Apollo Agriculture Careers

KEY PRIMARY RESPONSIBILITIES

• Actuarial Valuation: Validating data and performing actuarial valuation, including setting up valuation models and estimating actuarial liabilities (UPR, OCR, IBNR, IBNER, DAC, UARR, ULAE, etc.) to ensure that the company's financial statements are accurate and comply with regulatory requirements.
• Insurance Contract Pricing: Reviewing pricing of insurance contracts/products and developing pricing calculators to ensure that they are priced competitively and meet business objectives.
• Product Performance Review: Assessing sales volumes, claims experience, expenses, and distribution setup to identify areas for improvement and ensure that products are meeting business objectives.
• Product Development: Conducting research, developing pricing models, conducting profit testing, and other actuarial modeling/testing to ensure that products are priced appropriately and are profitable.
• Risk-Based Capital Modeling: Computing risk-based capital on a monthly basis and advising management accordingly to ensure that the company has adequate capital to support its operations.
• External Actuary Liaison: Liaising with external actuaries and providing them with the necessary information, documents, and records to execute their work in a timely manner. Working with external actuaries to provide value-adding reports to the business.
• Management Reporting: Supporting the preparation of monthly management reports.
• Annual Financial Statements and Board Papers: Supporting the preparation of annual financial statements, board papers, annual budgets, and other strategic plans.
• Any other duties as assigned by supervisor.

ACADEMIC QUALIFICATIONS

• Bachelor's Degree in either Actuarial Science, or Data Science, or Statistics, or Computer Science, or any other related field.

JOB SKILLS AND REQUIREMENTS

• Proficiency in Word, Advanced Excel, PowerPoint.
• Good programming skills: Oracle BI/Python/R/C++/Power BI.
• Good knowledge of regional financial and insurance regulatory requirements.
• Strong communication and writing skills, and proficiency in English.
• Displays high motivation, flexibility, adaptability, initiative, and self-drive, and is a fast learner.
• Ability to work independently and collaboratively within a team environment. 
• Strong organizational and time management skills, with the ability to manage multiple tasks and meet tight deadlines. 

PROFESSIONAL QUALIFICATIONS

• Progress in Professional Examinations, with at least 4 papers completed.

EXPERIENCE

• At least 2 years of relevant actuarial experience, preferably in the insurance industry. 

About the Role: 

We’re seeking an Agriculture Product Associate to join our Agriculture Product team and take on the exciting challenge of helping to design products that our customers love. As an Agriculture Product Associate, you will work with data and apply your background in Agriculture to recommend products that are both commercially viable and deliver a significant return on investment for our customers. 

You will take on an advisory and project management role, working closely with members of the Product, Commercial and Tech teams to oversee the design and implementation of scalable and innovative products. 

If you’re excited to apply your scientific knowledge in an organization that’s changing farmers’ lives and making a significant impact, while collaborating closely with dynamic teams, then this is the role for you. 

Reporting Lines: This role reports to the Senior Product Associate, Agriculture

Responsibilities:

• Product & project development: Utilize agile project management methods to determine the best inputs (seeds, fertilizers, chemicals), emphasizing collaboration with relevant teams, adaptability, and customer feedback, to maximize farmer return on investment.  This means for example taking full responsibility for agricultural products in the Apollo store, from advisory content, recommendations, regional mapping and pricing.
• Training design and implementation: Develop comprehensive curriculums and upskilling programs for customers, managing the entire process from ideation to execution. Implement scalable training strategies and oversee their effectiveness through evaluation and feedback mechanisms
• User research coordination, monitoring, evaluation and reporting: Incorporate Agile project management methods to effectively coordinate, monitor, evaluate, and report on user research, streamline processes, data collection, and analysis for informed decision-making.
• Agronomy mandate - Project management focus: Utilize project management strategies to bridge the gap between current farming practices and good agronomic practice methods, evaluating associated costs and benefits at each step, to improve farmer return on investment and Apollo profit margins.
• Training and Advisory -  Project management focus: Oversee the design and implementation of scalable, innovative training and advisory programs, ensuring alignment with Apollo's objectives and effective delivery. Maximize the use of all the existing infrastructure of field agents, agro-dealers,  and call centres including incentives to ensure the successful delivery of effective training to our farmers

Requirements:

• Able to apply world-class knowledge of agronomy/soil science to a range of agricultural challenges faced by smallholder farmers in Kenya.
• Comfortable generating, analyzing and synthesizing a range of data, from customer insights to large data sets.
• Excited by the challenge of working in a fast-paced scale-up environment, in some cases taking decisions with limited information or compromising to ensure commercial and operational priorities are adequately balanced.
• Not ideological about the ‘right’ model of agriculture our customers should pursue, instead recognizing there’s a range of social and environmental impact that a mission-driven business like Apollo is positioned to achieve
• Committed to learning, whether that’s working in a new environment or using new tools (e.g., SQL).
• Brilliant communicating in English (and ideally Swahili and/or another language spoken in Kenya).
• Comfortable working in and leading intercultural teams.
• A few years into your career, perhaps having worked for a research institution, corporate, or ag tech.

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
• Make magic happen to solve hard problems and always come up with solutions when challenges arise. 
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
• Offer a dynamic environment that fosters talent, collaboration and growth. 
• Take pride in our work and share the responsibility to see it through from conception to deployment. 
• Back up our talk with a competitive compensation and benefits package and challenging projects. 
• Value autonomy, honesty, transparency, and respect. 
• Are excited to hear from you!

• Apollo Agriculture is seeking self-motivated Area L&D Coordinators to work closely with the Fulfillment Manager in ensuring our customers have access to their preferred inputs at the right time. As an Area L&D Coordinator, you will be responsible for agrodealer recruitment, stock audits, referral activations as well as management of any arising issues as escalated by the agrodealers.

Contract Duration: Short Term
Reporting Lines: This role reports directly to the Fulfillment Operations Manager with a dotted line reporting line to the Risk and Loss control Manager on Stock related functions
Responsibilities:

• Distribution Partners recruitment, Onboarding and Continuous Training.
• On -ground Logistics support for Apollo Field activities.
• Distribution channel relationship management to include stocking & technical support for Apollo Partners
• On-ground escalations resolution for Apollo Teams
• Apollo & other Partners connector.
• On the ground Insights on channel development and overall processes improvements.
• Improving Brand visibility via the channel .
• Other channels are explorations and testing.

Requirements:

• 1-2 years’ experience in Distribution /channel management
• Experience in a fast paced start-up environment-an added advantage.
• A related University Degree qualification from an accredited institution.
• Heart and Grit!
• You can establish priorities and multi-task
• You are analytical, computer literate, proactive and team player
• Should be a self starter; someone who takes initiative.
• Should be proficient in Microsoft Word and Excel and Email
• Strong work ethic – will be responsible for Specific areas
• Integrity –You will bear personal responsibility for the area.
• Working knowledge of an inventory management software (e.g. ERP)
• Ability to accurately track inventory and create reports
• An analytical mind with strong math skills
• Excellent organizational and planning skills
• Outstanding communication and interpersonal abilities
• Should have at least 3 able and willing Guarantors

About the Role: 

• Apollo is seeking an experienced and analytically driven professional to lead the acquisition credit and fraud risk strategy for financing agricultural inputs and advice for our end consumers (farmers). The Associate Manager is accountable for improving the profitability and scale of our products while managing credit and fraud risk by optimizing the credit product terms and acquisition policy. 

Management: Reports to the Credit Acquisitions & Fraud Lead

Responsibilities:

• Application Fraud Risk-mitigation Strategy Design and Optimization: Own and maintain data-driven strategies to mitigate fraud risk at the application stage, while balancing customer experience and business value.
• Acquisition Credit Policy Development and Optimization: Own and maintain the credit approval process to maximize profitability while being within risk appetite
• Credit Product Strategy and Optimization: Own the optimization of credit product terms (e.g. APR, Deposit, Tenure, Exposure), structure and user experience to maximize profit and product usage. 
• Monitoring and Control: Develop and maintain a monitoring framework for through-the-door distributions and acquisition performance by developing and tracking relevant metrics within proposed control limits. Ensure intent meets execution by developing and maintaining an implementation monitoring and control framework.
• User Research: Identify and execute user research through in-person visits and surveys for target consumers (farmers) to inform the product and acquisition policy design
• Cross Functional Collaboration: Work with our collections, customer management, product, logistics & distribution, sales, and customer support teams to ensure that all systems support smooth product implementation and launch
•  Learning agenda and experiments: Drive the credit risk learning agenda by ensuring relevant design of experiments and control of experimentation risk and budget.

You Are:

• A professional with advanced knowledge of credit and risk management with 3 to 6 years of relevant experience. This includes:  (i) Experience in managing a consumer lending portfolio and credit risk or fraud risk, preferably for underserved consumers in developing economies (ii) Experience in developing or optimizing credit products (credit cards, line of credit, personal loans etc.) for retail consumers 
• A data-driven problem solver with proficiency in SQL, Python, MS Office, and experience in using segmentation tools and decision trees to build strategies
• An exceptional communicator with the ability to effectively and efficiently communicate complex information and analytical strategy 
• An exceptional leader that can influence without authority 
• A holder of a bachelor or Master's degree in courses requiring and developing analytical problem solving and mathematical ability (e.g. engineering, statistics, mathematics, economics etc.) 

About the Role:

Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Customer Experience Agents. As a Customer Experience (CX) Telesales Agent at Apollo Agriculture, your pivotal role is to deliver exceptional customer experiences to our diverse clientele including farmers, agents, and agro-dealers. Through inbound and outbound calls, you will provide product and service information, address inquiries, troubleshoot issues, and promote Apollo's offerings. Your strong attention to detail, excellent communication skills, and unwavering dedication to customer satisfaction will significantly contribute to the growth and success of the company. 

Responsibilities:

• Promptly respond to incoming inquiries, ensuring accurate information delivery.
• Record all customer interactions meticulously and in accordance with company procedures. 
• Skillfully troubleshoot and resolve first-level customer issues related to the Apollo digital application. 
• Precisely capture and maintain detailed information about farmers, agents, and agrodealers in the designated system. 
• During call support, employ upselling and cross-selling techniques to promote various products and services to customers. 
• Skillfully interpret and communicate complex farmer information, including loan packages and balances. 
• Diligently handle phone and SMS requests from farmers, agents, and agrodealers.  Manage and resolve complaints, providing comprehensive feedback upon issue resolution. 
• Offer clear and accurate explanations of procedures while addressing inquiries in alignment with company policies. 
• Utilize provided tools to conduct surveys and collect valuable customer feedback.  Identify and escalate service delivery issues to higher levels of support when necessary.
• Uphold high-quality service standards while actively identifying opportunities for improvement. 
• Maintain a high level of customer service and respect for farmers while performing your duties. 
• Ensure proper safeguarding of company assets designated for your use. 

Requirements:

• Be a holder of an Undergraduate degree or a diploma certificate 
• +2yrs experience in customer service, customer support, or related roles  Proficiency in English, Kiswahili, and a vernacular language. 
• Self-motivated and capable of remote work with minimal supervision. Basic computer skills and familiarity with Windows or Ubuntu OS. Background in data entry. 
• Excellent verbal and written communication skills 
• Access to a stable internet 

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
• Make magic happen to solve hard problems and always come with solutions when challenges arise. 
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
• Offer a dynamic environment that fosters talent, collaboration and growth. 
• Take pride in our work and share the responsibility to see it through from conception to deployment. 
• Back up our talk with a competitive compensation and benefits package and challenging projects. 
• Value autonomy, honesty, transparency, and respect. 
• Are excited to hear from you!

 About the Role:

• Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Telesales Agents. As a Telesales Agent at Apollo Agriculture, your role encompasses a range of outbound calling activities aimed at engaging with farmers and driving business growth. You will play a pivotal role in capturing farmer profiles, upselling and cross-selling products and services, verifying loan packages, and contributing to excellent customer experiences.

Location: Nairobi, Kenya

Reporting Lines: This role reports to the Telesales Associate

Contract Duration: Short-term

Responsibilities:

• Make outbound calls to interested farmers to accurately capture their profile in the system; including upselling and cross-selling the Company’s products and services on the FMF, Deposit and approval verification calls, and converting farmers by way of making the requisite payment as defined in the assigned role.
• Verify farmers’ loan packages prior to disbursement and ensure they are as per the farmer's requirements
• Responsibly manage and resolve inquiries from farmers and customers via telephone and SMS.
• Address and resolve complaints from farmers, customers, and partners.
• Provide detailed product and service information, adhering to Company policies and procedures.
• Ensure high-quality results by adhering to the standards and guidelines on communication, data, and call quality as well as identify customer service and sales process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up.
• Identify and escalate priority issues, ensuring effective follow-up on customer concerns.
• Document all customer interactions accurately, adhering to established procedures. Uphold communication, data, and call quality standards, identifying process gaps and recommending improvements
• Collaborate with other departments to handle assigned calls and tasks. Troubleshoot Mobile App-related issues, offering initial resolutions to customers. Demonstrate respect and exceptional customer care while fulfilling duties. Safeguard both personal and shared company assets.

Requirements:

• Hold an Undergraduate degree or a diploma certificate.
• Proficiency in English, Kiswahili, and a vernacular language.
• Self-motivated and capable of remote work with minimal supervision
• Basic computer skills and familiarity with Windows or Ubuntu OS
• Experienced in data entry work
• Access to a stable internet connection.

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package and challenging projects.
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!

About the Role:

• Apollo Agriculture is seeking a detail-oriented, organized and eager procurement professional to join our Procurement team. As a Procurement Assistant, you will collaborate closely with the Head of Procurement to oversee all aspects of procurement processes and engage with stakeholders, guaranteeing the prompt delivery of goods and services. This is an exciting role for procurement professionals seeking to grow their career within a dynamic and vibrant organization that's passionately dedicated to the essential mission of making commercial farming accessible to all!

Reporting Lines: This role reports to the Head of Procurement

Location: Nairobi, Kenya

Contract Duration: Short-Term

Responsibilities:

• Ensure compliance with Apollo's rules, regulations, policies, and strategies in procurement activities
• Collaborate with department personnel and managers to plan procurement activities
• Review and evaluate bids and proposals, preparing analyses for contract awards and committee review
• Verify the completeness and accuracy of technical specifications in purchase requests (PRF)
• Prepare specifications, Terms of Reference, and Statement of Works for RFPs and RFQs, ensuring department approval
• Issue RFQs, RFPs, and other tender documents, aligning with Apollo-approved templates
• Monitor the procurement cycle, liaising with vendors and resolving post-order issues
• Maintain a procurement monitoring tracker, provide purchase order feedback to departments, and ensure document availability for audits
• Conduct market research to ensure competitive and quality services
• Manage supplier database, oversee inventory, and coordinate distribution of branded materials, including international expansion support

Requirements:

• Diploma or Bachelor's Degree in Procurement
• 1 to 2 years of experience
• Comfort with common analytical tools e.g. Excel
• Negotiation skills
• Knowledge of vendor relationship management
• High degree of integrity
• Familiarity with procurement tools and protocols

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package and challenging projects.
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!

About The Role

• Apollo Agriculture is seeking highly motivated and detail-oriented individuals to join our team of Data Verification Quality Assurance Agents. As a DV QA, you will be tasked with performing various tasks including performing call back verifications, ensuring the quality of data captured by the Data Verification team, conducting administrative reviews, and carrying out fraud checks conducted by Apollo Agents. Additionally, the role involves supervising the verification and pre-disbursement stages of the credit approval process for customers.

Location: Hybrid (Nairobi, Kenya)

Contract Duration: Short-Term

Reporting Lines: This role reports to the Fraud Operations Senior Associate

Responsibilities:

• Perform quality checks on verifications, farmer documentation completed tasks and Fraud checks done by the call center agents
• Perform a gating function for quality of verifications, submitted information, documents. He/she will check KYC compliance, completeness of farmer information provided and proper execution of forms
• Provide MIS on quality of verifications through analysis, reports and updates for decision making by business
• Manage escalated issues, queries and complaints as well as deliver high quality service
• Any other duties as may be assigned by the line supervisor.

Requirements:

• Be a holder of Undergraduate degree or a diploma certificate
• Have a vast knowledge of Data entry and transcription
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine
• Fluent in written and spoken English & Kiswahili.
• Self driven and able to work remotely under pressure with minimal supervision
• Have full computer skills and a great familiarity with Windows or Ubuntu OS
• Have Knowledge on excel skills
• Access to stable internet
• High integrity and good customer service

About the Role:

• Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agent, you will be a critical part of ensuring a successful customer journey. Your key responsibilities will include transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs). You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters. Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.

Location: Hybrid (Nairobi, Kenya)

Reporting Lines: This role reports to the Data Verification Associate

Contract Duration: Short-term

Responsibilities:

• Transcribing the correct data as submitted by Field Agents
• Keeping abreast of Data verification updates and attending meetings, refresher training as required
• Keeping Verification skills sharp by consistently hitting the approval KPIs
• Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations
• Verify with high accuracy (100%), data received from the Field Agents
• Communicating with the supervisor when there are issues and giving frequent feedback on the verification process
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor
• Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures
• Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes
• Performing any other duties that might be assigned to you by the Supervisor

Requirements:

• Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
• Have vast computer skills and a great familiarity with Windows or Ubuntu OS
• Access to stable internet
• No previous criminal records ( Police Clearance Certificate)
• High integrity and good customer service
• Speed, accuracy, data quality and attention to detail
• Ability to adapt to changing data verification needs and priorities
• Strong communication skills, both written and verbal (Fluent in English and Swahili)
• Team player and good collaboration skills
• The ability to work independently with minimal supervision
• The candidate should not be engaged with another organization during the contract period as the role is a full time position