KONE Corporation Careers

What you will do:

• Create, nurture, and develop customer relationships in his/her area of responsibility;
• In early phases of projects, drive solution selling methodology with architects, developers, consultants, and/or other influencers to ensure KONE solutions are meeting customers’ needs;
• Encourage interest and demonstrate the value of KONE’s digital offering to influencers and customers;
• Focus on growing KONE’s position in his/her customer base or market area;
• Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);
• Ensure top customer satisfaction and solve complaints with the rest of the KONE team;
• Be accountable for updating customer information currently in CRM;
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• Proactively develops and creates customer relationships in his/her area of responsibility;
• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account the whole KONE product portfolio;
• Creates interest and demonstrates the value of KONE digital offering to influencers and customers;
• Develops and grows KONE’s position in his/her customer base or market area;
• Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);
• Ensures customer satisfaction and solves complaints with the rest of the KONE team;
• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM;
• Request technical know-how from Customer Solutions Engineering (CSE) in the tendering phase in non-standard cases and according to local policy;
• Work closely with the Country Operations and Global NEB teams to ensure profitable growth.

Are you the one?

• Bachelor’s Degree in Engineering or higher will be advantageous;
• 3 - 5 years of technical experience in the elevator/escalator industry preferred;
• 3 - 5 years’ technical experience in the construction, building material, or related industry;
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• Passion for sales, with a proven track record and a strong customer focus;
• Excellent English communication, presentation, and negotiation skills. Knowledge of other African languages will be advantageous

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• An engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

• KONE East Africa is looking for an energetic and enthusiastic Service Support Administrator to be based in Nairobi, Kenya. The Service Support Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
• This is a unique opportunity to join a team of professionals who thrive to drive great customer service in everything that they do. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do?

• Support technicians and supervisors in material related requests (PR creation, check availability and follow up on delivery).
• Validation of repair sales leads and any missing information with the help of the maintenance team and/or Technical Helpdesk.
• Manage the repair sales funnel and conduct reviews on targets in sales funnel to make sure we reach our repair business target.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Strong interpersonal and relationship-building skills both internally and externally
• Previous administrative experience
• Able to provide excellent customer service to customers.
• Good problem-solving skills
• Proficient in Microsoft (Word, Excel, Outlook, Teams) as well as SAP and CRM
• Attention to detail.
• Good communication skills
• Good written and spoken English.

Are you the one?

• Diploma or higher will be advantageous.
• 1 - 2 years of experience in a similar role with strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Strong problem-solving, interpersonal, and relationship-building skills both internally and externally.
• Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
• Excellent English language skills both spoken and written.

What you will do?

• Liaises with relevant site personnel to ascertain the state of lift. Ensures that the lift is electrically safe
• Commissions the lift in accordance with the agreed specification parameters
• Tests the lift in accordance with the relevant test document and KONE standard interpretation
• Records any abnormalities for corrective action or inclusion in Heath & Risk Assessment for the lift/site
• Carries out the final inspection and signs the Final inspection document
• Reports the condition of the lift to the Installation Supervisor who is responsible for all the site activities.
• Takes part in meetings and workgroups related to quality and technical issues
• Responsible for the lift well security (safe for other trades and public etc.) and safety of all persons involved in the installation activities during commissioning and testing of the lift (or escalator)

Are you the one?

• Diploma or higher in Electrical Engineering
• Minimum 3 years’ experience in a similar role within the Elevator & Escalator Industry is a must
• Strong Electrical Background
• Good verbal and written English communication skills

What do we offer?

• Great dynamic team promoting a collaborative environment
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• Engaging job with position description and clear targets
• Regular feedback through performance discussions
• Opportunities for individual development
• Mentoring and coaching programs
• Flexibility, trust and respect
• Value-based culture, behaviors and ethics
• Sustainability and innovation
• Working for a successful organization
   

What you will do

• Take full ownership and lead the maintenance team to ensure safe, high quality and complete-on-time delivery of maintenance solutions;
• Represent KONE in interacting with customers and other stakeholders;
• Support the sales team in following up with sales leads and providing KONE service and technical experience;
• Be there for the maintenance team in solving and closing the open callouts and reacting in case of stopped equipment and or other safety issues;
• To lead the delivery of service according to the service contract requirements, time limits and the KONE quality standards and the according to local regulations;
• Prepare the overall maintenance program and resource planning;
• Manage the maintenance team including daily human resource management (absences, time sheet review/approvals) and report project progress (schedule, maintenance hours, fitter time sheets, budget and risk analysis) to the management team;
• Maintain accurate documentation and use the KONE tools available.

Are you the one?

• Hold a Diploma or higher in Mechanical or Electrical Engineering;
• Minimum 3 - 5 years’ experience in the relevant industry in a supervisory position;
• Experience in the elevator and escalator industry is preferred;
• Effective leader and coach with the ability to motivate a successful team;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• Ability to work together as a team and promote a harmonious environment;
• Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus;
• Excellent English communication.

What do we offer?

• Great dynamic team promoting a collaborative environment;
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work;
• Comprehensive learning and development programs covering a wide range of professional skills;
• Engaging job with position description and clear targets;
• Regular feedback through performance discussions;
• Opportunities for individual development;
• Mentoring and coaching programs;
• Flexibility, trust and respect;
• Value-based culture, behaviors and ethics;
• Sustainability and innovation;
• Working for a successful organization.

Reporting directly to the Sales Manager, we are looking for an energetic and enthusiastic Salesperson - New Equipment Business to be based in our Nairobi office. In this role, you will ensure proactiveness and efficiency of the New Equipment Business (NEB) Sales. The role supports NEB Sales by taking care of lead handling, booking customer meetings, as well as contacting customers by phone or via online channels. The role may also support sales planning and sales funnel actions.

This is a unique opportunity to join a team of professionals who thrive to drive NEB sales development strategies and share best practices . If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What you will do:

• Create, nurture and develop customer relationships in his/her area of responsibility;
• In early phases of projects, drive solution selling methodology with architects, developers, consultants and/or other influencers to ensure KONE solutions are meeting customer’s needs;
• Encourage an interest and demonstrate the value of KONE’s digital offering to influencers and customers;
• Focus on growing KONE’s position in his/her customer base or market area;
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling);
• Ensure top customer satisfaction and solve complaints with the rest of KONE team;
• Be accountable for updating customer in formation currently in CRM;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• Proactively develops and creates customer relationships in his/her area of responsibility;
• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio;
• Creates interest and demonstrates value of KONE digital offering to influencers and customers;
• Develops and grows KONE’s position in his/her customer base or market area;
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling);
• Ensures customer satisfaction and solves complaints with the rest of KONE team;
• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM;
• Request technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy;
• Work closely with the Country Operations and Global NEB teams to ensure profitable growth

Are you the one?

• Bachelor’s Degree in Engineering or higher will be advantageous;
• 3 - 5 years’ technical experience in the elevator/escalator industry preferred;
• 3 - 5 years’ technical experience the construction, building material or related industry;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• Passion for sales, with a proven track record and a strong customer focus;
• Excellent English communication, presentation and negotiation skills. Knowledge of other African languages will be advantageous

Responsibilities

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
• Responsible for accurate and real time back reporting of work performed
• Maintain excellent relationships with the customers, the contact person and end-users on site
• Manage the site environment during service operations
• Identification of site risks, and timely communication of any such occurrences
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenish orders
• Submit time sheets based on the execution

Skills & Experience

• Minimum 3 years of experience in the elevator - escalator industry is a must
• Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent
• Good communication skills with basic IT skills

APM Area Quality Manager is responsible for managing and continuously improving the Area quality performance in line with KONE level targets. He/she is the management representative for quality. APM Area Quality Manager enables KONE to build Quality in our processes, and develop proactive Quality culture and mindset through increased competences, communication and best business practice sharing. S/he drives the development, implementation and follow-up of our processes, methods and systems to analyze and improve our Quality performance indicators

Quality management

• Promotes and develops proactive Quality culture, actively communicates the importance of Quality and engages the organization.
• Promotes, with Unit management, the recognition and conformance to customer and KONE requirements.
• Leads the Lean Six Sigma program across the Area, including competency development and project outcomes
• Coaches and delivers Six Sigma projects and Kaizen events in Front Lines where required
• Uses Maturity surveys to understand progress and gaps and works with the Unit SQE head to implement action plans
• Responsible for the Environment stream of KONE’s Sustainability strategy, including emissions reductions plans, results and reporting.
• Acts as the management representative for quality.
• Analyses feedback from Customer and Field and proactively gathers and analyses other relevant data to identify continuous improvement opportunities in the processes in full chain.
• Liaises with functional and operational leaders and teams globally and locally (e.g. in area, full chain quality management, R&D, production, sourcing, installation, maintenance, service, marketing, engineering, IT) to develop and execute continuous quality improvement projects.
• Drives progress and monitors effectiveness of Lean six Sigma continuous improvement projects, corrective and preventative actions which are being logged within the organization and provides direction and support where needed.
• Drives continuous reduction of quality related financial losses.
• Is responsible for quality reporting (e.g. RUSH) in Area.
• Facilitates and evaluates the implementation and contributes to the development of KONE Quality Management System (QMS, e.g. ISO), monitors its performance and combines its management with other management systems, such as environment and safety.
• Is responsible for planning, execution and follow-up of (quality) audits as tool for assuring process compliance and identifying areas for process performance and quality improvement.
• Leads and supports any required corrective actions required due to non-conformance.
• Ensures that Quality Improvement Teams (QIT) are operating effectively at Frontline and participates in relevant QITs at area and global level.
• Responsible for driving continuous development of quality competences within Unit by providing and promoting training in for example Corrective Action System (CAS) and Quality and Problem Solving tools.

Leadership / People management

• Represents the voice of the customer, uses this to build motivation for continuous improvement across the Area. Demonstrates ownership of quality by role-modelling.
• Provides day-to-day leadership to the Frontline Quality team. Defines performance objectives, coaches and supports the people in Quality team to ensure desired behaviors and results are achieved; seeks & provides input to Personal Development process.

Requirements:

• Lean six sigma (black belt)- applied and practice those techniques (i.e Kaizen) and has run the six sigma program/ project
• Hands-on experiences in a quality environment and ISO certification
• Have fundamental about the quality processes – i.e: give customers great services and promote to continue to develop quality promotion
• Hands-on experiences with Quality governance processes
• Able to influence to change the way people work
• Good collaborator
• Good communication
• Understand the different culture
• Flexible to get things done

Are you the one?

• Bachelors Qualification in Mechanical or Electrical Engineering;
• Minimum 8 years’ experience in working within a project management office;
• Minimum 8 years’ experience in project management of multi-disciplined projects;
• Minimum 8 years’ experience in either site management, project management or operation management within the construction, engineering, building material or related industry;
• Experience in the elevator and escalator industry is desirable;
• To be able to demonstrate sound financial management and resource utilization and the ability to forecast accurately;
  • Accountable for financial and customer performance of projects within his/her portfolio;
  • Actively monitors and reports project and installation performance, ensures action on deviations;
  • Ensure effective deployment and benefit realization of KONE Way and local initiatives;
  • Provide input and feedback about changes needed to KONE Way;
• Demonstrate being an effective leader and coach with the ability to motivate a successful team;
  • Lead, evaluate, and develop the operations team and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project management and installation;
  • Performs site and process audits within his/her team to ensure compliance with installation methods, safety policies and KW/local processes;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• The ability to work together as a team and promote a harmonious environment;
• The ability to step in and cover in the absence of the Installation Manager;
• Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus;
  • Establish and promote service-minded culture and outside-in thinking in Delivery Operations;
  • Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability);
  • Manages customer relationships, including disputes and escalations, and tracks NPI and transactional survey;
• Excellent command of an communication in English;
• Unfortunately due to strict visa regulations in Kenya we will only be able to accept applications from Kenyan Nationals.

What do we offer?

• Great dynamic team promoting a collaborative environment;
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work;
• Comprehensive learning and development programs covering a wide range of professional skills;
• Engaging job with position description and clear targets;
• Regular feedback through performance discussions;
• Opportunities for individual development;
• Mentoring and coaching programs;
• Flexibility, trust and respect;
• Value-based culture, behaviors and ethics;
• Sustainability and innovation;
• Working for a successful organization.

Reporting directly to the Credit Controller, we are looking for an energetic and enthusiastic Collection Specialist to be based in our Nairobi office. In this role, you will be responsible for executing KONE Kenya’s customer credit management activities.
This is a unique opportunity to join a team of professionals who thrive to drive collection strategies in the market. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

Are you the one?

• 3 + years of professional experience;
• Bachelor’s Degree in Finance or similar;
• Experienced in a related industry, elevator industry would be an advantage;
• Customer centric conducting the first collection calls towards customers in a structured way with the use of SAP;
• The ability to initiating the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution;
• Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization;
• Experience on ERP tools and MS Office is a must, SAP experience would be advantageous;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• A self-starter with the ability to interpret and analyze data to draw conclusions and identify patterns;
• Ability to work together as a team and promote a harmonious environment;
• Excellent English communication, presentation and negotiation skills. Knowledge of other African languages will be advantageous.