ICEA Lion Group Careers

Job summary

To promote NSSF Tier 2 Fund Administration & Investment by identifying leads, developing a hot pipeline, offering competitive quotations, generating revenue through direct business acquisition, facilitating new business processing, and providing excellent customer service

Responsibilities

•  Develop new business through personal initiative.
•  Promptly providing accurate value added and competitive Quotations and proposals to direct clients/prospects.
•  Make consistent follow up of all proposals and quotations.
•  Ensure weekly/monthly activity reports are prepared in readiness for weekly activity reporting.
•  Making prompt follow up on outstanding proposal/application forms and KYCs on closed businesses to facilitate prompt new business processing and transfer to operations.
•  Making follow up on outstanding transfer values and contributions for pensions business.
•  Responding to queries/inquiries from clients promptly and tactfully.
•  Participate in organizing online or physical events such as workshops or training forums for clients.
• Attending Clients Meetings and AGMs as assigned by the Manager

Requirements

•  Bachelor’s Degree in a business or social science related field from a reputable university.
•  At least  one (1) year of experience in sales of financial solutions
•  Exceptional sales and customer service skills
•  Brilliant presentation skills
•  Skilled at negotiation and problem-solving
•  Strong communicator, both verbal and written
•  Self-motivated but able to work as part of a team.
•  Good organizational and time-management skills.
•  Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
•  Good negotiation skills and persuasiveness.
•  Confidence presenting to a groups of people.
•  Trustworthiness and discretion when handling confidential information.
•  A smart appearance and professional manner.
•  Knowledge of legislation governing Retirement Benefits and Insurance in Kenya will be an added advantage.

Job Summary

• The job holder will be responsible for the Design, Implementation and Administration of ICEA LION Group’s Enterprise Database (DB) Systems. This encompasses performance tuning, capacity planning, continuity management, and second-line support for databases utilized in Enterprise Resource Planning Systems, Core Business Systems, Business Analytics Systems, Customer Relationship Systems, and other supporting application databases within the Group.

Roles

• Design, administer, and support databases across development, test, and production environments, both on-premises and in cloud environments
• Collaborate with Infrastructure and other Technology teams on hardware requirements and support needs
• Ensure database security, integrity, and compliance with established standards
• Implement backup and recovery strategies for business databases
• Conduct regular reviews to ensure compliance with established standards, policies, configuration guidelines, and procedures
• Develop and maintain documentation for database architecture, security, configuration, and operations for all systems
• Perform capacity planning and optimize database performance.
• Design Business Continuity Planning (BCP) and High Availability solutions for databases.
• Manage database projects in collaboration with Applications, Software, and IT security teams
• Monitor and enhance database system performance in alignment with Service Level Agreements

Requirements

• Bachelor’s degree in IT or a related field.
• Three (3) years of experience managing relational and non-relational databases.
• Proficient in physical database design.
• Experience in Microsoft SQL Server Systems and MySQL Administration.
• Understanding of data reporting and visualization, e.g., dashboards.
• Experience linking disconnected data sets to meet business requirements.
• Strong analytical skills, especially in data consolidation from diverse data sets.
• Proven experience in data warehouse management & ETL (Extract, Transform, Load) processes.
• Relevant database certifications on MS-SQL.
• Familiarity with other database systems such as PostgreSQL, Cloud SQL, NoSQL, and other common and emerging open-source database technologies.
• Working knowledge of Windows Server and Linux Operating Systems and Database licensing models.
• Good communication skills (oral & written)

Job Summary

• The role of the Business Development Officer is promoting and growing the Group Life & Pensions business by providing competitive quotations to clients, generating revenue through diverse distribution channels, new business processing, and providing excellent customer service.

Roles And Responsibilities

• Providing and sending competitive quotations to prospects.
• Preparing and writing proposals for submission and tender processing
• Processing of documentation for new business acquisition.
• Preparing risk registers for various clients.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Developing and maintaining good working relationships with intermediaries and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Providing management with market feedback and intelligence.
• Sending out renewal instructions two months in advance.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a monthly report to managers.
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Preparing regular management reports.
• Managing broker/agents social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Traveling out of town to sources, renewing and collecting premiums.
• Generating revenue from new and existing brokers as well as clients.
• Providing e-advice to system development initiatives affecting the business development team.
• Identifying broker needs in order to help develop new business opportunities in liaison with business development heads.
• Providing quotations, client services.
• Training of staff (Executive Trainees, & Business Development Assistants) and intermediaries

Occasional Duties

• Taking part in internal Ad Hoc Committees.
• Participating in the automation of business functions

Requirements Academic And Professional Qualifications

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent would be and added advantage
• At least four (4) year’s post qualification experience in a Life Assurance and Pensions Business Development function. Must have previous experience in sales and marketing.

Core Technical competencies

• Appreciable understanding of the Kenya insurance market, the prevailing business environment and products by the competition.
• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Self-motivated but able to work as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation and persuasion skills.
• Confidence presenting to large groups of people.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Strong attention to detail, ability to multitask and performance oriented

Job Summary

• The Assistant Manager, Marketing & Client Relations will be responsible for matters related to brand, profile, image and marketing of ICEA LION Asset Management Limited (ILAM). They champion the marketing of all company products, raise the company profile and brand, and drive communication with all stakeholders, including clients, intermediaries, business partners etc. The role involves optimizing all our client channels of engagement.

Roles And Responsibilities

Marketing & Communication

• Create and/or manage all marketing materials including brochures, banners, application forms, website content, presentation deck etc.
• Lead and coordinate logistical preparations for all client engagement initiatives, e.g. investor education, annual investment conferences, client appreciation events, corporate gifts, media investor briefings etc.
• Support the sales and business development teams in organizing marketing events such as worksites, activations, intermediaries training and awards etc.
• Participate in the development and implementation of product campaigns, monitor the campaigns, and report on the results of campaigns.
• Generate SMS and email marketing content, tracking links for email analysis and lead generation.
• Work with the Group Marketing and Communication Department to develop and implement a content calendar for social media marketing.
• Work with the Group Marketing and Communication Department to develop and implement online advertising, including paid search and social media, email, SMS, digital display etc.
• Implement various market commentaries and education materials to educate investors on our investment products/services.
• Prepare and implement an annual marketing activity calendar covering retail and institutional business segments.
• Analyze data to evaluate past marketing initiatives success and develop new ideas to improve brand visibility and product marketing.
• Partner with relevant collaborators including the sales/business development team, customer service team, investment team, and data analytics, to garner industry and customer insights to deploy and deliver on approved initiatives.
• Carry out regular competitor analysis, proactively offering suggestions to improve our position in the marketplace.
• Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
• Prepare and track the approved marketing budget to ensure the attainment of objectives.
• Prepare and present monthly reports on marketing activities and provide regular updates as may be required.

Client & Partner Relations

• Maintain a database of clients, business partners and other stakeholders.
• Build relationships with key stakeholders in the retail and pension business segments.
• Works closely with the sales/business development and investment teams in identifying opportunities to grow client relationships.
• Attend meetings and calls with current and prospective clients, as may be required.

Requirements
Academic and Professional Experience

• At least 5 years’ experience in a similar role in marketing and communications within the financial services industry.
• A Bachelor’s degree in marketing, communications or a related field from a recognized university.
• CIM and other professional courses are an added advantage

Core Technical & Behavioral Competencies

• Excellent communication skills (oral and written)
• Good in logistics and event planning with the ability to prioritize and multi-task
• Good interpersonal and relationship management skills with the ability to interface with people at all levels, from staff to clients to business partners to media.
• Demonstrable leadership and collaboration skills
• Attention to detail
• Ability to think creatively and innovatively
• Good problem-solving skills
• A self-starter with high standards of integrity
• Driven and goal-oriented
• A good working knowledge of the financial services industry and financial products
• Good understanding of traditional and emerging marketing channels
• Digital/online/social media strategy and implementation knowledge
• Knowledge of corporate communications best practices
• Budget management skills and proficiency

Job Description
Job Overview

The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION’s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company’s goals. This includes crafting press releases, managing internal communications, coordinating public relations efforts, and fostering positive relationships with media outlets.

Key Responsibilities:

Corporate and Internal Communications

• Craft and disseminate internal communications fostering a collaborative work culture.
• Craft captivating digital and internal content in line with the communications calendar.
• Manage crisis communications, ensuring timely and accurate information in collaboration with the Group Head, Marketing and Communications.
• Implement feedback mechanisms to continuously improve internal communication processes.
• Craft thought leadership, ESG, and engaging content for digital and internal consumption in collaboration with Group Head, Marketing, and Communications
• Lead initiatives to celebrate team achievements, enhancing employee morale in collaboration with the HR department
• Plan and deploy the corporate communications/public relations/media engagement initiatives
• Draft press releases and internal communication material for various initiatives and events in collaboration with the Group Head, Marketing and Communications
• Coordinate media and event invitations and subsequent coverage with key media partners to maintain brand position and reputation; Foster positive relationships with media outlets
• Coordinate with internal stakeholders on events and initiatives to ensure brand image and presence is properly managed 

Planning & Resource Coordination

• Coordinate resources efficiently to meet project timelines and deliverables.
• Conduct regular resource assessments to optimize allocation across communication projects
• Coordinate initiatives and budgets to deliver on ICEA LION Group’s business strategic objectives
• Manage the corporate communications expenditure to ensure the attainment of objectives as per the approved budget
• Collaborate with cross-functional teams to align communication plans with business priorities.

Brand & Reputation Management

• Proactively identify potential risks to the company's reputation and develop mitigation strategies.
• Conduct regular ICEA LION brand audits to assess public perception and adjust communication strategies accordingly.
• Engage in stakeholder management to strengthen relationships and build positive brand associations.
• Monitor industry trends and competitor communications to stay ahead of potential reputation challenges.
• Economically manage and build affinity and desired reputation for the ICEA LION brand across all customer touchpoints
• Coordinate our Corporate Social Investment initiatives as per strategy
• Collaborate with various businesses within the group to identify unique brand, product, and service engagement and visibility opportunities based on the internal and external consumers’ needs
• Partner with the customer experience teams to deliver on key initiatives
• Manage events and engagements to corporate standard

Group Business Support

• Collaborate with business units to identify and leverage unique communication opportunities.
• Conduct regular assessments of industry-specific communication trends and apply insights.
• Provide targeted support for thought leadership content creation in each business domain.
• Facilitate cross-business collaboration to share best practices and enhance overall communication effectiveness.

Requirements
Qualifications:

• A Bachelor’s Degree in Marketing/Communications or related field and over 4 years of experience in a similar role in corporate communications/Public relations, preferably in a financial service-oriented industry.
• Strong writing, interpersonal, and strategic skills are essential for success in this role
• Knowledge of public/media relations and corporate communications best practices
• ·  Ability to draft and coordinate the production of corporate literature and presentations, company publications, press releases, and other public communication in electronic and hard copy format
• People skills with the ability to interface with people at all levels from junior staff to executive management, as well as other stakeholders including the media and other business partners
• Ability to interpret and influence design and advertising work to deliver the spirit and feel of the brand
• Problem-solving skills and ability to handle multiple tasks
• Self-starter, organized, with high integrity, Team player
• High level of energy and ability to travel on short notice; ability to work under pressure and under challenging circumstances

 

Job Summary

• Legal Officer is expected to be knowledgeable and experienced in all Insurance legal matters namely Motor Third Party Property and Injury cases, Employer’s liability/Common Law, Breach of contract of insurance, Tort, Employment Matters and legal disputes in commercial law.

Roles And Responsibilities
Handling of Recoveries

• Pursue recovery directly against third parties, insurance company through out of court negotiations and in court through the normal legal process.
• Prepare demand letters for all matters referred for recovery from claims department.
• Conduct tracing where necessary.
• Maintain a register for all recovery matters with properly marked status
• Prepare matters for filing in court before they are time barred
• Arrange for witnesses to attend court
• Attend court on behalf of the company to give evidence
• Ensure advocates forward all recovered monies to the company promptly.
• Process filing fees and advocates fees in recovery matters
• Report on all successful recoveries on a monthly basis.
• Conduct recoveries for motor and non-motor, GIT, Marine, Carriers liability

Handling of Judgements

• Maintain judgment register and appeals registers
• Review all judgements within 7 days of delivery
• Initiate negotiations and conclude within stay period
• Ensure all judgements are paid or appeal lodged within the stay period
• Issue notice to insureds for judgements above the policy limit
• Review all outstanding appeals
• Negotiate the appeals with guidance from supervisor.
• Ensure we recover in appeals any money due to the company
• Raise payments for judgements and advocates final fees

Hearings - Ensure all files coming up for hearing are reviewed before hearing date and instructions issued to dealing advocates.

• Maintain Hearing diary
• Opinions - All opinions by our advocates are reviewed and instructions given to the lawyers.
• Attend to advocates queries on matters pending in court.
• Secure attendance of witnesses in court.
• Refer claimants for re-examination by our doctors
• Call for any outstanding excess especially in Employers liability matters
• Ensure companys interest is safeguarded at all times for matters pending in court.
• Where instructions are given to settle, ensure consents are duly recorded in court or consents filed with a stay period of 30 days

Requirements Academic And Professional Qualifications

• Bachelor of Law degree (LLB)
• Legal Diploma (Dip. in Law, KSL)
• An advocate of the High Court
• Knowledge in insurance products, services, principles and practice
• Claims management and handling process in a legal section
• Excellent Verbal and written communication
• Cumulative 5 Years post admission experience in a legal department in an insurance company

Core Technical Competencies Required For The Role

• High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• High levels of integrity.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Self-motivated but able to work as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation skills and persuasiveness.
• Confidence presenting to large groups of people.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Proficient knowledge in IT.
• Conflict resolution skills.

Role Summary

• The Finance Manager will assist the Chief Finance Officer (CFO) in the management, administration and coordination of finance department activities. These will include continuous development and monitoring of internal controls, protecting and growing company assets, fostering operational efficiency, contribution to the implementation of company strategic initiatives, and facilitation of accurate and timely financial performance reporting to support management decisions.

Roles And Responsibilities
Leadership

• Manage the Company’s technical financial & accounting matters.
• Oversee the monitoring and implementation of key financial controls across the Finance value chain.
• Develop team members through coaching and mentoring.

Planning and Budgeting

• Assist the CFO in the development and management of the Company’s annual business budgets.
• Monitoring of and reporting on Company budgetary discipline for efficiency.
• Participate in the development of financial performance measures that support the Company’s strategic direction.
• Conducting meaningful proactive financial analysis to inform and support key business decisions.

Investment & Treasury Management

• Assist the CFO in Capital management and allocation strategy execution.
• Constantly review and ensure compliance with the approved investment mix.
• Regularly monitor and review investment performance reports from various service providers such as fund and property managers.

Operational & Financial Controls

• Regularly review the accounting and financial systems to enhance efficiency.
• Establish and monitor internal control processes required to manage and grow the business.
• Proactively work with the internal audit team to identify and implement financial control improvements.
• Supervise the Companys transaction processing systems.
• Ensure that accounting record keeping meets the requirements of auditors, regulatory agencies and applicable standards.
• Ensuring that key Company account reconciliations are conducted regularly and outstanding items promptly resolved.
• Collaborate with the procurement function in the relevant value chain management.
• Assist in providing operating departments with appropriate guidance on raising of accounting transactions.

Tax & Regulatory Compliance

• Active monitoring of changes in tax legislation and ensure compliance.
• Timely remittance of all applicable taxes.
• Ensure all relevant returns including annual license application are filed accurately and in a timely manner.
• Ensure that the Company complies with the relevant legal and regulatory requirements.

Reporting

• Ensure timely and accurate preparation and review of periodic and ad hoc management reports.
• Work with the operations team and report on key performance metrics driving financial results.
• Review and ensure timely filing of statutory and regulatory returns.
• Work with external auditors to ensure timely closure of statutory audits.
• Timely implementation of internal & external audit recommendations

Requirements Academic And Professional Qualifications

• Bachelor of Commerce Accounting degree from a recognized university.
• CPA (K) or ACCA professional qualification.
• Member of ICPAK or a recognized Accounting body and in good standing.
• Accounting, Audit and (or) Actuarial background and experience.
• A minimum of six (6) years of post-qualification experience with at least three (3) years in a management position
• Knowledge or experience in the Insurance industry will be an added advantage
• Good working knowledge and understanding of International Financial Reporting Standards with a good understanding of IFRS 17
• Excellence in Data Analytics will be an added advantage

Core Technical Competencies Required For The Role

• Strong communication and presentation skills including proven ability and experience in developing proposals, concept papers as well as writing business reports.
• Working experience in financial modelling, budgeting and planning.
• Attention to detail, analytical and critical thinking skills.
• Experience in implementation of new systems and building strong internal control environments.
• Hands-on orientation with a focus on timely execution of tasks to the highest quality without supervision.
• Understanding and working experience of Kenyan tax regulations.
• Understanding of local financial industry regulations.
• Great interpersonal skills with proven ability to lead a team, influence others to accomplish collective goals and relate well with both internal and external customers.
• Good technology skills and hands-on experience with computerized accounting applications.
• Experience in change management and the ability to positively drive change

About the job

• Liaise with various departments to collect and collate compliance risk assessment data to facilitate the establishment of the compliance universe in addition to giving recommendations on the high- risk issues.
• Monitor and report on the daily management of compliance issues at respective units including significant internal policies.
• Act as anti-money laundering liaison contact in Head Office, maintaining continuous dialogue and information to business units on key issues defined in the AML/KYC policies.
• Prepare internal compliance reports with regard to external and regulatory compliance issues.
• Monitor and alert on the status and performance of compliance responsibilities across Head Office support functions.
• Plan, support & provide AML/KYC awareness and system training and other compliance policy training across the business units.
• Carry out initial review of AML alerts and maintain follow-up for conclusion on AML case management, including providing AML system support to users.
• Carry out compliance risk events data collection, analysis and preparation of reporting including recommendations to mitigate exposures.
• Maintain continuous engagement with business units and carry out compliance risk monitoring, analysis and reporting on new products and projects.
• Provide compliance risk liaison at peer levels across specialist and risk functions (Legal, Audit, Risk, HR and Finance).
• Promote and reinforce a strong culture of compliance throughout the organization, emphasizing the importance of AML and reporting obligations.
• Develop and deliver training programs to enhance compliance awareness and knowledge among employees and management.
• Review the business continuity programme within the company and ensure that regular tests are conducted and the policies and frameworks are regularly updated.
• Identifying areas of weakness with regards to business continuity and recommend remedial measures in consultation with all the relevant stakeholders.
• Conduct due diligence on vendors/suppliers whom the business is intending to establish business relationships with.
• Carry out comprehensive risk assessments across the business & functional areas in line with the risk management framework.
• Evaluate the adequacy and effectiveness of controls established by management to ensure that identified risks are appropriately mitigated at both departmental and process levels.
• Maintain the risk registers and assist management in tracking progress on the implementation of risk mitigation action plans.
• Coordinate the performance of strategic risk analysis by reviewing business processes in liaison with business owners to identify potential risks.
• Participate in the formulation and review of risk management and control activities for products to ensure they meet the set objectives and are worthwhile investments with a quantifiable return.
• Facilitate awareness and training programs on risk management, controls and compliance activities.
• Prepare reports for the Board Audit and Risk Committee

Requirements

• A Bachelor’s degree in Finance, Economics, Law or Business-related field. A postgraduate Master’s degree and professional qualification in risk management will be an added advantage.
• Demonstrated understanding of the regulatory environment including the Insurance Act, CMA Act and RBA Act.
• Good knowledge of money laundering issues and KYC requirements.
• A good understanding of insurance operation and business functions.
• Good management skills including organizational, communication and problem solving skills.
• Demonstrated high integrity
• 3 years of working experience – with at least 1 year of experience, in either compliance or audit related activities.

Job Summary

The job holder is responsible for processing placement of insurance covers while employing prudence in risk analysis/assessment with the aim of minimizing losses, debiting new/renewal of business and efficiently process policy documents in order to facilitate timely collection of premium in order to ensure that there is business retention, growth and profitability.

Roles and Responsibilities

•   Attending to direct clients, agents and brokers enquiries and instructions.
•   Ensuring that proper underwriting is done through vetting and scrutinizing of proposal forms, risk notes and other instructions received from brokers, agents and clients in order to ensure compliance with underwriting guidelines and reinsurance treaty terms.
•   Inviting renewals and ensuring that renewal notices are sent out to clients/intermediaries as per set standards.
•   Issuance of policy documents and other documents in accordance to the set turnaround period.
•   Debiting premium accurately and ensuring that all premiums are booked in the month they are due and as per the set turnaround timelines (TATs) and that the documents raised are accurate.
•   Maintenance and safekeeping of all documents by uploading them to Electronic Document Management System (EDMS) 
•   Handling correspondence in accordance with the mail handling procedure
•   Processing credit notes within the month they are due and as per the set TATs.
•   Issuing Motor certificates and Comesa cards and ensuring all are debited and accounted for.
•   Preparing and paying monthly Comesa cards returns to Kenya Re
•   Maintain high customer experience standards on a day to day basis.
•   Preparation of periodical management and performance reports and any other duties as may be directed by the Management.
•   Identify and suggesting improvements to the footprint system and other operating systems for improved efficiency.
•   Perform any other assigned duties from time to time.
•   Positively promoting the department and company as a whole, in order to maximize brand leverage.

Requirements
Academic and Professional Qualifications and knowledge

•   Bachelor Degree in Business or related discipline from a reputable university.
•   Advanced Diploma in Insurance, professional qualification(s) in insurance e.g. AIIK, ACII or equivalent considered as added advantage

Experience

• At least 3 years’ experience in underwriting all classes of General Insurance.
• Core Technical Competencies Required for the role
•   Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
•   Problem-solving skills
•   Analytical and creative thinking skills
•   Project management skills
•   Good customer relationship management skills (internal and external customers)
•   Good communications skills, both written and verbal.
•   Self-motivated but able to work as part of a team.
•   Good organizational and time-management skills.
•   Positive attitude, self-driven and able to work with minimal supervision.
•   Good negotiation skills and persuasiveness.
•   Trustworthiness and discretion when handling confidential information.
•    A smart appearance and professional manner