Koko Networks Careers

What you Will Do

• Fully support company's Public Affairs strategy and execute it in different phases.
• Create and curate engaging content.
• Communicate and build relationships with current or prospect stakeholders.
• Effectively utilize company's social media and blogs.
• Assist in administrative duties.
• Schedule, coordinate and attend various events
• Perform research and market analysis activities

What you Will Bring

• A bachelor's/master's degree in business or international relations.
• Strong desire to learn along with professional drive
• Solid understanding of the different social networks
• Excellent verbal and written communication skills
• Efficiency at MS Office
• Passion for the Public Affairs industry and its best practices

Your Role

• As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages

What You Will Do

• Receive and prepare work orders, monitor jobs in progress, and inform personnel about any logistic problems or updates, or customer concerns.
• Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents
• Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements
• Recording all the stock received using ERP software and other provided tools.
• Organizing items in the routine place according to the warehouse terms.
• Inspecting the stocks and reporting about the damaged products.
• Maintaining inventory stock records as well as tracking anticipated inbound shipments.
• Ensure adherence to Health, Safety, Environment, and Quality Management System requirements.

What You Will Bring to KOKO

• Diploma in supply chain, logistics, or Business administration or related.
• Ability to multitask, able to prioritize work, and attention to detail.
• Professional qualifications KISM, and CIPS are an added advantage.
• Prior experience undertaking warehouse operations
• Good computer skills and ERP working knowledge are preferred.
• Basic stock-taking procedure and knowledge.
• Must be flexible with patterns of shift and be able to work long hours and deliver results.
• Honesty, integrity, and ethics.

Your Role

As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages

What You Will Do

• Receive and prepare work orders, monitor jobs in progress, and inform personnel about any logistic problems or updates, or customer concerns. 
• Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents.
• Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
• Recording all the stock received using ERP software and other provided tools. 
• Organizing items in the routine place according to the warehouse terms. 
• Inspecting the stocks and reporting about the damaged products. 
• Maintaining inventory stock records as well as tracking anticipated inbound shipments. 
• Ensure adherence to Health, Safety, Environment, and Quality Management System requirements. 

What You Will Bring to KOKO

• Diploma in supply chain, logistics, or Business administration or related. 
• Ability to multitask, able to prioritize work, and attention to detail. 
• Professional qualifications KISM, and CIPS are an added advantage. 
• Prior experience undertaking warehouse operations
• Good computer skills and ERP working knowledge are preferred. 
• Basic stock-taking procedure and knowledge. 
• Must be flexible with patterns of shift and be able to work long hours and deliver results. 
• Honesty, integrity, and ethics.  

Your Role

As a Team Leader you will be responsible for smooth operations utilizing own and subcontracted resources to ensure  quality delivery in the network for our KOKO Cooker Customers.

What You Will Do

• Report, escalate and follow up on fuel delivery-related field incidents.
• Provide feedback on the KOKO technology used by KOKO operators and identify areas of improvement.
• Monitor and report on the performance of all Micro tankers.
• Lead and Mentor operators and assistants on existing technology improvements, KOKO maintenance activities, quality, safety, and incident management.
• Supervise the rollout of new last-mile hardware; depot stations and micro tankers
• Calibration and maintenance of testing equipment.
• Assist in Fuel quality and quantity monitoring.
• Additional assignments as Supervisor allocates

What You Will Bring

• Minimum Bachelor’s degree in Logistics, Chemistry, Operations, or engineering-related field with 1+ years of hands-on experience within an operations environment
• Good data analysis and presentation skills on google sheets or Microsoft Office
• Ability to work with testing equipment
• Ability to work independently with accuracy and precision
• Flexibility and adaptability in your attitude and approach to work
• Problem-solving skills, cost-saving, and business continuity mindset
• Ability to adapt to a highly technological environment -
• knowledge of basic android smartphone technology is an added advantage good communication and interpersonal skills
• A good understanding of the basic traffic rules.
• A good understanding of HSSE procedures in the petroleum industry will be an added advantage

Your Role

• KOKO Networks is on a mission to imagine and deliver technology that transforms life in the world’s fastest growing cities. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission and about product management who wants to build and lead amazing teams of engineers and product designers in Nairobi and Pune.
• The products and solutions you’ll help build and shape touch hundreds of thousands of people in some of the fastest growing cities in the world every single day. Your job will be to help us grow our business and revenue, acquire and retain customers, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.
• This role requires significant time in the local market and close to our operations in Nairobi. We will only consider candidates based there or willing to relocate there.

What You Will Do

• You will build detailed domain knowledge of KOKO’s business plans, markets, and internal realities as a manufacturing and logistics company offering combined hardware and software products
• You will manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• You’ll deeply understand the problems that you’re tackling through research and regular interaction with customers, partners and colleagues; define and frame those problems for the team
• You will collaborate with your team in thinking big, to imagine solutions that solve these problems
• You’ll scope these solutions to their smallest coherent state to ship to users as early as you can
• You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in MVPs and after full release
• You will own and maintain the quality of the product areas your team is responsible for; deliver high quality software in every release
• You’ll motivate a group of committed, smart people to do the best work of their careers

What You Will Bring to KOKO

• 5+ years experience in product management with a proven track record of shipping impactful products
• Ideally you have some UX experience as it’s important to us to think deeply about product design decisions and how to create simple user interfaces
• We prefer candidates who have experience working in combined software and hardware businesses (with manufacturing and logistics)
• You’re entrepreneurial; you need little direction; you're self driven and show ownership
• You can clearly communicate product decisions and the rationale behind them. You’re comfortable with making decisions in ambiguity. You can help others make decisions by being persuasive.
• You’re able to easily switch between thinking creatively and analytically for best results
• Have an understanding of the technical architecture of complex web and mobile applications

What we offer

• We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
• Competitive salary plus a quarterly cash bonus
• Annual compensation reviews - we reward great work
• Hybrid working model - allowing you to split your time between in-person collaboration at one of our offices and working remotely
• Health insurance for you and your dependents (in Kenya)
• 21 days of annual leave plus public holidays plus examination leave
• Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
• The right equipment for the job - a choice of MacBook, Windows, or Linux laptop

Your Role

• As a stock assistant  in the fuel warehouse operations, you will be required to work closely with the fuel  team leaders and technicians, fuel quality to implement the fuel stocks inventory management system.

What You Will Do

• Coordinate with the quality team and our fuel partner (VEK) to ensure stock availability at the stations.
• Collaborate with operators in the daily stock take of all micro tankers and depots.
• Provide feedback on technological improvements to make stock inventory more efficient and accurate.
• Record & analyze all fuel stocks related data and escalate fuel stock related incidents to the field team leader or supervisor for action
• Keep accurate records of all stock reports and data for easy retrieval 
• Preparing fuel stock reports
• Any other work for the company as might be assigned by the line manager.    

What You Will Bring to KOKO

• Undergraduate degree in logistics ,Analytics or a related field from a recognised university
• Ability to adapt in a highly technological environment 
• Good communication and interpersonal skills
• Excellent knowledge and use of MS Office and Google sheets will be an advantage
• Ability to work in a highly dynamic environment
• A good understanding of HSSE procedures in the petroleum industry will be an added advantage.

What you will do

• Work closely with KOKO’s global business units, including product and software engineering, and country based ICT teams to Implement Infosec governance, security controls  and risk management programs adhering to best practices.
• Ensure confidentiality, integrity and availability of services by owning aspects of Information security, risk management, technical controls, threat modeling and compliance to infosec policies.
• Establish safeguards by creating disaster preparedness protocols, conducting preparedness tests, monitoring security tools and leading Incident management activities.
• Design and develop the information security strategy and own the Information security program.
• Provide supervisory and leadership support to IT security Officers and In-house SOC Analysts
• Identify opportunities to improve risk posture, develop solutions for mitigating Infosec risks and processes for assessing the residual risk.
• Review and improve Infosec controls, policies, standards, processes and frameworks and monitor compliance with the approved policies and procedures.
• Lead security audits and data protection Initiatives, conduct vulnerability assessments and penetration testing, manage remediation efforts and track the closure of deficiencies. 
• Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines.
• Identify, recommend new security architecture plans and designs, implement security controls and deliver or facilitate training for secure software coding practices to software developers.
• Define Information security blueprints and provide guidance to departments and country based IT Operation teams, in order to standardize KOKO’s enterprise wide security and ensure consistency.
• Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines. 
• Manage the ICT Information security budget.

What You Will Bring to KOKO

• University degree in relevant fields like Information Technology, engineering or cyber security 
• 6+ years of experience in a similar role, with a demonstrated track record of success
• Practical understanding of Infosec, risk and compliance standards, frameworks and best practices. A professional certification is an added advantage (e.g CISSP, CISA, CISM, CRISC, ISO 27001)
• 3+ years of management experience building, leading and mentoring Infosec or technology teams and comfortable working in a fast-paced and highly collaborative team environment.
• General understanding and knowledge of regulatory requirements, security concepts, Information security governance, data protection and privacy laws and regulations.
• Hands-on leader who is technically savvy and can balance best practice with pragmatism
• Experience designing and implementing ICT strategy, roadmap, policies, procedures and standards 
• Experience with cloud platforms (Preferably AWS)
• Experience with vulnerability mitigation strategies, detection tools, techniques and remediation.
• Experience with security tools, forensic tools, NAC, Antivirus, File Integrity Management, Intrusion Prevention, Network and Application Firewalls, Web Proxy, SIEM and DLP solutions.
• Analytical thinker with ability to partner with management, technical team and external stakeholders to resolve complex security matters and develop policies, processes and guidelines.
• Excellent communicator, detail-oriented with ability to manage shifting and competing priorities.
• Self driven and strongly motivated with an ownership mindset and a can-do attitude.

Your Role

• As a Deployment technician, you will be responsible for delivery, installation, calibration, and commissioning of network hardware including KOKO Point units in retail outlets across Kisumu and Its environs.

What you will do

• Carry out retail outlet inspections (acceptance testing), network hardware installations and test protocols, calibration and commissioning
• Ensure all deployed network hardware conform to respective quality and regulatory requirements
• Strong collaboration with Maintenance and Quality departments within Network Operations to optimize and maximize resources
• Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
• Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
• Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
• Respond to operational tickets escalated to the department and ensure closure per OLAs. 
• Collaborate with engineering team and share information across on test results and make adjustments where required through provided communication channels and tools
• Maintain customer satisfaction through professional conduct and engagements
• Ensure adherence to Health, Safety, Environment and Quality Management System requirements

What you will bring to KOKO

• A Diploma/Bsc degree in Engineering or other technical field.
• Minimum  1 year field operations experience of installations and commissioning machines
• Lab and workshop skills - eg soldering, wiring, drilling etc
• Excellent analytical, problem-solving skills and attention to detail
• Excellent written, verbal and presentation skills 
• A team player able to work effectively with others and independently with minimal supervision.
• Appreciation of ISO 45001:2018 and other related safety standards

Your Role

• As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tankers, and Smart Depot units across Region neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical to delivering KOKO’s promise of network quality and uptime to customers.

What You Will Do

• Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points
• Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics
• Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
• Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
•  Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
•  Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
•  Maintain customer satisfaction through professional conduct and engagements
•  Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What you will bring to KOKO

• Diploma/Bsc degree in Engineering or other technical field
• A minimum of 1 year experience in field operations or a similar technical capacity.
• Ability to test, troubleshoot, service, and repair electronic equipment
• Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
• Excellent analytical, problem-solving skills and attention to detail
• Excellent written, verbal and presentation skills
• A team player able to work effectively with others and independently with minimal supervision