MoKo Home + Living Careers

WHAT YOU’LL DO

The ideal Keyboard Warrior is an analytical person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience and putting a smile on their face and sparks in their eyes. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from community management to handling consumer research. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome. 

THE ROLE IN BRIEF

1. Research Support:
   1. Making follow up calls to clients in our database in order to generate more leads 
   2. Conduct in-person and over-the-phone qualitative interviews and quantitative surveys
2. Community Manager support
   1. Respond to comments from customers on our ads on Facebook and Instagram
   2. Ensure that all queries that need to be escalated to a manager/supervisor are done on time
   3. Resolve any complaints we have from the comments section by alerting the responsible team
   4. Create a report on trends/content from the consumers that can help us create better content
   5. Carrying out any other tasks assigned to you by your manager

ARE YOU OUR DREAM CANDIDATE?

1. Extremely strong interpersonal skills and outgoing personality
2. Attention to details to ensure that all the information collected is accurate and that participants to interview are clear on what is expected of them
3. Analytical ability to provide feedback on the format of the survey to ensure we have the right framing of questions
4. Clear communication to brief the interview participants and to ensure they attend the interviews at the correct time
5. An enthusiastic individual with outstanding problem-solving skills to enhance our customer experience 
6. Strong analytical skills—ability to analyse data and proactively identify and address issues with customer accounts
7. An initiative taker who enjoys working independently once you receive clear directions from the manager
8. Proficient with Microsoft Word and Excel
9. Eager to join a young, quickly-growing organization and team
10. Previous marketing experience is a plus,

WHAT YOU’LL DO

You’ll take the reins of our growing production operation.  This is a key management and leadership role which will oversee all critical production functions and advance them to the next level.  The Senior Production Manager will also work closely with various teams to ensure timely delivery of quality furniture to our customers.

THE ROLE IN BRIEF

Production Planning

• Work with the supply chain department to forecast and plan for present and future consumption of raw materials to ensure that materials are always available
• Evaluate production schedules and labour requirements to plan team structure and development
• Develop and maintain production metrics for quality, delivery, and safety
• Thinking strategically about production capacity , mapping out expected capex to keep up with growing sales.

Team Management

• Build strong rapport with our 150-person-strong production team through open communication; promote a positive, safe, productive and efficient work environment
• Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
• Manage employee training and required documentation to ensure effective training methods that are in compliance with current procedures and quality standards

Quality Assurance

• Ensure that goods produced by your team always meet quality standards
• Monitor product standards at various levels of production and at the point of release so that the cost of rework is reduced

Continuous Improvement

• Monitor and recommend necessary changes to the layout of plant, machinery and production processes and methods for any new equipment, materials or components
• Continuously work to improve the cost of products by optimizing raw materials, labour and utilities
• Review and recommend appropriate measures to control and minimize waste levels
• Review production practices and equipment; make proposals for improvements to ensure that they are maximally effective
• Support research and development to keep our production team up to date and working with the latest technology and using the most efficient manufacturing practices
• Meet unit cost targets for each product consistently

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
• Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues. Candidates with at least 3 years’ management experience managing a large team are preferable.
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Knowledge of good manufacturing practices and lean manufacturing policies and procedures
• At least 5 years’ experience working in a manufacturing setting (process, chemical, mechanical)
• Technical background is an added advantage
• Any lean six sigma certification is an added advantage

WHAT YOU’LL DO

We are significantly expanding our B2C operations to the major towns in Kenya: Nakuru, Nyeri, Kisumu, Kakamega, Mombasa, Eldoret and Machakos.  We’re looking to have Team Leaders in these regions who will manage the team of Moko Brand Ambassadors on ground. They’ll be responsible for managing the day-to-day activities of the team, setting targets and motivating the team to achieve them, Finally, you’ll be excited to implement different strategies that will contribute to the growth of the company through a successful team.

THE ROLE IN BRIEF

• Managing the day-to-day activities of the Moko Brand Ambassadors team
• Motivating the team to achieve organizational goals
• Developing and implementing a timeline to achieve sales targets
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Conducting quarterly performance reviews on the team
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the Senior Leadership team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have at least 2 years’ experience in a sales team leader role that involved managing a commission-based team
• You possess excellent sales and marketing management skills
• You possess good negotiating skills
• You have great leadership and people management skills with proven ability to lead a team to meet quotas
• You have great multi- tasking skills and can manage multiple parallel initiatives alongside daily operational activities
• You are computer literate and are proficient in Microsoft office & google sheets
• You possess a degree/ diploma in a business-related field

WHAT YOU’LL DO

Moko is looking for a Supply Chain Intern who will offer support in the day to day-to-day procurement operations.

THE ROLE IN BRIEF

Your main responsibilities will include offering support on the following:

• Support raising of purchase approvals for Supply Chain Logistics and Compliance related activities
• Follow up on payments and support resolution of any invoices issues that may arise
• Support update and maintenance of records as assigned by supervisor
• Carry out proper and timely filing of documents related to Supply Chain Logistics and Compliance activities as assigned by supervisor
• Carry-out other job-related tasks as may be assigned to support departmental and cross-departmental functions and projects.

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and Google Workspace (Google Sheets, Google Docs)
• You have excellent written and verbal communication skills
• You are self-directed and able to work without supervision
• You are energetic and eager to tackle new projects and ideas
• You have a knack for creating and executing on solutions to sourcing challenges.
• You enjoy working with people and leading initiatives when working on cross-functional projects.
• You are eager to learn and take on development opportunities.
• You have Bachelors Degree in Supply Chain Management or any related field

WHAT YOU’LL DO

We are looking for a Head of Marketing to join our team. You will be responsible for optimizing marketing strategies by driving end to end campaigns with an aim of increasing market share and enhanced competitiveness while working closely with the sales team.

THE ROLE IN BRIEF

1. Marketing 
   1. Establish effective working relationships with sales leadership to ensure that our products and services are supported through sales enablement and marketing demand generation programs
   2. Participate and provide feedback in product development as you collaborate to create, launch and track performance of product in our markets
   3. Develop, establish and maintain marketing strategies that shall articulate our product offering, key benefits and messages for use by sales and marketing in order to meet organizational objectives.
   4. Demonstrate effective management of the marketing, advertising and promotional activities of the organization
   5. Work closely with the Sales team to cultivate reference accounts for products and services; identify client success stories and work with marketing to create appropriate case studies and collateral
   6. ·Create compelling marketing campaigns in order to drive campaign management for client acquisition programs across multiple channels
   7. Create content for corporate marketing collateral, website/blog/social media, and other initiatives
   8. Provide assistance on press releases, contributed articles, presentations, events, and conferences
2. Lead Generation & Sales Enablement
   1. Create effective, compelling positioning, messaging, and sales tools that are understood and used
   2. Stay abreast of market trends to drive topics for client webinar and whitepaper strategies
   3. Create sales-ready tools, including market-facing presentation content to be used by Sales to  highlight benefits of our products to our clients.
   4. Execute marketing campaigns and analyze performance that leverage behavioral interest profiling to drive new client acquisition & sales revenue
3. Project management
   1. Responsible for all aspects of projects, including: meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, campaign analysis, and  tracking
   2. Establish and articulate project scope, strategy and objectives to internal clients, production team  and key leadership
   3. Manage creative production of online and offline marketing assets, graphic design, video production and web development, from the initial concept to finished product and execution
4. Market Research and Competitive Intelligence 
   1. Understand the products and services offering and approach of key competitors; communicate products and services differentiation to sales and provides input to senior leadership
   2. Conduct various interviews, including win/loss and post-engagement client interviews/surveys to identify trends and make recommendations to senior leadership
   3. Conduct marketing surveys on current and new service concepts

CAREER GROWTH + COMPENSATION 

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the Senior Leadership team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

1. 5+ years of professional marketing experience
2. Creative thinker, excellent listener and communicator
3. Skilled in direct response marketing with ability to craft integrated marketing strategies across all  channels and touch points, including website, print communications, online communications and  direct mail
4. Excellent communication and presentation skills
5. Excellent multitasking skills
6. Highly motivated and results-oriented
7. Excellent problem-solving skills
8. Ability to work under pressure
9. Self-driven and highly proactive with excellent organizational skills
10. Excellent analytical and negotiation skills
11. Excellent skill in MS Word, Excel, and PowerPoint
12. Degree in Marketing or Business Management

WHO WE ARE

Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture. Join us in building the products, the brand, and the operations, to put high- quality, affordable living within everyone’s reach. Since our founding, we have reached over 200,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 300+ employees.

WHAT YOU’LL DO 

Moko’s Production Officers help us bring joy to thousands of families by manufacturing world-class furniture.  You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions.  You will be responsible for planning shift schedules and keeping your team members motivated so that they can achieve the set production targets. Finally, you will collaborate with other teams to ensure that we meet and exceed customer expectations.

THE ROLE IN BRIEF

Bring delight to our customers by making quality products, efficiently

• Lead your team in meeting production targets while upholding high standards of quality and safety
• Ensure efficient management of raw material inventory and determine optimum stock and re-order levels
• Collaborate with finance, sales and warehousing teams to meet and exceed customer expectations
• Plan production scheduling to meet customer demand
• Coordinate with maintenance team to maximize machine uptime
• Achieve consistent levels of high quality and support a culture of continuous improvement

Lead a high-performing production team

• Provide continuous feedback and coaching; regularly review team members’ performance
• Assist in the hiring and training of new team members
• Achieve high compliance with health and safety standards and other best-practice policies and procedures

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have a bachelor’s degree in Engineering or a similar technical field
• You have strong organizational and record keeping skills with the ability to develop operational tools in Microsoft Excel
• You possess strong management and leadership skills that allow you to relate well with direct reports, customers and colleagues
• You have strong attention to details with the ability to deliver on assigned tasks with independence and little supervision
• You have at least 2 years of work experience in a role that involved team supervision
• You have knowledge of good manufacturing practices and lean manufacturing policies and procedures
• You are eager to join a young, quickly-growing organization and team

WHAT YOU’LL DO

Moko’s Production Officers help us bring joy to thousands of families by manufacturing world-class furniture.  You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions.  You will be responsible for planning shift schedules and keeping your team members motivated so that they can achieve the set production targets. Finally, you will collaborate with other teams to ensure that we meet and exceed customer expectations.

THE ROLE IN BRIEF

1. Bring delight to our customers by making quality products, efficiently
1. Lead your team in meeting production targets while upholding high standards of quality and safety
2. Ensure efficient management of raw material inventory and determine optimum stock and re-order levels
3. Collaborate with finance, sales and warehousing teams to meet and exceed customer expectations
4. Plan production scheduling to meet customer demand
5. Coordinate with maintenance team to maximize machine uptime
6. Achieve consistent levels of high quality and support a culture of continuous improvement
2. Lead a high-performing production team
1. Provide continuous feedback and coaching; regularly review team members’ performance
2. Assist in the hiring and training of new team members
3. Achieve high compliance with health and safety standards and other best-practice policies and procedures

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

1. You have a bachelor’s degree in Engineering or a similar technical field
2. You have strong organizational and record keeping skills with the ability to develop operational tools in Microsoft Excel
3. You possess strong management and leadership skills that allow you to relate well with direct reports, customers and colleagues
4. You have strong attention to details with the ability to deliver on assigned tasks with independence and little supervision
5. You have at least 2 years of work experience in a role that involved team supervision
6. You have knowledge of good manufacturing practices and lean manufacturing policies and procedures
7. You are eager to join a young, quickly-growing organization and team

WHAT YOU’LL DO

We are looking for a Sales Operations Analyst to join our sales operations team, the team that helps the company to achieve its business goals by making sure we attain set sales targets. You will contribute to day-to-day support of sales as well as drive strategic initiatives to improve sales productivity, intelligence, and planning.

The ideal candidate will be a proactive problem solver who is passionate about the opportunity to partner with the sales leadership, and also passionate about our role in the Home + Living space, bringing affordable and durable products to a wider market, The position holder will be excited to help design and drive programs in support of MoKo’s continued success.

ROLES & RESPONSIBLITIES

• Provide operational support for the MoKo sales team on systems and processes
• Support assigned aspects of sales operations
  • Prepare Personal Journey Plans for the sales teams
  • Prepare weekly, monthly, and quarterly reporting templates for the field, online and showroom sales teams
• Develop accurate reporting and insights on sales performance using available tools or building new tools
• Coordinate with different teams i.e., Finance, production, inventory & logistics to ensure that we get accurate raw data to be used in reporting and projection
• Use data and reports to make decisions about bottlenecks in the sales process
• Prepare targets and forecasts for the sales teams
• Support sales teams in finding new leads and prospects
• Implement sales technology and best practices

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the Senior Leadership team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have at least 2 years’ experience in sales operations (or at least sales reporting and interpretation)
• You possess a thoughtful, systematic approach to systems and processes
• You have great problem-solving and analytical skills
• You have the ability to work productively with different stakeholders at all levels of the organization
• You have the ability to manage across departments and communicate effectively with the Sales, Legal, HR, Finance, Manufacturing, and Marketing teams
• You have experience with data reporting/extracting tools used internally - Power BI, CRM, Google products, etc.

WHAT YOU’LL DO 

We’re looking to add a Quality Assurance Officer who will ensure that laboratory analysis is done accurately and timely and any deviations are reported promptly · The officer will also ensure that that Quality Assurance support to other functions (supply chain, operations, MOKO lab, Sales and Marketing) are done diligently and within reasonable time. Finally, the officer will be responsible  for making sure all Quality Assurance documentation are updated signed off for implementation

THE ROLE IN BRIEF

Interface with other functions

• Supply chain 
  • Develop standards to be used in the evaluation of suppliers during the sources phase. 
  • Develop supplier audit checklist which will be used to assess supplier capability to provide quality goods and services. 
  • Carry out pre-shipment quality checks either personally or through third party inspectors. 
  • Give feedback to suppliers on their quality performance and areas of improvements. 
  • Assist with permit applications from KEBS by providing all technical requirements for products. 
• Operations 
  • Organise analysis of incoming raw and packaging materials against standards and ensure reports are done promptly. 
  •  Carry out periodic quality checks on materials and finished products to ensure they comply with standards.
  • Organise for retesting of rejected/obsolete/expired materials for usage decisions.
  • Organise for analysis and RCA/CAPA for market returns and report resolutions for implementation. 
• Sales and Marketing 
  • Carry out periodic market visits and reports to check the customer satisfaction in regards to the quality of MOKO products. 
  • Provide technical information where needed for Customer relations management. 
  • Organise for analysis of customer complaints, report on the customer complaint and log the issues and resolutions. 
  • Carry out an annual MOCK recall as per the provided SOP to ensure the company’s preparedness.
• Moko lab 
  • Work with product development team by providing material technical information and quality test methods for new products.
  • Together with production and product development carry out quality tests on new recipes.
  • Create and maintain all master data information for new products (TDS, MSDS, Recipe frameworks) 
  • Manage change control on recipes to ensure there is no mix-up in production processes. 
• Quality Management system 
  • Develop a Quality Manual which will act as a blueprint of all quality processes within Watervale Investment Limited. 
  • Standardise all QA documents and ensure document and record controls are adhered to. 
  • Carry out quality process audits at Foam, Fibre, Sofa and Wood work value streams and report deviations and resolutions. 
  • Carry out periodic training on quality matters to relevant staff across the organizations.

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You possess a bachelor’s degree in analytical chemistry, industrial chemistry or Biochemistry. 
• You have strong analytical, communication, decision making and interpersonal skills.
• You have profound negotiation skills and ability to use networks to gain support for achieving business results.
• You have strong attention to detail and accuracy. 
•  You have at least 3 years relevant experience at supervisory level.