Technical Supervisor

Reporting to the Technical Manager Electronic Security Solutions (ESS), the Supervisor will be in charge of technical team operations in order to achieve the organizational objectives.

Responsibilities

• Planning daily customer visits
• Coordinating maintenance for the assigned areas
• Resolving customer complaints
• Scheduling of daily tasks to technicians
• Preparing report summaries for customers and internal use
• Management of technicians
• Prepare daily activity reports
• Preparation of monthly activity reports
• Coordinate daily technical activities for assigned areas
• Front line technical support to technicians in the field

Ideal candidate:

Knowledge and Qualifications

• KCSE Certificate
• Diploma in Electrical & Electronic Engineering
• Certificate of good conduct
• Minimum 30 years of age
• Technical working experience

Experience

• Minimum of 5 years experience in a similar role

Attributes

• Understanding the organizational environment dynamics
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating.

Skills

• Driving Skills- Class BCE added advantage
• Team Management
• Demonstrate customer service skills
• Conflict Management
• Team Leadership
• Microsoft word-Intermediate level
• Microsoft Excel-Intermediate level (Advance level are advantageous)
• Google suite of products
• Knowledge of troubleshooting & Repair
• Knowledge of CCTV & alarms systems
• Demonstrate good technical abilities from security systems perspective
• Project Management skills,Certification an added advantage