Jamii Telecommunications Ltd Careers

We are seeking an experienced, to support the technical evaluation and/or bid process, customer solutions design and to work directly with customers, sales, technical teams, service delivery, and product development teams to help ensure the successful incubation, adoption, and enablement of solutions to our customers.

PRE-SALES ENGINEER JOB RESPONSIBILITIES

• Design and implement customers’ Communication and Networking Solutions .
• Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs.
• Act as a contributing member of the project team from project inception to completion.
• Actively listen to client problems and needs to implement well aligned solution plans.
• Evaluate, make decisions and provide advice on suitable technologies for various projects.
• Consistently monitor the scope of network projects.
• Collaborate with project managers and other staff members to develop budgets and timelines for solutions.
• Assess and evaluate, risks and benefits of the proposed solutions as required.
• Document clients’ current ICT framework/architecture and organizational data flow.
• Understand and communicate customer-specific value of JTL products and solutions and their integration with the customers’ ICT ecosystem.
• Syncs regularly with Commercial team to review strategies and future sales opportunities.
• Design solutions for customers on day-to-day basis, fitting in the Order to Billing process already defined in the system.
• Contributing member to Product Development team, to develop solutions that meets and exceeds the ICT communications needs of customers.

QUALIFICATIONS FOR PRE-SALES ENGINEER JOB

• Bachelor’s Degree or above in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent with professional qualifications (CCNA,CCNP)
• 5+ years of pre-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B in the Telecommunications Industry.
• Enterprise customer-facing experience required, including demonstrated leadership with multiple roles.
• Exceptional verbal and written communication skills, and comfort with leading independent .presentations, training, and debugging sessions with CTOs and business users.
• Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams.

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

CUSTOMER EXPERIENCE JOB RESPONSIBILITIES

•  Respond to customer inquiries and make every effort to satisfy the caller’s inquiry and maintain a good relationship with the customer.
•  Calm dissatisfied customers resolve complaints and report both the complaint and solution to the Team Leader / Customer Service Manager.
•  Inform customers of all additional defects found on their accounts / links, or other work required, and gain express authority for such work, prior to commencement.
•  Collate required information by conducting proactive discussions with customers to identify and prevent potential problems.
•  Provide customers with product and service information.
•  Process orders, forms and applications.
•  Identify and escalate priority issues.
•  Answer calls and route to appropriate resource where necessary and complete call logs and reports.
•  Inform customers of all related issues on their accounts or connections, which have will affect their satisfaction with the services offered such as any authorizations required, service upgrades, utilization (over utilization), expected outages or service fluctuations etc.
•  Contact customers on any issues identified as concerns from JTL such as overdue accounts, compromised networks etc.
•  Follow up with internal departments to ensure that all agreed transactions with customers are settled appropriately.
•  Any other responsibilities as may be assigned to you from time to time.

Skills & Qualifications:

•  Minimum Diploma in Marketing, Communication, Public Relations, IT/ Telecommunications or Business-related field.
•  At least 2 years-experience in a similar role in the Telecommunications industry.
•  Prior experience working at a Contact Centre is highly desirable.
•  Excellent listening, negotiation and presentation abilities.
•  Strong verbal and written communication skills.

NETWORK MONITORING ENGINEER ROLE

We are looking to recruit a competent, resourceful, and hardworking NOC Engineer whose main role is to monitor and manage networks, operating systems, and network performance.

NETWORK MONITORING ENGINEER JOB RESPONSIBILITIES

•  Detect and analyze network faults, outages, performance issues and anomalies in real-time and dispatch to relevant teams to resolve within set timelines.
•  Follow-through network failure resolution while making necessary escalations to ensure faults resolution within set SLAs.
•  Manage communication on system/network outages by sending notifications to the relevant internal teams.
•  Collaborate with field technicians to coordinate on-site investigations and resolution of identified faults.
•  Manage access requests to JTL Partners collocation rooms.
•  Collaborate with cross-functional teams to review, assess, and implement change requests.
•  Prepare daily network faults and performance reports.

QUALIFICATIONS FOR THE NETWORK MONITORING ENGINEER JOB

•  University degree in a relevant field (Electrical and Electronic Engineering, Telecoms, Computer Science / IT).
•  2-3 years’ experience in an equivalent position/field
•  Confident communicator and possess excellent attention to detail,
•  Good analytical and problem-solving skills.
•  Self-awareness and assertiveness.

AREA MANAGER ROLE

• We are looking to recruit an Area Manager responsible for coordination of teams through planning and managing maintenance works, liaising with contractors in ensuring effective and efficient network restoration and full customer uptime at all times.

AREA MANAGER JOB RESPONSIBILITIES

• General maintenance of the fiber network, network nodes and 4G infrastructure in his/her area
• Manage maintenance teams in assigned areas through allocation of duties, assignment of tickets, follow up of field teams, review and update completed works, coordinate contractor teams and expedite fault recovery.
• Proactive management of nodes and access network through stringent routine prevention maintenance of power and air conditioning equipment, inspection and preventive maintenance of both underground and overhead optic fiber network.
• Liaise with roads authorities (KURA), road contractors, building contractors and other wayleave users (Telecommunication, power, water and sewerage) to safeguard the optic fiber backbone and access network from avoidable damage. This includes attending relevant meetings with the various authorities and property managers.
• Responsible for quality of workmanship in the assigned area.
• Oversee field support and integration in the Area.
• Process and oversee installations of new customers.
• Generate area maintenance reports for consumption by various departmental Heads, make follow up and get feedback on daily area operations and customer reports.
• Proper maintenance of assigned splicing equipment and tools including routine servicing and repair when necessary.
• Maintain cross-functional relationships and follow ups for Customer relationship management.

QUALIFICATIONS FOR THE AREA MANAGER JOB

• Degree or Higher National Diploma in Electronics, Telecommunications or a related field.
• At least five (5) years working experience in a network maintenance/network support role
• Technical aptitude in electrical and telecommunication infrastructure.
• Good analytical skills.
• Good supervisor and coordination skills;
• Leadership and management skills

Internship Summary

Jamii Telecommunications Limited is seeking to recruit recent University Degree graduates for exciting internship opportunities, that are available within our Planning & Engineering, Network Operations Centre, and NOC Support functions. The internships will offer the successful applicants hands-on work experience and develop their skills & competencies within the Telecommunications industry. The internship opportunities are available for a maximum period of six (6) months.

Internship Qualifications

• Be available full time for the duration of the program (6 months).
• Recent University Degree graduates in Computer Science, Telecommunications Engineering, Electronic and Electrical Engineering, Information Technology or a related Technical Course.

Knowledge & Competencies

• Good communication skills.
• Analytical skills.
• Telecommunications Technical aptitude.
• Excellent computer skills.

Summary:

Jamii Telecommunications Limited is seeking to recruit recent University Degree or Diploma graduates for exciting internship opportunities, that are available within our Contact Centre business functions. The internships will offer the successful applicants hands-on work experience and develop their skills & competencies within the Telecommunications industry. The internship opportunities are available for a maximum period of six (6) months.

Qualifications:

• Be available full time for the duration of the program (6 months).
• Recent University Degree or Diploma graduates in Marketing, Customer Service, Public Relations, Computer Science, Telecommunications Engineering, Electronic and Electrical Engineering, Information Technology or a related Business Course.

Knowledge & Competencies:

• Good communication skills.
• Analytical skills.
• Telecommunications Technical aptitude.
• Excellent computer skills.