. 
• Sell duty free items to maximize profits. 
• Resolve all Opportunities to improve on board and close feedback with the assistant flight purser. 
• Deliver onboard quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary.

Job Requirements        

Qualification (Minimum) 

• Certificate Airline Cabin Crew (KQ PRIDE STAR) 
• K.C.S.E minimum grade C plain or equivalent 
• English language proficiency. 
• Leadership and communication training 
• Excellent communication skills. 
• Computer proficiency. 
• Experience in customer service environment desirable. 
• Good knowledge of regulatory requirements, industry and company policies, procedures and standards. 

Years of Experience 

•  21 years of age
• Airline or hospitality environment experience(s)

Additional Details        

• O level academic achievements with a mean grade of C plain or equivalent 
• English language proficiency Proficiency and fluency in a foreign language is an added advantage. 
• Excellent communication and interpersonal skills 
• Background in the hospitality industry, desirable 
• Experience in a customer service environment desirable with a natural flair for hospitality. 
• IT proficient 
• Ability to swim 

Other Skills 

• Excellent communication and interpersonal skills. 
• Computer proficiency Behavioral competencies 
• Team leader and motivator 
• Results focus 
• Communication skills 
• Building a results-oriented team 
• High Integrity and honesty 
• Customer insight 
• Exceptional sales skills