HIAS Careers

• HIAS Kenya is seeking an experienced consultant(s) to conduct a meta-assessment for all evaluation reports (baseline, mid-term and endline) and other project reports conducted in the period 2020-2023 and triangulate with secondary sources. The consultant will review these evaluations and conduct a meta-analysis of their results and methods. This will involve critically assessing the robustness of the evaluations, analyzing the results obtained and drawing out key recommendations and lessons learned from the findings.

The Main Purpose Of The Meta-Assessment Is To

• Carry out an extensive literature review from HIAS reports, journals, periodicals and online reviews.
• The assessment will involve identifying gaps among refugees across the HIAS signature programs and localization.
• Synthesize evidence from the evaluations conducted in the past to determine the effectiveness, relevance and impact of HIAS work and areas of strengthening.
• Determine the overall quality, credibility, and use of evaluations to provide advice on improvements and adjustments to existing and future evaluations.

Objective Of The Meta-assessment

• To what extent these evaluations carried between 2020 and 2023 fulfil widely accepted standards in terms of quality and develop recommendations on what aspects to improve and how to increase the usefulness of HIAS Kenya project evaluations?
• What are the key findings, recommendations and lessons learnt to improve the performance of HIAS institutional capacity-building and productive capacity enhancement projects?
• Provide a consolidated assessment on the performance of HIAS projects, particularly in relation to its relevance, efficiency, effectiveness, impact, and sustainability.

Methodology

• The meta-assessment will be guided by the OECD criteria of evaluation (relevance, effectiveness, efficiency, coherence, sustainability, and impact). It will assess the relevance of the objectives of HIAS Programs. It will assess the effectiveness of the project in line with the respective program objectives. It will assess efficiency in relation to cost-effectiveness or the Value for Money. Conversely, sustainability, particularly through capacity-building, should be assessed to gauge the continuity of program objectives once HIAS Programs end.

The selected consultants will conduct.

• Document review:
• An extensive desk top review of existing from reports, journals, periodicals and online reviews
• A document review of baseline, mid-term reviews, final evaluations and project completion reports and other HIAS strategic documents.
• Survey and interviews:
• For each selected project evaluation, staff of HIAS implementing the respective projects and partners will be consulted through interviews or surveys to ascertain the perceived usefulness of HIAS Kenya project evaluations as well as support functions, challenges, and constraints.

Deliverables
The Consultant Is Expected To Deliver The Following

• Inception report (including a work plan and timeline).
• Data collection tools as appropriate
• Draft meta-evaluation report.
• Finalize the draft report after receiving comments HIAS Kenya
• Submit the final report HIAS Kenya Country Director.
• Presentation of the final meta-evaluation report (the final report must contain an executive summary and a list of recommendations made by the consultant. It should not comprise more than 30 pages, excluding annexes)

These tasks are indicative for understanding the meta-evaluation. They will be adjusted and elaborated in the consultant's Inception meeting and as agreed upon by HIAS Kenya.
Managing the evaluation process

• HIAS MEAL Coordinator will be responsible for the overall coordination of the Meta-assessment with the consultant to ensure timely and quality outputs. In addition, the Program Managers, Program Director, Regional technical advisors, and Country Director will provide all the necessary technical and operational support required throughout the process.

HIAS Will Provide

• Relevant documentation and background information.
• Contacts of relevant stakeholders.
• Consolidated feedback/guidance on draft reports.

Qualification And Experience Of The Evaluator/Consultant

• In accordance with these TOR and the Inception Report (to be produced by the winning consultant), the consultant will be responsible for the evaluation's overall conduct, including submitting/presenting all evaluation deliverables in a timely manner.

HIAS is looking for a consultant/team with the following skills and qualifications.

• The team leader should possess a postgraduate degree in research-oriented social science or a related discipline.
• Extensive MEAL expertise and experience (at least ten years), including leading global program evaluations in displaced people/refugee programming.
• Demonstrable expertise and a good understanding of refugee operations especially in Kenya, refugee protection risks, and relevant international /regional refugee frameworks
• Extended experience in conducting meta-evaluations and in developing analytical protocols (Consultant to submit work related previously done)
• Excellent and demonstrated understanding of ethical issues in research
• Experience in developing data collection tools using KOBO
• Excellent verbal and written communication in English is required
• Knowledge of institutional issues related to development programming (including funding and administration and the role of donors, and partnerships).

Other Skills

• Strong analytical skills and ability to work independently.
• Excellent report-writing and editing skills.
• Excellent data presentation and visualization skills.

Position Summary

• HIAS works with communities’ natural systems to optimize support for Persons with Specific Needs (PSNs). This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of PSNs; and facilitate their access to appropriate care. HIAS seeks to recruit a Community Outreach Worker who will be required to identify the most at risk and vulnerable refugees, provide them with necessary information as needed and link them with opportunities for psychosocial assessment and vulnerability assessment preceding appropriate intervention.

Essential Functions

• Identification of the most vulnerable refugees in the community in need of protection and psychosocial support (including counselling, food assistance, protection concerns, financial assistance, medical assistance etc.)
• Participation in community awareness and information dissemination to members of the community.
• Assist in referral of vulnerable refugees in the community to partner agencies for appropriate intervention.
• Provide support to caseworkers in the follow up and tracking of individual cases and updating the status accordingly.
• Assist in the provision of direct assistance to refugees in the community.
• Assist with translation for refugees in the community during assessments, home visits, counseling sessions and other activities as may be required.
• Assist in the mobilization of community members for support groups, community forums and sensitization campaigns within the communities.
• Accompany case workers for home visits, conduct individual visits, follow-ups and provide feedback reports to the case workers.
• Provide weekly and monthly quantitative and qualitative reports to the line manager highlighting individual performance, progress against targets and client needs and outcomes of assistance provided.
• Attend regular staff meetings, monthly debriefings, trainings, and other meetings as required and ensure regular personal development and supervision.
• Perform other related duties as assigned.

Qualifications & Requirements

• 1 year working experience, including at least 6 months working with the refugee community, preferably with an NGO.
• Experience in the field of refugee protection and assistance is an added advantage.
• Basic literacy, writing and numeracy skills.
• Should be well integrated to the dynamics and needs of members of the refugee community within their areas.
• Good working knowledge of the community needs and gaps.
• Ability to work with members of the community with little or no supervision.
• Computer literacy
• Strong communication and interpersonal skills
• Basic counselling skills
• Strong problem-solving skills
• Strong training skills in community development and working with PSN will be an added advantage.
• Knowledge of Accountability to Affected Populations (AAP)
• Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA) will be an added advantage.
• Proficiency in English or Kiswahili and other languages spoken within the Ethiopian communities eg: Amharic, Oromo etc.

POSITION SUMMARY:

• HIAS seeks a Program Officer, Africa/Eurasia to support programs and operational needs in HIAS’ country offices in the Africa/Eurasia region, with a special focus on Africa. Reporting to the Program Manager, Africa/Eurasia, they will support HIAS’ programs in Africa through reporting, monitoring, cross-divisional collaboration, proposal development, advocacy and related administrative duties. The Program Officer, Africa/Eurasia will work closely with other International Programs staff, including technical colleagues focused on Gender/GBV, Mental Health & Psychosocial Support, Economic Inclusion and Legal Protection. The successful candidate has a demonstrated ability to coordinate between country programs and headquarters, as well as a keen understanding of field-based challenges and opportunities.

Note, this position is based in Africa in countries where HIAS has existing operations.

ESSENTIAL FUNCTIONS:

• Monitors the progress of projects and activities toward the achievement of key objectives and deliverables through regular communication with key country office staff and HQ.
• Supports the sharing of insights and experiences from field staff and leadership across the International Programs (IP) department, the wider organization and to external audiences.
• Works closely with the Institutional Development team, technical teams and other field-based colleagues to support proposal and budget development for a wide range of funding opportunities focused on activities in the Africa/Eurasia region.
• Conducts monitoring exercises and evaluates overall performance of country office operations.
• Coordinates closely with field-based colleagues, including Country Directors, Program Directors and other field staff, among IP staff, and within other HQ divisions, including in Budget & Fiscal Compliance, Monitoring & Evaluation, Human Resources. Information Technology, Advocacy, Communications and others.
• Schedules cross-divisional meetings and meetings between field and HQ staff, setting agendas, preparing IT platforms, taking meeting notes and ensuring follow-up on takeaways.
• Supports Deputy Regional Director, Africa/Eurasia to address gaps in program progress and operational challenges with country staff and HQ colleagues.
• Drafts monitoring reports for distribution to HQ staff and country staff, and schedules meetings to discuss key achievements and deliverables.
• Reviews and contributes to monthly and quarterly program reports and other documents in French and English for funders, HIAS staff and Board of Directors on HIAS’ regional operations.
• Represents HIAS at external partner and/or coordination meetings, as needed.
• Responds to requests for information and guidance from HQ offices.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Graduate degree preferred in Social Sciences or Development.
• 2-3 years of experience in the NGO sector, preferably in refugee or humanitarian fields.
• 2+ years of experience working at the field level is strongly preferred.
• English and French fluency are both required.
• Demonstrated experience in project management.
• Knowledge of project design, planning and budgeting.
• Experience coordinating, reviewing and supporting funding proposals.
• Experience in community-based protection and human rights approaches preferred.
• Have strong organizational skills with the ability to manage time efficiently, meet deadlines and work independently.
• Have excellent written communication and research skills.
• Have a flexible, creative and collaborative working style.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Commitment to HIAS’ mission and values, and refugee protection.
• Ability to travel up to 25% of the time.
• Travel, to include travel to insecure operating environments, may be required.

• HIAS Kenya is seeking an experienced consultant(s) to conduct a meta-assessment for all evaluation reports (baseline, mid-term and endline) and other project reports conducted in the period 2020-2023 and triangulate with secondary sources. The consultant will review these evaluations and conduct a meta-analysis of their results and methods. This will involve critically assessing the robustness of the evaluations, analyzing the results obtained and drawing out key recommendations and lessons learned from the findings.

The Main Purpose Of The Meta-Assessment Is To

• Carry out an extensive literature review from HIAS reports, journals, periodicals and online reviews.
• The assessment will involve identifying gaps among refugees across the HIAS signature programs and localization.
• Synthesize evidence from the evaluations conducted in the past to determine the effectiveness, relevance and impact of HIAS work and areas of strengthening.
• Determine the overall quality, credibility, and use of evaluations to provide advice on improvements and adjustments to existing and future evaluations.

Objective Of The Meta-assessment

• To what extent these evaluations carried between 2020 and 2023 fulfil widely accepted standards in terms of quality and develop recommendations on what aspects to improve and how to increase the usefulness of HIAS Kenya project evaluations?
• What are the key findings, recommendations and lessons learnt to improve the performance of HIAS institutional capacity-building and productive capacity enhancement projects?
• Provide a consolidated assessment on the performance of HIAS projects, particularly in relation to its relevance, efficiency, effectiveness, impact, and sustainability.

Methodology

• The meta-assessment will be guided by the OECD criteria of evaluation (relevance, effectiveness, efficiency, coherence, sustainability, and impact). It will assess the relevance of the objectives of HIAS Programs. It will assess the effectiveness of the project in line with the respective program objectives. It will assess efficiency in relation to cost-effectiveness or the Value for Money. Conversely, sustainability, particularly through capacity-building, should be assessed to gauge the continuity of program objectives once HIAS Programs end.

The selected consultants will conduct.

Document review:

• An extensive desk top review of existing from reports, journals, periodicals and online reviews
• A document review of baseline, mid-term reviews, final evaluations and project completion reports and other HIAS strategic documents.
• Survey and interviews:
• For each selected project evaluation, staff of HIAS implementing the respective projects and partners will be consulted through interviews or surveys to ascertain the perceived usefulness of HIAS Kenya project evaluations as well as support functions, challenges, and constraints.

Deliverables
The Consultant Is Expected To Deliver The Following

• Inception report (including a work plan and timeline).
• Data collection tools as appropriate
• Draft meta-evaluation report.
• Finalize the draft report after receiving comments HIAS Kenya
• Submit the final report HIAS Kenya Country Director.
• Presentation of the final meta-evaluation report (the final report must contain an executive summary and a list of recommendations made by the consultant. It should not comprise more than 30 pages, excluding annexes)

These tasks are indicative for understanding the meta-evaluation. They will be adjusted and elaborated in the consultant's Inception meeting and as agreed upon by HIAS Kenya.
Managing the evaluation process

• HIAS MEAL Coordinator will be responsible for the overall coordination of the Meta-assessment with the consultant to ensure timely and quality outputs. In addition, the Program Managers, Program Director, Regional technical advisors, and Country Director will provide all the necessary technical and operational support required throughout the process.

HIAS Will Provide

• Relevant documentation and background information.
• Contacts of relevant stakeholders.
• Consolidated feedback/guidance on draft reports.

Qualification And Experience Of The Evaluator/Consultant
In accordance with these TOR and the Inception Report (to be produced by the winning consultant), the consultant will be responsible for the evaluation's overall conduct, including submitting/presenting all evaluation deliverables in a timely manner.
HIAS is looking for a consultant/team with the following skills and qualifications.

• The team leader should possess a postgraduate degree in research-oriented social science or a related discipline.
• Extensive MEAL expertise and experience (at least ten years), including leading global program evaluations in displaced people/refugee programming.
• Demonstrable expertise and a good understanding of refugee operations especially in Kenya, refugee protection risks, and relevant international /regional refugee frameworks
• Extended experience in conducting meta-evaluations and in developing analytical protocols (Consultant to submit work related previously done)
• Excellent and demonstrated understanding of ethical issues in research
• Experience in developing data collection tools using KOBO
• Excellent verbal and written communication in English is required
• Knowledge of institutional issues related to development programming (including funding and administration and the role of donors, and partnerships).

Other Skills

• Strong analytical skills and ability to work independently.
• Excellent report-writing and editing skills.
• Excellent data presentation and visualization skills.

ASSESSMENT OBJECTIVES

• The primary objective of this assessment exercise is to identify, map and analyze the overall humanitarian needs in Kenya’s refugee camps. Secondly, it is intended to provide an analytical insight into where different needs lie and to what extent, so that relevant program areas of CARE and HIAS Kenya can add value, prioritize, plan and respond.

The Specific Objectives Are

• To provide an empirical overview of the status and developments of humanitarian needs across Kenya’s refugee camps, especially regarding the accessibility to basic services.
• To enable evidence-based engagement with the donors and partners in the humanitarian sector.
• To feed and strengthen advocacy efforts.
• To support better planning and implementation of emergency and longer-term programs by allocating scarce resources based on needs and community capacity.
• To establish the suitable mechanisms for Accountability to Affected Populations including Feedback, Complaints and Response Mechanisms for vulnerable refugees, including LGBTQ+ persons, and the host community in Kakuma and Dadaab and Kalobeyei.
• To screen the environmental risks linked to intended project and to assess the environmental impact of humanitarian operations planned.

METHODOLOGY AND SAMPLING

• The methodology used to carry the needs assessment will be rooted in a mixed methodology, combining the collection of both qualitative and quantitative data through a cross-sectional study design. The study aims to target 200 respondents (140 HH & 40 FGDS and 10 KII) on household quantitative surveys, Key Informant Interviews targeting local humanitarian Aid organizations operating in Dadaab and Kakuma and Kalobeyei, government departments and UNHCR and Focus Group Discussions on camps targeted for the exercises. The sampling frame will be made up of ‘People affected by displacement’ i.e., IDPs, Host Communities, Refugees, Asylum Seekers, and Returnees. To assess the environmental risks and impacts, the NEAT+ tool “Rapid and simple project-level environmental screening for humanitarian operations” will be used.

ETHICAL CONSIDERATIONS

• All questionnaires and interviews will open with a statement aimed at obtaining the consent of the interviewee(s). Potential respondents will be briefed about the purpose of the survey, confdentiality, and anonymity and that it is 100% voluntary. The interviewer will then expressly seek their consent to participate in the survey. Respondents who decline to participate will respectfully be left out.
• Consent will also be sought to share information gathered from the needs assessment with partners.

KEY PRIORITIES /AREAS OF INTEREST FOR DATA COLLECTION

• The assessment will be centered around the core humanitarian competencies of CARE and HIAS to maintain relevance with CARE’s and HIAS’ overall program policies. Below are key priorities for each of the competencies based on which data is to be collected.

The Multisectoral Needs Assessment (MSA) Should Include Data On

• the context of intervention and priority needs, preferences and capacities of people affected by the crisis.
• the risks and vulnerabilities to which the population is exposed, with a particular attention given to the environmental ones; and
• analysis of responses.

Overall, All Data Collected, And The Needs Identified Should Be Analyzed According To Gender, Age, Disability, And Household Status (returnees, Displaced Persons, Returnees, Hosts, Etc.) And Should Include Data On The Following Elements

• Assess the humanitarian situation in the targeted localities, confirm the presence of displaced persons (Refugees, Asylum seekers, IDPs/returnees, returnees), the situation of host families, and identify the different vulnerabilities suffered by the different categories of targeted populations, with their impacts on the different groups disaggregated by sex, gender, age and disability;
• Assess the security situation (forced displacement, inter-communal conflicts, attacks by armed groups) as well as accessibility to areas of displacement and return, with the impact on different groups disaggregated by gender, age and disability.
• Assess potential and observed protection problems in the targeted health areas, disaggregating the impact on different gender and age groups (identification of problems and victims), with a particular focus on the specific situation/vulnerability of women and girls.
• Assess the environmental risks and the potential impact that humanitarian operations could have on the target areas, with a specific focus on WASH activities. and
• The sectors to be assessed under this MSA are as follows:
• Food security: main food crops, proportion of food produced and obtained on local markets, proportion of food obtained through humanitarian distributions, size of cultivated plots, estimation of harvested quantities (no. of months of reserve) and of food stocks, mitigation measures and survival strategies adopted by the most vulnerable groups.
• Nutrition: access to health and nutrition services for vulnerable groups (children under five, pregnant/lactating women, elderly, people with disabilities and/or special needs).
• Livelihoods: access to land and water for agricultural production, ownership of productive assets (means of production for agriculture (tools and seeds), livestock, processing, transport, etc.), main sources of income (in normal times) and alternative sources of income (other than agriculture), access to employment (most frequent activities, evolution of supply/demand on the labor market, evolution of the price of daily work), evolution of labor migration, evolution of the level of indebtedness;
• WASH: access to safe water in quantity and quality (sources of supply, drawing, transport, storage, use/consumption, food preparation, food and water conservation, hygiene, etc.)
• Protection and gender (especially Child Protection and SGBV): main threats and violations of fundamental rights, access to essential protection services, endogenous measures to prevent conflicts and violence against people, existing community services and possible referrals; people most affected by the crisis, specific needs of each category of people (women, men, girls, boys, etc.), socio-economic interaction between different categories of people within the household and in the community, rates and instances of SGBV and existing care services; and
• Health including Mental Health and Psychosocial Support: access to essential and emergency health services, capacity of health care providers, status and gaps in health care facilities, response to community and infectious diseases/epidemics, status and services for child and maternal health, and sexual and reproductive health.

HIAS’ and CARE’s Responsibilities

• Adherence to the contract terms and conditions
• Oversight of the exercise
• Develop jointly with the service provider assessment questions and refine indicators.
• Work with the service provider on the preparation of tools, selection of sampling and data gathering methodologies.
• Sign-off technical plan/proposal
• Sign-off tools before deployed for fieldwork.
• Participate in validation workshop to give feedback and endorse assessment findings.
• Assign a focal point that regularly liaises with the service provider.

QUALIFICATIONS

• The consultancy firm/individual must be registered with all relevant authorities and specializes in conducting qualitative and quantitative research.
• The consultancy firm/individual must have more than 7 years’ experience of conducting a variety of surveys in Kenya.
• A track record conducting needs assessment within the displacement context is highly desirable.
• The consultancy firm/individual must demonstrate ability to lead experienced teams to conduct face-to-face interviews in Kenya.
• The consultancy firm/individual has impeccable record of confidentiality and sensitivity and is able and willing to handle sensitive information, ensuring anonymity of respondents whilst safeguarding access to the raw data for partners stated in this Terms of Reference.
• The consultancy firm/individual can demonstrate sound financial accountability.
• The consultancy firm/individual can use to a high-level data entry and data analyzing software such as CS Pro and SPSS, and can produce visual graphics from data, such as charts produced in Microsoft Excel. Experience in graphic design will be an advantage but is not required.
• The consultancy firm/individual has a good track record of working with international organizations such as international NGOs or the UN in Kenya.

Position Summary

• The Temporary receptionist will be responsible for performing clerical tasks within the office to support daily operations. The receptionist will answer and transfer phone calls to staff, sort and deliver mails, greet and direct visitors accordingly.

Essential Functions

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Update calendars and schedule meetings.
• Assist with payment requisition for utilities e.g. electricity tokens, water bills and garbage collection.
• Establish and maintain effective relationship with internal and external customers for improved service delivery.
• Ensure that all the office telephone lines, are working efficiently and loaded with airtime at all times.
• Any other duty as may be assigned.

Qualifications & Requirements

• Diploma/Degree in administration, office management, front office management or related field.
• Ability to multitask and assume unanticipated assignments.
• Excellent attention to detail and sound organizational skills.
• Strong interpersonal and communication skills
• Verbal and written communication skills
• Organizational and time management skills.
• Knowledge of Accountability to Affected Population.
• Knowledge in PSEA and Anti-Fraud.

POSITION SUMMARY:

• The driver will provide effective transport facilitation to staff and clients in order to attain the objectives of the organization.

ESSENTIAL FUNCTIONS:

• Support the Staff on official transport and dispatch duties to required destinations when requested.
• Facilitate transport of office Field Operations Staff when carrying out home visits and outreach activities
• Where applicable, assist staff with loading and offloading items for distribution to clients
• Maintain high standard of service to both internal and external guests.
• Ensure punctuality and safe transport.
• Observing the road and traffic laws and regulations of the Country.
• Ensure that safe driving practices are adhered to including local driving codes and internally agreed standards.
• Maintain interior and exterior cleanliness of the car
• Ensure the vehicle is in good working condition at all times.
• Ensure vehicle is kept secure at all times.
• Ensure vehicle is given regular/day-to-day maintenance checks: check oil, water, battery, brakes, tyres, etc.
• Schedule regular car service appointments and report any issues that arise.
• Ensure vehicle repairs are carried out properly by official manufacturers specifications.
• Arrange for other repairs, prepare and maintain vehicle spare parts inventory.
• Prepare and submit vehicle monitoring report, including records of vehicle operations, maintenance, expenses, mileage as required.
• Log official trips, daily mileage, gas consumption, oil changes as required.
• Provide assistance to the Operations Manager and other office staff in the time working at the office, in tasks including but not limited to photocopying and filing.
• Handling mail, delivering goods and correspondences, carrying parcels, packages, and delivery and collection of official documents as required.
• Maintain a record of all deliveries done in the delivery book.
• Prepare vehicle monthly reports of specific allocated vehicle allocated to him.

QUALIFICATIONS & REQUIREMENTS:

• Minimum of Secondary school education is preferred with a Minimum of Grade C.
• Must have a clean and valid driving license of classes B, C1, D1, D2, and D3
• Should have a minimum of five (5) years of experience in driving 4WD vehicles, Nissan Vans and school bus.
• Flexibility and ability to stand in for other drivers when required to do so is necessary.
• Good inter-personal, communication (English and Kiswahili-written and spoken) a must.
• Must have good knowledge of Nairobi and its environs.
• Basic mechanical knowledge is an advantage.
• Should have defensive driving skills.

POSITION SUMMARY:

• HIAS Kenya seeks to recruit an Economic Inclusion Associate who will support Economic Inclusion activities at HIAS various sites. In particular, the Associate will: Support social and economic protection of vulnerable refugees through integrated services and support economic recovery activities for refugees and host communities in Nairobi. The Associate will conduct occasional field monitoring visits to the camps.

ESSENTIAL FUNCTIONS:

• Provides support and follow-up to targeted cases for the Graduation Model or the SESP program (GMA).
• Register and update agreements, support plans, follow-up actions and graduation criteria for each case in the data system.
• Update the physical file of each case in the GMA.
• Make home visits to families who are in the targeting process.
• Provide periodic follow-up (minimum twice a month) for 12 months, to each case targeted in the poverty alleviation programs
• Process the application and delivery of monthly cash assistance for families registered within the GMA or the SESP program.
• Make referrals and accompaniments to families within the poverty alleviation programs for accessing services.
• Call and monitor financial management and other training required by the poverty alleviation intervention.
• Coordinate and refer cases to the different service areas according to care requirements (Livelihoods, Legal protection, Gender based violence and Mental health and psychosocial support)
• Coordinate activities of follow-up and accompaniment of cases with Community Volunteers.
• Coordinate jointly with the various areas of HIAS, community actions that promote local integration in the different sectors.
• Facilitate the processes of strengthening and accompaniment of the actions undertaken with social and institutional groups of the locality.
• Strengthen the mapping of relevant neighborhood actors to later socialize it with the other areas of HIAS and local partners.
• Make links with public or private institutions in sectors or districts that allow the refugee population free access to their services.
• Participate in case evaluation committees and team meetings.
• Participate in the Reframery McMaster university study by
  • Enrolling clients through information sharing and informed consent procedures.
  • Attending TOT training delivered by McMaster university.
  • conducting training to the identified cohorts of beneficiaries.
• Prepares weekly, monthly and quarterly reports.
• Any other duty that may be assigned.

QUALIFICATIONS & REQUIREMENTS:

• A degree in Entrepreneurship, Social Sciences or Community Development or any other relevant course
• At least 1-2 years’ experience in implementation of entrepreneurship and livelihood programs in humanitarian settings.
• Experience working with youth targeted programs and human rights programs will be an added advantage..
• Experience in online training and support
• Knowledge of development issues, trends, challenges and opportunities and implications to community development
• Excellent interpersonal skills, including the ability to build relationships with colleagues.
• Excellent written and oral communication skills, including presentation and report writing.
• Negotiation, influencing and problem-solving skills.
• Ability to analyze information and evaluate options including planning skills
• Proficient in computer skills and use of relevant software
• Knowledge of Accountability to Affected Populations (AAP)
• Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA)

POSITION SUMMARY:

• HIAS works with communities’ natural systems to optimize support for Persons with Specific Needs (PSNs). This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of PSNs; and facilitate their access to appropriate care. HIAS seeks to recruit 3 Community Outreach Workers who will be required to identify the most at risk and vulnerable refugees, provide them with necessary information as needed and link them with opportunities for psychosocial assessment and vulnerability assessment preceding appropriate intervention.

ESSENTIAL FUNCTIONS:

• Identify the most vulnerable refugees in the community in need of protection and psychosocial support (including counselling, protection concerns, financial assistance, medical assistance etc.)
• Participate in community awareness and information dissemination to members of the community.
• Assist in referral of vulnerable refugees in the community to partner agencies for appropriate intervention.
• Provide support to associates in the follow up and tracking of individual cases and updating the status accordingly.
• Assist in the provision of direct assistance to refugees in the community.
• Assist with translation for refugees in the community during assessments, home visits, counseling sessions and other activities as may be required.
• Assist in the mobilization of community members for support groups, community forums and sensitization campaigns within the communities.
• Accompany associates for home visits, conduct individual visits, follow-ups and provide feedback reports to the case workers.
• Provide weekly and monthly quantitative and qualitative reports to the line manager highlighting individual performance, progress against targets and client needs and outcomes of assistance provided.
• Attend regular staff meetings, monthly debriefings, trainings, and other meetings as required and ensure regular personal development and supervision.
• Perform other related duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• 1 year working experience, including at least 6 months working with the refugee community, preferably with an NGO.
• Experience in the field of refugee protection and assistance is an added advantage.
• Basic literacy and numeracy skills.
• Should be well integrated to the dynamics and needs of members of the refugee community within their areas.
• Good working knowledge of the community needs and gaps.
• Ability to work with members of the community with little or no supervision.
• Computer literacy
• Strong communication and interpersonal skills
• Basic counselling skills
• Strong problem-solving skills
• Strong training skills in community development and working with PSN will be an added advantage.
• Knowledge of Accountability to Affected Populations (AAP)
• Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA) will be an added advantage.
• Proficiency in English or Kiswahili, and other major languages spoken within the Rwandese and Congolese nationalities, eg: Kinyamulenge and Kinyarwanda.
• Located in Kasarani, Githurai and Kayole