APA Insurance Company Careers

KEY PRIMARY RESPONSIBILITIES

• Claim Documentation: Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
• Confirmation of membership, validity, and benefits before processing claims.
• Data Entry: Enter claim data into the company's claims management system, maintaining the integrity and confidentiality of sensitive information.
• Record Keeping: Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.
• Claim Verification: Collaborate with claims assessors to verify claim details and support the investigation process.
• Customer Service: Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.
• Compliance: Ensure compliance with industry regulations, company policies, and ethical standards in all claim-processing activities.

ACADEMIC QUALIFICATIONS

• Diploma / Degree in any related field

JOB SKILLS AND REQUIREMENTS

• Computer literate 
• Decision-making, Planning, and organization skills
• Good Communication and interpersonal skills
• Good analytical skills and keen on details

PROFESSIONAL QUALIFICATIONS

• Insurance certificate/diploma

EXPERIENCE

• At least 1 year in health claims processing in a large busy organisation.

KEY PRIMARY RESPONSIBILITIES

• Directs audit staff in the planning, organizing, directing, and monitoring of internal audit operations, including assisting in hiring, training, and evaluating staff and taking corrective actions to address performance problems.
• Directs the identification and evaluation of the organization’s risk areas and oversees the development of the annual audit plan.
• Directs the overall performance of audit procedures, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting processes and procedures.
• Directs the audit staff in conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers.
• Directs the audit staff in the identification, development, and documentation of audit issues and recommendations.
• Communicates the results of audit and consulting projects via written reports and oral presentations to management and Reports to the Board Audit & Risk Committee.
• Pursues professional development opportunities, including internal and external training and Professional association memberships, and shares information gained with colleagues.
• Deputize the Head of internal audit at management and board meetings and with external Organizations.
• Performs related work as assigned by the Head of Internal Audit and GCEO.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Accounting/Finance or any business-related field.
• MBA is an added advantage.

JOB SKILLS AND REQUIREMENTS

• Demonstrates a sound understanding of conducting risk-based audits and the regulatory frameworks
• Strong leadership and management skills to successfully motivate, coach, and develop team members to attain a high-performance culture
• Excellent oral and written communication skills
• Proven relationship skills including a demonstrated ability to deal effectively with business units and staff at all levels.
• Quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations.
• Decision-making –the ability to make strategic decisions in a timely and effective manner
• High moral and ethical standing
• Highly motivated
• Provide leadership and guidance to staff as a highly self-motivated individual.
• Facilitate strong analytical/quantitative skills.
• Intelligent, clear, and logical thinker.
• Fit well into a consultative role rather than a command-and-control role.

PROFESSIONAL QUALIFICATIONS

• CPA(K), ACCA, CISA. CFA or equivalent.
• Membership to a relevant professional body e.g. ICPAK, ISACA, IIA, ACFE.

EXPERIENCE

• 5 years’ experience in a similar position in the financial industry preferably an insurance company; three of which should be in a managerial capacity in a busy multi-subsidiary company.
• Proven experience and expertise in managing an audit function at the senior level.

KEY PRIMARY RESPONSIBILITIES

• Sourcing and procuring of business in line with the set targets/budgets;
• Addressing client/customer inquiries and feedback within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Reviewing the performance of risks through loss ratio reports for both new and existing business;
• Supporting in premium collection;
• Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
• Initiating and strengthening direct business relationships with existing and prospective clients to achieve performance targets;
• Should be well versed and knowledgeable with the coastal insurance market
• Should be well grounded in Life Insurance Products i.e. Group & Credit Life; Pensions and Annuity lines of business
• Should have excellent interpersonal skills and the proven ability to work with coast based intermediaries including brokers; agents and bank agents with the aim of establishing and sustaining long-term mutually beneficial business relationships

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in a relevant field

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and  Communication skills

PROFESSIONAL QUALIFICATIONS

• Progress in ACII/AIIK

EXPERIENCE

• At least 2 years of relevant experience 

KEY PRIMARY RESPONSIBILITIES

• Manage sourcing strategy and define sourcing recommendations that support business goals, in collaboration with senior management and stakeholders.
• Negotiate pricing, terms, and conditions of goods, services, and products with key suppliers, contractors and service providers.
• Monitor and benchmark the market and analyze trends in competitor vendor spending for present and future pricing, availability, lead-time, and capacity of goods and services.
• Develop, establish, implement, and enforce vendor and outsourcer guidelines, obligations, and service level agreements to the organization including researching, identifying, and qualifying potential new vendors and offering periodic oversight and execution of vendor assessment and requalification.
• Comply with all procurement policies and procedures, including those for equipment, hardware, software, and service
• Develop and deliver procurement bid proposals and tender documents
• Asset management for IT hardware, software, and equipment incl. where possible, standardize equipment to lower costs
• Collaboratively manage vendor performance to ensure the quality of service
• Leverage continuous improvement initiatives to create additional value over and above the contract requirements
• Monitor vendor contracts (incl. contract lifecycles) and ensure adherence to contractual agreements

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in procurement and supply chain management or equivalent
• A masters will be an added advantage

JOB SKILLS AND REQUIREMENTS

• Leadership and Teamwork
• Negotiation Skills 
• Analytical skills 
• Strategic thinking 
• Financial Acumen
• Communication Skills

PROFESSIONAL QUALIFICATIONS

• CIPS and KISM membership will be an added advantage

EXPERIENCE

• 4+ years of experience in IT and IT vendor management
• Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers/stakeholders, able to work well in a team environment and adhere to the highest ethical standards
• Advanced skills in all procurement process disciplines across the procurement lifecycle of demand management, fulfillment, sourcing, and management e.g. spend category/ commodity management, negotiation, supplier selection, supplier value management, benefits capture, requisition to payment, and acquisition integration
• An understanding of e-procurement processes and systems incl. P2P management software
• Team player experienced in working with both senior management and operational teams
• Demonstrated high-level organizational and time management skills.
• Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas.
• Experience in successfully conducting a range of negotiations across a variety of IT categories
• Solid working knowledge of current IT technologies, total lifecycle cost structures, and pricing mechanisms.
• Effective contract lifecycle management and negotiation skills incl. the ability to build relationships with suppliers, and contractors who provide a broad spectrum of IT products and services.

KEY PRIMARY RESPONSIBILITIES

• Handle Inbound and Outbound engagements.
• Address product enquiries to conclusion in a bid to have first call solution at all times;
• Communicate and coordinate with internal departments to get solutions for client queries/escalations.
• End-to-end management of social media engagements. 
• Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
• Management of all complaints within  acceptable timelines
• Ensure service excellence at the contact centre and customer experience touchpoints.

ACADEMIC QUALIFICATIONS

• Bachelor's degree in Social Sciences or any Business related field.

JOB SKILLS AND REQUIREMENTS

• Interpersonal skills
• Communication skills
• Listening skills

PROFESSIONAL QUALIFICATIONS

• Preferred-ACII/ Diploma in Insurance, Customer experience

EXPERIENCE

• At least 1 year of relevant work experience in a Customer Experience role.

KEY PRIMARY RESPONSIBILITIES

• Sourcing and procuring of business in line with the set targets/budgets;
• Addressing client/customer enquiries and feedback within the timelines stipulated in service charter and/or SLAs signed with respective clients;
• Reviewing performance of risks through loss ratio reports for both new and existing business;
• Supporting in premium collection;
• Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
• Initiating and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Should be well versed and knowledgeable with Bancassurance Partners ; Saccos’s and MFI’s
• Should be well grounded in Life Insurance Products i.e. Group & Credit Life; Pensions and Annuity lines of business
• Should have excellent interpersonal skills and the proven ability to work with Bancassurance partners; Sacco’s and MFI’s with the aim of establishing and sustaining long term mutually beneficial business relationships

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in a relevant field

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills
• Interpersonal Skills
• Interpersonal and  Communication skills

PROFESSIONAL QUALIFICATIONS

• Progress in ACII/AIIK

EXPERIENCE

• At least 2 years of relevant experience

KEY PRIMARY RESPONSIBILITIES

• Pricing of medical insurance contracts/schemes and tenders to ensure competitiveness and business profitability
• Work with the internal business development team in Product development, review existing products' performance and features, and advise management on appropriate changes to adopt.
• Perform claims experience analyses to monitor client performance. Prepare clients’ claims experience reports detailing the performance status of the contracts/schemes.
• Supporting data analytics and business intelligence analytics in the medical class of business. Conduct cleaning and management of data used in various projects.
• Carry out actual Reserving for claims, premiums and expenses, and other financial projections.
• Carry out reinsurance utilization analyses and provide guidance on the adequacy of reinsurance arrangements
• Developing and maintaining effective actuarial reports of business historical performance with suggested management actions and recommendations.
• Assist the department in identifying, and quantifying risk where appropriate and formulating appropriate risk mitigation measures.
• Conducting research work within the Line of Business, aligning with local and international industry developments.
• Assist in client communication management, including drafting reports, and presentations, actively participating with team members in client meetings
• Participate in cross-departmental team activities to support organizational needs as may be required;
• Supporting the IFRS 17 implementation.

ACADEMIC QUALIFICATIONS

• Bachelor's Degree in Actuarial Science or any other related field. 

JOB SKILLS AND REQUIREMENTS

• Proficiency in analytical software /tools (e.g., R, Python, SAS, Advanced Excel, and SQL)
• Excellent analytical, problem-solving, and critical thinking skills. 
• Strong communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner. 
• Ability to work independently and collaboratively within a team environment. 
• Strong organizational and time management skills, with the ability to manage multiple tasks and meet tight deadlines. 

PROFESSIONAL QUALIFICATIONS

• Good progress with professional examinations - a minimum of 3 professional exams

EXPERIENCE

• At least 2 years of relevant actuarial experience, preferably in the insurance industry. 

KEY PRIMARY RESPONSIBILITIES

• Preparing Policy documents, certificates, endorsements, and other official company documents in line with the company’s underwriting manual
• Authorize debit notes, certificates, and endorsements as per the authorization framework
• Addressing inquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Addressing reconciliation issues in liaison with the finance department and the client/intermediary
• Responding to internal and external audit queries and implementation of recommendations;
• Complying with statutory, regulatory, and internal control processes at the business units;
• Responsible for timely renewal invitations, processing of payments, and renewal confirmation as per company guidelines
• Maintaining accurate records in the EDMS and confidential maintenance of medical examination reports and up to date records on follow up of medical requisitions, premiums, PIN numbers, and renewal confirmations as per the set timelines
• Participating in company CSR and brand-building activities in liaison with other departments.
• Identify and prepare commission/commission statements on a weekly basis

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance/Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Interpersonal and Communication skills
• Time management skills
• Good negotiation skills

PROFESSIONAL QUALIFICATIONS

• Progress in IIK Diploma or CII diploma

EXPERIENCE

• At least 2 years of relevant experience

KEY PRIMARY RESPONSIBILITIES

• Reviewing various business processes and documents to check for controls adequacy and compliance with the company policies, procedures, and regulatory requirements:
  • Conducting interviews during audits
  • Perform audit procedures to verify the implementation and effectiveness of controls
  • Preparing working papers for the various audits;
  • Summarizing audit issues;
• Identifying all risks including people, technology, and process risks, and evaluate the efficiency and effectiveness of controls;
• Preparing and presenting audit results of audit via written reports and oral presentations to management;
• The performance of ad hoc assignments as required (e.g. investigations, advisory engagements).

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Commerce/Accounting /Finance or related discipline

JOB SKILLS AND REQUIREMENTS

• Knowledge and experience in the use of Audit Analytics tools and Microsoft Excel
• Report writing skills
• Excellent written/verbal communication, presentation, and interpersonal skills
• Team player with excellent interpersonal skills
• Ability to work under pressure and with minimal supervision
• Ability to multi-task

PROFESSIONAL QUALIFICATIONS

• Holder of CPA (K) or ACCA
• Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA) will be an added advantage

EXPERIENCE

• At least 2 years’ experience in the financial sector or with a reputable audit firm or in the internal audit function.
• A good understanding of the insurance industry will be an added advantage.