Copia Global Careers

Job Description

• Reporting to the Group Category Manager, you will be responsible for your assigned categories performances across Copia formats to offer the best in-store experience to shoppers. Primary objectives are to obtain the best conditions from the suppliers that have been assigned by the Group Category Manager, you will also be responsible in ensuring the execution of actions to maximize the business and customers’ benefits.

KEY RESPONSIBILITIES

Category

• Analyze category performances in term of sales, growth, margin, and inventory by format as per schedule per format
• Measure the category performance per format against budget
• Propose corrective action plans in terms of items, brands, suppliers, displays and promotions
• Gather item and range evolution proposals from suppliers and submit the selected ones matching the range strategies to the Format team
• Conduct market surveys as per schedule
• Perform Range performance reviews per format as per schedule to identify items (new and existing), brands (new and existing), and suppliers (new and existing) evolution.
• Ensure that Item master is updated with the latest information

Supplier

• Analyze suppliers performances in terms of sales, growth, margin, service level, availability, and inventory by format as per schedule per format
• Measure the suppliers performances per format against yearly objectives and commitments
• Propose corrective action plans
• Gather the best assortment evolution proposals from suppliers to answer Format Teams objectives
• Ensure that new item listing and items delisting rules are duly applied by teams
• Ensure suppliers’ yearly objectives for trading terms are defined for assigned suppliers
• Manage the planning of the yearly trading terms negotiations and the follow up of  their results
• Manage the planning and implementation of regular supplier meetings and performance reviews and guarantee the results
• Ensure that COPIA obtains the purchasing conditions.
  • Purchase price
  • Payment terms
  • Rebates and discounts
• Source items as per Format team direction
• Engage suppliers to give COPIA new items and exclusive items
• Guarantee efficient and timely response to stores availability issues
• Timely share information on the Suppliers’ Portal following Merchandise Manager’s instructions

Promotions

• Engage suppliers to collect promotion items objectives as well as receive propositions, innovations and exclusivity per format and for all formats
• Ensure COPIA receives the best promotion propositions
• Ensure that Suppliers' promotion plans are aligned to support each format's promotion plans.
• Monitor Promotion performance reviews on past promotion and propose improvements to Format team for selection
• Timely communicate suppliers’ propositions to Format teams

Inventory

• Define and implement Purchase Plans with assigned Suppliers for all item types
• Ensure that inventories are within parameters in order to guarantee availability and achieve company’s stock days objectives
• Ensure that ordering and delivery schedules of assigned suppliers are timely maintained
• Ensure that Service Level is timely monitored and suppliers engage with corrective actions accordingly
• Suggest stock decrease action plans when a category’s stock days go over the accepted limit

Pricing

• Obtain optimal buying conditions from assigned suppliers for sensitive items per format
• Do not accept suppliers’ price increase without validation
• Ensure that required local assortment is timely sourced for new depot opening
• Ensure that store opening promotions are timely finalized for new depot opening
• Ensure that special conditions for depot opening are finalized with suppliers
• Ensures that products reached depot timely

Team development

• Facilitate category and supplier action plan meetings
• Provide support to team members when needed

Key Performance Indicators

Category performance for assigned categories and suppliers

• Sales (volume & value), sales growth, sales contribution
• Assortment effectiveness
• Front Margin, growth, rate, contribution
• Back margin
• Net margin
• Inventory days, value, aging, turnover
• Promotion sales value, promotion contribution, growth, margin, margin rate

Supplier performance for assigned suppliers

• Sales (volume & value), sales growth, sales contribution
• Share of assortment
• Range effectiveness
• Brands effectiveness
• Front Margin, growth, rate, contribution
• Back Margin
• Net margin Inventory days, value, aging, turnover
• Promotion sales value, promotion contribution, growth, umber of promotion, number of events, margin, margin rate,
• Service level

Qualifications

• Bachelor in Management, Retail, Marketing
• 2-4 year of Buying/Merchandising experience
• Experience working with a team
• Experience with corresponding categories is a plus
• Experience in managing business relationship with several customers or suppliers
• A team player
• Ability to work autonomously
• Communication skills
• Comfortable with numbers
• Ability to plan and prioritize
• Knowledge of market trends
• Adaptable & good analytic skills
• Comfortable with IT systems

Additional Information

You are also:

• Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.
• Prompt and decisive - You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.
• A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal
• Result oriented - You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.
• Positive and fun – You learn from everything you do. You also give and take constructive feedback.

Job Description

Reporting to the Sales director and working closely and collaboratively with the sales operations team to ensure quality engagement with our agents and customers through outbound calls, quality field execution activities and high end reporting. You will also oversee the Telesales managers and through them deliver the set Revenue targets among other KPIs.

Qualifications

• Responsible for relationship management, performance and accurate implementation of strategic initiatives with the field sales team to drive set business objectives.
• Clearly define team and individual goals and objectives; communicate frequently, providing timely and constructive feedback to ensure high engagement within the operations team.
• Managing a team of Telesales managers including performance monitoring
• Create the appropriate business rhythm for the Telesales team including development of systems and processes matched with present day Telesales best practices
• Work with the L&D team to develop training curriculum, tactics and techniques to enhance sales productivity, ROI, as well as product and technical expertise of the team.
• Maximize team performance through training, coaching and motivation, and incentive programs.
• Ensure proper cascade of information from other departments to the direct reports; promotions, incentives, programmes etc.
• Effectively deliver operational targets including sales and conversion rates, as well as other targets.
• Responsible for allocating work-time to team according to the workload (frequency of calls).
• Oversee the recruitment of required and qualified personnel to fill job openings for Telesales team ,QA and Support Team.
• Maintain and enhance Telesales ,QA and Support Team operations by supervising system performance, identifying and providing solutions to problems.
• Help manage working equipment by ensuring repairs and replacements as at when due to support efficiency within telesales function.

Qualifications

• Degree in business administration and other related fields.
• Over 5 years telesales /call center senior management experience 
• Professional qualifications in Telesales / call center management (added advantage)
• Strong analytical and operational skills
• Fast learner, self-motivated, results oriented and resourceful
• Both a proactive team player and independent worker, with proven track record of working on cross-functional teams
• Ability to analyze, interpret and report results, trends and outcomes
• Flexibility, ability to innovate and to manage responsibilities and priorities in a fast paced, growth-oriented environment.
• Outstanding communication and interpersonal skills
• Great leadership traits
• Good problem solving skills.
• The ability to deal with demanding and challenging conversations
• Strategic and ability to implement and manage change.
• Managing and motivating high performing operational teams.
• High attention to details

Job Description

We are looking for customer care professionals with strong interpersonal and communications skills who are passionate about Customer Experience and its growing future in the organization. This position reports to the Customer care Inbound/Outbound supervisor

In this role, you will undertake the following tasks:

• Handle all incoming or outgoing customer communication from Copia Agents & Customers through phone, SMS, ticketing system {Freshdesk}, web chat and emails.
• Update Agents & Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines.
• Identify reasons behind service breakdowns during the customer journey {returns, agent unavailability, order cancellations} and attempt service recovery by calling affected Agents and Customers and offering proactive solutions.
• Escalate tickets within the organization through Freshdesk if they cannot be solved immediately.
• Make calls to potential customers to locate a Copia Agent nearest to them.
• Follow ups on Agent & Customer issues and ensuring timely feedback to all concerned parties on progress and resolution.
• Any other duties as may be given by your Supervisor or Manager.

Qualifications

• You have a bachelor's degree from an accredited college or university. 
• You have previous experience as a customer care associate/agent, marketing associate or related position will be an added advantage. 
• You have good data entry and typing skills.
• You have the ability to clearly communicate in English and Kiswahili.  
• You have previously worked in a fast-paced environment and in shifts including evening and weekend.
• You have superior computer skills, including strong knowledge of Excel, Word and PowerPoint. 
• You display exceptional interpersonal and active-listening skills as well as the ability to prioritize issues and respond accordingly.
• You are commitment to excellent customer experience.

Job Description

Reporting to the Chief Financial Officer, the jobholder will be responsible for providing internal legal services and advice on matters affecting the company or its employees, guiding on statutory compliance; ensuring that agreements are properly negotiated and documented and where applicable registered; and providing and managing litigation services in the Company, and ensuring safe custody of key legal documents within the Company.

Specifically, you will:

1. Provide day to day legal and regulatory support to the functional areas covering general compliance queries and reviews.
2. Follow up on cases filed against the Company and providing legal advice on matters affecting the company.
3. Prepare and update matters-arising matrix to monitor implementation of Board and Senior Management decisions.
4. Keep abreast with the legislative environment that have an impact on the Company's operations.
5. Participate in drawing and vetting of contracts, leases, and other legal instruments.
6. Participate in negotiations of treaties and contracts between the Company and other parties.
7. Prepare Legal opinions and legal interpretations on various matters as required including interpretation of court and arbitral rulings affecting the Company.
8. Carry out legal audits for compliance, and monitoring compliance with legal and statutory requirements of the Company.
9. Ensure compliance to the Company Policies, Regulations, Standards and Procedures to enhance operational efficiency.
10. Provide legal advice and support for Human Capital and employment matters.
11. Oversight over the registration, protection/enforcement and monitoring the use of intellectual property.
12. Liaise with the Company Secretary to ensure full compliance with all Company Secretarial requirements.
13. Assist in undertaking of Company Secretarial services and providing administrative support to the Board and Senior Management.
14. Own and monitor the legal services budget, ensuring efficient legal operations are carried out within the approved budget.
15. Participate in procurement processes.
16. Coach, mentor, and develop staff using relevant human resource tools.

Qualifications

1. You have a Bachelors Degree in Law from a recognised institution.
2. You have a Postgraduate Diploma in Law from the Kenya School of Law.
3. You have at least 5 years of experience, 2 of which have been in a management position in a large, transaction driven organization.
4. Certified PubIic Secretary (K) qualification is an added advantage
5. You have in depth knowledge of the Law of Kenya. 
6. You are results oriented with key demonstrated achievements in managing corporate legal matters.
7. You are computer literate with working knowledge of major accounting software programmes.
8. You have experience in legal budget development.
9. You can embrace changing market dynamics.
10. You are a team leader and player with excellent verbal, written and communication skills.
11. You have high level of integrity.
12. You have an entrepreneurial spirit.

Additional Information

You are also:

1. Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.
2. Prompt and decisive - You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.
3. A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal
4. Result oriented - You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.
5. Positive and fun – You learn from everything you do. You also give and take constructive feedback.

Working with Copia will give you an opportunity to:

• Have IMPACT by bringing accessibility to affordable goods and services to traditionally underserved customers and locations
• Quickly GROW your professional skillset by being part of a fast-paced, high growth and innovative organization.     
• THRIVE in a fun and entrepreneurial culture that values input and action from all.

Job Description

Background

Copia was founded in Silicon Valley in 2013. Copia started its operations in Kenya and is now serving over two million unique customers through a network of over 35,000 agents who operate as ordering and delivery points and, in return, benefit from up to a 40% increase in income through commissions.  Building on its success in Kenya, Copia has expanded into Uganda and is now looking at additional African markets for further growth.   

Copia’s purpose is “Making Living Easier – Every Day” and it is aiming to become “The #1 E-Commerce Choice for the African Mass Market”.   In this way, it is transforming an often-neglected market into empowered global consumers.   Copia aims to be the best of Amazon or Alibaba combined with a FedEx or DHL run by experts in serving the base of the pyramid.   

Copia improves the quality of life for consumers at the base of the economic pyramid by making a wide range of trusted, affordable, reliable consumer goods accessible, from rice to hammers, mattresses to iron sheets, and soap to solar lights.

REPORTING

The successful candidate will be part of the global executive team and will report directly to the Chief Executive Officer.

KEY DELIVERABLE

The successful candidate will play a pivotal role in the Company’s growth by aligning the people strategy with the overall group strategy. This includes strategic ownership of all human resources activities including, but not limited to, culture, organizational design, workforce planning, recruitment, employee experience, rewards and recognition and talent management and development. This role will oversee the entire human resources function across all Copia markets.

ROLE

Working directly with the Chief Executive Officer, responsibilities will include:

• Serve as a strategic business partner to the senior leadership team, translating business strategy into strategic people plans.
• Take a multi-year approach to developing Copia’s people strategy so that the organization has the people capability required for the massive multi-market growth that is ahead
• Drive and connect the development of all people workstreams in a way that supports a high-performance organization.
• Come with an innovative mindset abut the workforce of the future and the best people strategies to attract, retain and develop high performers.     Develop a clear employer brand that is distinctive in the market. 
• Guide the organization through the growth into a global multi-market organization 
• Act as a coach and mentor to operational and functional leadership. 
• Manage, coach, and develop direct reports, providing leadership for the human resources team.
• Establish a strong cooperative relationship with operational leaders by providing the information, tools, and services necessary to carry out their people-management responsibilities, and ensure that the people processes are compatible with and support operational needs
• Oversee the investigation of all employee complaints or allegations dealing with issues related to legal, policy, and practice violations
• Contribute to the establishment of a learning environment and support with educational and professional development opportunities for staff
• Be the spokesperson on behalf of people matters with the Board, investors, regulators, and other relevant stakeholders. 

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Master’s degree in Human Resources, Business Administration, or related field preferred
• 15 + years’ experience of progressive human resources responsibility with previous experience as the senior-most Human Resources leader in a mid-large size organization.   
• Experience working in multiple African markets in a high growth organization – both organically in existing markets and through geographical expansion.
• Experience in an industry with large geographically distributed field or warehouse based entry-level workforces preferred.   Tech experience would also be highly advantageous.  
• Previous experience working at Board level and with investors.
• Exceptional business acumen and judgement.  
• Deep knowledge of legal human resources compliance matters
• High emotional intelligence with the ability to navigate and discuss sensitive or challenging topics with a wide range of stakeholders.
• The ability to think strategically yet pay close attention to detail
• Ability to be recognized as a positive change agent

Additional Information

You are also:

• Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.
• Prompt and decisive - You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.
• A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal
• Result oriented - You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.
• Positive and fun – You learn from everything you do. You also give and take constructive feedback.

Specifically, you will be accountable for:

• Carry out execution of assigned engagements in line with the Institute of Internal Auditors (IIA) Standards and Internal Audit Manual.
•  Participate in execution of risk based internal audits as per the audit plan, identifying control gaps and weaknesses and providing recommendations for improvement.
• Identify key risks within the organization and propose appropriate controls to mitigate them.
• Identify and report potential and actual financial loss risk, including suspicious transactions in accordance with the laid down policies and procedures.
• Prepare work paper documentation to support work done and conclusions reached.
• Investigate and determine causes of irregularities, and errors.
•  Assists in the preparation of reports on audit exercises.
• Follow up with Departmental Heads to track implementation of remedial actions.
• Carry out special audits and investigations as assigned.
• Carry out any other official duty that may be allocated by management from time to time.

Qualifications

• Possess professional certifications in Association of Chartered Certified Accountants (ACCA),Certified Public Accountant (CPAK), Certified Internal Auditor (CIA), or other equivalent certification.
• Bachelor’s degree qualifications in Accounting, Finance, or related field.
• At least two years of experience in an external/internal audit-related environment.
• Strong research and analytical skills.
• Knowledge of accounting and auditing procedures.
• Excellent verbal and written communication skills.
• Project planning and time management skills.
• Ability to handle confidential and sensitive information.
• Understanding of commonly used internal control frameworks.
• Familiarity with accounting and office softwa

Job Responsibilities;

• Support the Financial Planning & Analysis Manager in monitoring and analyzing the financial performance of the business, including developing and implementing financial KPIs, monitoring and driving financial efficiency across teams, and developing strategic initiatives based on data-driven analysis.
• Support the development of short term (Annual) and Long-Range budgets/plans focusing on key Revenue, Cost and profitability drivers following the budgeting cycle.
• Manage and develop key financials models for the company across areas such as Revenue growth, Return on Investments, Cost forecast, cash management, asset quality, and foreign exchange risk.
• Analyze the financial impact of new initiatives across teams, and provide recommendations to the finance team, senior management, and the wider company.
• Respond to internal and investor requests for financial information and ad-hoc analyses.
• Work across teams on a range of analyses to support the financial objectives of these teams.
• Regular update of financial model with actuals

Qualifications

• Have a bachelor’s degree in finance/accounting or its equivalent.
• Have a background in finance demonstrated by a recognised qualification in accounting, CPA, CFA or equivalent
• Have experience in financial modeling, including financial statement modeling and forecasting
• Demonstrated experience in cost optimization and profit growth initiatives
• Thrive on independent, quantitatively oriented work, and are excited to receive feedback from colleagues and managers
• Are able to work independently, communicate progress and evaluate competing priorities
• Thrive in a fast-paced environment, and are able to meet tight deadlines when necessary
• Have a minimum of 3-5 years of professional experience, ideally in a quantitatively oriented role for a fast-growing tech company

Additional Information

Technical Skills and Behavioral Attributes

• Superb financial modeling skills
• Excellent Analytical skills with results driven focus.
• Tech Savvy Data analytics - enthusiasm for new technological advances and intellectual curiosity about what’s coming next
• Team leader and player with excellent verbal, written and communication skills (objective listening & appropriate response).
• Deep technical accounting and Finance skills (IAS, IFRS)
• Entrepreneurial spirit. - Innovative & creative solution seeker.
• Business Process Improvements mindset
• Ability to anticipate & embrace changing market dynamics.
• Agility and high levels of energy
• You have Integrity.

 In particular you will be required to do the following.

• Confirmation of Driver and Driver Assistants present each day at 5:30 AM
• Confirmation of returns from DA’s ensure returns information tally with what DA inputs in the delivery APP
• Check information on the order summaries, dispatch summaries and driver sheets are correct before issuing to the Driver assistants.
• Check availability of phones and phone chargers in the trucks and that they are in working condition
• Confirmation of Redeliveries available on the dashboard and in the APP
• Monitor to ensure 100% order scanning is achieved, all delivery trips started, and all trucks departed before 6:30AM
• Schedule and ensure inbound collection are done on time and give feedback to procurement
• Continuously monitor deliveries status and report any unsolved discrepancies to the Control Tower Supervisor
• Inform Customer Service on (potential) delays impacting agreed service levels and negative status codes.
• Manage unauthorized drops and call Driver Assistants regarding long stops for more than 10 minutes.
• Prepare and circulate correct daily performance reports by 07:00 AM
• Check and give information to the Delivery Supervisors regarding Driver & Assistants who require training.
• Ensure Freshdesk ticket resolution is done within the hour of activity check and give appropriate feedback to both internal and external customers.
• Monitor and ensure trucks return to the depot on the same day for preloading
• Confirmation of outstanding deliveries and communication to planning team for proper planning
• Compile and send returns report at the end of the day
• Confirmation of end trip and checking inbound collection report from procurement
• Monitor driver behavior and report to Control Tower Supervisor if corrective action is needed.
• Attend cross functional daily service stand up meeting
• Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within Copia management systems.
• At anytime and anywhere perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience.
• Have functional responsibility to investigate potential opportunities for route optimization
• Responsible for checking Not dispatched orders and outstanding deliveries
• Check for exception, request and escalation by email
• Collaborate with Control Tower Supervisor to analyze quality and engineer improvement action plan.
• Real Time CTG resolution
• Provide functional Delivery expertise to the team
• On road Debrief performed/resolved potential Undeliverable
• Ensure at the end of the day each order has a delivery status (Returned, Delivered or Redelivery

Qualifications

• Undergraduate Degree in Supply Chain Management
• Proficient in both written and oral English.
• Microsoft Office productivity packages, internet and e-mail – intermediary
•  At least 2 years’ experience in Delivery Operations

Company Description

Copia gives all consumers access to high-quality goods and services, regardless of their income level, access to technology, or location.  By harnessing mobile technologies, a network of last-mile Agents, and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate.

Customers place orders online or offline – using our website www.copia.co.ke, USSD, or our network of over 20,000+ digitally connected last-mile Agents located across 16 counties.   Our internally managed, technology-enabled warehousing and logistics operation delivers the order to the Agent in 2-4 days.

Job Description

We are looking for the best and the brightest web developers to add to our technology team. These individuals must have experience translating concepts and specifications into usable and efficient line of business and public-facing applications using Wordpress. They should also possess a keen eye for design, detail and presentation.

Duties and Responsibilities

• Perform an end to end software development life cycle (SDLC) projects and activities.
• Simulation and modeling of software.
• Testing software and assuring its quality.
• Implement the localization or globalization of the software as per the market needs.
• Performance tuning, balancing, improvement, automation, and usability.
• Investigate, analyze and document reported defects.
• Perform maintenance programming and correction of identified defects.
• Create, document, and implement unit test plans, scripts, and test harnesses.
• Create and maintain technical documentation using defined technical documentation templates.
• Produce technical specifications from design documents.
• Analyze user requirements and produce functional specifications if called upon to do so.
• Modify existing software, based on technical specifications.
• Locate and fix reported defects as required.
• Run unit tests to ensure developed software has the minimum of defects.
• Complete work to estimates and within previously agreed timescales.
• Complete all work, documentation or software, to the highest possible standards.
• Provide assistance to all departments in the resolution of issues.
• Ensure that peer-to-peer code reviews are always done during a development cycle and that outcomes are used in bettering the products.
• Ensure that the development process is following and required coding processes carried out.
• Have a willingness and ability to learn and apply new development techniques.

Qualifications

• Undergraduate degree in Computer Science / Engineering or an Information Science related field or equivalent and relevant work-related experience and /or training.
• Minimum three years of web development experience in a competitive environment.
• 3+ years of professional experience in PHP and WordPress.
• 3+ years of professional experience in JavaScript, HTML, CSS, JQuery, ability to construct advanced, flexible user interfaces with JavaScript.
• Experience working with front end frameworks like VueJS, Angular etc
• Experience creating/modifying WordPress themes and plugins
• Experience implementing web designs as provided by the designers into actual sites.
• Experience with designing responsive websites.
• Working knowledge of the general tech landscape, architectures, trends, and emerging technologies.
• Excellent communication and interpersonal skills.
• High sense of initiative.
• Good appreciation of change management skills.
• Should have good organizational skills.

Additional Information

Working with Copia will give you an opportunity to:

• Have IMPACT by bringing accessibility to affordable goods and services to traditionally underserved customers and locations
• Quickly GROW your professional skillset by being part of a fast-paced, high growth and innovative organization.
• THRIVE in a fun and entrepreneurial culture that values input and action from all.