National Social Security Fund (NSSF) Careers

Reporting to the Senior Principal Officer, Supply Chain Management he/she will be responsible for evaluating tenders and writing reports.

KEY RESPONSIBILITIES:

• Prepare tender documents;
• Evaluate tenders & write reports;
• Inspect goods, works & services and write reports;
• Compel and update the list of the Fund’s vendors;
• Carry out inspection and acceptance, of goods, works and services and write the reports;
• Receive procurement requests from branches and file them;
• Prepare requests for quotation and send invitations to vendors;
• Participate in the opening, analyzing, and evaluating of quotations;
• Review the Departmental risk management matrix on a frequent basis;
• Monitor, track, and report on the supply chain activities to ensure compliance and smooth running of the operations;
• Monitor compliance issues to ensure compliance with relevant regulations and legal obligations affecting operations;
• Participate in formulating departmental strategies, policies, plans, and budgets;
• Implement risk identification and mitigation strategies for contract management;
• Monitor supplier contracts and service level agreements and writing reports on adherence;
• Provide support in developing a vendor rating system/matrix;
• Check received items brought in by suppliers through Receipt and Dispatch;
• Check the issue of items to authorized users;
• Check the Stock Replenishment Document (SRD) and authorization by user department; and
• Check purchase requisitions for stock items.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in Supply Chain Management, Logistics, Commerce, Business Administration, Finance, Economics, or the equivalent;
• Professional Qualification in Supply Chain Management, Logistics, Commerce, Business Administration, Finance, Economics, or the equivalent;
• At least five (5) years’ work experience; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the Senior Principal Officer, Marketing/Member Experience he/she will be responsible for aggressive and innovative marketing campaigns, including activations, media management & experiential campaigns.

KEY RESPONSIBILITIES:

• Participate in brand building activities through extensive member education using media, road shows and sponsorships;
• Support Customer Service initiatives to ensure customer satisfaction;
• Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;
• Support branches and regions with their marketing activities;
• Participate in event management;
• Draft reports after every marketing campaign;
• Support the marketing and brand department on financial issues, including but not
• limited to drafting the departmental budget.
• Attend to customers through responding to their queries and providing guidance where necessary ;
• Receive correspondences for the institution, sign for receipt and facilitate dispatch to the respective office or persons;
• Collect customer feedback and prepare weekly reports to help in improving products/services; and
• Cross sell the Institute's products to potential and existing customers to aid the department in meeting its targets.

JOB REQUIREMENTS/SPECIFICATIONS

• Bachelor’s Degree in Marketing, Business Administration or related field from a recognized institution;
• Professional Qualification in Marketing, Business Administration or related field;
• At least five (5) years’ work experience; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the Assistant Manager, Ethics & Integrity he/she will be responsible for planning, organizing and managing investigations of alleged misconduct or alleged violations of the Fund’s internal policies and ensuring best practices.

KEY RESPONSIBILITIES:

• Carry out end-to-end investigations by ensuring that all prescribed investigative/operating methodologies for the various types of investigations are adhered to and by conducting proper planning on high-level investigations;
• Obtain all relevant evidence related to an investigation. Scrutinize/analyze this evidence and make meaningful observations / conclusions regarding the findings and make appropriate recommendations;
• Ensure that witnesses/suspects and victims are interviewed and where necessary obtain written statements;
• Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations;
• Ensure that each investigation has an accurate, value-adding conclusion for the type of investigation conducted; and
• Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system/people/process failures or internal and external threats.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in Law, Finance, Business Management or a related field from a recognized institution;
• Professional qualification in any of the following disciplines: Law, Finance, Business Management or a related field from a recognized institution;
• At least five (5) years’ work experience; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the Senior Fingerprints Officer, the candidate will classify and fill fingerprint records as per their patterns and formations.

JOB PURPOSE:

• Identify NSSF members for purposes of benefits processing;
• Identify NSSF members for issuance of duplicate membership cards;
• Amend member records;
• Identify claimants using biometric system;
• Carry out searches for members who have lost their membership numbers;
• Search, extend, and give alternatives to fingerprint formulae;
• Mend and repair binders of fingerprint slips as well as impaired ones;
• Arrange and label fingerprint binders for ease of filing and retrieving;
• Check misfiles on lettered groups; and
• Carry out on-the-job practical training for Fingerprints trainees.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Forensic Science or related field from a recognized Institution.;
• Fingerprints analysis and examination training Papers A, B and C; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to Senior Ethics and Integrity Officer, the candidate will Conduct corruption risk assessments and prepare corruption mitigation plans.

JOB PURPOSE:

• Carry out staff sensitization on corruption prevention;
• Monitor compliance with ethics and integrity requirements in the Fund;
• Participate in the development and review of ethics and integrity policies, strategies, processes and work procedures and plans;
• Participate in corruption prevention committees (CPCs); and
• Participate in corruption perception surveys.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Law, Finance, Business Management or a related field from a recognized institution; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

JOB PURPOSE:

The trainees will join a diverse team of professionals in delivering high quality service to customers. Initially successful candidates will undergo a six (6) months intensive training in all departments in the organization. This involves inter-departmental rotation in order to develop familiarity with the organization and its functions. At the end of this period, the trainees will be evaluated for permanent employment within the organization.

KEY RESPONSIBILITIES:

• Undertake inspection of employer records to ensure that the provisions of the NSSF ACT are complied with;
• Facilitate registration of new employers, employees and voluntary contributors in collaboration with the Registration Officer;
• Update and maintain zonal records including employers lists contribution registers, defaulters list, penalty and bounced cheques;
• Monitor and following up on employer compliance;
• Prepare inspection and zonal reports;
• Carry out registration of employers, employees and voluntary contributors in collaboration with the Compliance Officers;
• Validate employer returns and generating Unique Payment Numbers for receipting;
• Facilitate clearance of Suspense account by establishing correct NSSF numbers;
• Receive and document legitimate benefit claims applications;
• Open of claim files and capturing the data into the system;
• Receive claims from Documentation section, sorting and batching for awarding into the system; and
• Capture claims into the system to determine amounts payable and bank details of payee(s).

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree from a recognized Institution; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the Senior Security, the candidate will ensure Protection of NSSF property, office premises, assets, both developed and undeveloped.

JOB PURPOSE:

• Liaise with Law Enforcement Agencies on cases affecting the organization;
• Supervise and train contracted security guards on the Fund’s core security requirements;
• Coordinate training of staff and other stakeholders on safety, health, security awareness;
• Draft and forward investigation reports to senior officer security services;
• Identify security hazards and report to officer in charge of security services;
• Conduct Spot Checks to Assess/Evaluate Performance of Contracted security service providers;
• Maintain incident, occurrence and confidential register;
• Conduct surveillance on the Fund’s undeveloped properties to gather intelligence on potential security threats to the Fund’s assets and personnel; and
• Organize the annual emergency drill and participating in the management of emergency situations.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Criminology or any security-related field from a recognized institution.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the General Manager/Manager/Section Head/Regional Manager the candidate will be responsible for performing all the general administrative and front office work.

JOB PURPOSE:

• Prepare and process documents;
• Compose correspondences for the respective Officer’s signature;
• Format, proofread and assemble correspondence reports;
• Arrange for photocopies and telephone ‘callbacks’ where necessary;
• Screen and forward calls, re-route calls, take messages and schedule appointments;
• Maintain the Officer’s diary, coordinate schedules of meetings, appointments, arranges meeting venues and prepares meeting files;
• Manage clients’ hospitality and providing backup data as needed;
• Responsible for the filing and retrieval system;
• Manage office materials and stationery through purchase requisition, and manage imprest for office use; and
• Ensure the security of office records, equipment and documents including classified materials.

REQUIRED QUALIFICATIONS:

• Bachelors’ Degree in Secretarial Studies from a from a recognized Institution; OR
• Bachelor’s Degree in any field and a Diploma in Secretarial Studies/ Secretarial course Stage III; and
• Proficiency in Computer Applications.

COMPETENCIES:

The competencies required for Management Trainees, Ethics & Integrity Officer, Administration Officer, Records Management Officer, Fingerprints Officer, Security Officer, Accountant and Office Administrator are as follows:

• Ability to take & follow instructions
• Technical Expertise
• Customer Service orientation
• Attention to detail
• Excellent interpersonal & communication Skills
• Adaptability
• Initiative, Innovation and Creativity

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever 

Reporting to the Marketing/Member & Customer experience Officer he/she will be responsible for handling and resolving customer complaints regarding Fund products/processes.

JOB PURPOSE:

• Answer phone calls from customers and responding to customer inquiries and complaints;
• Research on required information using available resources;
• Provide customers with the service and product information;
• Identify, escalating priority issues and reporting to the high-level management;
• Route inbound calls appropriately.

REQUIRED QUALIFICATIONS:

• Diploma in any of the following disciplines: Public Relations, Marketing, Communication Skills, Telephone Operation, Reception & Front Office or related field from a recognized institution or Certificate in the above fields with Satisfactory experience; and
• Proficiency in computer applications.

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of certificates/testimonials by hand/courier in an envelope that is clearly marked indicating the position applied for OR drop the application to the Mail Office, Social Security House, Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday ,11th December, 2023 at 5.00 p.m

All letters should be addressed to:

The Managing Trustee/CEO

National Social Security Fund

P.O. Box 30599-00100

NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will lead to automatic disqualification. Candidates are advised that the Fund does not have any agents and will undertake this recruitment without charging any fees whatsoever