Flare Emergency Response Careers

The Role

We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:

• Review all incoming emergency calls
  • Assess the quality of interactions against predefined criteria, ensuring a high level of customer care and satisfaction.
  • Analyse call data to identify trends and patterns.
  • Pinpoint areas for enhancement in dispatch processes
• Track and report on key performance indicators (KPIs), including call quality and customer satisfaction metrics.
• Flag and escalate critical issues to the appropriate team lead for a swift resolution.
• Collaborate with cross-functional teams to refine dispatch protocols and procedures, fostering continuous improvement in service delivery.

Requirements

• 3+ years of proven experience in quality assurance, preferably in a customer service or call centre environment.
• A bachelor’s degree in a relevant field such as business administration, communications, or a related field is preferred. 
• Exceptional attention to detail and ability to accurately input and analyze data.
• Strong communication skills, both written and verbal, to effectively convey insights and collaborate with team members.
• Ability to work independently and efficiently, listening to numerous calls daily while maintaining focus and accuracy.
• Proficiency in Microsoft Office suite and experience with data analysis tools preferred.
• A keen interest in promoting customer satisfaction and continuous improvement within the dispatch centre.

What will make you stand out

• Previous experience in emergency dispatch or related fields, providing insight into the unique challenges and demands of the role.
• Certification in quality assurance methodologies or relevant training in customer service excellence.
• Demonstrated ability to derive actionable insights from data analysis and effectively implement process improvements.
• Strong problem-solving skills, with the capacity to identify root causes of issues and propose effective solutions.
• Experience working with call monitoring software or other tools used for quality assurance purposes.
• A proactive and adaptable mindset, able to thrive in a fast-paced environment and quickly adapt to evolving priorities and challenges.

The Role

We are seeking an experienced International Launch Expert to implement our expansion into new markets. In this role, you will be responsible for executing a plan to drive growth in international markets by establishing partnerships and operations and closing initial sales.

The ideal candidate will have a proven track record of success in international expansion, with a strong entrepreneurial background in business development, sales, and operations. You should have excellent communication and leadership skills and be able to work effectively with cross-functional teams across different cultural and geographical settings. Here's what you'll do:

• Execute a plan to drive set-up and growth in international markets.
• Hands-on operational leadership for all set-up and growth ops and conversations, being based in launch countries for a dedicated period to set up operations.
• Establish partnerships and initial sales in target markets.
• Work closely with cross-functional teams to ensure the successful execution of the expansion plan.

Requirements

• Proven track record of successfully launching and growing products and services in African markets.
• Proven experience in business development, sales, and operations, focusing on international expansion.
• Track record of being an entrepreneur or working at a fast-growing post-Series A start-up.
• MBA or advanced degree in business, marketing, or, alternatively, entrepreneurial experience.
• Willingness and passion for travel and/or being based abroad 80% of your time.
• Strong communication and leadership skills, with the ability to work effectively with cross-functional teams across different cultural and geographical settings.
• Highly analytical and process-oriented with proven strategic and analytical experience.

Preferred additional qualifications:

• Experience and networks within telecommunications, government, NGOs, and corporates are a plus.
• Fluency in English and French or Arabic is preferred; fluency in other languages is also encouraged - please share language proficiency levels for all business-proficient languages.

Benefits

• Mission-driven team & work; a chance to work on the live and action-packed lifesaving platform
• A fun work environment in our Nairobi office
• Unlimited vacation days
• Healthcare coverage for you and your family
• Ambulance cover and Roadside Assistance by rescue.co
• Life insurance
• Free daily lunch in the office
• Laptop

The Role

We are seeking a highly skilled and innovative Integration Solutions Architect to join our team. This pivotal role involves researching, designing, and implementing integrated software solutions to enhance and optimize our business operations. The ideal candidate will have a robust background in solutions architecture, systems integration, and coding, with a proven track record of leveraging existing systems, SaaS products, and proprietary software to create cohesive, efficient systems.

• Conduct comprehensive research to understand business needs, operational requirements, and the technology landscape.
• Design integrated software solutions that align with our company's goals, operational workflows, and technology infrastructure.
• Evaluate and select appropriate SaaS and existing systems for integration, ensuring compatibility and scalability.
• Develop and implement integration strategies, creating a seamless workflow between proprietary and third-party systems.
• Collaborate with IT, development, and operational teams to ensure solutions meet business needs and are implemented effectively.
• Provide detailed documentation and training for users and IT staff on integrated systems.
• Stay abreast of emerging technologies and trends in systems integration, recommending upgrades and enhancements as necessary.
• Onboard non-technical team members onto systems, supervise system usage and take up, and continuously improve systems for accurate data and usability by the entire team.
• Track and monitor system usage, usability, spend and value.
• Administer existing systems, tracking team uptake and access control.

Requirements

• Bachelor's degree or Master’s degree in any field.
• Minimum of 5 years’ experience in systems integration, solutions architecture, coding, code engineering, systems engineering, or a closely related field.
• Strong coding skills with experience in languages such as Python, Java, Javascript, and .NET.
• Deep understanding of API development, SaaS products, and cloud services.
• Proven ability to design and implement complex integrated systems solutions.
• Excellent problem-solving skills and a design mindset focused on creating innovative solutions.
• Strong communication and collaboration skills, with the ability to understand and explain (and present) complex problems and complex sets of technical requirements.
• Strong understanding of system and data security and security best practices.
• Strong understanding of system redundancies and resilience for up time.

Responsibilities

As the Personal Assistant to the CEO's, you will play a pivotal role in ensuring that our CEOs can focus on driving the company's growth and strategic vision. Your exceptional organizational skills and ability to manage information will be essential in helping the CEOs stay on top of their priorities, minimize distractions, and make informed decisions.

• Coordinate meetings, appointments, and events to optimize the CEOs time and ensure a seamless workflow.
• Filter through various sources of information, emails, and internal communication, highlighting critical action items, questions, and themes that require the CEOs' attention.
• Collaborate with the CEOs to understand their goals and priorities, proactively managing their to-do lists and ensuring that urgent matters receive immediate attention.
• Act as a liaison between the CEOs and various teams within the company, ensuring effective communication and follow-up on action items from meetings.
• Assist in preparing and reviewing reports, presentations, and other documents, maintaining high accuracy and attention to detail.
• Support during meetings, including taking notes, tracking action items, and following up on decisions.
• Continuously seek ways to enhance productivity, suggest process improvements and implement tools that aid organization and efficiency.
• Assisting with ad hoc situations and events that can facilitate CEOs' focus on work, including travel plans, logistical support and planning (e.g. dinner, hotel or event reservations, picking up deliveries or mail, etc.), and other random life events or tasks that may come up inside or outside of the office context.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 4+ years of proven experience as a Personal or Executive Assistant to senior-level executives, preferably in fast-paced start-ups or high-growth environments.
• Exceptional organizational skills with the ability to multitask and manage competing priorities effectively.
• Strong attention to detail and an analytical mindset, capable of distilling complex information into clear and concise summaries.
• Excellent communication and interpersonal skills, able to collaborate with diverse teams and build strong working relationships.
• Demonstrated ability to take initiative and anticipate needs, staying one step ahead of the CEOs' requirements.
• Proficient in using productivity tools and software to streamline tasks and improve efficiency.
• Understanding the start-up culture and willingness to adapt to the industry's dynamic nature.

Benefits

• Mission-driven team & work; a chance to work on live and action-packed lifesaving platform
• A fun and flexible work environment in our Nairobi office & in the field
• Unlimited vacations
• Healthcare coverage for you and your family
• Ambulance Cover and Roadside Assistance by rescue.co
• Free breakfast & lunch in the office

The Role

At the heart of our success lies our exceptional team of individuals dedicated to saving lives and transforming healthcare outcomes. We are rapidly growing and seeking an experienced people/talent expert to manage employee evaluations, growth, and goal-driven performance/KPI tracking. As the Employee Achievement and Success Leader, you will play a pivotal role in driving the people strategy at our company by enforcing and driving performance-oriented and achievement-oriented culture through regular KPI and assessment tracking strategies and processes. This leadership role will require a deep understanding of startup culture, experience in fast-growing environments, and a passion for making a lasting impact in emergency response.

• Expand performance management systems to align individual and team goals with the company's objectives.
• Implement regular performance reviews and provide constructive feedback to team members to enhance overall productivity.
• Deploy data-driven and KPI-driven assessments and monitoring to ensure performance-driven culture.
• Build out the relevant HR functions, including but not limited to performance-based compensation policies, performance tracking and assessment procedures, employee onboarding, performance-based incentives and benefits, and employee goal alignment.
• Coach and develop existing leaders while identifying and nurturing emerging leaders toward goal-alignment, performance-based culture and processes.
• Encourage a collaborative and supportive environment that fosters the company’s values and culture.

Requirements

• Proven experience in a People/Talent leadership role within a start-up or fast-growing organization, preferably in the technology sector.
• Experience working in an international setting with teams distributed across countries and domains.
• Strong understanding of performance management strategies and proven track record of talent development and alignment around business objectives.
• Solid understanding and experience in goal-driven and performance-driven environments, frameworks and processes.
• Proven experience capturing and using data to analyze performance. Ability to set up necessary data-capture systems for effective performance tracking.
• Excellent coaching skills.
• Demonstrated experience in building and managing diverse teams.
• A proactive, hands-on approach with a focus on results and continuous improvement.
• Knowledge of relevant labor laws and regulations.

Benefits

• Mission-driven team & work; a chance to work on the live and action-packed lifesaving platform
• A fun work environment in our Nairobi office
• Unlimited vacation days
• Healthcare coverage for you and your family
• Ambulance cover and Roadside Assistance by rescue.co
• Life insurance
• Free daily lunch in the office

Job Summary:

We are looking for a Sales team member to join our fast-growing start-up. Sales Executive responsibilities include discovering and prospecting new clients, pursuing new sales prospects, and closing deals. If you are passionate about emergency services and have experience in sales, we’d like to meet you. You should have a proven track record in sales, excellent communication and listening skills, amazing organizational skills to keep track of everything, and the ability to manage conversations with Executives.

Responsibilities

• Present, promote and sell products/services to prospective customers (businesses, insurers, executives, and other commercial partners)
• Establish, develop, and maintain positive business and customer relationships with all levels of an organization including HR to C-suite executives
• Actively seek out new sales opportunities and build a leads pipeline of key decision-makers through cold calling, networking, and social media
• Manage a sale from start to finish - deliver compelling presentations, prepare proposals, and send out quotes
• Represent the company in exhibitions or conferences
• Coordinate sales efforts with team members and other departments
• Analyse the territory/market’s potential, track sales, and status reports
• Input customers into the CRM system and measure against the achievement of the required meeting rate and results generated
• Keep on top of best practices, healthcare industry trends, and news
• Hit and exceed daily, weekly, and monthly sales targets

Requirements

• 3+ years of experience in corporate sales and/or business development
• Strong verbal and written communicator
• Excellent phone and presentation skills
• Hands-on experience with CRM software
• Fast learner
• Passion for healthcare and emergency services
• Self-motivated with a results-driven approach
• Medical background is a huge plus

Benefits

• Mission-driven team & work; a chance to work on live and action-packed lifesaving platform
• A fun and flexible work environment in our Nairobi office & in the field
• Unlimited vacations
• Healthcare coverage for you and your family
• Ambulance Cover and Roadside Assistance by rescue.co
• Free breakfast & lunch in the office

The Role

The Product Operations & Strategy Director is responsible for amplifying the velocity of a business area or core service, by increasing the efficiency of the team, products, or operations. To be successful, you will need to be collaborative, entrepreneurial and a strong communicator. You will report to the CEOs and be located in Nairobi, Kenya. You will own and have senior-level input into key services and business focus areas. You will spearhead initiatives that last for multiple quarters or years, helping to iterate on products, and leading the strategic direction of the relevant services, products, and team. The work will fall into the following areas:

• Products & Services: incubate new service offerings and service extensions to assess value; work with various teams on planning and launching new products and services and expanding service scalability.
• Operations: Design, implement, and improve cross-functional systems, teams and processes that Flare needs to grow at scale, including internal ops.
• Partnerships and Business Development: Lead engagement of relevant project/product stakeholders and partners to drive operational scale, community and partner engagement and participation, and long-term project development.

Requirements

We are looking for a candidate with hands-on experience at a high growth start-up or from other senior operational roles with the following skills or characteristics:

• Collaborative team member who knows how to build and inspire teams and stakeholders
• Strong commercial awareness (aka good business instincts) and analytical (financial/data) skills to know what’s worth the company's investments of time, money and people, deep understanding of prioritization strategy, and ability to hypothesize and critically assess the traction and success of initiatives
• Strong presentation and communications skills that are underpinned by qualitative and quantitative data
• Excellent data analysis skills and technical aptitude to understand the Flare suite of technologies and business strategy
• Committed individual who will do what it takes to make the team and company successful
• Ability to juggle multiple priorities
• Relevant skills and competencies in healthcare, health-tech, emergency care or an otherwise relevant field
• Sourcing and analyzing data and conducting research to develop strategy or design effective solutions
• Curious and confident critical thinker - intentionally seeks out new ideas, and perspectives to bring them into the discussion or problem-solving process
• Leader and leads by example to shape the standards for product delivery, collaboration, communication and success at the company

This will make you stand out:

• You have experience working in a high-growth, VC-backed and ideally post Series A company
• You have 8+ years of experience in product operations, product management, or an operational role
• MBA or a relevant graduate degree

The Role

The Product Operations & Strategy Director is responsible for amplifying the velocity of a business area or core service, by increasing the efficiency of the team, products, or operations. The role is cross-cutting and intense. To be successful, you will need to be collaborative, entrepreneurial and a strong communicator. You will report to the CEOs and be located in Nairobi, Kenya. You will own and have senior-level input into key services and business focus areas. You will spearhead initiatives that last for multiple quarters or years, helping to iterate on products, and leading the strategic direction of the relevant services, products, and team. The work will fall into the following areas:

• Products & Services: incubate new service offerings and service extensions to assess value; work with various teams on planning and launching new products and services and expanding service scalability.
• Operations: Design, implement, and improve cross-functional systems, teams and processes that Flare needs to grow at scale, including internal ops.
• Partnerships and Business Development: Lead engagement of relevant project/product stakeholders and partners to drive operational scale, community and partner engagement and participation, and long-term project development.

Requirements
We are looking for a candidate with hands-on experience at a high growth start-up or from other senior operational roles with the following skills or characteristics:

• Collaborative team member who knows how to build and inspire teams and stakeholders
• Strong commercial awareness (aka good business instincts) and analytical (financial/data) skills to know what’s worth the company's investments of time, money and people, deep understanding of prioritization strategy, and ability to hypothesize and critically assess the traction and success of initiatives
• Strong presentation and communications skills that are underpinned by qualitative and quantitative data
• Excellent data analysis skills and technical aptitude to understand the Flare suite of technologies and business strategy
• Committed individual who will do what it takes to make the team and company successful
• Ability to juggle multiple priorities
• Relevant skills and competencies in healthcare, health-tech, emergency care or an otherwise relevant field
• Sourcing and analyzing data and conducting research to develop strategy or design effective solutions
• Curious and confident critical thinker - intentionally seeks out new ideas, and perspectives to bring them into the discussion or problem-solving process
• Leader and leads by example to shape the standards for product delivery, collaboration, communication and success at the company

This will make you stand out:

• You have experience working in a high-growth, VC-backed and ideally post Series A company
• You have 7+ years of experience in product operations, product management, or an operational role
• MBA or a relevant graduate degree

Benefits

• Lean and agile Kenya & global team of highly-skilled and experienced talent
• Mission-driven team & work; work on live and action-packed lifesaving platform
• Full-time position with great team & benefits
• Fun and flexible work environment in our Nairobi office
• Competitive salary

The Role

We are looking to hire Shift Leads to manage the dispatchers while on shift and work with the team to achieve our dispatch KPIs. This role reports directly to the Dispatch Director.

• Manages the outcomes and the performance of an emergency dispatch shift.
• Review cases in real-time and conduct call reviews to assess compliance to protocols, incidents, and areas for improvement.
• Lead shift handover with the outgoing and incoming team and shift lead. Ensures all shift handovers are documented and sent out through the right reporting channels.
• Complete the dispatchers schedule and ensure optimum shift coverage with the right mix of skills.
• Assist with planning, scheduling and coordinating both external and internal training in dispatch
• Assist with recruitment and assessment of new dispatchers.
• Assist with performance evaluations for dispatchers.
• Summarize results monthly in a management report, highlighting trends, any issues and suggestions for improvement.
• Operate various communication equipment and technologies, including computers, radio calls, mobile/ landline phone systems, web platforms, and tools.

Requirements

• Team player with at least three years of experience in managing a team.
• Strong verbal and written communication skills.
• Extremely customer-centric and able to deliver exceptional service with proven success in teaching others the same.
• A strong process-oriented individual with unbelievably consistent attention to detail, organizational and time management abilities.
• Very strong understanding and experience working in emergency dispatch rooms or busy call centers and operations management best practices.
• Experience in leveraging technology with an ability to blind type at a speed of at least 35 wpm.
• Preference is given to medical professionals with at least 7 years in the field or relevant experience, including nursing, midwives, paramedicine, EMTs, social workers, and psychologists. Other professionals from intense and high-traffic call centres, dispatch operations, and similar settings will be considered.

Benefits

• Mission-driven team & work; a chance to work on the live and action-packed lifesaving platform
• A fun work environment in our Nairobi office
• Healthcare coverage for you and your family
• Ambulance cover and Roadside Assistance by rescue. co
• Life insurance
• Free daily lunch in the office
• Laptop