Technical Manager

Job Summary

• The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business. He/She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.

Duties and Responsibilities

• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines.
• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team.
• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
• Collaborate with cross-functional teams to align technical strategies with overall business goals.
• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target.
• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction.
• Monitor system for repeat visit for same problems and addressing the same with the supervisor for permanent solution.
• Develop and implement strategies on increasing revenues.
• Support the sales team through constantly identifying opportunities for new value creation technological products.
• Monitor and generate report for the manager for non-confirming installation for further action and ensuring installations are trouble free.
• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
• Timely report generation and submission to respective clients
• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly.
• Stay current with industry trends and technological advancements to drive strategic technical decisions.

Minimum Requirements and Competencies

• Bachelor's or Master's degree in a relevant technical field is required.
• A minimum of eight years in the technical field with the ability to align technical initiatives with business goals.
• Proven leadership experience, with excellent organizational and interpersonal skills.
• Well-rounded knowledge in the security industry with excellent customer service.
• Proficiency in project management methodologies and tools.
• Exceptional communication skills for conveying technical concepts to diverse audiences