Head, Bancassurance, Kenya & East Africa

The Role Responsibilities

Strategy

• Grow Affluent Business with Life Insurance by 100% in 3 years.
• Increase SME participation with General Insurance by 100% in 3 years
• Increase number of New to Wealth clients by 12,000 in 3 years

Business

• Ex-Officio Director & Principal of Standard Chartered Bancassurance Intermediary Limited
• Present a management report to the SCBIL board on a quarterly basis
• Develop and launch Life and General Insurance products in line with the strategic objectives of the business and client need.
• Provide leadership and management support to staff within the Bancassurance business
• Drive and regularly report on overall Bancassurance financial performance for Country, Regional and Group leadership and stakeholders
• Develop digital capabilities and achieve digital sales targets
• Retain and service existing Bancassurance portfolio
• Onboard, monitor and manage Insurance Service Provider relationships

Processes

• Ensure a robust process flow for all Bancassurance products is in place
• Ensure that all process flows support agreed TAT
• Support Operations and Frontline teams to work within the approved process flow and product TAT
• Include Process training in annual Bancassurance certification
• Resolve customer complaints and improved overall customer experience for Banca products

People and Talent

• Support direct reportees in product development, sales management, stakeholder management and proposition responsibilities
• Identify and create a development plan for successor of Head Bancassurance, Kenya and East Africa
• Identify and create a development plan for successor for Product manager, Uganda, Tanzania Banca Heads and Sales manager roles
• Facilitate learning, growth and development opportunities of Bancassurance team

Risk Management

• Monitor and manage overall Bancassurance business risk according to local regulations and internal policies
• Ensure active monitoring and maintenance of risk management policies and controls / standards

Governance

• Monitor and Manage Business conduct of Bancassurance team
• Ensure all insurance-related staff and activities are compliant with local and Group policies / standards / controls
• Ensure that the country is compliant with local insurance regulations and guidelines

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Kenya Bancassurance team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to Central Bank of Kenya and Kenya Insurance Regulatory Authority Bancassurance reporting, business operating and business conduct guidelines.
• Serve as a Director of the Board of Standard Chartered Bancassurance Intermediary Ltd.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Our Ideal Candidate

• Certificate of Proficiency in Insurance awarded by the Kenya College of Insurance
• Bachelor's degree in Finance or Insurance related discipline
• Minimum 5 years' experience in insurance business or banking
• Membership with Bancassurance Association of Kenya