Reservations Consultant

nairobi cityKE

full-time

bachelor

5 months ago11/11/202312/11/2023

- closed

Key Roles & Responsibilities

  • Dealing with all travel enquires via telephone, the internet, and e-mail.
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
  • Matching the correct Product/Package with the client.
  • Checking availability of Products/Packages with suppliers, holding reservations, and then responding promptly to the client with various options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Maintaining and promoting professional and courteous client relations by being prompt and accurate in communications.
  • Following up with clients on completion of their trip for feedback on the experience.
  • It is a Reservation Consultants duty to remain informed of all industry rules, processes and regulations.
  • Selling mid-range products/packages like self-catering accommodation, hotels, car rentals, nature reserves, national parks, guest houses and day trips.
  • Sell mostly single and straight forward products/packages but still have basic understanding on how to combine two products with transfers/flights/car hire
  • Up-selling and offering alternatives.
  • Demonstrating professional customer service skills
  • Maintain excellent business to business relationships.

Qualifications and Experience required

  • Degree in a related Tourism or Business-related field.
  • 3-5 years and above experience as a Tour Manager in a Tours and Travel company.

Core Competence:

  • Sales driven - Sales ability potential.
  • Ability to handle high volume enquiries.
  • Good level of understanding of touristic geographical locations as a whole.
  • Confidence in selling products/packages within multiple regions within the country.
  • Very good product knowledge and basic logistical understanding.
  • Some personal and educational travel to destinations and regions within Kenya.

Method of Application

Kindly send your resume and other testimonials to [email protected]  and copy to [email protected] Stating the job position & category on your application. 

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Sorry, this job is closed and is no longer accepting applications.

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