Senior Interpreter Support Assistant

nairobi cityKE

full-time

bachelor

5 months ago11/11/202312/11/2023

- closed

Primary Purpose

The position is responsible for ensuring quality standards in the proper recruitment and use of contract interpreters by RSC Africa. 

Essential Duties:

  • Oversees the updating and maintenance of interpreter and Child-minder profiles on the RSC Africa Contractor Database in strict adherence to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
  • Assists in reviewing and updating, as appropriate, the Interpreter Contract, Interpreter Code of Ethics, Interpreter Application form, and any other documents signed by Contract Interpreters and Child-minders.
  • Takes a lead role in projects within Interpreter Unit including planning workflow, providing direction, identifying reporting parameters, setting timelines and completing quality control checks on the projects.
  • Confirms that staff have appropriate rights/access to essential folders and databases to facilitate their work.
  • Assesses daily unit reports and recommends work plans and clean-ups.
  • Takes the lead role in the creation of daily work plans in the absence of the Supervisor or as delegated.
  • Runs QC reports on tasks and identifies action items and reports these findings to the Supervisor.
  • Assists in the development of Interpreter Unit on boarding and training procedures and modules as well as assisting in their implementation as required.
  • Assists in providing guidance to staff on different unit projects and effective use of interpreters and Child-minders.
  • Reviews Interpreter unit SOPs and guidelines periodically and suggest updates if/when necessary.
  • Assists in maintaining required records of Contract Interpreters/Child-minders, including police certificates, reference checks, and identification documents as per Program Integrity Guidelines.
  • Attends scheduled dry runs and provides feedback as necessary.
  • Develops resources for use by Interpreters, Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters and Child-minders.
  • Develops and implements training to RSC Africa staff on the effective use of contract Interpreters and Child-minders. 
  • With the guidance of the Interpreter Supervisor, develops and implements training to contract Interpreters across sub-Saharan Africa.
  • Conducts training, testing, observations (Pre-screening interviews and Cultural Orientation classes), and supervision of the Interpreters and Child-minders, both in the field and in Nairobi on a regular basis.
  • Provides support to the Interpreter Supervisor on the annual review of the stipend, subsistence allowance, transport reimbursement and payment options for contract interpreters and Child-minders in all RSC Africa processing locations. 
  • Works with the Interpreter Supervisor to develop feedback mechanisms and process reviews to improve organizational management of contract interpreters.
  • Assists in monitoring, responding and managing the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Child-minders and Interpreters in a timely manner.
  • Serves as the Program Integrity champion and focal point for all interpreter related requests and/or issues.
  • Coordinates with the Data Integrity Unit on the development of effective reports ensure program adherence and compliance. 
  • Assists in the development of the internal monthly reports, PRM quarterly reports, and other reports, as requested.
  • Prepares and sends out contractor tips.
  • Participates in process reviews.
  • Maintains a current knowledge of the United States Refugee Admissions Program. 
  • Travels periodically to field locations throughout sub-Saharan Africa.
  • Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.

Qualifications:

Experience: 

  •  Four years of paid work experience.
  • One year working with interpreters and/or Child-minders at RSC Africa preferred.
  • Supervisory experience preferred.
  • WRAPS knowledge preferred.

Skills: 

  • Demonstrated ability to deliver training.
  • Demonstrated computer skills including Microsoft Word, Excel, Outlook and PowerPoint.
  • Strong verbal and written English language skills.
  • Strong organizational and time management skills.
  • Meticulous attention to detail.

Education & Certifications: 

  • Bachelor’s Degree or four (4) years of related experience in lieu of a Bachelor’s Degree is required.

Abilities: 

  • Manage large and diverse workload under pressure with competing priorities.
    • Maintain the integrity of official records;  
  • Analyse and solve complex problems and make sound decisions;  
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;  
  • Work independently and contribute to overall operations of RSC Africa;  
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

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