Fresh Life Careers

About the Role

We are expanding our franchise network, by identifying and selling our sanitation products and services. We are looking for Sales Associates who will be responsible for customer acquisition and retention and leading the sales and customer life cycle.

Duties and Responsibilities

Meet established sales targets, goals, and quotas within the assigned territory.

• Generate new leads every month.
• Ensure that 80% of the new leads generated are converted.
• Ensure 100% retention of new customers month-on-month.

Market & Customer Expansion

• Establish plans and strategies to expand the customer base in the assigned sales area.
• Mapping and data collection to enable validation of a specific market territory.
• Maintain contact with clients in the market area to ensure high levels of client satisfaction.
• Keep clear records of customer details in alignment with our client processes to ensure adherence.

Support and operations 

• Report any operational issues within their sales area.
• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing).
• Ensure 100% FLRs are conducted accurately.

Qualifications

• Diploma or degree in any Business or related field of study.
• 2-3 years of previous experience in field-based sales i.e. Working in FMCG or previous knowledge of informal settlements is required.
• Comfortable working in informal settlements of Kisumu e.g. Nyalenda, Manyatta A,B, etc.
• Confident and persuasive communicator (English and Swahili and the local language is required)
• Good interpersonal skills, effective communicator, attentive to detail, strong problem-solving and interpretation skills.
• Self-starter - Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.
• Demonstrable experience in handling multiple customer demands, and target-based sales.
• Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.

Physical Job Demands

• 90% of the job is field-based mainly in working in the informal settlements presenting to Plot owners, Institutions, and business people within Kisumu. 
• Applicants must be physically fit and can walk/ stand for long hours
• Applicant must have a working smartphone to make use of our Sales App
• We will only consider candidates based in Kisumu.

About the Role

• The Fundraising and Partnerships Manager joins us at a critical juncture. Our growth in the next 5 years will hinge on our ability to mobilize resources and build strategic partnerships with bi-laterals, INGOs, multilaterals, and governments for the scaling of our safe sanitation services to citizens everywhere. The Fundraising and Partnerships Manager will be responsible for raising institutional and philanthropic funds to achieve our strategy, as well as implementing organizational-level initiatives for Results-Based Financing (RBF), climate financing, and Public-Private partnerships (PPP) with the government. The Fundraising and Partnerships Manager manages the business development team and leads relationships with key global partners.

Duties and Responsibilities

• Achieve Fresh Life’s ambitious grant fundraising targets through partnerships with key stakeholders.
• Collaborate with the leadership team to align fundraising strategies with organizational goals.
• Lead strategy for all aspects of donor relationships, including conducting baseline prospect identification and research, preparation of proposals, solicitation, closure, and stewardship.
• Cultivate strong, trust-based relationships with grantmakers, foundations, government agencies, and other key stakeholders.
• Drive the implementation of Results-Based Financing (RBF), climate financing, and Public-Private Partnerships (PPP) with the government.
• Network with potential donors and partners to enhance funding opportunities.
• Manage and inspire a high-performing business development team.
• Represent Fresh Life and the Sanergy Collaborative externally with funders, government, and other key stakeholders. 
• Enhance the efficiency and effectiveness of business development processes, including proposal development, partnership management, financial reporting, etc.

Qualifications

• Master's Degree in International Development, Economics, Project Management, or equivalent preferred.
• 7+ years of work experience in a social enterprise with a proven track record in building partnerships and raising and managing grants >$5 million/ year.
• Passion for the Cause: A genuine passion for Fresh Life’s mission and effectively conveying its importance to potential donors and partners.
• Project Management: Effective organization and management skills are crucial for planning,  executing, and leveraging strategic fundraising opportunities and campaigns.
• Highly organized and able to follow through and prioritize tasks.
• Impeccable integrity and ethics.
• An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information, required fluency in English.
• Inspiring leader for the team and the organization in a fast-paced work environment.

Application Deadline

2024-02-29

 

About the Role

• Fresh Life is looking for an exceptional individual to join our Business Development team. The Fundraising & Partnerships Specialist will be responsible for leading the fundraising efforts to secure and manage significant income from a diverse range of funders to support Fresh Life’s operations and growth in Nairobi, Kenya. They will lead collaborative research, engagement strategy and proposal development for funders to increase the scale and impact of the organization. A confident networker, they will represent the organization at meetings, forums and events in order to initiate and strengthen strategic relationships. They will support the organization in the research and development of strategies for Public-Private Partnership (PPP) with government entities. They will contribute to the organizational business development knowledge with best practices, procedures, and tools for the diversification of financing structures.

Duties and Responsibilities

• Achieve Fresh Life’s ambitious fundraising targets for Nairobi’s growth through building and maintaining partnerships with key external stakeholders, including philanthropic and institutional funders.
• Lead all aspects of donor relationships, including conducting prospect research, preparing proposals, managing internal execution of grants, and reporting, working closely with the Operational and Finance teams.  
• Craft strong, tailored messages that resonate with existing and new partners and funders. 
• Ensure reporting requirements for all funders are met and reports are completed to deadlines.
• Build and manage strong, trust-based relationships with key stakeholders at multilaterals, governments, and in the WASH industry.
• Represent Fresh Life externally with funders, government, and other key stakeholders. 
• Remain abreast of sectors and funders’ trends in line with sustainable development goals, build organizational understanding of new funders and contribute information for prioritization of funding opportunities for scale.
• Improve efficiency and effectiveness of business development processes, including proposal development, partnership management, financial reporting, etc.

Qualifications

• Bachelor’s Degree in International Development, Economics, Project Management, or equivalent preferred.
• 5+ years of work experience in fundraising in a global development context.
• Demonstrated understanding of and experience in international development or the social sector more broadly. Knowledge of the sanitation sector is a plus.
• Confident external communication and excellent writing skills.
• Highly organized team player, with proactive and flexible work style, and able to follow through and prioritize tasks.
• Strong existing funder networks preferred. Ideal candidate would be able to leverage past relationships to develop a strong pipeline of new partnerships.
• Impeccable integrity and ethics.

Application Deadline

2024-02-29

About the Role

• This job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to FLOs  (FLT repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

Duties and Responsibilities

Customers Onboarding 

• Onboard quality customers through executing customer vetting.
• Clearly set customer expectations, their role and the organization’s role before they are fully onboarded.
• Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards, the process of issues escalation and making payments.

Manage credit/Debt collection

• Visit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
• Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
• Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
• Engage customers in the most effective way through deploying CLEAR conversations with FLOs.
• Always ensure your toilet portfolio’s operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture of retention numbers.
• Employ simple problem-solving techniques to tackle payment-related issues.

Management of issues/Cases

• Manage escalation of customer complaints and issues by ensuring all are escalated within the right time frame.
• Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
• Conduct problem-solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.
• Issues that commonly happen are maintenance/Repair issues, late/missed collections, payment issues and other issues raised by customers.

Customer Data/Documentation.

• Manage customer information by ensuring customer details are correctly captured in the system and any errors are corrected timely.
• Verify customer documentation after launch to ensure franchise agreements Land approvals document, government approval forms and any other documents are available and information is well captured and signed correctly.
• Ensure the operational status of the FLTs in the field reflects the odoo status all times.
• Document all customer issues.

Standards

• Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
• Conduct refresher training to all customers and users on sanitation and hygiene.
• Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
• After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.

Retention.

• Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
• Prevent closures by working to tackle issues that might lead to closures 
• Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately.

Qualifications

• Diploma or Degree in business management/ credit/debt management
• Previous experience in debt collection, credit control, field-based sales (FMCG) is preferred
• Good communication skills, customer handling/management skills, problem-solving skills, customer service
• Customer-centric - employs diplomacy and firmness to build win-win partnerships with customers.
• Ability to collect customer data and generate reports
• Computer literate with basic, MS Excel skills 
• Confident, assertive and persuasive - ability to handle difficult customers

About the Role

This job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to FL Operators  (FLT repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

Duties and Responsibilities

• Customers Onboarding 
  • Onboard quality customers through executing customer vetting.
  • Clearly set customer expectations, their role and the organization’s role before they are fully onboarded.
  • Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards, the process of issues escalation and making payments.
• Manage credit/Debt collection
  • Visit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
  • Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
  • Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
  • Engage customers in the most effective way through deploying CLEAR conversations with FLOs.
  • Always ensure your toilet portfolio’s operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture of retention numbers.
  • Employ simple problem-solving techniques to tackle payment-related issues.
• Management of issues/Cases
  • Manage escalation of custo
  • mer complaints and issues by ensuring all are escalated within the right time frame.
  • Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
  • Conduct problem-solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.
  • Issues that commonly happe
  • n are maintenance/Repair issues, late/missed collections, payment issues and other issues raised by customers.
• Customer Data/Documentation.
  • Manage customer information by ensuring customer details are correctly captured in the system and any errors are corrected timely.
  • Verify customer documentation after launch to ensure franchise agreements Land approvals document, government approval forms and any other documents are available and information is well captured and signed correctly.
  • Ensure the operational status of the FLTs in the field reflects the odoo status all times.
  • Document all customer issues.
• Standards
  • Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
  • Conduct refresher training to all customers and users on sanitation and hygiene.
  • Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
  • After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.
• Retention.
  • Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
  • Prevent closures by working to tackle issues that might lead to closures 
  • Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately.

Qualifications

• Diploma or Degree in business management/ credit/debt management
• Previous experience in debt collection, credit control, field-based sales (FMCG) is preferred
• Good communication skills, customer handling/management skills, problem-solving skills, customer service
• Customer-centric - employs diplomacy and firmness to get win-win partnerships with customers.
• Ability to collect customer data and generate reports
• Computer literate with basic, MS Excel skills 
• Confident, assertive and persuasive - ability to handle difficult customers

Physically fit - this role is 100% field based and involves walking daily, in informal settlements of Nairobi.

About the role

• The Junior Talent Partner will provide technical support on talent-related matters to assigned teams and business leaders in our new cities across Kenya; specifically, you will support teams in Eldoret and Kisumu. This role will cut across both talent operations functions, including administrative support and talent partnering with business units. The ideal candidate will be a HR generalist with 3+ years of experience in an industrial setup.

Duties and Responsibilities

Supporting Recruitment and Onboarding

• Support assigned team to Identify their recruitment needs and support workforce planning according to operations and sales projections
• Liaise with the Talent Acquisition team to support orientation plans and educate newly hired employees on HR policies, internal procedures and regulations

Performance Management

• Review employee performance through Talent Review Board sessions and
• Taking all employees through the performance Management process and tools,
• Support and coach teammates, supervisors, and managers across the organization on measures they can take to improve performance within their teams

Employee & Industrial Relations

• Serve as a trusted resource in addressing all issues concerning our people policies and processes with the utmost confidentiality.
• Attend to Employee relations matters, e.g., disciplinary, staff grievances, etc that are reported to you within prescribed timelines

Learning and Development

• Support teams in ensuring they identify their L&D needs and the budget is well-administered.

Employee Engagement, Health, Wellness and Wellbeing

• Creating employee engagement plans, getting necessary budget approval and initiating activities
• Interacting and building relationships with our staff members and the executive team, unearthing opportunities to collaborate with them directly
• Creating employee engagement plans, getting necessary budget approval and initiating activities
• Encourage a cordial working relationship and foster collaboration amongst all team members by encouraging participation from all teammates in all forums, including meetings, events, etc

Oversee Office Administration

• Maintaining physical and digital files for employees and their documents, benefits and attendance records
• Manage relationships with our vendors to promote a harmonious working relationship i.e. Caterers, Event suppliers, courier service providers, etc
• Oversee the general office administration as necessary to avoid interruptions in front-office procedures
• Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities

Qualifications

• Bachelor’s Degree in Human Resource Management or a related field of study
• 3+ years’ experience as a HR generalist supporting functions such as: HR operations, contract management, administration, employee relations, and performance management practices
• Previous experience from an industrial or manufacturing setup, social impact or NGO sector is ideal
• Experience in supporting field-based teams with a high degree of understanding and empathy for employees at the ‘shop floor’ level is preferred.
• Professional body membership is an added advantage:  IHRM, CHRP-K, SHRM

Desired attributes to succeed in this role:

• Excellent communication skills, verbal and written - Ability to articulate challenges very clearly.
• High emotional quotient showing discretion in addressing both senior managers and shop floor teammates
• Commercial acumen with proven ability to grasp how Talent impacts business objectives
• Highly organized with strong problem-solving skills and ability to establish priorities for self and team
• Excited about driving sanitation impact at scale and growth of our network
• Impeccable integrity and ethics - maintaining a high level of confidentiality
• Willing to work in Kisumu with periodic travel to Eldoret

About Role

We are expanding our franchise network, by identifying and selling our sanitation products and services. We are looking for Sales Associates who will be responsible for customer acquisition and retention and leading the sales and customer life cycle.

Duties And Responsibilities

• Meet established sales targets, goals and quotas.
• Establish plans and strategies to expand the customer base in the assigned sales area.
• Maintain contact with clients in the market area to ensure high levels of client satisfaction.
• Undertake careful record-keeping processes.
• Mapping and data collection to enable validation of a specific market territory.
• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing).

Qualifications

• Diploma or degree in any Business or related field of study.
• 2-3 years of previous experience in field-based sales i.e. Working in FMCG or previous knowledge of informal settlements is required.
• Comfortable working in informal settlements
• Confident and persuasive communicator (English, Swahili)
• Good interpersonal skills, effective communicator, attentive to detail, strong problem-solving and interpretation skills.
• Self-starter - Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.
• Demonstrable experience in handling multiple customer demands, and target-based sales.
• Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.

Physical Job Demands

• 90% of the job is field-based mainly in working in the informal settlements presenting to Plot owners, Institutions, and business people.
• Applicants must be physically fit and can walk/ stand for long hours
• Applicant must have a working smartphone to make use of our Sales App

Do you have a question about how to apply for a job at Sanergy Collaborative or our recruitment process? Explore our frequently asked questions here to find out.

Fresh Life is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.

NOTE TO APPLICANTS

FRESH LIFE DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). WE DO NOT ASK FOR INFORMATION PERTAINING TO YOUR BANK ACCOUNT DETAILS AND ANY OTHER PERSONAL INFORMATION OUTSIDE THE RECRUITMENT PROCESS.

As Driver 1, you will be responsible for efficiently and effectively fulfilling customer requirements by transporting materials from one location to the other, escalating all maintenance-related issues, and observing all traffic laws while in the line of duty.

• Actively participate in shift/route plan scrum meetings when called upon.
• Develop and test out hypotheses to improve performance.
• Implement preventive actions as assigned by the manager.
• Track the route performance on actual vs planned
• Participate in route/shift plan analysis to identify areas of improvement to increase adherence.
• Implement corrective measures to achieve daily adherence to the plan/targets set by your Supervisor.
• Participate in sessions to redesign routes/shift plans to improve department performance.
• Suggest ideas to your Supervisor to redesign and implement better issues escalation and resolution mechanisms
• Collaborate with Maintenance teams to ensure timely resolution of breakdowns.
• Collaborate with the QHSE team to ensure workplace audits scheduled are done and
• H&S standards adhered to.
• Have cordial interactions with the community/clients as you do your work
• Report any complaints or concerns raised by existing customers or any other member of the community
• Adhere to shift schedules, work plans, and PM schedules to the satisfaction of the supervisor
• Proactively ask or seek clarification from the supervisor on any areas of work that are unclear
• Openly share ideas during scrum and team meetings on how current processes can be improved
• Participate in new improvement initiatives as assigned by the supervisor
• Use and handle assigned company assets as per the set policy

Requirement

• High school graduate with a minimum of C-
• An excellent record keeper who keeps information up to date
•  At least (5) years of experience in driving heavy commercial vehicles
• Must be a person with excellent interpersonal skills, unquestionable integrity, team player, and able to work with minimum supervision
• Must be physically fit to drive for a minimum of 8 hrs

Monthly Salary: 25,000 

About the Graduate Trainee Program

This is a 1 year graduate program that aims to equip graduates with work-ready skills, more specifically those that are typical to our sanitation impact work in informal settlements. Applicants can expect to support our operational teams, including: Sales, Customer Service & Credit Collection, and Marketing department in our Kisumu office.

What do we offer in this specific role?

• Engaging environment – Fresh Life provides meaningful, engaging, and challenging work that propels you to sharpen your skills
• You will be surrounded by more than 300 teammates who are innovative, passionate, and results-driven.
• You will tackle some of the most pressing challenges of our time as we build healthy, prosperous communities in Kenya and African cities.
• Growth opportunity: You will have opportunities to advance your technical and leadership skills. 
• You will leverage your current strengths and be challenged to develop new skills. 
• You will be assigned real work that includes problem solving and continuous process improvement.

Duties and Responsibilities

• Participate as an active member in the Graduate Management Program;
• Take responsibility for and commit to continuous self-development throughout the 12 month duration of the program in order to achieve a high level of competence as outlined by the program specifications;
• Observe all Fresh Life's policies, procedures and demonstrate FL behaviors and values;
• Adopt to different working environments and team cultures;
• Make sound judgments and make effective, timely decisions;
• Be positive and courageous and seek opportunities to learn and develop;
• Inspire and influence others;
• Work with your supervisor to maintain a performance rating of meet and preferably exceed set expectations;
• Attend and pass all core training prerequisites and programs within the specified time-frames;
• Successfully manage and complete all assigned projects and assessments as per program requirements and schedule;
• Commit to being available to work in any part of the business during the program and be placed in any department within the business aligned to the program;
• Identify business and program improvement opportunities and communicate these to the program coordinator or assigned supervisor as applicable and by so doing, actively contribute to the growth and development of the Fresh Life's operations;
• Willingly and continuously share knowledge and learning with program peers as well as supervisors and program managers;
• Accurately maintain and update his/her personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program duration.

Qualifications

• Bachelor’s degree in a Business/ Communication/ Social Science or a related course
• Applicants must have graduated within the last 3 years and must be <30 years of age.
• 6 months to 24 months of experience in sales, customer service, or debt collection is desired; active internship engagements or business ventures will also be considered.
• Proficiency in Ms Office and G-Suite. Candidates with above average excel and analytical skills will have an added advantage
• Demonstrated proactivity and ability to take up leadership roles in forums that build our society outside the typical education system. E.g. AIESEC, Presidential Clubs, EMUN, Member Associations, etc.
• Applicant MUST be living or working in Kisumu to qualify.

Desired Characteristics

• A positive attitude, with an eagerness to learn and a ability to take instruction
• Good written and verbal communication skills 
• Ability to problem solve, capable of prioritizing and multitasking
• Strong interpersonal skills, emotional quotient and ability to work effectively within a diverse team
• Good analytical skills
• Methodical, accurate and pays attention to detail
• Goal-oriented: Ability to remain calm and focused under pressure and with conflicting deadlines

Regen Organics/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.

NOTE TO APPLICANTS REGEN ORGANICS AND FRESH LIFE DO NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). REGEN ORGANICS AND FRESH LIFE DO NOT ASK FOR INFORMATION PERTAINING TO YOUR BANK ACCOUNT DETAILS AND ANY OTHER PERSONAL INFORMATION OUTSIDE THE RECRUITMENT PROCESS.