Church World Service Careers

Primary Purpose

RSC Africa Deputy Director Administration and Operations will have overall responsibility of CWS RSC operations and administration function including Finance, Procurement, Information Technology, General services, Travel & Logistics units. RSC Africa Deputy Director Administration and Operations will ensure that operations and administration function provide high-quality, responsive, timely and cost-effective services to support implementation of USRAP activities within the framework of local laws, donor requirements, CWS RSC policies and standard operating procedures. Reporting to RSC Africa Director, RSC Africa Deputy Director Administration and Operations will be part of the RSC Africa Senior Management team. RSC Africa Deputy Director Administration and Operations will build and maintain strong relationships with all stakeholders and ensure a productive and conducive work environment between the Program and operations/administration teams.

Key Relationships:

Internal to CWS:

• RSC Africa Director,
• Deputy Director Program Development & Quality,
• Deputy Director RSC Program Implementation,
• RSC Africa Senior Management Team,
• Associate Directors,
• Direct Reports

External:

• Service providers, PRM and other agencies.

Working Environment

• Office environment. Periodic travel to the field as may be required.

Responsibilities

Oversight of the Operations and Administration Function (40%)

• Oversee implementation of operations and administration activities in an efficient and cost-effective manner, providing high quality services and information to programs team, staff, donors and other stakeholders.
• Provides oversight of the Finance function ensuring financial health of the organization, timely annual budgeting, accurate reporting working closely with the Finance lead and CWS Chief Financial Officer.
• Oversee the provision of financial management, planning, monitoring and reporting of every day financial activities of USRAP program and subsequently provide advice and guidance to senior management on future financial plans.
• Provide oversight of all procurement related issues, while ensuring compliance and adherence to organizational policies, donor rules and regulations, contractual terms and other applicable rules and regulations.
• Ensure there is an annual Procurement Plan formally documented and updated in coordination with the procurement and programs teams,
• Oversee provision of high-quality administrative support/services related to Property, Office Management, Travel & Logistics to various stakeholders/departments.
• Oversee technical and administrative services related to Information Technology (ICT) to various clients/departments.
• Lead in the development of short term, long-term plans and budgets based on organization’s broad goals and objectives.
• Work closely with RSC Director, functional leads under the Operations and Administration docket and other stakeholders to ensure that all resources/suppliers necessary to support continued implementation of USRAP activities are acquired/sourced.
• Oversee proper utilization of resources and management of risks to minimize misuse or loss Ensures that all organizational contractual obligations are fulfilled, safeguard CWS RSC reputation and ensure that RSC receives value for money.
• Ensures that existing policies support accountability, transparency, and efficiency of CWS and comply with all donor requirements and CWS policies.
• Ensure that all necessary agreements, permits and licenses necessary for CWS RSC operations are in place.

Leadership & Management (30%)

• Responsible for oversight of operations and administration function to include Finance, Procurement, Information Technology, General services, Travel & Logistics units.
• Provide direct leadership and management to the operations and administration teams to include team organization, staffing, training and development, performance management, employee engagement, conflict resolution, coaching and mentorship as well as day to day supervision of direct reports.
• Demonstrate active performance management by approving detailed work plans for direct reports, providing feedback on performance, and keeping senior management informed on progress towards departmental annual goals and individual staff performance.
• Oversee the development and implementation of annual plans for the operations and administration operations and administration function and prioritize activities relating to staffing, team organization, training and development.
• Responsible for providing strategic high-level leadership, vision, alignment and structuring of operations and administration function to make it responsive to program and overall organizational strategic needs.
• Supervise and monitor implementation of RSC operations and administration function in line with CWS RSC policies, standard operating procedures and donor requirements.
• Develop and execute responsive and appropriate management and operational systems in line with local laws, CWS RSC policies and standard operating procedures and donor requirements.
• As part of the Senior Leadership Team, participate in the development and execution of CWS RSC strategic plan and support RSC operational plans and budget development, execution and monitoring.
• Identify both short term and long-term resource needs and translate these into objectives and priorities.

Risk Management and Compliance (15%)

• Oversee the development and implementation of systems, policies and standard operating procedures to ensure accountability, transparency and efficiency of RSC Africa, and to ensure compliance with the Cooperative Agreement, relevant OMB Circulars, PRM and CWS policies.
• Lead and champion implementation of CWS policies, standard operating procedures and best practices as well as organizational culture to support staff and at the same time make contributions to administration division strategies for ensuring staff fully understand and abide by CWS policies.
• Oversee development of internal compliance, monitoring and reporting tools for operations and administration function.
• In collaboration with Internal Audit and leadership, identify and assess areas of significant compliance risk within CWS RSC Africa operations and administration and work with leadership to design and implement corrective action plans.
• Follow-up and resolve any audit findings
• Ensure all activities and operations are performed in accordance with the laid down standard operations procedures, government regulations and any federal laws and regulations governing business operations.
• Ensure compliance with CWS and DOS/PRM policies, including A-133 audit requirements as well as US, Kenyan and other Country laws as required. 

Representation (10%)

• Maintain effective relationships with all stakeholders, including programs team, staff, donors, suppliers among others, ensuring that relevant communication is professional, timely and accurate.
• Collaborate with programs teams and other departments to understand their strategic needs and priorities and ensure they receive timely support and assistance. 

Additional Responsibilities (5%)

• Other duties that may be assigned to enhance the quality and efficiency of support services to attain set objectives and maintain high professional standards of RSC Africa.
• Execute special projects and other duties as assigned by CWS/RSC Africa Leadership.

Qualifications

Experience:

• A minimum of twelve (12) years’ work experience in finance, audit, operations, procurement or a related field.
• A minimum of five years’ experience in a senior management position, providing administrative oversight.
• A minimum of eight (8) years of supervisory experience, including two (2) years supervising managers with direct reports, required.
• Experience working with and supervising staff in a cross-cultural context required.
• Experience in the administration of donor-funded programs is strongly desired.
• Experience working in Africa preferred.

Skills:

• Strong verbal and written communications skills required.
• Strong organizational and management skills, with particular attention to detail
• Computer literacy, with a strong emphasis on Microsoft Excel and Outlook.
• Excellent interpersonal skills and analytical skills.

Education & Certifications:

• Bachelor’s degree in finance, Accounting, Business Administration or related field required.
• Master’s degree in business administration, finance, accounting or related field is preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems. 
• Deal effectively and courteously with large number of associates, outside agencies, refugees and members of the general public.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Manage large and diverse workload under pressure with competing priorities.
• Work independently and contribute to overall operations of RSC Africa
• Analyze and solve complex problems and make sound decisions.
• Maintain a high-performance standard with attention to detail.
• Maintain the integrity of official records.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Purpose

• The Deputy Regional Representative, Operations will oversee and monitor the transition of CWS Africa centralized operations functions currently held by the CWS Nairobi RSC Administration units to existing (South Africa, Tanzania), emerging (Uganda, Rwanda), and newly opening CWS Country Offices (Kenya, West Africa, DRC plus additional expansion as confirmed) in Africa. The position will be responsible for the administrative integration of CWS RSC and RDP portfolios.
• This position will also represent both the Regional Representative and Country Representatives, if needed in case of leave of absence.
• The position will provide oversight for the Regional IT, Finance, Administration and Security Units.

Responsibilities
General Oversight:

• Responsible, in conjunction with Country Program leads, for oversight for all support services for CWS Country Office Operations, to include finance, administration, logistics, HR, procurement, property, IT and Security
• To link with HQ in New York and help calibrate, develop capacity in balance between HQ, the Regional Office in Kenya, and multiple CWS Country Offices in Africa
• Engage with the internal auditor for CWS Africa, as it relates, to ensuring all administrative functions across Africa are operating effectively, and with compliance.
• Support the regional administration leaders to set, implement and monitor work plans across the administrative functions.

Administrative Function

• Challenge the existing administrative implementation frameworks to ensure they support the effective integration of all CWS administrative functions across all Country Offices.
• Develop, assist with implementation and monitor work plans to build the capacity of the administrative function at Country Office, to enable these departments to function with increasing independence from the CWS Regional office.
• Support and supervise the establishment of common management practices across the Country offices. This will include:
• Developing Minimum Operating Standards (MOS), in collaboration with CWS HQ, across procurement, IT, property, finance and HR, across all Country Offices.
• Ensuring the MOS, as developed, are consistent with CWS HQ MOS, as they are developed.
• Establishing benchmarks and dashboards to effectively manage adherence to the minimum operating standards.
• Develop a reporting system to provide visibility for the management team for each standard.
• Responsible for reporting on the transfer of current centralized authority and capacity within the administrative function from regional HQ in Nairobi to the Country Offices. Reporting to be made to the Regional Representative for Africa and CWS HQ.

Compliance and Audit

• Is available to Country Offices and CWS programs (RSC Africa and others) to assist Country Offices to establish or improve compliance systems, policies, and structures within each operating environment.
• Identifies and assesses, in collaboration with the Internal Auditor and Program leadership, areas of significant compliance risk within the Country Office operations, and, with management, designing and implementing corrective action plans.

Team Development and Capacity building

• Establish in partnership with Country Representatives, and to support through dotted line, matrix management approaches, administrative units or teams in each Country Office
• Build a pipeline of managers and leaders familiar with CWS programming and administrative policies
• Oversee the development of the administrative functions across each Country Office and the regionally to serve as integrated administration for both RSC and RDP programs.

Experience
Qualifications

• Twelve (12) years experience, in an extensive administrative role, preferably in an INGO
• Eight (8) years experience in a management role
• Four (4) years experience in a senior management role, supervising managers with direct reports
• Experience working with US Government funds, with responsibility for reporting in line with US Government funding rules and regulations
• Experience working directly with US Government agency representatives and stakeholders.

Skills

• Excellent demonstrated project management skills
• Excellent demonstrated change management skills
• Excellent stakeholder management skills
• Excellent planning and organizational skills

Education & Certifications

• Bachelor’s Degree in Business Administration or a similar field is required (or 4 years of work experience in lieu of a bachelors degree)
• Master’s Degree is preferred

Abilities

• Work and make decisions independently and contribute to overall operations at management levels
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Be flexible with changing of daily duties as needed

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Purpose

• This is a high-level position within the Resettlement Support Center (RSC Africa) operated by CWS. RSC Africa covers refugee processing in 49 countries in sub-Saharan Africa. The Deputy Director of RSC Program Implementation is responsible for the management of the U.S. Refugee Admissions Program (USRAP) processing and cultural orientation at RSC Africa. With five direct reports, the position is responsible for ensuring that RSC procedures adhere to required guidelines, coordinating among the various units, maintaining effective relationships with partners, and providing leadership on all processing and cultural orientation issues. This position is a member of the RSC Africa Senior Management Team (SMT). The successful candidate must be approved, in writing, by the U.S. State Department’s Bureau of Population, Refugees, and Migration (PRM) prior to confirmation of hire. "Candidates who had applied earlier need not to reapply. "

Key Relationships
Internal to CWS :

• RSC Director, Deputy Director,
• RSC Program Development and Quality.
• RSC Africa Senior Management Team.
• Direct reports

External

• PRM,
• IOM,
• UNHCR,
• RefugePoint
• HIAS

Working Environment

• Mostly office-based in Nairobi, Kenya, with periodic travel to the field as required.

Responsibilities
Program Implementation and Compliance (40%)

• Ensures the RSC functions of the USRAP are effective, efficient and in compliance across the region.
• Ensures compliance wit h PRM, US Citizenship and Immigration Services (USCIS), Resettlement Processing Center (RPC) and CWS guidelines and procedures. Develops and maintains a detailed knowledge of USRAP overseas processing standards and policies, including the USRAP Integrity and Compliance Guide
• In coordination with the Deputy Director of Program Development and Quality, develops, imple ments, disseminates and monitors standard operating procedures (SOP s) for processing of refugees eligible for the USRAP in sub-Saharan Africa with the aim of enhancing the efficiency of the operation.
• Implements and monitors policy changes announced by PRM, USCIS, RPC and or RSC management and ensures compliance and accountability among RSC Program Operations staff.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.
• Determines operational priorities for RSC Africa in coordination with RSC Director, RSC Program Development and Quality, Country Office Leadership and PRM
• Responsible for overseeing USRAP processing by providing guidance, setting priorities, and ensuring cross-departmental and cross-regional communication for successful adherence and execution of the program.
• Coordinates programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets, monitors spending throughout the year against budget targets.
• Reviews, analyzes, and reports on information relevant to processing in the sub-Saharan Africa region and makes strategic program implementation decisions based on data inputs.
• Actively participates in overall management and development of RSC Africa as a member of Senior Leadership forum.

Leadership and Management (30%)

• Provides leadership, vision and strategy alignment.
• Provides end-to-end people and HR management to include recruitment, onboarding, training and development, day-to-day direct supervision and management, performance management, and development up to effective exit management.
• Aids in employee engagement, conflict management, employee relations
• Effectively leads programmatic change
• Ensures a safe, healthy, and professional work environment for all Programs staff.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
• Provides oversight and direction of two regional processing teams encompassing eight subregions across sub-Saharan Africa, including indirect oversight of four country offices, as well as technical experts for special caseloads and circuit ride planning.

Representation (25%)

• Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, ensuring that relevant communication is professional and accurate.
• Leads with and champions CWS policy, procedure, and organizational culture to Programs staff, and contributes to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.

Other Duties (5%)

• This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Experience
Qualifications

• Twelve (12) years of related experience required.
• Eight (8) years of supervisory experience, including two (2) years supervising managers with direct reports, required.
• Previous refugee processing experience required.
• Experience working with and supervising staff in a cross-cultural context.
• Experience working in Africa.
• Experience with the USRAP preferred.
• Experience with domestic U.S. resettlement preferred.

Skills

• Strong verbal and written communications skills required.
• Strong organizational and management skills, with particular attention to detail
• Ability to analyze reports with large amounts of data.
• Knowledge of refugee and/or immigration law preferred.
• Excellent computer skills, in particular Microsoft Office, required.

Education & Certifications

• Bachelor’s Degree or four (4) years of relevant paid work experience in lieu of a bachelor’s degree
• Master’s Degree preferred.

Abilities

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems.
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records.
• Analyse and solve complex problems and make sound decisions.
• Actively participate in the implementation of the USRAP.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee.

Primary Purpose

This is a high-level position within the Resettlement Support Center (RSC Africa) operated by CWS. RSC Africa covers refugee processing in 49 countries in sub-Saharan Africa. The Deputy Director of RSC Program Implementation is responsible for the management of the U.S. Refugee Admissions Program (USRAP) processing and cultural orientation at RSC Africa. With five direct reports, the position is responsible for ensuring that RSC procedures adhere to required guidelines, coordinating among the various units, maintaining effective relationships with partners, and providing leadership on all processing and cultural orientation issues. This position is a member of the RSC Africa Senior Management Team (SMT). The successful candidate must be approved, in writing, by the U.S. State Department’s Bureau of Population, Refugees, and Migration (PRM) prior to confirmation of hire. "Candidates who had applied earlier need not to reapply."

Key Relationships:

Internal to CWS:

• RSC Director, Deputy Director,
• RSC Program Development and Quality.
• RSC Africa Senior Management Team.
• Direct reports

External:

• PRM,
• IOM,
• UNHCR,
• RefugePoint
• HIAS

Working Environment:

• Mostly office-based in Nairobi, Kenya, with periodic travel to the field as required.

Responsibilities

Program Implementation and Compliance (40%)

• Ensures the RSC functions of the USRAP are effective, efficient and in compliance across the region.
• Ensures compliance with PRM, US Citizenship and Immigration Services (USCIS), Resettlement Processing Center (RPC) and CWS guidelines and procedures. Develops and maintains a detailed knowledge of USRAP overseas processing standards and policies, including the USRAP Integrity and Compliance Guide
• In coordination with the Deputy Director of Program Development and Quality, develops, implements, disseminates and monitors standard operating procedures (SOPs) for processing of refugees eligible for the USRAP in sub-Saharan Africa with the aim of enhancing the efficiency of the operation.
• Implements and monitors policy changes announced by PRM, USCIS, RPC and or RSC management and ensures compliance and accountability among RSC Program Operations staff.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.
• Determines operational priorities for RSC Africa in coordination with RSC Director, RSC Program Development and Quality, Country Office Leadership and PRM
• Responsible for overseeing USRAP processing by providing guidance, setting priorities, and ensuring cross-departmental and cross-regional communication for successful adherence and execution of the program.
• Coordinates programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets, monitors spending throughout the year against budget targets.
• Reviews, analyzes, and reports on information relevant to processing in the sub-Saharan Africa region and makes strategic program implementation decisions based on data inputs.
• Actively participates in overall management and development of RSC Africa as a member of Senior Leadership forum.

Leadership and Management (30%)

•  Provides leadership, vision and strategy alignment.
•  Provides end-to-end people and HR management to include recruitment, onboarding, training and development, day-to-day direct supervision and management, performance management, and development up to effective exit management.
• Aids in employee engagement, conflict management, employee relations
• Effectively leads programmatic change
• Ensures a safe, healthy, and professional work environment for all Programs staff.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
• Provides oversight and direction of two regional processing teams encompassing eight subregions across sub-Saharan Africa, including indirect oversight of four country offices, as well as technical experts for special caseloads and circuit ride planning.

Representation (25%)

• Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, ensuring that relevant communication is professional and accurate.
• Leads with and champions CWS policy, procedure, and organizational culture to Programs staff, and contributes to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.

Other Duties (5%)

• This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications

Experience:

• Twelve (12) years of related experience required.
• Eight (8) years of supervisory experience, including two (2) years supervising managers with direct reports, required.
• Previous refugee processing experience required.
• Experience working with and supervising staff in a cross-cultural context.
• Experience working in Africa.
• Experience with the USRAP preferred.
• Experience with domestic U.S. resettlement preferred.

Skills:

• Strong verbal and written communications skills required.
• Strong organizational and management skills, with particular attention to detail
• Ability to analyze reports with large amounts of data.
• Knowledge of refugee and/or immigration law preferred.
• Excellent computer skills, in particular Microsoft Office, required.

Education & Certifications:

• Bachelor’s Degree or four (4) years of relevant paid work experience in lieu of a bachelor’s degree
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems. 
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records. 
• Analyse and solve complex problems and make sound decisions. 
• Actively participate in the implementation of the USRAP.

Primary Purpose

This is a high-level position within the Resettlement Support Center (RSC Africa) operated by CWS. RSC Africa covers refugee processing in 49 countries in sub-Saharan Africa. The Deputy Director of RSC Program Implementation is responsible for the management of the U.S. Refugee Admissions Program (USRAP) processing and cultural orientation at RSC Africa. With five direct reports, the position is responsible for ensuring that RSC procedures adhere to required guidelines, coordinating among the various units, maintaining effective relationships with partners, and providing leadership on all processing and cultural orientation issues. This position is a member of the RSC Africa Senior Management Team (SMT). The successful candidate must be approved, in writing, by the U.S. State Department’s Bureau of Population, Refugees, and Migration (PRM) prior to confirmation of hire. "Candidates who had applied earlier need not to reapply."

Key Relationships:

Internal to CWS:

• RSC Director, Deputy Director,
• RSC Program Development and Quality.
• RSC Africa Senior Management Team.
• Direct reports

External:

• PRM,
• IOM,
• UNHCR,
• RefugePoint
• HIAS

Working Environment:

• Mostly office-based in Nairobi, Kenya, with periodic travel to the field as required.

Responsibilities

Program Implementation and Compliance (40%)

• Ensures the RSC functions of the USRAP are effective, efficient and in compliance across the region.
• Ensures compliance with PRM, US Citizenship and Immigration Services (USCIS), Resettlement Processing Center (RPC) and CWS guidelines and procedures. Develops and maintains a detailed knowledge of USRAP overseas processing standards and policies, including the USRAP Integrity and Compliance Guide
• In coordination with the Deputy Director of Program Development and Quality, develops, implements, disseminates and monitors standard operating procedures (SOPs) for processing of refugees eligible for the USRAP in sub-Saharan Africa with the aim of enhancing the efficiency of the operation.
• Implements and monitors policy changes announced by PRM, USCIS, RPC and or RSC management and ensures compliance and accountability among RSC Program Operations staff.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.
• Determines operational priorities for RSC Africa in coordination with RSC Director, RSC Program Development and Quality, Country Office Leadership and PRM
• Responsible for overseeing USRAP processing by providing guidance, setting priorities, and ensuring cross-departmental and cross-regional communication for successful adherence and execution of the program.
• Coordinates programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets, monitors spending throughout the year against budget targets.
• Reviews, analyzes, and reports on information relevant to processing in the sub-Saharan Africa region and makes strategic program implementation decisions based on data inputs.
• Actively participates in overall management and development of RSC Africa as a member of Senior Leadership forum.

Leadership and Management (30%)

•  Provides leadership, vision and strategy alignment.
•  Provides end-to-end people and HR management to include recruitment, onboarding, training and development, day-to-day direct supervision and management, performance management, and development up to effective exit management.
• Aids in employee engagement, conflict management, employee relations
• Effectively leads programmatic change
• Ensures a safe, healthy, and professional work environment for all Programs staff.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
• Provides oversight and direction of two regional processing teams encompassing eight subregions across sub-Saharan Africa, including indirect oversight of four country offices, as well as technical experts for special caseloads and circuit ride planning

Representation (25%)

• Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, ensuring that relevant communication is professional and accurate.
• Leads with and champions CWS policy, procedure, and organizational culture to Programs staff, and contributes to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.

Other Duties (5%)

• This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications

Experience:

• Twelve (12) years of related experience required.
• Eight (8) years of supervisory experience, including two (2) years supervising managers with direct reports, required.
• Previous refugee processing experience required.
• Experience working with and supervising staff in a cross-cultural context.
• Experience working in Africa.
• Experience with the USRAP preferred.
• Experience with domestic U.S. resettlement preferred.

Skills:

• Strong verbal and written communications skills required.
• Strong organizational and management skills, with particular attention to detail
• Ability to analyze reports with large amounts of data.
• Knowledge of refugee and/or immigration law preferred.
• Excellent computer skills, in particular Microsoft Office, required.

Education & Certifications:

• Bachelor’s Degree or four (4) years of relevant paid work experience in lieu of a bachelor’s degree
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems. 
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records. 
• Analyse and solve complex problems and make sound decisions. 
• Actively participate in the implementation of the USRAP.

Primary Purpose:

• The Senior Manager, Data Analytics & Visualization is responsible for ensuring that all departments at CWS Africa have a robust strategy for using data to increase the efficiency and effectiveness of their work across the organization.
• The position oversees the Data Integrity team at RSC Africa, which includes data analysts focused on boththe Resettlement Support Center’s work within the U.S. Refugee Admissions Program (USRAP) as well as administrative support functions. The Senior Manager oversees the production of regular statistical reports and is responsible for their data quality, coordinating with the Refugee Processing Center (RPC) to build and utilize filters in the START database and/or Tableau reports as appropriate. They are also responsible for helping the RSC to “tell the story” of resettlement processing in sub-Saharan Africa through data visualization that allows staff and stakeholders to understand the meaning behind the data.

Key relationships:

Internal to CWS

• RSC Director
• Deputy Director, RSC Program Implementation
• Deputy Director, RSC Program Development and Quality
• Deputy Director of Administration
• Associate Director, Strategic Planning
• Associate Director of RSC Programs - East and Southern Africa
• Associate Director of RSC Programs - Great Lakes, West and Central Africa
• Associate Director, Program Compliance
• Senior Manager, Projections and Pipeline
• Senior Manager, Monitoring, Evaluation, and Learning (MEAL)
• START Systems Solutions Champion
• START Policy Manager
• Associate Director for Refugee Processing

External

• RPC

Working Environment

• Office and/or work from home environment.
• Periodic travel to the field as may be required.

Core Job Responsibilities:

Leadership and Management (30%)

• Participate in and provide input in strategic planning conversations to achieve RSC Program goals.
• Engage in effective team management as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.
• Coordinate programmatic inputs to the annual RSC budgeting process by analyzing existing systems and frameworks to bring insight to the larger program framework and proposal, including to anticipate staffing and resource needs to meet targets.
• Monitor effective and appropriate use of resources across the country/sub-region-specific team within the approved budget.
• Determine and apply cost saving measures to ensure program sustainability.

Program Administration (10%)

• Oversee development of work plans, their implementation and reporting for the Data Integrity unit reporting to this position.
• Track progress towards achievement of established annual goals and objectives.
• Coordinate the deployment of staff and resources to ensure timely and efficient work output, in coordination with Programs Management.
• Oversee data analysts’ work on report requests and other tickets submitted through ServiceDesk.

Representation (10%)

• Maintain effective relationships with RSC Africa/USRAP partners, including BPRM, RPC and domestic Resettlement Agencies.
• Ensure partner communication is professional, timely and proactive.
• Occasionally meet with PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
• Ensure staff are professional when representing CWS/RSC Africa to refugees, partners, the funder, and colleagues.

Compliance (15%)

• Ensure all functions within the team, particularly those dealing with applicant PII (Personally Identifiable Information), strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Develop, implement, and disseminate internal standard operating procedures (SOPs) for processing refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa.
• Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the RSC Africa program.
• Coordinate regular departmental process reviews to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.
• Conduct QCs and job function observations of staff, and oversee team QC efforts, to ensure compliance is met and identify areas of improvement or training needs. Provide feedback to staff and/or other departments.

Data Management and Analysis (30%)

• Identifies opportunities within the RSC to enhance data visualization and understanding.
• Works closely with the Data Integrity Manager and team to develop reports which monitor staff efficiency and data entry accuracy for overall quality control and improvement.
• Develops and implements department-specific pipeline analysis reports to inform workload and staffing projections, and to anticipate future workloads.
• Oversees all standard and ad hoc reports generated by DI staff and monitor for accuracy, precision, and timely distribution.
• Assists the Senior Manager, Projections and Pipeline as needed with annual and monthly projections to inform Programs and departmental priorities.
• Establishes and maintains effective communication systems regarding data within the department and other program departments. Ensures effective use of linkages within the MS365 environment to streamline the sharing of data.
• Coordinates with other Programs departments, as needed, to efficiently allocate staff resources; and collaborates with other Programs departments for improved processing efficiency across the division.

Additional Roles and Responsibilities (5%)

• US passport holders may be required to facilitate DNA collection.
• Any other duties as assigned.

Qualifications:

Experience:

• 8 years of relevant paid work experience is required, with experience in the USRAP preferred.
• 3 years of direct supervisory experience, including at least 1 year supervising managers with direct reports, with responsibility for hiring, evaluating performance, administering corrective action and directing day-to-day work, is required.
• Demonstrated management experience, to include administrative and program management, with a refugee serving/processing agency(s) preferred.
• Experience with data visualization software such as Tableau or Power BI is required.

Skills:

• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.

Education & Certifications:

• Bachelor’s Degree in a related field required, or four (4) years of paid work experience in lieu of a Bachelor’s Degree required.
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Be flexible with changing of daily duties as needed;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Primary Purpose

The Senior Manager, Monitoring, Evaluation, Accountability, and Learning (MEAL) provides operational leadership and technical expertise to teams overseeing the goals and objectives that govern RSC Africa activities. This role supports evidence-based contextual analysis, strategic planning and implementation, decision making, performance management and risk management for learning and improvement. The Senior Manager, MEAL will build the capacity of the RSC through strengthening learning and knowledge sharing across RSC Africa, with CWS leadership, implementing partners, and the Bureau of Population, Refugees, and Migration (BPRM) at the U.S. State Department. They will also play a role in project development, including the preparation and management of the MEAL budget, and project design, overseeing the team that develops Cultural Orientation curricula in coordination with other RSCs, domestic Resettlement Agencies, and the Cultural Orientation Resource Exchange (CORE).

Contracting for this position is subject to budgeting approval.

Key relationships:

Internal to CWS

• RSC Director
• Deputy Director, Program Implementation
• Deputy Director, Program Development and Quality
• Deputy Director of Administration
• Associate Director, Program Compliance
• Associate Director, Strategic Planning
• Associate Director of RSC Programs - East and Southern Africa
• Associate Director of RSC Programs - Great Lakes, West and Central Africa
• Senior Manager, Data Analytics and Visualization
• Associate Director for Refugee Processing

External

• BPRM Program Officer
• Refugee Coordinator
• UNHCR
• IOM
• RPC
• Resettlement Agencies
• CORE

Working Environment

• Office and/work from home environment.
• Periodic travel to the field as may be required.

Responsibilities

Leadership and Management (35%)

• Participate in and provide input in strategic planning conversations to achieve RSC Program goals.
• Engage in effective team management as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.
• Coordinate programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets; monitors spending throughout the year against budget targets
• Monitor effective and appropriate use of resources across the department within the approved budget.
• Determine and apply cost saving measures to ensure program sustainability.

Program Administration (25%)

• Oversee development of work plans, their implementation and reporting for the MEAL and CDE teams reporting to this position.
• Provide support to RSC departments and teams in setting clear SMART goals, objectives, and indicators. Ensure the MEAL team provides technical support to the design of methodologies and tools that will ensure the availability of clear and accurate information across the RSC.
• Track progress towards achievement of established annual goals and objectives and ensure accurate, timely reporting to CWS and RSC leadership.
• Coordinate the quarterly process of submitting Performance Progress Reports to BPRM, including narrative information as well as tracking of required Objectives and Indicators,
• Establish and maintain effective communication systems for reporting, including a clear matrix of all reports with timelines, assigned staff, and intended recipients.
• Coordinate the deployment of staff and resources to ensure timely and efficient work output, in coordination with Programs Manage

Representation (15%)

• Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
• Ensure partner communication is professional, timely and proactive and meets all MEAL requirements.
• Occasionally meet with PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
• Ensure staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Compliance (10%)

• Ensure all refugee case processing functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Develop, implement, and disseminate internal standard operating procedures (SOPs) for reporting functions at the RSC.
• Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the RSC Africa program.
• Coordinate regular departmental process reviews to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.
• Conduct QCs and job function observations of staff, and oversee team QC efforts, to ensure compliance is met and identify areas of improvement or training needs. Provide feedback to staff and/or other departments.

Data Management and Analysis (10%)

• Work closely with the Senior Manager, Data Analytics & Visualization, Data Integrity Manager and team to develop reports which monitor staff efficiency and accuracy of data entry for overall quality control and improvement.
• Ensure quantitative data provided in reports to stakeholders is accurate, represents the appropriate time period, and is not duplicative of or inconsistent with quantitative information provided in narrative form. 

Additional Roles and Responsibilities (5%)

• US passport holders may be required to facilitate DNA collection.
• Any other duties as assigned.

Qualifications

Experience:

• 8 years of relevant paid work experience is required.
• 3 years of direct supervisory experience, including at least 1 year supervising managers with direct reports, with responsibility for hiring, evaluating performance, administering corrective action and directing day-to-day work, is required.
• Demonstrated management experience, to include administrative and program management, with a refugee serving/processing agency(s) preferred.
• Previous experience with USRAP preferred.

Skills:

• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.

Education & Certifications:

• Bachelor’s Degree in a related field required, or four (4) years of paid work experience in lieu of a Bachelor’s Degree
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Be flexible with changing of daily duties as needed;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Primary Purpose

• The Deputy Regional Representative, Operations will oversee and monitor the transition of CWS Africa centralized operations functions currently held by the CWS Nairobi RSC Administration units to existing (South Africa, Tanzania), emerging (Uganda, Rwanda), and newly opening CWS Country Offices (Kenya, West Africa, DRC plus additional expansion as confirmed) in Africa.  The position will be responsible for the administrative integration of CWS RSC and RDP portfolios.
• This position will also represent both the Regional Representative and Country Representatives, if needed in case of leave of absence.
• The position will provide oversight for the Regional IT, Finance, Administration and Security Units.

Responsibilities

General Oversight:

• Responsible, in conjunction with Country Program leads, for oversight for all support services for CWS Country Office Operations, to include finance, administration, logistics, HR, procurement, property, IT and Security
• To link with HQ in New York and help calibrate, develop capacity in balance between HQ, the Regional Office in Kenya, and multiple CWS Country Offices in Africa
• Engage with the internal auditor for CWS Africa, as it relates, to ensuring all administrative functions across Africa are operating effectively, and with compliance. 
• Support the regional administration leaders to set, implement and monitor work plans across the administrative functions.  

Administrative Function

• Challenge the existing administrative implementation frameworks to ensure they support the effective integration of all CWS administrative functions across all Country Offices.
• Develop, assist with implementation and monitor work plans to build the capacity of the administrative function at Country Office, to enable these departments to function with increasing independence from the CWS Regional office.
• Support and supervise the establishment of common management practices across the Country offices. This will include:
• Developing Minimum Operating Standards (MOS), in collaboration with CWS HQ, across procurement, IT, property, finance and HR, across all Country Offices.
• Ensuring the MOS, as developed, are consistent with CWS HQ MOS, as they are developed.
  • Establishing benchmarks and dashboards to effectively manage adherence to the minimum operating standards.
  • Develop a reporting system to provide visibility for the management team for each standard. 
• Responsible for reporting on the transfer of current centralized authority and capacity within the administrative function from regional HQ in Nairobi to the Country Offices. Reporting to be made to the Regional Representative for Africa and CWS HQ.

Compliance and Audit

• Is available to Country Offices and CWS programs (RSC Africa and others) to assist Country Offices to establish or improve compliance systems, policies, and structures within each operating environment.
• Identifies and assesses, in collaboration with the Internal Auditor and Program leadership, areas of significant compliance risk within the Country Office operations, and, with management, designing and implementing corrective action plans.

Team Development and Capacity building

• Establish in partnership with Country Representatives, and to support through dotted line, matrix management approaches, administrative units or teams in each Country Office 
• Build a pipeline of managers and leaders familiar with CWS programming and administrative policies
• Oversee the development of the administrative functions across each Country Office and the regionally to serve as integrated administration for both RSC and RDP programs. 

Qualifications

Experience: 

• Twelve (12) years experience, in an extensive administrative role, preferably in an INGO
• Eight (8) years experience in a management role
• Four (4) years experience in a senior management role, supervising managers with direct reports
• Experience working with US Government funds, with responsibility for reporting in line with US Government funding rules and regulations
• Experience working directly with US Government agency representatives and stakeholders.

Skills: 

• Excellent demonstrated project management skills
• Excellent demonstrated change management skills
• Excellent stakeholder management skills
• Excellent planning and organizational skills

Education & Certifications: 

• Bachelor’s Degree in Business Administration or a similar field is required (or 4 years of work experience in lieu of a bachelors degree)
• Master’s Degree is preferred

Abilities: 

• Work and make decisions independently and contribute to overall operations at management levels
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;  
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes; 
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public; 
• Manage large and diverse workload under pressure with competing priorities
• Maintain the integrity of official records;  
• Analyse and solve complex problems and make sound decisions; 
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;   
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).  
• Be flexible with changing of daily duties as needed

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Primary Purpose

• The Business Development Senior Manager (BDM) will actively grow the CWS Kenya Country office institutional funding and will manage BD opportunities and partnerships. As a result, he/she will act as the main focal point for the Kenya Country Office for Business Development and will establish and maintain close relationships with institutional donor technical and senior staff, including USAID (including BHA), WFP, ECHO and UNHCR and others. The BD Senior Manager will work under the supervision of the Kenya Country Representative and in close coordination with CWS’ Director of Business Development - International (HQ). They will work closely with the CWS Africa Regional Deputy Representative for Programs and the HQ Technical Unit, along with applicable staff at the country, regional and HQ level, to identify and manage BD opportunities in a systematic manner in pursuit of CWS funding strategies. The BD Senior Manager will manage the full BD lifecycle including supporting technical writing and working with finance staff to develop and finalize project budgets for submission. In the event of a humanitarian emergency, the BD Senior Manager will work outside the normal role profile and be able to vary the working hours accordingly.
• The Business Development Senior Manager will provide guidance and capacity building on new business development, actively track, and analyze pipeline and portfolios, on planning for key must win opportunities, and for ensuring well-coordinated and competitive proposal management processes are used. The Kenya Business Development Senior Manager will work collaboratively with counterparts in other CWS Africa Country Offices when called upon.

Key relationships

Internal to CWS

• Africa Regional Representative.
• Kenya Program Coordinator.
• Country Representatives.
• Program Managers.
• HQ Business Development Unit Focal Point.
• Monitoring and Evaluation Manager.
• Program Managers and Technical Consultants.

External

• Donors:
  • USAID,
  • BPRM,
  • UNHCR,
  • EU,
  • World Bank

 Working Environment

• Office and/work from home environment.
• Periodic travel to the field as may be required.

Responsibilities

Core Job Responsibilities:

Leadership (40%)

• In alignment with the CWS Business Development Strategy, support institutional funding acquisition for CWS Kenya to achieve country and organizational BD Key Performance Indicators and goals.
• Collaborate with the Kenya Country Representative, program managers and other technical staff, to identify key funding gaps and monitor donor market situation, carry out mapping of financial targets according to the CWS strategy and create opportunities for sustainability.
• Coordinate the full BD process lifecycle for Kenya funding opportunities, applying industry standard practices, such as color team reviews.
• Coordinate program teams pre-award functions and manage the efficient transfer of approved awards to CWS Africa SMT and HQ BDU.
• Provide logistical support for the development and implementation of country business development plans and help coordinate periodic portfolio performance reviews.
• Conduct research and prospecting for new funding partners and opportunities for the Kenya office.
• Use salesforce to ensure all Kenya portfolio donors, opportunities, engagement activities, etc. are captured to inform action and decision making.

Management (50%)

• Support positioning by representing CWS with high degree of professionalism and integrity to identify and secure funding streams. This role will collaborate with others in the organization including the BD Engagement team, Technical Unit, Programs staff, Executive staff, and Communications teams in these efforts.
• Conduct quality assurance review of Salesforce data in conjunction with BD HQ on regional pipeline data collection and reporting, and support Go/No-Go decision-making processes for the portfolio, ensuring bid assessments including risk and compliance factors are completed.
• Manage meetings and documentation for the BD Kenya portfolio.
• Participate in advancing the continued enhancement of resource development strategy, approaches, processes, and tools across the organization to support the diversification and sustainability goals. Contribute to building a ‘BD culture’ across the organization.
• Demonstrate CWS and team values in day-to-day work; incorporate the DEI goals of the organization within the BD work with internal and external stakeholders. 
• Collaborate with other Business Development Unit staff on unit-wide activities.
• Cultivate relationships with strategic partners, including technical advisors, researchers, and other professionals in support of CWS programming.
• Manage the implementation of BD standard operating procedures, tools, templates, best practices, lessons learned, and ensure consistent use of required tools by staff at the country office.

Capacity Strengthening & Representation (10%)

• Developing a robust knowledge of ongoing trends and donor priorities in Kenya and the region
• Incorporating and institutionalizing learnings and best practices into program designs.
• Leading and engaging in relevant key technical discussions within CWS Africa and with other partners.
• Supporting program teams to develop presentations of their results and innovative strategies to position CWS Kenya in advance of upcoming proposals, including developing and updating capacity statements.
• Other Duties as assigned as directed by supervisor Representing CWS Kenya programs in key forums.

Qualifications

Experience

• Minimum Eight (8) years of paid work in business development, specifically proposal development with track record in winning competitive grants from governmental institutional donors such as USAID, World Bank, UN Agencies, Private Foundation in sectors including WASH, Resilience, Disaster Risk Reduction, Agricultural Livelihoods, GBV and Community Development.
• Experience in Donor relationship management in INGO or NGO Settings
• Experience and skills in networking and relations with institutional government donors, peer organizations, and civil society partners. Understanding of partnership principles.
• Experience with prospecting and research for BD international development or humanitarian portfolios.
• Experience working with a diverse team operating under high pressure and tight deadlines, applying a demonstrated inclusive management approach.

Skills:

• Highly effective project management skills for complex projects across teams.
• High competence with Salesforce or similar system for grants management.
• Strong English communication skills, both written and oral. High capacity to influence and negotiate.
• Leadership communication and representation skills
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management systems, knowledge-sharing networks.

Education & Certifications

• Bachelor’s degree similar professional and/or academic qualifications in economics, Social Sciences Resource Mobilization Management or marketing.
• Master’s degree is preferred.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work with culturally diverse staff and populations and variety of stakeholders and audiences.
• Ability to work independently as well as to function effectively and collaboratively in a team environment.
• Ability to challenge, inspire, enable, model/mentor and encourage others.
• Ability to prioritize tasks and meet strict deadlines.
• Take short- and long-term travel to program sites including difficult workstations.
• Maintain high performance standards with attention to detail.
• Conduct oneself in a professional and courteous manner and represent a positive image of CWS.
• Carry out all the duties of the position efficiently and effectively with minimal supervision.
• Maintain strict confidentiality with CWS Africa administrative and operational information.
• Effectively manage CWS Africa’s resources.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa
• This position is based in (Nairobi, Kenya)
• This position requires the use of laptops at all times, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment for international applicants.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• (Internationals - International applicants must be legally eligible to work and obtain a work permit in (Kenya) OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.