Hostess

NairobiKE

Full-time

Diploma

12 days ago02/05/202503/07/2025

- Accepting Applications

Job Description

We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

  • Greet and welcome guests in a warm and professional manner
  • Manage reservations and seating arrangements efficiently
  • Escort guests to their tables and provide menus
  • Maintain an organized and clean reception area
  • Coordinate with wait staff to ensure smooth service flow
  • Handle customer inquiries and special requests promptly
  • Assist in maintaining the overall appearance and cleanliness of the restaurant
  • Manage waiting lists during peak hours
  • Communicate effectively with kitchen and bar staff
  • Promote special offers or menu items as directed by management
  • Handle cash and credit card transactions when required
  • Assist with coat check services if applicable

Qualifications

  • High school diploma or equivalent
  • Minimum of 2 years' experience in a similar role within the hospitality industry
  • Fluency in English; knowledge of Swahili or other local languages is a plus
  • Strong communication and interpersonal skills
  • Excellent customer service orientation
  • Basic knowledge of restaurant operations and dining etiquette
  • Ability to work in a fast-paced environment
  • Proficiency in handling reservations systems and point-of-sale software
  • Well-groomed appearance and a positive attitude
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Physical stamina to stand for extended periods
  • Strong multitasking and organizational skills
  • Ability to remain calm and professional under pressure

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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Accor

Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth large...