Kasha Careers

Job purpose:

To oversee the rollout of Dynamics 365 as the primary contact, collaborate closely with Operations, Sales, Marketing, Supply Chain, Business, and Engineering teams to implement Dynamics CRM/CE. Work hand-in-hand with IT colleagues to ensure the seamless provision of IT, driving maximum business benefit. Reporting directly to the Chief Product Officer this position will contribute to business efficiency, customer engagement, and overall Kasha’s growth.

Job Responsibilities:

• Create comprehensive product roadmaps and specifications for MS Dynamics solutions, outlining feature development and release plans in alignment with Kasha’s goals.
• Articulate a clear and inspiring vision for MS Dynamics products, guiding cross-functional teams and stakeholders to ensure the realization of that vision.
• Gather and assess customer feedback, leveraging insights to refine product features, requirements, and overall user experience.
• Establish and nurture strong partnerships with service providers and business partners, fostering collaboration to enhance the MS Dynamics ecosystem.
• Take a hands-on approach in managing product backlogs, organizing iteration planning sessions, and ensuring user stories are well-defined and actionable.
• Spearhead the development of product release plans, setting clear expectations for delivery timelines and coordinating efforts to bring new functionalities to market.
• Conduct in-depth market research, user behavior analysis, and continuous monitoring of the product roadmap to adapt and align with evolving market trends and user needs.
• Act as the advocate for end consumers, ensuring their needs and preferences are prioritized in product development decisions and that the final product resonates with their expectations.

Role Requirements:

• Bachelor's Degree in IT/Computer Science from an accredited institution.
• 3+ Years of Business or System Analyst Experience with The Microsoft Dynamics 365 Product for Finance and Accounting
• 3+ Years’ Experience Working with Software Development Teams and Software Development Life-Cycle Processes
• Proven Experience with Business and Technical Requirements Analysis, Elicitation, Modelling, Verification, And Methodology Development.
• Ability To Create Systematic and Consistent Requirements Specifications in Both Technical and User-Friendly Language.
• Experience With ERP Or High-Level Accounting and Reporting Systems Required.

Experience Our Kasha Life Benefits:

• Location: Nairobi, Kenya
• Flexible working hours and birthday off.
• 21 days holiday plus all bank holidays
• Healthy L&D budget
• Socials that keep you in touch with everyone in the company.

What You’ll Find When Working at Kasha:

• Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level, and take the next steps to be an Expert.
• Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women's health, personal care, and beauty products built for urban and rural areas.
• Team: Join a team of over 15 nationalities and different backgrounds in Tech, Logistics, Business, and more. What matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
• Working culture: Experience a company culture where we work on eye level, decisions are made quickly, and knowledge sharing, as well as mentoring, is on our daily agenda.

Job Purpose:

To manage inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach. This role reports directly to the Customer Care Team Lead – Kasha. An assignment may form part of the selection process.

Job Responsibilities:

• Customer support in a delightful, helpful, and timely manner on call, email, WhatsApp, LiveChat, Facebook, and Instagram.
• Correct tagging of customers to agents and Kasha business groupings.
• Provide customers with accurate, relevant, and useful information regarding Kasha products and services.
• Ensure that all customer queries and complaints are fully resolved on a ‘One Stop Shop’ basis – First Call Resolution (FCR).
• Maintain a high level of product knowledge sufficient for issue resolution, retention, and customer education.
• Ensure that issues escalated arising from customer queries are resolved within 24 - 48 hours to maintain customer satisfaction and loyalty.
• Identify and track sales leads effectively, cross/upsell products and services for an enriched customer relationship.
• Quality data capture on Kasha systems and attending quality assurance sessions for consistent and quality customer handling.
• Actively represent the customer throughout the organization, highlighting trends, suggesting,
• implementing improvements and feeding back to relevant departments.

Role Requirements:

• Diploma/Degree in Social Science or any business-related field.
• Experience (6 months - 1 year) in customer handling in a contact center setting will be an added advantage.
• Computer proficient (Microsoft Word, Excel).
• Customer service oriented (empathy, patience, customer centricity).

Experience Our Kasha Life Benefits:

• Location: Nairobi, Kenya.
• Flexible working hours and birthdays off.
• 21 days holiday plus all bank holidays.
• Healthy L&D budget.
• Socials that keep you in touch with everyone in the company.

Job purpose:

Reporting to the COO, the VP of Supply Chain will drive operational excellence in Kasha’s supply chain. Develop and implement strategies to optimize our supply chain and vendor management operations. Lead cross-functional and cross-country teams, ensure the efficient flow of goods from suppliers to customers, and drive continuous improvement in warehousing, 3PL partners, and inventory management processes. Analyze the performance data to forecast trends in supply and demand while proposing and implementing improvements where necessary.
 N.B: An assignment may form part of the selection process.

Job Responsibilities:

• Lead the end-to-end procurement process (including Import), which includes identifying and selecting suppliers, skillfully negotiating contracts, nurturing supplier relationships, and ensuring the timely delivery of products while optimizing supplier terms.
• Conduct a comprehensive evaluation of existing supply chain processes to pinpoint areas in need of enhancement. Proactively propose and execute supply chain improvements, with a focus on process documentation for sustainability.
• Take charge of planning, organizing, and overseeing product transportation and distribution, encompassing both inbound and outbound logistics, to guarantee the efficient flow of goods throughout the supply chain.
• Establish KPIs and metrics to measure and report on supply chain performance, and use data-driven insights to continuously improve operations.
• Ensuring accurate and comprehensive records on supply chain activities and providing timely reports and updates periodically and on request.
• Lead the negotiation, redlining, legal, and business stakeholder communications process with suppliers on highly complex, challenged, or stalled projects.
• Identify opportunities for cost savings and process improvements within the supply chain, and drive initiatives to reduce overall operating expenses.
• Identify, monitor, and proficiently manage risks associated with compliance and audit standards, ensuring that all relevant regulations are met as applicable.
• Investigate and resolve any issues related to incorrect or damaged orders. Maintain robust inventory management practices to mitigate such issues effectively.
• Identify opportunities for cost savings and process improvements within the supply chain, and drive initiatives to reduce overall operating expenses.
• Develop and implement a comprehensive supply chain strategy aligned with Kasha's overall business goals. Continuously evaluate and adjust the strategy to respond to changing market dynamics.

Role Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field (Master's degree preferred).
• Have a proven understanding and experience in procurement and supply chain and last-mile delivery of consumer and pharma products.
• Over nine (9) years of experience in a supply chain role, including 5+ years of progressively responsible management experience.
• Subject matter expert in all facets of Supply Chain Analysis. Experience in vendor relationship management and stakeholder governance is highly preferred.
• Proficient IT skills with 2 years min. experience in using WMS, OMS, and LMS systems.
• Exceptional analytical and strong time-management skills.

Experience Our Kasha Life Benefits:

• Location: Nairobi, Kenya
• Flexible working hours and birthday off.
• 21 days holiday plus all bank holidays
• Healthy L&D budget
• Socials that keep you in touch with everyone in the company.

Job purpose:

Responsible for the implementation of new extensions, support for existing ones, and the strategic replacement of external vendors. This entails full-spectrum configuration and development activities, meticulous solution architecture, engagement across the software development lifecycle, and robust vendor transition management. To shape and optimize our Dynamics 365 ecosystem, driving innovation and ensuring it aligns seamlessly with our evolving business goals.
N.B: An assignment may form part of the selection process.

Job Responsibilities:

• Lead the hands-on implementation of extensions for MS Dynamics 365 Business Central, ensuring the seamless integration of new functionalities.
• Actively participate in technical design discussions and contribute to critical architectural decisions within the team, leveraging your expertise in Dynamics 365.
• Perform end-to-end software development tasks, including coding, testing, debugging, documentation, and ongoing maintenance, guaranteeing the reliability and efficiency of applications.
• Engage in daily agile routines, such as stand-up meetings and coordination sessions, adhering to the Sprint plan to foster efficient teamwork and project progress.
• Collaborate with team leads and offer implementation suggestions based on your technical expertise and research, contributing to effective troubleshooting and decision-making.
• Address reported issues in product development, providing adept troubleshooting, and support during implementations, upgrades, and data migrations, ensuring a seamless software environment.
• Develop comprehensive technical documentation to support operational needs while maintaining the codebase to ensure accuracy and reliability.
• Coordinate in-house coding projects with external vendors, facilitating seamless collaboration in the same environment.
• Contribute to research efforts to identify optimal solutions for new feature requests, leveraging your deep understanding of Dynamics 365.
• Provide guidance to more junior team members, foster a culture of knowledge sharing, and ensure documentation is accessible to relevant stakeholders.

Role Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree is an added advantage).
• Excellent hands-on coding skills and a good command of AL. Other software languages, especially Python with a focus on the Django framework, are a considerable plus.
• At least 5 years of experience building extensions and customizing MS Dynamics 365 Business Central.
• Solid knowledge of the Microsoft ecosystem and ERP-related products and solutions.
• Good understanding of Microsoft Azure and SQL Server.
• Solid understanding of client-server architecture and relational and non-relational databases.
• Experience in the creation of ETLs, API endpoints/webhooks, and other data processing solutions.
• Understanding of Agile/Kanban methodology as well as best coding practices and approaches.

Experience Our Kasha Life Benefits:

• Location: Nairobi, Kenya
• Flexible working hours and birthday off.
• 21 days holiday plus all bank holidays.
• Healthy L&D budget.
• Socials that keep you in touch with everyone in the company.

Job purpose:

To approach, persuade, and bring in critical, big-deal pharmaceutical partners. This person will work directly with the CRO and leadership team to align Kasha's objectives. Ensure Kasha is the market leader in providing last-mile access to pharmaceutical products by onboarding/managing suppliers and developing and managing prospective pharmaceutical clients. Expand Kasha’s market share and Pharma's revenue contribution to help us achieve our next growth stage. 

N.B: An assignment may form part of the selection process.

Job Responsibilities:

• Assess market needs and strategically position Kasha’s value proposition to drive demand for Kasha’s pharmaceutical products and services.
• Analyze, develop, and execute business development and regional revenue goals and continuously keep the leadership team updated on their attainment.
• To establish rapport, conduct research, and contact new potential pharmaceutical clients. Develop new pharmaceutical sales and marketing engagement strategies that can be tracked and managed to increase opportunities for profitable sales.
• Identify opportunities to introduce Kasha and its mission to new potential clients and to propose business deals and partnerships
• Serve as the final negotiator on multi-million dollar agreements across international health-affiliated NGOs, specialty pharmacies, retail pharmacies, and distribution partners.
• Collaborate with the Health Operations team to implement health campaigns and promotional materials to improve revenue from platform monetization services.
• Manage key accounts, develop quotes and proposals for clients, and establish new revenue streams through high-profile events, networking, and open-door engagement.
• Utilize exceptional negotiation skills to close high-stakes deals.
• Manage the Pharma sales team and conduct an in-depth analysis of the current pharma SKUs in a bid to introduce new health products.
• Manage the development of pharmacy requests for proposals, prepare competitive proposals, and present and negotiate sales to close deals in support of Kasha's business strategic plan.

Role Requirements:

• A Bachelor's degree in business administration, management, sales, finance, or a related field. An MBA will be an added advantage.
• 8–10+ years of successful pharma sales and business development strategy during a rapid sales growth period with large pharmaceutical companies.
• Experience in regional pharmaceutical sales, specifically in Eastern, Southern, and Western Africa. Experience should include a broad portfolio, including specialty and rare pharma products.
• Proven hands-on expertise in building and leading high-performance sales teams, business development, and consulting roles in pharma and will thrive in a fast-paced, driven startup environment.
• A confident, proven approach to selling coupled with a problem-solving mindset and analytical skills.
• Proven track record of successful sales leadership within a pharmaceutical organization on a regional level and proven business development experience.
• Ability to develop and execute an integrated sales strategy
• Ability to flourish with minimal guidance, pivot with shifting priorities and be proactive.

Experience Our Kasha Life Benefits:

• Location: Johannesburg, Gauteng, South Africa.
• Flexible working hours and birthday off.
• 21 days holiday plus all bank holidays
• Healthy L&D budget
• Socials that keep you in touch with everyone in the company.

Job Purpose:

Overseeing the entire process of procurement, order fulfillment, inventory management, distribution, and warehousing. Ensure the process runs smoothly, efficiently, and cost-effectively to achieve set KPIs. This role reports directly to the Regional Supply Chain Manager – Kasha. An assignment may form part of the selection process.

Job Responsibilities:

• Manage the procurement process by identifying and selecting suppliers, negotiating contracts, managing supplier relationships, and ensuring timely delivery of products on better supplier terms.
• Evaluate existing supply chain processes to identify areas that need optimization, recommend and implement supply chain improvements, as well as assist to document processes.
• Plan, organize, and manage the transportation and distribution of products, including both inbound and outbound logistics.
• Monitoring the quality and accuracy of supply chain-related data in relevant systems.
• Ensuring accurate and comprehensive records on supply chain activities and providing timely reports and updates periodically and on request.
• Demand planning by working with sales teams to forecast demand and ensure sufficient inventory is available to meet demand and set targets.
• Country Supply chain cost management by analyzing costs associated with the supply chain, identifying opportunities for cost savings, and developing strategies to reduce costs.
• Risk management by identifying, monitoring, and managing risks associated with compliance and audit standards are met where applicable.
• Country supply chain team management; improving supply chain employees' productivity; improving supply chain performance to run efficiently and effectively and identifying areas of improvement.
• Investigating and resolving issues with incorrect or damaged orders. With proper inventory management.
• Staying up-to-date on industry trends and developments.

Role Requirements:

• Bachelor's Degree/Diploma in Logistics, Supply Chain Management, or a related field.
• Have a proven high level of understanding and 7+ years of experience in procurement and supply chain and last-mile delivery of consumer and pharma products.
• In-depth knowledge of supply chain analytics and KPI measurement.
• Proficient IT skills with 2 years min. experience in using Microsoft Dynamics and Excel.
• Exceptional analytical and strong time-management skills.
• High professional ethics and integrity.

Job Purpose:

Strategically manage the distribution center in compliance with Kasha’s policies and vision. Oversee and lead all Eldoret warehouse operations, including receiving, storage, order fulfillment, inventory control, and shipping. This role reports directly to the Senior Regional Supply Chain Manager – Kasha. An assignment may form part of the selection process.

Job Responsibilities:

• Oversee warehouse operations, including receiving, storage, order fulfillment, inventory control, and shipping of orders.
• Ensure compliance with safety regulations, SOPs, and company policies.
• Train and supervise warehouse staff, inclusive scheduling, and performance management.
• Monitor and analyze Eldoret warehouse performance metrics such as accuracy, and efficiency, and take corrective actions as needed for improvement.
• Coordinating with stakeholders like procurement, sales, and agents for timely support.
• Implement and optimize the warehouse process for efficiency and reduce costs.
• Compiling and analyzing market data and prices to be competitive and grow performance in the region.
• Manage inventory through cycle counts and reconciliations.
• Identify and resolve operations issues like delays, payment collection, and quality control, damages, and shortages in a timely manner.
• Produce reports and statistics regularly (IN/OUT status report, dead stock report, etc.).
• Maintain a clean, organized, and safe working environment.

Role Requirements:

• Bachelor's Degree/Diploma in Logistics, Supply Chain Management, or a related field.
• Have a proven high level of understanding and experience in procurement and supply chain and last-mile delivery of consumer and pharma products.
• In-depth knowledge of supply chain analytics and KPI measurement.
• Hands-on experience using Microsoft Dynamics and Excel is a plus and an aptitude to learn new software and systems.
• Exceptional analytical and strong time-management skills.
• High professional ethics and integrity.

Job purpose:

The Vice President of Finance will be responsible for managing the financial operations of our company. (S)he will oversee the financial reporting, budgeting, forecasting, and analysis processes to ensure accurate and timely financial information is provided to senior management and external stakeholders. The Vice President of Finance will also play a critical role in driving Kasha's strategic initiatives and ensuring the financial health and stability of the business. This position reports directly to the Chief Finance Officer - Kasha.

Job Responsibilities:

• Develop and implement financial strategies that support the organization's objectives and long-term goals.
• Provide financial analysis and insights to support decision-making by senior management including ratio analysis, budget vs. actuals reporting, etc.
• Ensure accurate and timely financial reporting to senior management and owning the Bronze/Silver/Gold financial reporting timelines like:-
  • Investor reporting for these P&Ls including balance sheet and cash flow statements monthly to be prepared and shared with investors, with proper reconciliation in Dynamics and review by the finance team.
  • This also includes the budget and actuals review in detail and through line items by the finance team and also the senior leadership team to present all these items.
• Manage the budgeting and forecasting processes to ensure the organization's financial plans align with strategic objectives, including longer-term items.
• Develop and maintain relationships with external stakeholders, including auditors, bankers, and other financial partners, where necessary.
• Manage the organization's cash flow and working capital, ensuring adequate funding is available to support operations and growth including weekly cash projections with all cash requirements, reconciling with Balance Sheet items, and including in the Cash Flow Statement analysis monthly.
• Develop and implement policies and procedures to ensure compliance with accounting standards and regulatory requirements including advising and updates on items such as Transfer Pricing and intercompany balances.
• Lead and develop the finance team, providing guidance and support to team members to ensure high performance and professional growth.
• Identify and mitigate financial risks to the organization, including the development of contingency plans to manage potential financial crises including updates and recommendations for the Financial Policy.
• Monthly review of HR budget and reporting into the main budget.
• Budget vs actuals review in detail with senior management and finance teams.

Role Requirements:

• Bachelor's Degree in Accounting, Finance, or a related field; CPA or MBA preferred.
• 10+ years of progressively responsible experience in finance or accounting, including experience in a leadership role.
• Experience in financial management, including financial reporting, budgeting, and forecasting as well as strong emphasis and experience in financial modeling.
• Experience in managing relationships with external stakeholders, including investors, lenders, and auditors.
• Strong analytical and problem-solving skills, with the ability to provide strategic financial insights to senior management.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders.
• Proven track record of leading and developing high-performing teams.
• Strong understanding of accounting standards and regulatory requirements.

Job purpose:

To manage and improve the financial performance of Kasha Kenya. Maintain records, and manage tax audits and compliance. Assess and manage risk, ensure regulatory compliance and issue financial statements. Control accounting operations, analyze financial data, and produce insightful analyses and meaningful action plans. Monitor cash and expenditure.

N.B: An assignment may form part of the selection process.

Job Responsibilities:

• Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting, and Revenue Recognition.
• Manage reporting, tax, audit, and compliance.
• Prepare and publish timely monthly financial statements while coordinating the preparation of regulatory reporting.
• Coordinate and direct the preparation of the budget and financial forecasts and report variances.
• Prepare and publish detailed analyses such as unit economics, sales forecast versus actual analysis, detailed and insightful margin analyses, daily cash roll calls, and other management metrics.
• Prepare and publish timely monthly financial statements and manage all finance and accounting operations.
• Cash flow management, stakeholder management, improving efficiencies, and reducing costs across the business.
• Research technical accounting issues for compliance and support month-end and year-end close processes.
• Ensure quality control over financial transactions and financial reporting.
• Manage and comply with local, state, and national government reporting requirements and tax filings.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.

Role Requirements:

• Bachelor's degree in accounting or finance required. A Master's Degree in Finance and Accounting will be an added advantage.
• A minimum of 10+ years of experience in accounting/finance within the FMCG sector.
• Proven record of collaborating with senior external accountants from the Big 4 audit firms.
• Proficiency in Microsoft Office, particularly Excel.
• Hands-on experience with accounting software such as Dynamics (or similar) is preferred.
• ACCA/CPA-Kenya certification will be a plus.