Technical Operations Manager – Security Tech Industry

Main Duties & Responsibilities

• Deliver project plans and workflows.
• Monitor project integrity and delivery timelines.
• Do project risk analysis and take appropriate measures to mitigate the risks.
• Maintain front-end engagement and communication lines.
• Develop and maintain assurance plans and workflows.
• Oversee and track the performance of all working functions.
• Receive, validate, log, and process project delivery data.
• Monitor project implementation schedules and calendars.
• Maintain inter-departmental interactions and workflows.
• Produce periodical delivery performance, service assurance trackers and reports.
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Create a project management calendar for fulfilling each goal and objective.
• Provide daily technical reports for the project’s progress.

Qualifications, Skills & Experience

• Bachelor’s degree in Engineering or Information Technology.
• A minimum of five years of relevant experience in technical, consulting, or professional services related to systems security.
• Well-developed IT and technical aptitude, with a demonstrable understanding of how to support the service delivery process.
• Proactive in security systems research and development.
• A clear understanding of project management and deployment circle from start to end
• Driven need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in digital security.
• A high level of business acumen and experience, bringing technology solutions to solve business challenges.
• Smart, adaptable, and open-minded.

Personal Qualities and Behaviors:

• Good organization skills
• Excellent communication skills
• Must be able to work as part of a team
• Confident and assertive
• Excellent customer service skills
• Focus on results
• Able to work as part of a team and build relationships with others