Bboxx Capital Kenya Ltd Careers

Role Brief:

• As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

Key Responsibilities:

• Maintaining the health of the business financial systems – SAP ByD software;
• First line of support for tickets raised by SAP ByD users;
• Assist & Project Manage SAP ByD implementations;
• Designing, testing and implementing new solutions and process and system enhancements;
• Identification of system issues and generation of reports based on findings through to resolution;
• Regular meetings with NGU’s to gathering new changes requests;
• Creating and maintaining technical documentation of business processes;
• Customization - workflows, scripting, custom records;
• Support on API Platform Integration;
• Systems health checks;
• Financial and Supply Chain Reporting design;
• Project and stakeholder management, at times across multiple geographies and time zones; and
• Maintain, troubleshoot and resolve day-to-day issues with financial related applications – Data Quality
• The successful applicant will need to balance delivery of highly complex strategic projects alongside tactical sprints across the business.

Candidate requirements:

• Highly Desirable SAP ByD experience ( System Admin, Finance and Supply Chain modules);
• Strong communication skills and a business standard of English;
• Experience in SQL query language is desirable;
• Able to interact and collaborate with finance and non-finance stakeholders;
• Capability to quickly assimilate business requirements, articulate current and future state, and lead users and stakeholders on solution design;
• Experience in mobile money or high transaction business environments (advantage);
• ACA/ACCA/CIMA (or equivalent) qualification not essential but finance background a must.

The Role

• An exciting permanent opportunity has arisen for a Financial Systems Manager to join a high-growth next generation utility (“NGU”) business. The business currently operates in 16 countries and is transforming access to clean energy solutions supported by the development of pioneering software management systems.
• The business has secured private-equity and strategic partner investment, which is facilitating accelerated growth in multiple markets. As such, there is a requirement to evaluation the existing financial systems and implement operational and functionality improvements, expected to be primarily delivered through a systems migration programme. SAP ByD is already implemented in several markets and 2023 full roll-out as expected for the remaining entities (9 Legal Entities).
• This is an excellent opportunity to join a close-knit team and deliver immediate value as well as enduring process and system improvements.

The role will involve:

• Maintaining the health of the business financial systems – SAP ByD software;
• Lead project Implementation of SAP ByD for new markets – Finance, Supply Chain and Integration with other operational systems
• Second line of support for tickets raised by SAP ByD users;
• Designing, testing and implementing new solutions and process and system enhancements;
• Identification of system issues and generation of reports based on findings through to resolution;
• Regular meetings with NGU’s and stakeholders to gathering new changes requests;
• Creating and maintaining technical documentation of business processes;
• Customization - workflows, scripting, custom records;
• Support on API Platform Integration;
• Systems health checks, including reconciliations with other systems;
• Financial and Supply Chain Reporting ownership and design;
• Team Lead of Finance and Supply Chain systems;
• Project and stakeholder management, at times across multiple geographies and time zones; and
• Maintain, troubleshoot and resolve day-to-day issues with financial related applications – Data Quality
• The successful applicant will need to balance delivery of highly complex strategic projects alongside tactical sprints across the business.

Required experience and skills:

• Highly Desirable SAP ByD experience (Migration tool, System Admin, Finance and Supply Chain modules);
• Strong communication skills and a business standard of English;
• Experience in SQL query language is required (basic level);
• Able to interact and collaborate with finance and non-finance stakeholders;

Role Brief:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area  Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

Role Brief:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area  Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

Purpose:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

Responsibilities:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Description of tasks
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

Specification, Skills, and Qualifications Desired:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

Purpose:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

Responsibilities:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Description of tasks
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

Specification, Skills, and Qualifications Desired:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

What you can expect to be doing:

•  Contact BBOXX customers by phone, and encourage adherence to payment plan
•  Handle incoming calls and provide solutions/advice to customers
•  Monitor and respond to incoming SMS
•  Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
•  Maintain and update customer data in Enterprise Resource Planning (ERP)
•  Identify and escalate priority issues
•  Complete call log
•  Follow BBOXX sales and after sales processes
•  Accurate data entry and navigation of ERP
•  Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
•  Receive incoming calls from customers with technical issues
•  Respond by phone to requests for help or information made through our SMS system
•  Escalate customer issues that are not easily solved by telephone
•  Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

•  Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
•  Excellent verbal communication skills
•  Ability to understand and adapt to customer needs
•  Excellent data entry skills and attention to detail
•  Organization and time management
•  Customer Service orientation
•  Resilience when faced with stress; Positive attitude and energy
•  Persuasiveness and problem-solving skills

Role Brief:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area  Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.