Family Bank Careers

Key Responsibilities:

• Receive inbound calls within the Contact Centre in a friendly, supportive, efficient and professional manner as per the bank’s quality standards and ensuring that the set KPI’s are met and exceeded.
• Monitor emails from customers, resolve email queries and also ensure that the necessary departments and branches have been duly notified on customer requests and complaints.
• Monitor and respond to customers’ enquiries, instructions and complaints on Family Bank’s social media platforms and log relevant cases and cross sell leads from social media.
• Verify authenticity of customers from across the contact channels (call, mail and social media) through keen confirmation of necessary Know-Your-Customer (KYC) details as per the bank’s KYC guidelines.
• Assist customers on any instructions, query or complain in relation to any of the bank’s product, channel, process, campaign, event or people.
• Log all customer calls/cases on a Customer Relationship Management system and resolve customer queries or complaints on First Call.
• Follow through and close logged cases that may not be resolved on first call due to longer lead time;
• Escalate all cases that are beyond the banks acceptable turn-around time as well as all those that require management attention and/or further investigation.
• Make outbound calls to follow-up on open and pending cases, support product and services campaigns, cross-sell services or products and participate in mystery shopping;
• Log a list of cross-sell leads generated from interaction with customers and ensure propagation to the appropriate unit of the bank for closure
• Be vigilant about Fraud and money Laundering risks and exercise cautious, professional skepticism in interacting with customers on the contact center channels
• Participate in process improvement methods which are geared towards handling customer issues efficiently and contribute in amendment of processes and procedures where necessary.
• Be Flexible and abide by a strict shift schedule that will be made and communicated regularly to the team to enable the Contact Center fulfill its customer service obligations on a 24 hour, 7 days basis.

Qualifications

• A fresh graduate (Degree) in any field

Key Competencies and Attributes

• A fast learner
• Effectively bilingual (English and Swahili) to better handle all calls.
• Presenting and Communicating information- Speaks fluently, speaks eloquently with confidence and responds quickly to customers' expectations with feedback which projects credibility.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external).
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Risk awareness and being professionally skeptical to ensure zero incidences of Fraud
• Confidentiality - The job involves looking at customers' bank accounts and other bank products and hence you will be expected to be trustworthy and be able to keep any information you come across confidential.

Method of Application

ALL applicants MUST apply online to the email: [email protected]; closing date is 26th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. 

Key Responsibilities:

• Ensuring proper systems are in place to effectively manage AML/CFT risk at your level.
• Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
• Managing Strategic partnerships agreements within the Public Sector.
• Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
• Developing own strategy with clear action plans to ensure achievement of desired results.
• Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
• New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
• Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Ensure great working relationship with team members for overall achievement of departmental goals
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Works as part of a team for the purpose of winning together.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge and risk management
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply Financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and is able to explain complex Business issues
• Track record of motivating, managing and developing individuals and teams to achieve results.
• Proficient in the use of Banking and office management systems

Key Competencies and Attributes

Interpersonal:

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others

. Management and leadership ability:

• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at senior management levels
• Communicates effectively
• Drives high performance in teams.

Method of Application

ALL applicants MUST apply online to the email: [email protected]; closing date is 26th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. 

Key Responsibilities:

• Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise and testable.
• Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
• Develop, document, and maintain functional and non-functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements. In collaboration with other team members in Enterprise Architecture (EA) and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.Any other official duty that may be allocated by management from time to time.
• Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
• Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing.
• Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes.
• Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements.
• Participates in formulation and Implementation of Software process improvement policies and strategies for ICT Division.

The Person:

The ideal candidate must possess the following:

Qualifications:

• Bachelor’s degree in preferably in Business or IT related field with 6 Years’ Experience in a banking Sector or a Telco.
• Minimum 4 years’ experience in Software Quality Assurance & ICT Projects
• Certification in Project Management or ITIL or ISTQB Foundation or ISTQB Agile Tester or Certified Test Engineer (CSTE) or Certified Software Quality Analyst (CSQA) or Certified Associate in Software Testing (CAST) or Certified Manager of Software Quality (CMSQ), DevOPs.

Key Competencies and Attributes:

• Influence stakeholders to adopt standard working frameworks and collaboration with IT and Business Owners and Subject Matter Experts during innovation identification and appraisal of Projects
• Exposure to multiple, diverse technologies and processing environments.
• Know all components of holistic enterprise architecture.
• Familiar with graphical modeling approaches, tools and model repositories
• Communicate clearly and persuasively, orally or in writing, dealing with technical issues in a nontechnical manner.
• Work participatively on projects with technical and non-technical colleagues.
• Analyse and choose between options where the solution is not always obvious.
• Capacity to influence decisions at senior management levels
• Analyse information from range of sources and develop effective solutions/recommendations.
• Keep abreast of technical developments and trends, bring these into day-to-day work when feasible and build them into new project developments.
• Proficient in latest technology for IT systems and management.
• Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance.

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 17th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer” 

Key Responsibilities:

• Oversee adherence to the architecture strategy, principles and framework throughout IT
• Defining the technology solution and environment roadmaps to ensure capacity and scalability, as demand and usage evolve within the business. This will be obtained through having visibility and understanding of the entire technology landscape
• Defining the technology solution and environment roadmaps to ensure capacity and scalability, as demand and usage evolve within the business. This will be obtained through having visibility and understanding of the entire technology landscape
• Working with Key Technology Partners to ensure the implementation of the Roadmaps and Standards
• Identifying, assessing and communicating risks related to the Roadmap
• Ensuring that systems are architected to be secure and resilient through the effective application of security and Business Continuity principles
• Leading the definition and validation of architecture principles and standards
• Defining a full Technical Architectural Roadmap for communicating architecture and IT standards to all stakeholders and ensure standards are published, updated and adhered to.
• Liaising with key IT partners to quantify and communicate the impacts, trade-offs, risks, costs, benefits and opportunities of IT solutions from an Architecture perspective
• Keeping up to date of Architecture, IT Strategy and technology innovation best practices and trends
• Managing and maintaining the service catalogue
• Evaluating, designing, suctioning and trouble-shooting IT across all IT functions and working at the point of need.
• Follow-up on and ensure closure of all Audit, risk and compliance issues to ensure ICT Policies and Data Protection is adhered to.
• Code review of Developed solutions
• Ensure escrow setup for code is activated and discipline for code store is enforced.
• Ensuring all Changes go through proper testing and Quality assurance is properly done before the requests are presented in CAB.
• Setup a functional Change Approval Board and track all changes in the bank
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• Bachelor’s degree in Software engineering, Computer Science, MIS Computer Engineering, Information Technology or related field of study.
• Minimum of 10 years’ experience in a dynamic IT environment, of which 7 years must have been in enterprise architecture domain – specific focus on digital experience working on micro services, API, cloud native architecture, containers, Security while leading a team.
• Hands on experience in;
• System Support management
• IT Service management
• IT Infrastructure
• Strong knowledge of project management principles

Key Competencies and Attributes:

• Exercise quality control and progress control to ensure that good standards of discipline and conduct are maintained and preparing periodic performance appraisals
• Influence stakeholders to adopt standard working frameworks and collaboration with IT and Business Owners and Subject Matter Experts during innovation identification and appraisal of Projects
• Exposure to multiple, diverse technologies and processing environments.
• Communicate clearly and persuasively, orally or in writing, dealing with technical issues in a nontechnical manner.
• Work participatively on projects with technical and non-technical colleagues.
• Analyse and choose between options where the solution is not always obvious.
• Capacity to influence decisions at senior management levels
• Analyse information from range of sources and develop effective solutions/recommendations.
• Keep abreast of technical developments and trends, bring these into day-to-day work when feasible and build them into new project developments.
• Proficient in latest technology for IT systems and management.
• Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance.

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 17th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer” 

Key Responsibilities:

• Lead the enterprise architecture governance and compliance processes to ensure all areas of the organization are architecting and implementing solutions that adhere to the defined guiding principles and defined architecture roadmaps.
• Deliver an enterprise architecture framework that drives technology, solutions development standards and provide common approaches for integration across enterprise applications, processes, and data leading to architecture artifacts, frameworks and patterns to be used as references by the development teams across the organization.
• Create and recommend for approval the governing principles to guide EA decision making by collaborating with the extended architecture community.
• Govern processes and solutions and ensure that the defined Enterprise Architecture taxonomy is leveraged by the enterprise.
• Evolve the Enterprise middleware state by continued adoption drive for SOA through setup & improvement of a SOA Governance Reference Model and roadmap.
• Lead analysis of technology industry and market trends to determine their potential impact on the enterprise architecture.
• Develop guidelines and standards that will direct and inform how Information Technology investments will be evaluated for compliance with the Bank’s Enterprise Architecture.
• Align and rationalize technology decisions and investments and develop a catalogue of approved technologies for the Bank.
• Publish periodic reports on Enterprise Architecture compliance, progress, compliance issues, and provide guidance on the treatment required to achieve compliance.
• Provide and maintain a repository for all EA artefacts including procedures, standards and tools and continuously guide on their consumption and measure adoption.
• Provide guidance for the IT Change Management through standardized methods and procedures for efficient and prompt handling of all changes to control IT environments leading to reduced impact and incidents upon service and alignment/adherence to Enterprise Architecture.
• Performing analysis and evaluating internal and external business drivers that may influence change in the enterprise target architecture.
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study.
• Professional qualifications such as TOGAF, ITIL Foundation.
• 7 years’ progressive experience in Information Technology.
• At least 5 years’ experience in at least two IT disciplines such as enterprise architecture, application architecture, application development, middleware and SOA in a multi-tier environment.
• At least 5 years’ experience with Operating systems (Windows, AIX, LINUX).
• At least 3 years’ experience in a leading formal enterprise architecture framework.

Key Competencies and Attributes:

• Influence stakeholders to adopt standard working frameworks and collaboration with IT and Business Owners and Subject Matter Experts during innovation identification and appraisal of Projects
• Exposure to multiple, diverse technologies and processing environments.
• Know all components of holistic enterprise architecture.
• Familiar with graphical modeling approaches, tools and model repositories
• Communicate clearly and persuasively, orally or in writing, dealing with technical issues in a nontechnical manner.
• Work participatively on projects with technical and non-technical colleagues.
• Analyse and choose between options where the solution is not always obvious.
• Capacity to influence decisions at senior management levels
• Analyse information from range of sources and develop effective solutions/recommendations.
• Keep abreast of technical developments and trends, bring these into day-to-day work when feasible and build them into new project developments.
• Proficient in latest technology for IT systems and management.
• Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance.

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 17th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer” 

Key Responsibilities:

• Lead requirements analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable; and transfer the same knowledge to the development team.
• Document business requirements and processes for all business initiatives and projects.
• Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement viz a viz information technology systems enhancement.
• Develop high level solution designs while ensuring requirements are in alignment with business strategies and business architecture roadmap/framework.
• To be responsible for the requirements management in the scrum teams.
• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops.
• Participate in the business initiatives prioritization stage.
• Participate and guide on functional tests planning and execution.
• Participate in the IT quality assurance process.
• Review the current deployment approach and evaluate / propose / expose opportunities for enhancing the deployment model for new and existing solutions.
• Advice on mechanism and reuse of built solutions for ease of Budget planning & control over IT Strategy and Architecture
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field of study from a recognized institution.
• 5 Years’ Experience in a Banking or Telco ICT Department with at least 4 years’ experience in IT Projects, Banking Operations, Change Management, Emerging Technologies (channels, mobile and internet banking).
• Certification in Project Management or ITIL Foundation, Certificate in CBAP is a Distinct Advantage

Key Competencies and Attributes:

• Influence stakeholders to adopt standard working frameworks and collaboration with IT and Business Owners and Subject Matter Experts during innovation identification and appraisal of Projects
• Communicate clearly and persuasively, orally or in writing, dealing with technical issues in a nontechnical manner.
• Work participatively on projects with technical and non-technical colleagues.
• Analyse and choose between options where the solution is not always obvious.
• Capacity to influence decisions at senior management levels
• Analyse information from range of sources and develop effective solutions/recommendations.
• Keep abreast of technical developments and trends, bring these into day-to-day work when feasible and build them into new project developments.
• Proficient in latest technology for IT systems and management.
• Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance.

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 17th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer” 

Key Responsibilities:

Acquisition:

This is the DFS champion in the branch networks who will champion uptake of DFS channels through: -

• Recruitment of New customers by opening Accounts Virtually, On-board Credit Card customers, On-board Prepaid card customers, Recruit New customers for Virtual Loans and New Family Pay customers.
• Driving Agent/Merchant/ MPESA Agents recruitment in the branch as per the laid down standards and CBK Guidelines as well as tracking and performance.
• Drive uptake of DFS products in the Branch as per agreed KPI’s.

Retention& Monetization:

• Guide Agents/Merchants/MPESA Agents in their respective branches, through the uptake process and procedures, and follow up, assistance in terms of replenishing of materials, complaints resolve and general guidance and Ensure Nil dormancy.
• Appraise agent activities in the Branch i.e. provide regular updates on the agent network and ensure Excellent Customer Service Delivery in Agents and Merchant Business by ensuring that Agents offer Steller class customer centrism principles as guided by the banks policies.
• Work with Branch team to provide continuous one on one Agent training on operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
• Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
• Coordinate seminars, forums and Market Storms for Agents and Merchants and provide forums for sharing feedback.
• Support the Branch on dormant PesaPap activations and dormant card renewals.
• Ensure observance of the Central Bank of Kenya Guidelines on Agent Banking by sensitizing Agents and Merchants on the CBK provisions and need to comply with the same.
• Work with DFS Head office team to resolve operational issues affecting DFS Business and also ensure uptake of DFS innovations in the Branch.
• Carry out periodic and regular visits to the Merchants/Agents to drive Family Bank POS usage, ensure that dormancy levels of both Merchants are below 5 %.
• Ensure that 90% of transactions are migrated to channels.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Hand hold new Digital Channels officers by providing them with guidance on how to grow their business.
• Other duties and responsibilities as allocated by Branch Manager, Chief Digital Officer, Senior and Channels Managers or regional Supervisor.

The Person:

The ideal candidate must possess the following:

Qualifications.

• University Degree in a Business related field
• Experience in sales or client relationship management with a Minimum of 6 months is a MUST
• Creative in sales process and be able to work in high pressure environments to meet targets.
• High Integrity.
• Willingness to travel.
• Must have passion for selling
• Must be mature & self-motivated.
• Proficiency in use of Microsoft Office Packages.§ Must be fluent in English and Swahili.

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 17th November 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer” 

MANAGER MARKET RISK

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position?

Reporting to: Chief Risk Officer

Job Purpose:

The Market Risk Manager will be responsible for developing and implementing frameworks to identify, measure and monitor market (trading and banking book market risk) and liquidity risks across the bank. Working collaboratively with stakeholders from treasury, finance and ICT among others, the role holder will take ownership of strengthening and developing the risk framework and its individual components, as well as driving the delivery of new initiatives balancing the right risk and reward.

Key Responsibilities:

• Implementation of Market & Liquidity risk aspects of the Risk Management Framework and Market and Liquidity risk management strategy.
• Establish, maintain and review risk management policies and governance guidelines that will operate across all ALM risks.
• Define and revise risk appetites for Market and Liquidity Risks.
• Support the Mark to Market (MTM) and valuation processes by ensuring that the MTM sources are updated and reflective of market rates/prices.
• Establish and continuously enhance market risk measurement systems including valuation models, Value at Risk (VaR), sensitivities and stress testing.
• Conduct stress tests for Liquidity and Market risks and provide actionable recommendations from the stress tests conducted.
• Independent monitoring and oversight of the exposure limits, stop loss limits, VaR limits, counter party limits, rate tolerance limits and trader limits.
• Ensure compliance of Treasury’s trading activities with internal policies, regulatory guidelines and market best practices and action exceptions related to trading losses, breaches of risk limits and other Bank policies and guidelines.
• Participate in the market risk capital requirements calculation process under current regulatory frameworks.
• Ensure the bank’s compliance with Risk Management Guidelines on Market and Liquidity Risk and any other emerging regulatory requirements.
• Update the CRO or any existing or emerging significant risk exposures.
• Assist in the preparation of the Internal Capital Adequacy Assessment Process (ICAAP) report.
• Prepare market and liquidity risk reports for the Asset and Liability Committee (ALCO) and the Board Committee on Risk Management.
• Attend Treasury, ALCO and other Risk Committee Meetings as may be required.
• Follow up on issues raised in ALCO with the relevant business units to ensure resolution and provide feedback to the committee.
• Undertaking treasury middle office roles.
• Assess the risk profile of new products within the trading and investment books.
• Respond to ad hoc requests from the business, risk management or regulators.
• Assist the Chief Risk Officer in management of other risks as may be requested from time to time.
• Other official duties as assigned by the Chief Risk Officer.

The Person:

The ideal candidate must possess the following:

Qualifications

• University degree or its equivalent in a quantitative discipline
• Professional certification (CPA, ACCA, FRM, and CFA) is an added advantage
• Minimum 4 years of relevant experience in market risk management or related field.
• Able to work with data to derive insightful reports and make recommendations
• Understanding of prudential and risk management guidelines relating to market risk

Key Competencies and Attributes

Interpersonal:

• Excellent communication and negotiation skills, with experience in developing and presenting recommendations to management.
• Commercial awareness
• Solution oriented
• Excellent interpersonal skills
• Must be a critical thinker and detail oriented
• Advanced knowledge and understanding of current local and global macro-economic conditions and dynamics
• Strong knowledge of Capital Market activities and main instruments
• Good understanding of Market Risk concepts and metrics (VaR, EVE/NII, scenario analysis, risk sensitivities, etc.), and governance frameworks.
• Strong analytical capabilities and problem solving skills to interpret data and draw conclusions.
• Ability to manipulate, analyze, summarize and present data/results
• Proficiency in Excel to maintain, improve and develop reporting tools
• SQL and Excel VBA programming skills is a plus

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 10th September 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position?

Reporting to: Head of Information Security

Job Purpose:

Support the Head of Information Security in monitoring the Family Bank IT estate and ecosystem by proactively detecting cybersecurity events in a timely fashion in order to secure the bank’s assets from unauthorized access, loss or damage.

Key Responsibilities:

• Support in the implementation and continuous improvement of Family Bank’s cybersecurity program and policy.
• Gather, analyze and maintain a current enterprise-wide knowledge base of the Bank’s users, devices, applications and their relationships.
• Support in the design of adequate cybersecurity controls to mitigate against inherent to the Family Bank IT estate including customers.
• Gather cybersecurity intelligence through relationships within the Bank and also through industry benchmarking to facilitate timely updating of the incident response mechanism and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered.
• Support in entrenching and reinforcing of bank-wide cybersecurity awareness culture.
• Regularly update the Bank’s network architecture and data flow diagrams based on changes made by ICT.
• Regularly review and ensure all servers, routers, switches, firewalls and user PCs are up to date with the latest patches, antivirus.
• On a regular basis carry out penetration tests and vulnerability assessments to ensure IT systems are secure and report on significant trends and vulnerabilities.
• Champion resolution of issues raised on ICT audits, control self-assessments, project and reputational risk.
• Collaborate with projects team to actively participate in IT change projects with an aim of designing cybersecurity controls.
• Assist to conduct root cause analysis on noted incidents to ensure no repeat instances arise.
• Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime.
• Assist to detect, report, respond, contain and mitigate incidents that impair adequate data and infrastructure security.
• Assist to constantly assist to update the security systems to deal with new threats. This involves staying abreast of technology news, researching new antivirus technology and new safety protocols.
• Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps.
• Carry out cybersecurity risk assessments for new products and IT projects in the Bank and follow through to ensure that appropriate mitigating controls have been put in place.
• Prepare weekly cybersecurity posture reports to management.
• Immediately report to the management on detected ICT and Information Security incidents
• Follow up for closure of audit issues raised and aversion of repeat incidences.
• Ensure the bank’s compliance with data protection act of 2019 and prudential guidelines on cybersecurity and any other existing or emerging regulatory requirements.
• Attend departmental meetings as may be required.
• Assist in the evaluation and recommendation for tools and solutions that provide security functions.
• Identify and report potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.
• Carry out other official duties as assigned by the Management.

The Person:

• The ideal candidate must possess the following:

Qualifications

• A Bachelor’s degree holder in Computer science, IT or related field.
• At least 3-years’ experience in a financial institution; or a certificate in banking operations.
• At least 3-years’ experience in working in a similar position.
• Professional information security certification: CISM/CISSP or Network certification: CCNA, CCNP.
• A good understanding of the relevant legislative requirements especially the Banking Act and Central Bank of Kenya (CBK) prudential guidelines

Key Competencies and Attributes

Interpersonal:

• High level of integrity.
• Strong analytical capabilities and problem solving skills to interpret data and draw conclusions.
• Self-driven and willingness to work odd hours.
• Excellent project management and planning skills.
• Able to work with data to derive insightful reports and make recommendations
• Solution oriented.
• Strong people, communications and negotiation skills
• Self-starter, passionate and instrumental in ideas generation and execution
• Ability to train, motivate and develop staf

Method of Application

ALL applicants MUST apply online to the email; [email protected]; closing date is 10th September 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.