Medecins Sans Frontieres (MSF) Careers

Main Purpose

The order processing officer is the first point of contact between SKID and the projects/coordinations supported. He/she receives and manages all orders sent by projects and coordination offices to SKID. After quality check, he/she dispatches these orders to warehouse or procurement team for further treatment. He/she remains in charge of following-up advancement on those orders.

Accountabilities

• First point of contact for all communication relating to order requests received from the projects/ coordinations.
• Responsible for follow-up of orders sent by projects and coordinations (sourcing from procurement or from warehouse).
• Responisble for encoding all international purchase orders.
• Responsible for management of product codes on behalf of the projects and coordinations.
• Developing and maintaining good working relationship with supply responsible from projects and coordinations, through regular and proactive communication.
• Assisting and supporting the supply responsibles of projects and coordinations on orders preparation and management
• Be in constant communication with SKID warehouse and procurement teams to follow-up advancement of orders (picking, purchasing, reception, dispatch,…)
• Filling and archiving essential documents on share point as well as physical files as per MSF policies.
• Keeping all orders up-to-date in the ERP used by SKID (UniField) with relevant information such as dates and locations
• Reporting directly any issue, delay or bottleneck related to orders to his/her supervisor.
• Preparing and sharing weekly reports detailing situations of each order
• Performing delegated tasks according to his/her activity and as specified in his/her job description.

Education: Minimum Diploma in supply/Logistics management

Experience: Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.

Desirable proven understanding of MSF supply processes

Knowledge: Essential Computer literacy, Excel Desirable UNIFIELD knowledge or ERP software

Competencies

• Excellent communication skills
• Excellent organization skills
• Service oriented
• Teamwork, cooperation
• Results and quality orientation
• Multi-tasking
• Flexibility
• Stress management

SUPERVISION & REPORTING LINES:

• The Case Management Manager (Investigation Behaviour Manager) will be under the supervision and accountable to the ethics and behaviour lead.

GENERAL OBJECTIVES OF THE POSITION

• She/he will be the responsible to undertake and or lead internal administrative investigations / case management on abuse conducted by the mission,
• She/he will be in charge of mentoring and coaching others during the different phases of the investigations according to the ocba Case Management guideline,
• She/he will be in charge of ensuring a proper documentation management, following the principles of confidentiality and data protection and

MAIN FUNCTIONS AND RESPONSIBILITY

Management of Investigations/Case Management:

• Ensure that all reported complaints are recorded, addressed and handled and that severe allegations (eg. SEAH, affecting minors/beneficiaries etc.) are immediately reported to the Behaviour Unit lead and behaviour committee for the field
• Ensures technical advice and support for his/her area of activity to all actors involved in case management
• Ensure the application of any temporary and or risk mitigating measures and refer the complainant/person affected to the proper channel to receive psychosocial and medical support
• Lead the first triage based on MSF Typology of abuse and response to the complainants
• Undertake the risk analysis related to the case/any case management strategies

Lead investigations into allegations of abuse

• Supervise and undertake investigations with the project teams (interviews, information collection, assessment of evidence, establish the qualification and present the case to the DMA with necessary recommendations)
• Update regularly investigation plans and logbooks
• Manage all Information about cases: archive all documentation/evidences, prepare minutes, coordinate interviews and meetings with the behaviour comite, draft the final report etc..

Reporting and Information management

• In charge of guaranteeing the quality and respect of the procedures and standards of case management, specific focus on confidentiality and data protection.
• Provide data statistics on case management and training sessions undertaken and propose possible next steps on improving reporting mechanisms and or case management processes for the mission

Building Case Management Capacity in the field

• Build capacity in the mission to conduct investigations in line with the case management procedures and principles in OCBA
• Train and supervise staff performing administrative investigations of abuse.
• Implement a dissemination strategy for the policies & protocols produced/updated by the ethics and behaviour Unit.

CANDIDATE PROFILE

• Academic Background: Bachelor level degree or equivalent thinking level in a field relevant to this profile (e.g. law, social or organizational sciences, gender, discrimination, whistleblowing, etc.)
• Fluency in English and French. Spanish desirable. Other languages are an asset
• Proven track record in leading and conducting workplace administrative investigations in the Humanitarian sector
• Strong analytical and advisory skills and the ability to translate complex analysis into concise, clear, and actionable conclusions and recommendations
• Experience advising on risks and risk mitigation regarding investigations into allegations of abuse
• Ability to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within short deadlines
• Excellent listening and organizational skills.
• Excellent verbal communication skills, including the ability to deliver trainings
• Good team-player, flexible, ability to work independently, ability to manage conflict
• Ability to handle highly sensitive situations and confidential information diplomatically and discreetly

• The Diagnostic Network is composed of two intersectional platforms – the Laboratory intersectional platform and the Diagnostic Imaging intersectional platform (includes Point of Care Ultrasound – POCUS). Previously referred to as Lab Working Group (LWG) and Diagnostic Imaging Working Group (DIWG)

The medical directors have set the expectations from the intersectional medical platforms and networks as follows:

• To participate actively in the definition of MSF strategy and vision in the relevant domain.
• To produce policies, guidelines, and field implementation tools for Dir Med approval / endorsement.
• To monitor implementation of policies and recommendations.
• To prospect creatively external development and literature.
• To ensure coordination and prioritization of operational research agenda.
• To provide info and participate in medical advocacy on the topic.
• To propose and participate in cross sectional evaluations.
• To conduct training and internal dissemination of knowledge.
• To network with external experts.
• To share experiences.
• To provide technical support and respond to technical questions.
• To propose and validate standard articles to be introduced in MSF catalogues and order lists.

OBJECTIVES OF THE \POSITION

• The leader of the Diagnostic Network is expected to coordinate and facilitate the Diagnostic Imaging intersectional platform and the laboratory intersectional platform’s internal dynamics and activities, to reach the objectives mentioned above, according to both intersectional platform’s action plan.

MAIN RESPONSIBILITIES

Leadership and coordination

• Coordinate and lead the Laboratory and Diagnostic Imaging Intersectional platform (previously called working group) – the coordination of these 2 intersectional platforms is linked to the medical director’s platform and the link is through the medical director representative of the platforms
• Support medical and operations departments (via the specialists / health advisors from the 6 OCs) in all MSF sections to facilitate integration of the MSF recommendations into mission plans.
• Supervise staff employed under the Diagnostic Network: (IO) intersectional diagnostic advisors (4.4FTEs), short-term contracts as well as consultants and volunteers working for the Diagnostic Network.
• Promote synergy between the OCs through coordination, sharing, dissemination, and consensus on practical tools, research, training.
• Coordinate / promote these in the different platforms (training, e-learning if relevant, etc.);
• Coordinate the development of strategies for direct implementation on the commonly agreed issues (minimum activities package, trainings, norms, etc.) on diagnostics.
• Participate/coordinate the necessary work to define MSF strategies to respond to diagnostic needs and other future possible challenges.
• If requested by the medical directors, provide annual intersection report on diagnostic activities implementation (quantitative and if possible qualitative analysis); if needed, analyse commonalities and divergence in diagnostic activities programming and implementation among the sections.
• With the medical directors’ input, challenge the operations departments to improve implementation if needed.
• Prepare the intersectional platform’s yearly action plans and analyse progress accordingly.
• Report annually to the medical directors on the intersectional platform’s progress and achievements.
• Act as a contact point for the medical directors, the Access Campaign etc. on diagnostics.
• Ensure smooth functioning of the ambassador system to other intersectional platforms and with other platform leaders ensure good communication on issues of mutual interest.
• Identify and support the focal person in the group to link with Spinco for updating catalogues and order lists and revise kits content.
• Work in close collaboration with the coordinator for the quality assurance of medical devices and organise collaboration (via focal person in the collaborative platform if needed);
• Organise the collaborative platform meeting and activities (agenda, minutes, circulation of documents etc.).
• Coach and support newcomers according to needs.

Technical support, training, and operational research

• Organise active monitoring of external developments (tools, programme implementation, etc.) and the review of relevant literature and inform medical departments and field teams accordingly.
• Support operational research projects according to needs (including for publication);
• Participate in cross-sectional evaluations if relevant: needs analysis, terms of reference, recommendations analysis, etc.
• Identify the needs for development/revision guidelines and standard operating procedures, field implementation tools (e.g., Direct the selection, compilation, classification of reference documents on the topics and provide information to documentation centres; Organise the market review of diagnostics according to set priorities and revise standard articles MSF catalogues, order lists and kits)
• Identify the needs for learning and development
• Support collaborative platform members in their project support and follow-up.
• Participate in or perform at least one field visit per year (preferably in the projects of several sections).
• List the questions to be addressed by operational research and coordinate the MSF operational research agenda on the topic.
• Coordinate the repartition of research projects according to section strengths, willingness and ambitions and practical considerations.
• Follow collaborations with research institutes for intersectional projects.

Communication and networking

• Improve communication and collaboration with the operational sections, health/specialist advisors, other intersectional platforms, and provide feedback to the relevant health advisors.
• Coordinate the international network of external experts and maintain an overview of the “national/sectional” network of external experts to encourage coherent external representation.
• Coordinate the MSF representation in technical forums and external meetings and networks and act as focal points according to needs.
• Organise and maintain an updated technical folder on Sharepoint (or other intersection intranet platform) that can be used as a field virtual library/reference folder on the topic.
• Provide information and participate in medical advocacy.

Job requirements

Education:

• Medical or Paramedical profile
• Medical doctor with special interest and experience in diagnostics (laboratory and diagnostic imaging) and preferably technical experience will be a plus.
• Proven Public health expertise – e.g., master’s or PhD in relevant field.

Work experience

• Experience in at least two to three different MSF projects (minimum of six months each) in resource-limited settings; preferably more than 24 months.
• At least one year experience with exposure to MSF Diagnostic imaging or laboratory programs in humanitarian crisis situations, preferably with MSF.
• Experience in developing policies and strategies.
• Experience in management, team leading and coaching.
• Experience in internal and external networking

Specific skills

• Fluent in English (French and/or Spanish would be an asset)
• Writing capacities
• Operational research will be a plus
• Mature with strong interpersonal, communication and organisational skills
• Ability to represent MSF in relevant meetings
• Ability to work and report independently
• Ability to motivate and lead colleagues

Objective of the Position

• Define, coordinate and monitor epidemiological activities, in order to identify alerts and risk factors for diseases to guide emergency interventions (clinical, preventive, etc) and ensure the development of appropriate methodology and the quality of studies according to MSF protocols, standards and procedures.

Tasks & Responsibilities

In collaboration with the other MSF team members:

• Horizon scanning and alert monitoring: Perform horizon scanning and epidemic intelligence activities to identify alerts of outbreak prone diseases, malnutrition and conflict. Set up and/or maintain an alert monitoring system for early warning, investigate and verify alerts based on predefined scenarios or events, perform frequent analysis on the alerts identified.
• Disease surveillance and monitoring: Set up new or improve existing mission surveillance and monitoring systems and maintain them according to the mission needs. Monitor the incidence and prevalence of diseases or health conditions in the country & affected population. Implement and maintain the intersectional Nutrition and Food Security Surveillance System.
• Health/needs assessments and exploratory missions: Lead, participate in and support health/needs assessments and exploratory missions in collaboration with the emergency team
• Risk Assessment: Conduct Risk Assessment - assess the risk of disease transmission and other health threats within the affected population
• Outbreak investigation: Perform outbreak investigations and control (lead and/or support the team) using the 10 steps in outbreak investigation as a guide including performing case investigation, implementing linelists, mapping and visualization during assessments and in the response phase, writing situational reports and the final report.
• Respond to emergencies: Participate in and support the MSF team to respond to emergencies and other interventions.
• Epidemiological Toolkit: Develop and/or implement appropriate epidemiological tools to support the MSF activities
• Data Collection and quality assurance: Design and implement data collection systems including case investigation forms, demographics, clinical data, and exposure history during the emergency intervention and on the emergency's impact, train relevant people. Ensure data quality in collaboration with the medical team and data encoders in the field.
• Epidemiological studies: Identify the need for, design and implement surveys or rapid assessments (e.g. vaccination, nutrition, mortality, etc.) to understand epidemiological dynamics. Conduct post-emergency evaluations or surveys.
• Operational Research: In collaboration with the team, identify appropriate operational research questions and develop relevant Operational Research activities including protocol writing and submission to Ethics Committee, study implementation, analysis and scientific communication
• Data management, analysis and scientific writing: Perform data cleaning and management, descriptive and advanced analysis, synthesis, regular and adhoc reporting and scientific communication.
• Epidemiological modelling: analyze seasonality, trends and future predictions of notifiable diseases of public health importance as part of Emergency strategy
• Public Health Recommendations: Interprete appropriately available data and information and, in collaboration with the Project Medical Referent (PRM) and the Deputy Emergency Coordinator (D/EmCo), provide timely evidence-based advise and strategic public health recommendations for decision making to the operations to guide programmatic and response decisions, promote innovative thinking for new strategies and models of care. Provide technical advice to the Head of Mission/Emergency Coordinator and D/EmCo on epidemiological projections linked to specific disease outbreaks for strategy adaptation.
• Public Health Communication: In collaboration with the PMR and D/EmCo communicate public health findings to relevant authorities.
• Capacity building: Train, coach or mentor other team members in epidemiological methods, data collection and management, analysis and reporting when appropriate'
• Planning: Develop and execute the annual epidemiological activity plan with its respective budget
• Networking and Representation: maintain and expand the current network of national public and academic institutions inlcuding the Kenyan Field Epidemiology and Laboratory Training Programme, attend revelant meetings and represent MSF when necessary (cluster meetings, etc.)

Qualifications & Requirements

Education:

• Essential: medical, nursing or para-medical related diploma
• Essential: degree or masters in Epidemiology or Public Health with extensive training in statistics and epidemiology or diploma in Field Epidemiology and Laboratory Training Programme (FELTP)
• Desirable: specialization or training in tropical diseases or Public Health'

Experience:

• Essential: working experience of at least two years in field epidemiological activities
• Essential: experience in needs assessments, surveillance, alert management and outbreak investigation and control
• Desirable: working experience in MSF or other INGO’s; in low and middle-income country(ries)

Knowledge:

• Essential: computer literacy (MS Office Suite) and an analytical/statistical software (Epi-Info, STATA, R, etc.)
• Essential: database management, statistical analysis, secondary data review, survey designing and implementation, monitoring and evaluation systems design or use, public health information management
• Desirable: knowledge of DHIS2, QGIS, Osmand, PowerBI, KoboCollect, ODK, RedCap, reference manager software (Zotero, Mendeley, etc.)

Skills/ Competences:

• Strategic thinking; Strong Leadership Skills; Proven People Management; Behavioural Flexibility; Commitment to MSF Principles; Result Oriented; Culturally Sensitive; Team player; Planning and Organization
• Ability to multitask including planning and implementation processes within a highly demanding and fast-paced environment
• Sound analytical and organizational skills
• Competency, knowledge and professional skills on public health infectious disease control, epidemic and pandemic preparedness and response
• Excellent presentation and communication skills, with emphasis on writing skills

Language: Proficiency in written and oral English & Kiswahili.

Rationale/Objective for Position

The Director of Communications and Fundraising is responsible for leading a multidisciplinary team to develop impactful communications and fundraising strategies that support the populations we exist to serve and raise the awareness, trust and influence of MSF.

As well as overseeing home society communications activities, this role includes overseeing and  directly contributing to significant support to the organisation’s social mission by strengthening efforts to communicate and bear witness from MSF’s medical humanitarian programs in Eastern Africa. 

Tasks & Responsibilities

Strategic Responsibilities

• Leads the development, management and implementation of MSF Eastern Africa´s communication and fundraising strategies, in line with the section’s strategic and annual plans, ensuring solid support is provided to MSF´s global social mission.
• Ensures awareness, engagement and income generation with key target audiences is raised in line with expectations, supporting the growth of MSF’s human, financial and civil base, as well as MSF’s capacity for influence and mobilization.
• Takes overall responsibility for regular reviews and refinements to the department’s strategy, and for defining and reporting on Key Performance Indicators (KPIs).

Technical and Operational Responsibilities

Home Society Communications

• Has overall responsibility for the section’s branding guidelines and visual identity.
• Provides communications support for brand and reputational management issues and crises, taking the lead on providing guidance on public messaging around sensitive issues to MSF EA, and to the region as needed. 
• Has sign off for all major communications initiatives for the section, and for defining the section´s editorial line on specific topics.
• Anticipates how MSF EA´s public communication, especially on politically sensitive issues, may impact the organisation’s public image.
• Oversees regular reflections on MSF’s public positioning from the region, in collaboration with senior colleagues across the organisation.

Operational support

• Follows regional contexts and provides strategic advice and support for communication matters to the section and to operational and communications staff covering the region as needed.
• Oversees a solid package of support to strengthen the impact and quality of operational communications in Eastern Africa, contributing directly to emergency and crisis response as needed.
• Takes overall responsibility for the coherence and alignment between the communication and fundraising functions and initiatives of MSF EA and those from other MSF communicators in Kenya and East Africa. 
• Oversees the development and implementation of framework agreements to strengthen collaboration processes with internal stakeholders as needed.

Fundraising

• Oversees the work of the fundraising team to ensures engagement and income generation with key target audiences is raised in line with expectations.
• Provides support for external networking for fundraising as needed.

Collaboration and Engagement

• Represents MSF EA on global internal communications and fundraising platforms, actively engaging, and coordinating closely with heads of both specialisms on the African continent.
• Establishes and maintains external relationships with relevant stakeholders, including international and national media, and humanitarian communications and fundraising leaders in Eastern Africa.

Crosscutting Departmental Responsibilities

• Takes the lead in the department’s accountability, overseeing the analysis and reporting of communications and fundraising activities, reporting to the MSF EA General Director, Management Team, and Board and wider movement on a regular basis.
• Takes the lead in major initiatives to track progress, such as perception studies.
• Ensures that all communications and fundraising material reflects and aligns with MSF principles, ethical guidelines, and unique identity, following all appropriate validation procedures.
• Responsible for the development, implementation and control of the department´s budget.
• Oversees relationships with departmental vendors and external service providers as needed, delegating responsibility as required.
• Leads, mentors and coaches staff in the department and region as needed.
• Plans, directs, supervises, and coordinates work activities of the staff in the department.

Other Responsibilities

• As part of the MSF EA MT, helps to define the general direction and overall strategy of the section, ensuring that the communications department´s perspective and input are adequately reflected in the discussions and decisions of the MT and of other departments.
• Contributes to and at times takes the lead in additional dossiers and strategic projects as necessary, including to internal communications, and supports the work of other departments.
• When delegated by the General Director, on a case-by-case basis, act as a media spokesperson on international and institutional topics.

Qualifications

Education

• A bachelor’s degree in a relevant discipline, or an equivalent qualification from a recognised institution.
• A good knowledge of world affairs, with knowledge of the Eastern African context an advantage.
• Knowledge and understanding of the latest trends and developments in communications and media.
• Interest in humanitarian work with direct experience an advantage.
• Fluency in spoken and written English is required.

Experience

• At least ten (10) years’ experience in communications and a solid understanding of developments within the communications field, with at least (five) years’ experience in senior leadership.
• Proven experience developing communications strategies and leading a team of communications professionals to implement them.
• Demonstrable experience managing budgets.
• International experience is an added advantage.

Competencies

Technical Competencies

• Excellent writing and editing skills in English and Swahili an advantage.
• Proven leadership skills and management skills including the ability to empower, inspire and develop staff.
• Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.
• Strong technical skills and knowledge of IT management.

Behavioral/General Competencies

• Proven leadership skills.
• Strong interpersonal skills and ability to negotiate.
• Strong organisational skills with experience managing multiple and conflicting priorities. 
• Commitment to MSF's principles.

Rationale/Objective for Position

• The Stakeholder Engagement Project Officer is responsible for ensuring that a model for identifying, planning and eventually measuring the added value of strategic engagement in home societies where MSF has offices and runs operations, is embedded in the strategic planning cycle of MSF Eastern and Southern Africa, as well as other relevant offices around the world.
• The job holder will also serve as the reference person for the project throughout the movement, including for Executive Directors and Management Teams, to facilitate the use of this model in their strategic planning process.

Tasks & Responsibilities

Strategic Responsibilities

• Manage the overall strategy for the promotion and use of the project across the MSF movement.
• Coordinate the development, evaluation and continual refinement of the engagement strategy process and templates accordingly.

Technical and Operational Responsibilities

• Coordination
  • Present the supporter engagement introduction document and lead related discussions to introduce the project with stakeholders in countries where MSF has both offices and operations.
  • Guide the country teams on how to use the templates and support the process.
  • Brief and support local coordinators when developing and implementing a supporter engagement strategy.
  • Disseminate exemplary practices about the utilization of tools and the formulation of strategies.
  • Design presentations, write briefs, and continuously adapt and refine the toolkit in collaboration with the DCF for MSF EA.
  • Consolidate the dataset provided by the various departments.
  • Ensure that the project budgets and plans are on track.
  • Organize specific meetings and facilitate workshops.
• Promotion of the project within the movement
  • Reach out to relevant offices and organize briefings to outline the project, including drafting materials, presenting the project and managing follow up questions.
  • Ensure planning and logistics required for meetings and workshops.
  • Identify and organise consultations and discussion forums with various MSF stakeholders and international platforms.
  • Create and upkeep the SharePoint pages for the project.
• Continuation
  • Define Terms of Reference and call for volunteers to set up a Community of Practice for the continuation of the project after the two-year phase of this employment\and optimize the supporter engagement strategies in the long-term.

Other Responsibilities

• Carry out additional tasks as necessary according to the evolution of the project.

Qualifications

Education

• A Bachelor’s degree in a relevant field, or an equivalent qualification from a recognized institution.
• Knowledge of MS Office Tools (PPT, Excel).
• Fluency in English is required, and knowledge of French/Spanish and a third language is an added advantage.

Experience

• At least 3-5 years of relevant experience.
• Experience with MSF or other humanitarian NGOs is an added advantage.
• Experience working on the African continent.

Competencies

Technical Competencies

• Ability to think strategically and translate a vision into practical outputs.
• Excellent program management and coordination skills.
• Excellent written and verbal communication skills, including demonstrated ability to effectively facilitate various level meetings; prepare clear and concise briefs, presentations, and reports.
• Place high value on quality improvement, applying managerial and technical skills to measure and improve efficiency.
• Strong analytical and process facilitation skills.
• Strong Microsoft Office skills

Behavioural/General Competencies

• Good organisational and multi-tasking skills.
• Ability to work effectively in a team and alone.
• An open approach and resilient spirit.
• Proactive attitude.
• Flexible mindset and ability to adapt quickly, focusing on value creation.
• Strong analytical and process facilitation skills.

CONTEXT AND GENERAL OBJECTIVE OF THE POST

The Logistics Technical Unit (LogTech) is part of the Logistics and Supply Chain department and consists of supporting the missions of MSF OCBA regarding their logistics’ needs. The unit comprises a diverse expertise, to ensure that it can support all different aspects of MSF´s logistics for both regular missions and emergency interventions: construction, shelter, fleet, energy, facility and cold chain management, general and biomedical equipment management and WHS (water, hygiene, sanitation, and vector control). The focus of the unit is to ensure appropriate support and guidance to MSF OCBA’s missions regarding their logistics, in collaboration with other relevant departments/units (operations, medical, financial, projects & IT…). The Watsan team is growing in terms of both number of staff members and support functions assumed. It has recently defined an ambitious improvement agenda for the coming years, comprising all relevant aspects of WHS and VC e.g., processes, continuous improvement, emergency response, collaboration with the field, new surveillance, and monitoring systems, integration, and analysis into medical data system…

Accountable hierarchical and functionally to the Watsan Technical Referent, the WATSAN OFFICER’s main objective is to help in the deployment and implementation of the Water, Sanitation and Hygiene projects, subprojects, policies, strategies, and procedures of the organization programmes in region covered by Nairobi office. The aim of this position is to facilitate and boost the field staff capacity in terms of Watsan and reach Watsan standards in our projects and interventions in DMC sites and communities.

The WATSAN OFFICER by nature of the work will involve visits to the field, followed by backup work on these countries’ subprojects. Other work includes specific dossiers on subjects aligned with 2024 AP priorities, and eventually, responses to emergencies.

RESPONSIBILITIES AND MAIN TASKS

Main Purpose

• Support on the implementation and monitoring of Watsan field community subprojects/projects and strategies for the countries of his/her region. Assisting to the evaluation of the impact of the projects.
• Support on developing network and knowledge of the Watsan local actors (institutions, training centres, suppliers etc., as relevant) at Nairobi level
• S/he will be based 60% in the field (shared between the missions) and the rest in Nairobi, from where s/he will be following up some key field projects.
• Drafting synthetic visit reports
• S/he will get technical support from the Watsan Team, and direct assistance from the Watsan Referent based in Nairobi.

Dossiers:The job is structured around 3 main lines of work:

Follow up of specific field projects & subprojects.

• Support the teams on defining and implementing community watsan project activities that respond to the communities needs and accompany our medical interventions.
• Ensure the watsan community projects follow a People Centred approach, in which the community has highly been involved in the definition and the implementation of the project.
• Support the teams on defining the indicators to be followed and monitored in the community activities and how to be compiled and recorded.
• Compiling and analyzing statistical and monitoring data of Watsan activities of the portfolio missions and guide the team accordingly, to capitalize upon the impact of the interventions.
• Ensure the use of Health Monitoring Information System (HMIS) to compile the indicators of the projects.
• Think on innovative ways of working and supporting the teams that bridge remote working in this security challenged areas.
• Train the teams on how to best follow and implement community Watsan projects.
• Support completion of the training package on prevention of diarrheal diseases in communities.
• To contribute to development of a training package for preventing malaria (and other vector borne diseases) within communities.
• Contribute to the development of a visual toolbox for mother and child WASH practices.

Water provision and people dignity

• Contribute with the field teams on conducting Watsan assessments, Watsan data analyses and proposals (this could include the use of online platforms for assessments, like Solstice).
• Support the mission in the drafting of Watsan subprojects aligned with OCBA 2022 priorities (focus on water provision) and the 2024 AP objectives for implementing missions.
• Propose innovative solutions or add to the existing solutions of water provision in emergencies for different communities in the region (i.e., kits for hand pumps maintenance and repair…)
• Technical support for deploying water provision, and eventually, developing water provision lobby tool and follow up, in case of need.
• Support the missions in establishment and capacity building of water users’ committees.

​​​​​​​Transversal dossiers

• Waste Management. There is a growing interest and priority in the house to ensure proper management of hospital waste (hazardous waste and hospital waste (liquid/solid) as to minimize the environmental health impact our projects have and reducing in the coming years MSF carbon footprint. In these lines, the position will assist on:
• Skimming for regional solutions on hazardous waste management
• Supporting the field teams to embrace waste management policies in the countries of visit.
• Punctually supporting on the implementation of wastewater treatment solutions.
• Networking. Nairobi is a humanitarian hub that gathers NGO’s, training, and academic institutions and private compagnies closely related to the field of water and sanitation. Along with the Technical Referent, he/she will be boosting the creation of a network of contacts so our operations further benefit from possible partnerships and innovations presents in the region.
• Basics of the basics. Our health facilities need to ensure proper water supply and segregation is followed and monitored consistently. The Watsan Officer might be required to follow up and assist the visited projects that this monitoring and follow up is done properly.

Other Responsibilities:

• The responsibilities of the officer mostly lie within the East and Horn of Africa Region, but some circumstances might expand this support beyond the region.
• The WATSAN OFFICER, when not in the field, will support the Watsan Technical referent according to the specific needs.

​​​​​​​SELECTION CRITERIA

• Technical education related to water and sanitation.
• Capacity to understand and analyze the links between morbidities and Watsan conditions, and experience in specific programs that involve a link between Watsan related morbidities.
• At least 2 years of WaSH experience in the field
• Experience working at community level, with community engagement in terms of water and sanitation is a plus.
• Previous field experience with MSF in Watsan is a plus.
• Good understanding of computers and new technologies
• Experience in training of staff
• Good written and oral communications skills
• Ability to set priorities and organize his/her own work.
• Fluent written and spoken English and French or/and Portuguese is an added asset.
• Ability to work in remote and stressful context with reduced amenities during field visits.
• Flexibility and ability to adjust to rapidly changing contexts and plans.

Closing date: February 21th, 2024, 23:59 CET (Central European Time)

Rationale/Objective for Position

The Office Human Resourcesand Administrative Manager is responsible for contributing to the development, review and leading the implementation of HR and administrative policies and procedures of the office, ensuring compliance with the local Kenyan Legal frame and adhering to other global standards and requirements for staff management as an institutional office, through active link with other MSF offices globally.

The job holder is also responsible for leading the Office HR Administration Team in coordinating and supporting global operational, administration and hosting needs in both HQ and MSF Movement.

Tasks & Responsibilities

Strategic Responsibilities

• Contribute and actively participate in the development, implementation, and execution of MSF EA’s HR & Administration strategy.
• Develop and implement Administration, Travel and Movement Policies aligned to the Section’s Vision and Global MSF Movement with enhanced mutualization and collaborations..

Technical and Operational Responsibilities

HR Planning, Management, Reporting and Communication

• Lead and coordinate end-to-end HR Administration and travel Management processes for all staff including hosted staff.
• Develop, Implement, and communicate hosting, administration and travel policies and guides with the guidance of the Head of HR and Administration.
• Develop, review, and implement performance management systems for the section with the guidance of the Head of HR.
• Actively contribute and participate in the HR annual plan and give inputs to the Head of HR and Administration in development of the HR unit in line with the HR strategy.
• Contribute and participate in the development, implementation, and execution of MSF EA’s HR and administrative policies.
• Act as ‘Account & Process Owner’ (technical manager) of the office Human Resources Information System (Odoo, dynamics etc).
• Provide the Head of HR and Administration; and management with relevant reports/metrics on staff data and indicators for reporting and decision making and ensure proper follow-up for staff in the HRIS.
• Provide support to supervisors or any other staff on HR policies and procedures, including grievances, disciplinary matters, and other HR-related issues, within the legal framework of the EAS.
• Ensure exit interviews are conducted for staff prior to their departure and give feedback to the relevant Unit Head.
• Follow up on employees’ claims and keep the Head of HR and Administration informed at any time.
• Support the Head of HR and Administration with any global HR initiatives for the office.
• Identify opportunities for engagement through mutualization with the hosted MSF entities by organizing information sharing, support in relation to administration, travel and movement management within/outside the Eastern Africa region.
• Contribute to and implement staff health, learning, recruitment and rewards initiatives and policies within the Section.

Orientation

• Support in the development and implementation of guidelines/frame for HR induction for all new staff and ensure that all staff are aware of HR policies and procedure.

Administration

• Responsible for administrative contracts and ensure that legal considerations are considered and applied to mitigate risks.
• Link with all offices on all aspects of staff contracting and administration, and ensure all contracts comply with the requirements of the office and Legal frames (Kenyan staff, non-Kenyan staff, Hosted positions).
• Review the monthly office Payroll and ensure proper management and application of the Legal and EAS employment frame on remuneration and rewards for all category of staff. Oversee the implementation of all insurance contracts for staff in the office as required by the law and health policy and guidelines.
• Ensure an efficient filing system of all physical and electronic administrative files, granting strict confidentiality of employees’ personal files and other administrative private documents.

Travel, Admin and Movement Management

• Accountable and Responsible for Management, Coordination of Travel Movements for all staff based at the EA Office ensuring clear Processes and procedures are in place.
• Ensure legal working status for staff and dependents in the country by ensuring valid working documents and information are available on time.
• Act as the focal person for hosting external training and meetings advising the entities and identifying the right resources to support.
• Actively participate and collaborate with the Regional Protocol Office and ensure implementation of legal protocol and initiatives for compliance with the HCA (Host Country Agreement)

Other Responsibilities

• As a member of the Occupational Safety and Health Committee (OSH) and HR representative in the committee and ensure all safety and health issues are considered for staff and reflected in policies.
• Ensure that Global Data Protection Regulation (GDPR) and Protection of Personal Information Act is applied in all HR & administrative and travel policies & processes of the Office, in compliance with local and international requirements.
• Plan, direct, supervise, and coordinate work activities of the HR, Admin & Travel team. 
• Mentor and coach, the office HR and Admin team.

Qualifications

Education

• A Bachelor’s degree in Human Resource Management, Administration, or an equivalent qualification from a recognized institution.
• Knowledge of HR functions (payroll & benefits, recruitment, training & development, etc.)
• Knowledge and understanding of Kenyan labour laws and disciplinary procedures.
• Membership in a Professional HR Body is an added advantage. 
• Fluency in English is required, and knowledge of French and a third language is an added advantage.

Experience

• At least five (5) years of experience in HR/administration, with proven experience in people management.
• Experience implementing Human Resource Management Systems, Tools and Processes.
• Experience with MSF or other humanitarian NGOs is an added advantage. 

Competencies

Technical Competencies

• Communication, negotiation, and conflict management skills.
• Strong interpersonal, facilitation and presentation skills.
• Excellent IT skills.

Behavioral/General Competencies

• Objectivity and critical thinking
• People Management Skills
• Proven leadership skills
• Commitment to MSF’s Principles
• Cross-cultural Awareness
• Strategic Vision
• Results and Quality Orientation
• Service Orientation
• Planning and Organizing
• Initiative and Innovation
• Teamwork and Cooperation
• Networking and Building Relationships

The closing date for applications is on 21st February 2024

Rationale/Objective for Position

The Director of Communications and Fundraising is responsible for leading a multidisciplinary team to develop impactful communications and fundraising strategies that support the populations we exist to serve and raise the awareness, trust and influence of MSF.

As well as overseeing home society communications activities, this role includes overseeing and  directly contributing to significant support to the organisation’s social mission by strengthening efforts to communicate and bear witness from MSF’s medical humanitarian programs in Eastern Africa 

Tasks & Responsibilities

Strategic Responsibilities

• Leads the development, management and implementation of MSF Eastern Africa´s communication and fundraising strategies, in line with the section’s strategic and annual plans, ensuring solid support is provided to MSF´s global social mission.
• Ensures awareness, engagement and income generation with key target audiences is raised in line with expectations, supporting the growth of MSF’s human, financial and civil base, as well as MSF’s capacity for influence and mobilization.
• Takes overall responsibility for regular reviews and refinements to the department’s strategy, and for defining and reporting on Key Performance Indicators (KPIs).

Technical and Operational Responsibilities

Home Society Communications

• Has overall responsibility for the section’s branding guidelines and visual identity.
• Provides communications support for brand and reputational management issues and crises, taking the lead on providing guidance on public messaging around sensitive issues to MSF EA, and to the region as needed. 
• Has sign off for all major communications initiatives for the section, and for defining the section´s editorial line on specific topics.
• Anticipates how MSF EA´s public communication, especially on politically sensitive issues, may impact the organisation’s public image.
• Oversees regular reflections on MSF’s public positioning from the region, in collaboration with senior colleagues across the organisation.

Operational support

• Follows regional contexts and provides strategic advice and support for communication matters to the section and to operational and communications staff covering the region as needed.
• Oversees a solid package of support to strengthen the impact and quality of operational communications in Eastern Africa, contributing directly to emergency and crisis response as needed.
• Takes overall responsibility for the coherence and alignment between the communication and fundraising functions and initiatives of MSF EA and those from other MSF communicators in Kenya and East Africa. 
• Oversees the development and implementation of framework agreements to strengthen collaboration processes with internal stakeholders as needed.

Fundraising

• Oversees the work of the fundraising team to ensures engagement and income generation with key target audiences is raised in line with expectations.
• Provides support for external networking for fundraising as needed.

Collaboration and Engagement

• Represents MSF EA on global internal communications and fundraising platforms, actively engaging, and coordinating closely with heads of both specialisms on the African continent.
• Establishes and maintains external relationships with relevant stakeholders, including international and national media, and humanitarian communications and fundraising leaders in Eastern Africa.

Crosscutting Departmental Responsibilities

• Takes the lead in the department’s accountability, overseeing the analysis and reporting of communications and fundraising activities, reporting to the MSF EA General Director, Management Team, and Board and wider movement on a regular basis.
• Takes the lead in major initiatives to track progress, such as perception studies.
• Ensures that all communications and fundraising material reflects and aligns with MSF principles, ethical guidelines, and unique identity, following all appropriate validation procedures.
• Responsible for the development, implementation and control of the department´s budget.
• Oversees relationships with departmental vendors and external service providers as needed, delegating responsibility as required.
• Leads, mentors and coaches staff in the department and region as needed.
• Plans, directs, supervises, and coordinates work activities of the staff in the department.

Other Responsibilities

• As part of the MSF EA MT, helps to define the general direction and overall strategy of the section, ensuring that the communications department´s perspective and input is adequately reflected in the discussions and decisions of the MT and of other departments.
• Contributes to and at times takes the lead in additional dossiers and strategic projects as necessary, including to internal communications, and supports the work of other departments.
• When delegated by the General Director, on a case-by-case basis, act as a media spokesperson on international and institutional topics.

Qualifications

Education

• A bachelor’s degree in a relevant discipline, or an equivalent qualification from a recognised institution.
• A good knowledge of world affairs, with knowledge of the Eastern African context an advantage.
• Knowledge and understanding of the latest trends and developments in communications and media.
• Interest in humanitarian work with direct experience an advantage.
• Fluency in spoken and written English is required.

Experience

• At least ten (10) years’ experience in communications and a solid understanding of developments within the communications field, with at least (five) years’ experience in senior leadership.
• Proven experience developing communications strategies and leading a team of communications professionals to implement them.
• Demonstrable experience managing budgets.
• International experience is an added advantage.

Competencies

Technical Competencies

• Proven leadership skills and management skills including an interest and ability to empower and inspire staff. 
• Excellent communication skills.
• Financial acumen.
• Excellent writing and editing skills in English, Swahili and advantage.
• Strong technical skills and knowledge of IT management.

Behavioral/General Competencies

• Strong organizational skills with experience managing multiple and conflicting priorities.
• Strong interpersonal and negotiation skills with the ability to build relationships with internal and external stakeholders.
• Willingness to travel to MSF projects and other MSF offices as needed.
• Commitment to the work and values of the organization, and to equity, diversity and inclusion.