Living Goods Careers

Goal of the Consultancy 

• Living Goods is seeking a consultant to optimize its website's accessibility and security, improve page loading speed, enhance navigation, ensure consistent content presentation, enrich multimedia and engagement elements, and refine the user engagement strategy. These efforts will lead to an enhanced user experience, increased engagement, and alignment with organizational objectives. 

Specific Objectives of the Consultancy 

• Increased Website Traffic and Ease in Navigation: Re-imagine the homepage to optimize user experience for longer exploration.
• Enhanced Visuals and UI Design (User Interface Design): We need the website to not only look visually appealing and be accessible to all but also provide an intuitive and seamless user experience across all devices. Ensure that the design elements incorporate best practices in UI/UX, typography, layout, and branding.
• Streamlined Processes: Implement clear calls to action and user-friendly forms, ensuring a frictionless experience and maximizing conversion rates. 

Scope of Assignment and a Summary of Deliverables

Informed by a meticulous needs assessment and an extensive list of deliverables (to be provided upon selection), the consultant will deliver the following: 
Needs Assessment:

• Conduct a thorough evaluation of the current website to identify its requirements and pinpoint areas for enhancement, drawing upon assessments previously conducted by internal specialists. 

Accessibility:

• Provide accessibility options for French (bi-lingual website).

Security:

• Conduct a thorough security assessment of the website architecture during development and improve it. Maintain compliance with industry-standard security protocols for payment platforms.

Content, Visual Design, and Information Architecture: Improve User Experience (UX)

• Reduce the length of the homepage i.e. shorten text and content heaviness ensuring a dynamic, multimedia design.
• Improve page loading speed.
• Improve existing pages and create new pages, subpages, and features for different functions.
• Standardize headers and icons and implement interactive elements.
• Improve content relevance and accessibility through advanced analytics, content suggestions, and content clustering.
• Enhance the overall visual appeal of the website by incorporating modern layout elements.
• Establish protocols for regular website updates.

Qualifications And Required Competencies

• Proven Experience: A minimum of 5 years of experience in website design and development, with a demonstrably successful track record in website revamps.
• Expertise in User Experience (UX) Design: A strong understanding of UX principles and the ability to create user-centered website designs that are intuitive, navigable, and engaging.
• Content Management System (CMS) Knowledge: Proficiency in popular CMS platforms (e.g., WordPress, Drupal) to ensure a user-friendly content management experience for the client.
• Responsive Design Skills: The ability to design websites that adapt seamlessly across various devices (desktop, tablet, mobile).
• Search Engine Optimization (SEO) Knowledge: An understanding of SEO best practices to optimize the website for search engines and improve organic visibility.
• Strong Communication Skills: Excellent written and verbal communication skills to collaborate effectively with the client throughout the project lifecycle.
• Project Management Capabilities: Proven ability to manage projects efficiently, meet deadlines, and stay within budget.
• Analytical Skills: Experience in website analytics and the ability to interpret data to measure website performance and identify areas for improvement.
• Web Accessibility Expertise: A commitment to designing websites that are accessible to users with disabilities, adhering to WCAG (Web Content Accessibility Guidelines) standards.
• Portfolio Demonstration: A strong portfolio showcasing successful website revamp projects with diverse functionalities and target audiences. Submission Process Please submit one soft copy (by email) of your technical and financial proposal to and cc by 9th April 2024. Living Goods' decision-making process will to a large extent be reliant upon the information supplied by the bidder. Should it be found that aspects of such information are incomplete, untrue, or misleading, Living Goods reserves the right to terminate/disqualify the bidder. Evaluation of Bids. Evaluation of proposals submitted pursuant to this request for proposals (RFP) will be carried out by Living Goods as appropriate. In evaluating bids, Living Goods will seek the best value for money rather than merely the lowest price bid.

• The Role:

To support the Kenya Digital Health Operations Office
Key Responsibilities:
Service Desk and Incident Management:

• Assist with the JIRA Help desk tool adoption and utilization for HQ staff. The Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.

Administration:

• Support on the planned system security reviews.
• Support IT Policy review documentation.
• Setup and support Physical meetings at HQ.
• Support with user credentials creation.
• Liaison with the vendors delivering physical services to the Digital Health Department.

Asset Management:

• Support the movement of Assets within the organisation. (From HQ, to Storage and also the field users)
• Manage the Clean up of the Asset tracker and day to day updating of the system.
• Asset disposal end to end process.(Consolidate the aged Assets Database)
• Follow up on asset requests for new joiners/hires, their setup and deployment

Academic Qualifications & Work Experience

• Bachelor’s Degree in Computer Science and Information Technology or a related field;

Competencies/Attributes

• Communication skills. Must be able to clearly articulate incidents/problems to all the stakeholders, resolve issues and or escalate where needed and report on progress.
• Computer skills. Possess technical knowledge pertaining to operation of Digital tools.
• Multitasking skills. Ability to offer quick turn around on solutions.

The position:

The Director Accounting Services (Global Controller) directs and develops the organizations International accounting principles, practices, procedures, and initiatives. The Director Accounting Services lead all day-to-day accounting operations and oversees the accounting functions in each country of operation ensuring compliance with regulatory requirements, and internal policies. Ensures the preparation and analysis of all financial statutory reports to meet the needs of the organizations and comply with all applicable regulations. The Global Controller is expected to have and maintain in-depth, and up to date knowledge and understanding of both US and International accounting principles. Provide advice to management of changes in accounting regulations or practices that may impact operations and reporting. The Global controller will create functional strategies and specific objectives for the sub-function of accounting. Develop policies and procedures to support the functional infrastructure.

Responsibilities:
Accounting, Reporting and Internal Controls:

• Maintain accounting, statutory financial reporting, financial controls, and information systems to ensure adequate records, appropriate authorizations of transactions, and safeguarding of assets.
• Drive overall ownership and accountability regarding Controller-ship initiatives across the organisation, including key Controller-ship metrics (statutory financial statement filings, statutory audit requirements, account reconciliations, etc.)
• Interpret and implement Generally Accepted Accounting Principles (GAAP) and other standards applicable to LGs operational jurisdictions.
• Compliance focal point for accounting issues.
• Initiate process improvements.
• Coordinate and lead all local and international audit and proper filing of statutory and tax returns.
• Prepare for and manage all external audits and support country specific audits in collaboration with country finance leads.
• Research and resolve technical accounting issues, including consultation with external auditors, and country accounting teams.
• Ensure legal and regulatory compliance with regard to all financial functions across all LG operations and jurisdictions.
• Assume a key role in collaboration with the Financial Analysis and Grant reporting teams in annual planning, budgeting and in monitoring revenue and expenditure against budget.

Treasury:

• Oversee cash flow planning and forecasting, and ensure availability of funds as needed.
• Oversee banking relationships of the US entity ·
• Ensure banking relationships are appropriately maintained at the country level.
• Oversee financial strategies and activities, investments and asset management Leadership Development.

Governance:

• Support the CFO in engaging the Board’s audit and finance committees around issues and trends in financial standards and accounting policies.

Management and Advisory services:

• Provide controller leadership to the rest of the organization and support the countries and operations teams to understand the implications of transactions and other matters by providing expertise and accounting guidance.
• Lead direct and matrix reports in general accounting in support of organizational objectives.
• Leverage strengths of the current accounting and finance team members help to clarify roles and responsibilities and develop and implement training programs in order to maximize and reach best individual and organizational goals.
• Advise management about complex financial accounting and reporting issues and transaction structuring, and current technical accounting developments.
• Manage and support general accounting and financial reporting teams, and interactions with accounting shared service organizations including account reconciliations, closing processes, general ledger & financial systems maintenance, and accounting compliance.
• Maintain an environment of excellence and a “can do” culture that facilitates the success of LG

Skills and Competencies:

• Experience in a complex International NGO with a budget of at least $20million annual budget.
• In-depth knowledge of nonprofit accounting (fund accounting principles), including sophisticated fund and grant accounting, compliance and reporting.
• Broad experience with multiple funding sources, including the US government, other country governments, other bi-and multilateral donors and corporates and foundations.
• Experience with the rules and regulations of multilateral donors.
• Evidence of partnering with executive staff, resulting in the development and implementation of creative financial management strategies.
• Experience streamlining, refining and automating financial processes, including the development of user-friendly tools and training programs, and deploying suitable technology.
• Track record of working with technology leadership to manage critical financial management and reporting systems.
• Mission-driven, articulate professional with substantial finance and administrative management experience.
• Keen analytical, organization and problem-solving skills which support and enable sound decision-making.
• Proven strength in building and sustaining supportive relationships and persuasively communicating institutional goals and needs.
• Experience working in or with Africa.
• Strong human resource management experience; ability to supervise, mentor and engage staff members and inspire credibility, confidence and build consensus.
• Technology savvy and specific knowledge of accounting and reporting software.
• Demonstrated capacity to think strategically with expertise in complex problem solving, decision making and critical thinking skills, displays good judgment.
• Advanced Excel skills.

Education and Experience:

• Minimum Degree in Accounting or related field; Post graduate or Masters preferred.
• At least 10 years relevant experience. Management experience of at least 5 years gained in a complex international NGO.
• Professional certification - CPA, CA, ACCA or equivalent required.

Role purpose

• The position will play a pivotal role in shaping and executing the strategic vision of Living Goods. As a board member and deputy to the CEO, the Chief Programme Officer will be in charge of planning, developing, and enhancing all programmes and initiatives, ensuring alignment with the organization´s mission and goals.
• The Chief Programme Officer at Living Goods holds a paramount position in shaping and executing the organization's strategic vision. As the second-in-command to the CEO, this senior leadership role is instrumental in charting the course for Living Goods. The incumbent will spearhead the planning, development, and enhancement of all programmes and initiatives, meticulously ensuring that each undertaking aligns seamlessly with the organization's unwavering mission and overarching goals. In this dynamic and pivotal role, the Chief Programme Officer will play a pivotal role in driving impact, innovation, and sustainable change across our programs, making a lasting difference in the communities we serve.

Duties and Responsibilities

Strategic Planning:

• Serve as a thought partner to the CEO to evolve LG´s vision, role, and theory of change in driving cost-effective impact and strengthening primary health care systems.
• Provide leadership and vision for all existing and new programmatic initiatives to drive impact and cost efficiency and be responsive to an evolving environment.
• Lead the geographic expansion strategy of the organization.
• Engage Board members and key external stakeholders on strategic programmatic topics.
• Explore opportunities for collaboration and partnership to enhance programme reach and sustainability.

Program development and management:

• Oversee the design, development, and performance of community health programmes.
• Drive the necessary design change and/or adaptation to quickly course-correct and improve programmatic effectiveness, return on investment and sustainability.
• Partner with the digital health team to ensure digital tools are fit for purpose to drive high quality care and strong data-driven performance management.
• Ensure programmes are evidence-based and address the specific needs of the target population.
• Ensure restricted grant are adequately delivered.
• Drive Living Goods learning agenda including innovation pipeline, ensure alignment with our strategic plan and priorities and oversee effective implementation.
• Ensure robust monitoring and evaluation frameworks are in place to assess programme effectiveness.
• Use data-driven insights to continuously improve programme outcomes and impact and generate powerful programme stories.
• Oversee the annual planning and budget process from a programme perspective.

BD & Advocacy:

• Work closely with the fundraising team to identify and secure funding opportunities.
• Lead programme design for BD proposals engaging with country leads and advising on GO/NO Go decisions on bids as per decision matrix.
• Partner with the advocacy and communication teams to tell the story of Living Goods work and state-of-the-art programme approaches.
• Alongside the fundraising team cultivate, solicit, and steward major donors, prospects and other key stakeholders.

Leadership:

• Develop teams and build a culture of high performance, and an engaged workforce in line with the organization's values.
• Working with the Executive Team, lead on building cross-country effectiveness and efficiencies, making strong operational and strategic linkages between countries and Global Functions.
• Ensure effective and efficient organizations are in place and manage necessary changes.

Education and Experience

• Masters and Professional qualification
• MBA, MPH, or master’s degree in international development or other relevant area preferred.
• Bachelor’s degree required.

Other Skills and Competencies

• 10+ years’ experience working in an executive leadership position in international development or at a multinational organization.
• Extensive experience leading development programmes ideally in the health sector.
• Experience using digital technology to drive programme performance.
• Demonstrated visionary and strategic thinking skills with the ability to rally organizational leaders behind ambitious goals.
• Demonstrated success in creating clear and compelling programme strategies that excite donors and employees.
• Demonstrated understanding and experience with public and private donors, multi-year grants and a track record of achievement managing large scale projects.
• Outstanding communication and public speaking skills.
• Lived experience of the challenges and opportunities of working in developing contexts.
• African origin
• Successful experience with organizational transformation across multiple countries.
• Ability to inspire, motivate and guide a global, diverse, and geographically dispersed teams of 100 or more.

How to Apply

• To apply for this position, please ensure you click Apply and complete the Application Form provided by 29 March 2024 (23:59 hrs, GMT +5:30).
• It is essential that you submit your CV in English, specifically in Microsoft Word format (.doc/.docx).

The position:

• The People and Culture (P&C) function is strengthening its support across the organization, both at strategic and operational levels. This includes how we think and operationalize organizational design, reward programs, get into new countries and strengthen global HR support. In this role of Global Director - Talent Management and Capability  you will design and implement an integrated Talent Management and Capability strategy for Living Goods to ensure overall achievement of organizational goals while aligning to future business opportunities. This role reports directly to the Chief People and Culture Officer.

You will be responsible for the following, overseeing strategy and ensuring implementation:

• Talent attraction, acquisition and on - boarding management:
  • Lead the design and implementation of an integrated global talent sourcing strategy.
  • Lead workforce planning strategies by analyzing and advising on short and long-term workforce requirements.
  • Enable shaping of a future-fit organization by ensuring quality of hires. Influence and partner with senior leadership in making the right hiring decision. Responsible for the hiring of C-Suite/Senior leadership.
  • Design and implement world class recruiting processes, systems and policies. Develop and manage Talent Acquisition reports, dashboards and metrics.
  • Act as Subject Matter Expert on behalf of Living Goods for Employer Branding, Employee Value Proposition, diversity and providing Living Goods with best practices that include a digital agenda, external benchmarks and innovative solutions.
  • Build talent acquisition capability across the People & Culture teams & line managers
  • Lead and manage country talent acquisition teams.
  • Oversee the on-boarding process ensuring alignment with best practice and great candidate experience for the new hire.
• Succession Planning:
  • Lead the global organization-wide succession planning process to build bench strength to meet current and future business needs. Work with HRBP’s & senior leaders to prepare individuals for future roles.
  • Develop integrated talent strategies to address talent gaps (6 Bs)
  • Continuously review assessment tools to ensure that they meet best practice standards and business needs.
• Leadership Development:
  • Conceptualize and design Leadership Development programs that cut across all levels (Global Leadership, Country Leadership, Managers & Supervisors) ensuring global best practices are reviewed and adopted locally.
  • Develop programs to strengthen Living Goods leaders’ ability to align, drive and develop top performing teams through development of a Leadership Development platform and supporting HR Business Partners in offering the best sparring and coaching to the business leaders they support.
  • Subject Matter Expert for leadership assessments, coaching, mentorship and other leadership related initiatives.
  • Lead robust development planning ensuring that a cohort of key leaders are developed to take on larger roles to meet succession needs.
  • Research latest development in management, leadership and organization development areas and keep abreast to serve as a subject matter expert and consult to organization regarding critical people issues.
• Organization Capability Development:
  • In partnership with HRBP’s and senior leaders,
    • Facilitate organizational reviews to identify functional development needs through a structured approach.
    • Drive the development of functional capability building frameworks
    • Create functional capability development plans ensuring alignment with overall organizational strategies.
  • Design global talent development/feeder programs (Graduate Programs, Internship, etc)
  • Develop organizational training platforms and tools. Manage knowledge capture and establish a credible digitized learning.
  • Evaluate and maintain functional skill/competency models that facilitate the assessment of employees and drive related development planning.
• Performance Management:
  • Responsible for ensuring that the performance management process design and it’s implementation is clearly aligned to the achievement of business results. Incumbent partners closely with leadership teams to continuously review and ensure alignment of objectives, methodology, measures/KPIs across Living Goods.
  • Develop programs and initiatives to ensure that managers and employees possess the capability to ensure a consistent and high-quality Performance Management process that ensures the achievement of organizational goals.

Education, Experience And Skills:

• Bachelor’s degree from an accredited institution. At least 10 years in talent and capability. Management experience of at least 5 years gained in a best-practice environment
• Certified HR Professional from recognized institutions.
• Strong performance track record specialized within Organizational Development, Talent Management and Learning on both the strategic and facilitative level.
• Experience working broadly as an HR Business Partner thereby understanding from within what it takes to drive HR initiatives as a true partner to the business.
• Ability to effectively demonstrate capabilities as a Leadership Coach, Performance Consultant and Talent Director
• Astute at translating organizational strategy into talent development plans
• An independent thinker, capable of functional conceptualizing, possesses strong organization skills, client focus and orientation
• Recognized strong communicator with positive influential interpersonal skills; ability to communicate in both technical and non-technical terms to all levels of audience
• Knowledge and practical experience working in Africa is essential, preferably across geographies.
• Bilingual in French is a plus.

Project Objectives and purpose
The overarching purpose of the Msingi Imara project is to strengthen the Human Resources for Health, Quality Management and Community Health Systems. It aims to build on existing interventions, identify gaps, and enhance maturity of the supported systems towards sustainability and in the journey to self-reliance. To achieve this purpose, it focuses on three sub-purposes:

• Sub-purpose 1: Strengthen Human Resources for Health management systems.
• Sub-purpose 2: Improve quality management systems, and
• Sub-purpose 3: Strengthen Community Health Systems at National and County levels.

Project Theory of Change

• USAID Msingi Imara’s theory of change is premised on the strong conviction that if our partnership collaboratively uses innovative and highly proven strategies to address systems and contextual gaps in Human Resources for Health system, quality of health service and community health systems and empower focus counties to increasingly take up these innovations, then it will ultimately contribute to improved sustainable health outcomes in the focus counties.

Needs based training, rational deployment, appropriate utilization and supervision, and cordial employer-employee relations are critical in addressing the human resources for health constraints. The project will focus on building the capacity of national and sub-national (county) human resources for health (HRH) management systems to address issues pertaining to health worker productivity, retention, and quality of services delivered. This project will be in line with the following guiding principles: a system thinking and systems practice approach; respect of the country's devolved system of health governance; local capacity development, building on and strengthening the capacity of local entities in the public and private sector; promoting system change and sustenance of results. The principles have been mainstreamed in the technical approaches highlighted below:

Strengthen Human Resources for Health management systems.

• Strengthen Health Workforce Performance Management
• Improve Workplace Environment
• Strengthen HRH management deployment and retention.

Improve Quality management systems.

• Strengthen Quality Planning
• Strengthened Quality Assurance
• Strengthening Quality Improvement

Strengthen Community Health Systems at National and Community Levels

• Strengthen health systems for improved quality of community health services.
• Strengthen community health systems to enhance equitable distribution of services.
• Strengthened community health systems for enhanced optimization of resources.

The baseline objectives
The baseline evaluation will contribute towards:

• Establishing a baseline as points of comparison to support measurement of project impact as part of future project evaluation activities.
• Guiding realistic and feasible target setting for performance indicators where needed
• Informing the planning and implementation process including MEAL systems
• Understanding of the operational environment and existing priorities in the target counties

The general responsibilities are:

• Review of program documents and preparation of inception report and data collection tools
• Review of secondary literature to inform the development of data collection tools.
• Develop the baseline data collection schedule and select respondents to participate in interviews.
• Select and Lead training of data enumerators/research assistants.
• Conduct baseline data collection.
• Perform data quality checks to ensure accuracy, validity and integrity of data collected.
• Conduct data cleaning, processing and analysis.
• Prepare and submit a draft baseline report and other products.
• Validate findings with the project team and project partners i.e., preliminary Presentation of Report
• Submit final baseline report and annexes.
• Participate in validation/dissemination event.

Roles and Responsibilities of consortium partners

• Seeking of requisite approvals, including IRB approval as appropriate
• Onboarding meeting to explain scope and align expectations, agree on logistics etc. Another touch point after data collection and at presentation of draft report (to include technical officers in the project)
• Provide the required project information to the consultant, these include project proposals and log frames and any type of research already performed on the target groups.
• Provide technical review of inception reports, data collection tools and quantitative data.
• Approval of inception report, tools, quantitative data formats and data collection schedule
• Mobilization of relevant stakeholders to participate in interviews or FGDs.
• Participation in the data collection as informants where applicable
• Technical review and providing comments on draft report.
• Mobilization of stakeholders to participate in validation/dissemination event.
• Approval of final report and annexes

Qualifications of the proposed consultants
Proposed consultants should meet the following requirements at a minimum:

• Lead consultant should have at least a master’s degree in epidemiology, public health, biostatistics or related field. Other team members should have qualifications in Human Resources for Health, health systems, Primary Health Care (Community Health), data analysis and quality improvement.
• At least 7 years of experience in research, and monitoring & evaluation of which a minimum of 5 years of related research experience, including both academic and project-oriented research.
• Experience in developing sampling plans and tools for and undertaking Focus Group Discussions, Key Informant Interviews, and Surveys
• Experience of working in the humanitarian sector preferably in health system strengthening
• Experience conducting evaluations/baselines for USAID and other relevant donor projects.
• Previous experience evaluating government capacity building and policy reform initiatives.
• Strong qualitative and quantitative research and analytical skills.
• Experience of working with multicultural teams
• Experience of working in the region or counties of the project.
• Language skills – Proficiency in English and Kiswahili.
• High level of professionalism and an ability to work independently and in high-pressure situations under tight deadlines.
• The lead consultant must have strong analytical skills and ability to clearly synthesize and present findings, draw practical conclusions, make recommendations and to prepare well-written reports in a timely manner.
• Availability for the period indicated and ready to carry out the assignment and deliver results within the specified period/time.

Purpose of assignment:

• Lead and coordinate the set-up of an advisory services approach as well as the first phase of testing.

Scope of work:
Refine, get approved and adopt Strategy, workplan and budget for the test phase (2024).   

• Review Advisory Services strategy, workplan and budget (2024), ensuring that it is consistent, comprehensive, adequate, and achievable ensuring that is signed off for implementation by the Chief Programmes Officer (CPO). This will include proper market shaping for 2024 and beyond.
• Kenya Country team engagement: Hold engagements with key functions/technical departments to ensure buy-in, clear points of collaboration, synergy and engagements are defined.
• Execute the workplan.

Set-up and manage the Advisory services project team: 

• In alignment with the Country Director – Kenya (and the Global Director of Programs, Strategy & Excellence), People & culture on the co-opted staffs to the project.
• Define and develop TORs for each co-opted team member to the project.
• Ensure Level of Effort (LOE) from co-opted staffs is documented and scope of work & engagement meetings/points is clearly defined.
• Lead the development and adoption of a team charter.
• Define and agree with project team on a cadence of accountability meetings, including performance and planning meetings.

Services Portfolio:

• Review the portfolio of services to provide to partners and ensure they a clearly communicated internally (and externally, as need may be).
• Lead the development of modules, service packages including material and tools using existing documentation and/or complementing those.
• Define the cost of services and ensure a partner rate card is developed and disseminated to potential partners.\

Budget Management:

• Ensure effective project budget management; Limited overspends, full alignment on allowable expenditures and approvals in coordination with the finance team.

Deliver performance milestones of the Advisory services:

• Define and communicate monthly and Quarterly performance milestones.
• Write monthly & Quarterly performance reports, indicating achievements, challenges, and actions for improvement.

Deliverables:

• A refined & approved strategy, workplan and budget for 2024 by Q1,24
• A fully set up Advisory Services Project team by Q1,24
• Key prioritized modules developed by Q2, 2024
• Monthly & Quarterly performance reports which indicate, achievements, challenges, actions for performance improvements and lessons.
• Final report including learnings, recommendations on way forward and revised strategy for the Advisory Services Approach.

Evaluation and Qualification Criteria

•     General Education, Qualification, and Relevant Training - 20 Points.
•     Experience, Technical Expertise – 80 Points

Required qualifications and experience

• Master´s degree in public health, Community Development, MBA
• At least 5 to 10 years’ experience in a renowned consultancy firm
• Experience in public health or community health programming an added advantage
• Technical skills in developing and delivering consultancy to NGOs and Government bodies
• Ability to deliver in a start-up mode i.e., be both a thinker and a doer
• Experience in stakeholder engagement
• Proficiency in oral communication and presentation
• Proficiency in written communication in English essential

Responsibilities

Living Goods at is looking for an intern to work with the global programs team to support on multiple program and operation improvement initiatives. This intern will report to the Senior Advisor Programs Strategy and Excellence. The Inter will be responsible for providing administrative support and document review on several key initiative including a family planning social behavioral change initiative, roll out of a new project management approach and development/ revision of operational manuals and guidelines, among others.

• Meeting support
  • Schedule meetings:  Reviewing calendars of meeting attendees and collaborating with support staff to schedule meeting.
  • support in meetings by ensuring effective note taking.
  • Follow up on meeting action items to ensure follow through on staff commitments.
  • Support in the development of presentations and pre reads for meetings.
• Reports and Documentation
  • Support document development, compiling key resources and summarizing inputs.
  • Serve as an and editor for new documents that are created including formatting and copy editing as needed.
  • Support with the coordination of document review come on providing advanced notice to reviewers and following up to help ensure the review is completed.
• Knowledge Management
  • Support the team to collect key documentation, summarize documents, and index them using standardized templates.
  • Review new documents summaries created by other colleagues for completeness and working links.
  • Coordinate content updates with other LG teams and update the content tracker. Follow up with colleagues as needed to ensure timely sharing of new resources.
• Coordination
  • Support in tracking key actions for the team and check-in to ensure timeline are followed.
• Other tasks as needed.

Skills Required

• Good attention to detail.
• Document editing skills.
• Effective note taking skill that ensure key points, agreements, and follow up actions are captured with relevant detail.
• Proficient on Microsoft suite including Outlook, Word, PowerPoint, and Excel.
• Ability to manage multiple tasks at once.
• Strong organization skill, including organizing resources in an intuitive structure.

Experience

• BSc Degree with at least 1 year’s working experience.
• Experience or course work related policy, health, writing/communication, or related topic (preferred).

We are looking for someone who can:

• Be a part of the Core Digital Health Leadership Group and work closely with the Chief Digital Health Officer (CDHO), Chief Programs Officer (CPO), and respective Country Directors (Kenya, Uganda, Burkina Faso) to oversee the implementation and provide advisory support for Government led digital health interventions focused at community health transformation, such as Electronic Community Health Information System (eCHIS), in our core countries for maximizing the health impact as well as sustainable scaleup across various regions as per organizational priorities.
• Develop and execute a clear and holistic blueprint for interventions such as eCHIS from a digital perspective in close collaboration and alignment with various departmental units including DH, Programs, and respective Country Teams for supporting the eCHIS program.
• Establish and inculcate a strong partner ecosystem with external partners (Government, Technology, and Implementing partner) involved with interventions such as eCHIS including design, development, implementation, and scaleup workstreams.
• Represent LG in external forums and provide clear, effective, and strategic thought leadership for the Government led digital health initiatives in community health where LG is providing support such as this.
• Lead and manage the development, work planning/resourcing, mentorship, and upskilling of the team.
• Be a leader who has built effective teams that deliver results, technical experts, managers, and future leaders.
• Ability to influence at strategic levels with important stakeholder groups – Gov, Partners, Bi & Multilaterals (Understanding and relations of how these work).
• Broad understanding of digital health systems including platforms& deployments of the same.

Key Responsibilities:

• Strategy and Thought Leadership:
  • Develop the global strategy for our digital health interventions for Government led programs including design, development, implementation, and scaleup as per organizational priorities and technology readiness.
  • Develop global and country-level assessment criteria and success framework for government-led digital health programs such as eCHIS so as to ensure full integration and the service of more efficient and high-impact community health programs.
  • Provide guidance and supervisory support to country program leads through the solution development process, project management backstopping, stakeholder and vendors management (along with partnerships and product manager)
  • Develop standardized global toolkits for digital health program delivery which are further evolved and contextualized for our core countries (Kenya, Uganda, and Burkina Faso).
  • Provide digital thought leadership and active representation/participation for LG in external forums to realize the vision of national scaleup of digital health programs such as eCHIS in our core countries while maintaining the focus on generating high impact.
  • Undertake regular SWOT reviews and risk assessments for identifying gaps and areas of support from a Government led digital health programs implementation and scaleup standpoint.
• Operational Excellence:
  • Collaborate with country digital health program leads to build systems and processes that ensure robust support of the technology implemented and reinforce SOPs established for organizational effectiveness.
  • Lead and advise on budgets, and resource planning for the digital health components and overall project execution.
  • Ensure cross-functional collaboration to drive synergies at various levels ensuring that all functional partners are aligned and working together to drive government-led programs such as eCHIS in the right direction of impact generation at scale. This would entail effective communication, coordination, and project management while working with internal and external stakeholders.
  • Organize and coordinate meetings and discussions with key stakeholders including external partners to eliminate blockers and ensure efficient project delivery. This would include collaboration with senior management stakeholders in an external environment (Government, Partners).
  • Ensure collaboration with the Global Software Engineering (GSE) team in LG and external Tech partners to design, develop and implement reliable, robust, scalable, efficient, and secure systems for interventions such as eCHIS.
  • Provide regular and periodic reports, updates, and insights to CDHO for necessary decision-making and owning the risk register on the eCHIS roadmap.
• Advocacy:
  • Catalyze cross-learnings within the organization’s digital health programs and teams and develop methods to document learnings and generate thoughtful discussion and insights to inform continuous improvement of processes, systems, and tools internally as well as generate materials for external thought leadership and advocacy.
  • Set project structures, and teams and establish alignment with key stakeholders within LG while providing the strategic direction on digital health programs such as eCHIS on technology roadmap while working closely with external stakeholders specifically the government stakeholders.
  • Partner with LG’s Programs and Advocacy team for generating awareness and seeking support from key stakeholders in the system on important ecosystem aspects related to eCHIS implementation and scaleup.
  • Contribute to the organization's digital health advocacy goals through panels, blogs, and videos based on learnings from LG’s digital health programs.
  • Provide subject matter input to BD for proposal development stages for digital health opportunities and identify new partnership opportunities in digital health to add value to existing digital health global vision and programs.
  • Contribute to policy guidance as it relates to digital health with global, regional, and country-level digital health working groups and networks.

Qualifications

• BS/MS in Computer Science Engineering / ICT / Public Health, or related field.
• 12+ years of professional experience across the ICT domain and/or management consulting domain with a specific focus on public health programs.
• Prior experience of engagement with Government agencies and stakeholders for national scale program design and implementation would be accorded a higher weightage.
• The candidate must possess at least 5+ years of leadership experience including hands-on experience in one of the following:
  • Program Management Support and/or Implementation of 03-05 large-scale digital / ICT programs involving service delivery, beneficiary coverage/outreach, process automation/workflow digitalization in any sector with direct government engagement. Or
  • Program Management Support and/or Implementation of 02 large-scale digital / ICT programs involving service delivery, beneficiary coverage /outreach, process automation/workflow digitalization in any sector, and 02 small-scale / pilot digital health projects with direct government engagement. Or
  • Program Management Support and/or Implementation of 01-03 large-scale Digital Health program in the space of Community Health with direct government engagement.
• Prior professional work experience in Africa.
• Prior experience working in the development sector is desirable.
• Prior experience in a matrix reporting in a large global organization is desirable.
• Prior experience in managing a team of at least 3-5 team members is desirable.

Skillsets

• A strong understanding of the technology systems, platforms, frameworks, and digital ecosystems including the software development lifecycle is essential.
• A deep understanding of evolving digital health and community health landscape particularly in Africa, including opportunities and challenges and commonly adopted digital health solutions and platforms used in low-resource settings, is desirable.
• A good understanding of government systems, stakeholder engagement, and general functioning is strongly desirable.
• A good understanding of the public health ecosystem and a detailed understanding of the community health program & landscape is desirable.
• Service-oriented leadership and teamwork approach to support across business teams and diverse partners to deliver optimal solutions that meet organization and partner objectives.
• Ability to engage with stakeholders with diverse backgrounds specifically at the senior management level and act as a bridge/translator to explain the technical aspects in simple language including the use of basic data analysis for enabling the right decision-making.
• Skilled in change management and management of various stakeholders with a demonstrated range of influence.
• Willingness to work in a dynamic work environment and manage ambiguity as part of decision-making processes.
• Desirable to have good experience in advocacy and policy development around digital interventions.
• Excellent communications skills, both orally and written specifically with respect to the usage of MS Word Suite including Word, Excel, and PowerPoint tools.