First Assurance Careers

Job Summary

To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process non-motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained

• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Summary

To plan, manage and monitor the implementation of underwriting activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Customer & Intermediary relationship
• Posting underwriting transactions and other related tasks
• Printing policy documents and debit notes
• Issuing quotations
• Receive risk notes, issuing debit notes and policy documents
• Prepare and issue renewal notice
• Risk profiling on suspect claims to establish under writing gaps

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)