Processes & Procedures Specialist

Job Purpose:

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.

This role is critical in establishing a structured and compliant framework for operations, ensuring that policies, processes, systems, and procedures are effectively designed, communicated, and implemented throughout the organization.

Job Responsibilities:

• Design and develop the groupwide process universe, policy implementation procedures documentation and systems work- flow across the group.​
• Appropriate implementation of effective, fit for purpose policies, and ensuring compliance.
• Appreciate the business needs to design appropriate processes.
• Design and implement standardized procedures, processes, and systems in line with strategic goals.
• Align and embed all policies and procedures to all relevant business/functions​.
• Building strong relationship with internal stakeholders.
• Continuous review and assessment of existing policies and procedures to identify areas of improvement and optimization.
• Keep a breast with industry trends to ensure compliance with applicable regulations industry standards best practices in the development and implementation of policies, systems, processes, and procedures.
• Develop business cases, pricing strategies, and promotion plans for new products and services.

Qualifications and Experience

Education Qualifications:

• Bachelor’s degree in business administration, Operations Management, Process Engineering, or a related field. Relevant certifications is a plus. 

Knowledge and Experience Required:

• At least 3 years of experience in policy implementation, process design, and systems management.
• Proven track record of successfully implementing policies and standardized procedures within a complex organizational structure.
• Expertise in policy development, implementation, and compliance with industry regulations.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Ability to align process and system design with business goals and adapt strategies to changing business environments.
• Strong analytical and problem-solving skills with the ability to identify inefficiencies and implement innovative solutions.