IT Support

Job Description

• Install and configure software and computer systems.
• Monitoring network performance and preventing malware threats from the firewall.
• Ensure site-to-site and site-to-user VPN is working accordingly.
• Install and configure phone extensions and make sure multisite communication is running.
• Troubleshoot and resolve issues with software or hardware.
• Maintain systems, databases, and web pages.
• Analyze records and logs to spot underlying trends and potential issues.
• Transfers computer files between platforms.
• Support the implementation of new solutions or applications.
• Test, evaluate, and make decisions about new technology for the business.
• Help the Company with online marketing.
• Install and maintain time and attendance biometric systems.
• Support and maintains HR and Accounting software.
• Participate in business-wide meetings to provide insight into technical requirements.
• Install and maintain boardroom solutions in branches.
• Set up and operate audiovisual equipment for training, meetings, and video conferencing.
• Establish accounts for new users and assist with password or login problems.
• Making sure all branches are running smoothly as far as IT is related.
• Contributes to unit goals by accomplishing related duties as required.
• Any other duty as assigned to you by the management from time to time.

Job Requirements

• Minimum of Bachelor’s Degree (BSc). Relevant IT Certifications (such as MCSE, CCNA/CCNP, MCP with Specialism in Server OS and Active Directory)
• 2+ years experience with Microsoft Windows Administration, with 2+ years in a Windows Server 2003/2008/2010 environment supporting 100+ users, experience with Group Policies: Software, Security, log-in and logout functions, support of remote users via VPN technologies, Terminal Servers, Backup technologies, Anti-virus software, Strong understanding of TCP/IP, DHCP, DNS.
• 1+ years experience operating Windows 2000/2003/2008 Exchange Infrastructure.
• 1+ years experience in Internet Information Server, Web, FTP, SMTP.
• Maximize system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive server monitoring.