General Manager - Corporate Operations

Purpose

Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department, Trade Operations, Corporate payments, and Custody to ensure that

• All transactions are handled promptly and efficiently and in compliance with the bank’s procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies
• Adherence to risk management framework
• Effective management and development of staff

Main Accountabilities and Approximate time split

 

Accountability: Operational efficiency (45%)

• Process and procedures management for corporate operations departments
• Review and timely submission of statutory reports  
• Ensure AML/ Due diligence requirements and KYC for local and international counterparties, correspondent banks & other treasury service providers - Group
• Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda)
• Liaise with / Engage service providers – for provision of services/systems – Group
• Update/ Coordination of the BCP for the departments
• Follow up long outstanding entries or items at risk with a view to escalate
• Follow up with the relevant units for completion of the CBK KEPSS questionnaires and schedules
• Follow up on the funding of nostro accounts
• System user management and approval
• Assist with Cash messages and queries on charges by CBK 
• Follow up with CBK on KEPSS issues arising
• Review and sign accounting entries processed by the department

Accountability 2 Customer Experience - Time split (10%)

• Monitoring issues arising daily and follow up
• Monitor errors/ reversals
• Monitor unresolved customer queries for resolution
• Educating customers in respect of products and services offered by the Trade Operations, Corporate payments, and Custody as and when required.
• Educating staff in respect of products and services offered by Corporate Operations,
• Taking ownership of complex, unresolved queries for resolution.

Accountability 3 Financial Time split (20%

• Ensure all transactions are processed within the SLA and TAT
• Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties
• Follow up and ensure approvals are received for any excesses over the limit
• Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted
• Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted
• Follow up and ensure approvals are received for any deviations from set risk management guidelines
• Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted
• Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
• Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with
• Monitor the correspondent / Nostro accounts balances
• Monitor/ review the reconciliations and follow up on any issues arising
• Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff
• Engage service providers on any issues arising
• Strict adherence to laid down policies and procedures for the bank, and other regulatory bodies
• Active participation in the testing of new products/ system enhancements
• Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance
• Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.

Accountability 4  Audit, Compliance & Risk Management   Time Split (15%)

• Strict adherence to all bank procedures, controls and policies    
• Compliance with P & Ps
• Implementation of agreed audit recommendations relating to Corporate operations/ middle office
• Communicate to relevant staff any changes in the industry affecting Corporate Operations policies and procedures to avoid violation
• Updating the treasury departments BCP document

Accountability 5-  People Management Time Split (10%)     

• Ensure that the performance and productivity
• Oversee staff development through coaching and on the job training
• Management of staff work performance and providing regular feedback to staff in this respect
• Hold regular meetings to update staff

TECHNICAL SKILLS & COMPETIENCIES

Competencies:

• Excellent numeric skills and meticulous attention to detail
• Excellent communication and interpersonal skills
• Keen/ Attentive to detail
• Strong analytical and Judgement skills
• Listening and questioning skills
• Integrity
• Goal oriented/ results focused
• Ability to work under pressure
• Team player

KNOWLEDGE AND EXPERTISE

• Excellent knowledge of/ experience in Corporate operations
• Experience in other bank operations is desirable
• Knowledge of the AML/ KYC requirements for Banks
• Knowledge of Swift and various message types
• Knowledge of MSOffice suite especially MS excel, Word and PowerPoint
• Understanding of operational risk (fraud, credit risk and errors)
• Knowledge of CBK and Other Regulatory Bodies requirements/regulations