NielsenIQ Careers

Job Summary:

• To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue targets and customer satisfaction.
• To be responsible for the development of client business and for handling projects from preparation of proposals to client through to final tabulations and/or reports/ presentations
• Responsible for regular client engagement and being the Insights partner
• Responsible for the development /mentoring team assigned to him/her and supervising their deliverables
• To create a business development plan as per the business targets assigned

Position Prerequisites (To be considered for this role):

• Add insights to client business, be involved in clients’ key business issues contribute to decision-making and deliver effective presentations
• Select and develop strong client teams
• Build strong relationships with client organizations (including senior marketing and sales functions)
• Oversee the development of Client Briefing Documents for all handled accounts
• Successfully implement the needs assessment process in key client organizations
• Oversee the development of achievable and measurable account plans for key clients
• Interact with key Global Clients to establish an effective networking base
• Empower client teams to proactively provide solutions to client issues
• Identify opportunities to expand business with existing clients
• Decisions regularly require the ability to develop alternative solutions based on previous experience
• Promote effective working relationships within the team, other departments, and clients
• Ensure the development of key team members to effectively transfer knowledge and skills
• Be comfortable working in Social research and across business

About You

• Are you self-driven and creative when writing reports? Are you comfortable with client presentations including C-suite? Are you a firm leader with great client-management skills and a hunger to know everything there is to know about your client’s needs? This role is fast-paced, dynamic, and rewarding as you work with clients of various sizes across industries to provide the best solutions for their needs

Major job responsibilities/activities/behaviors of the role

• Aligned with the client/country’s vision and expectation from the research conducted: He/she should be aligned and familiar with the strategic goals of the country /economy /client and how is the respective department /client contributing towards overall development or the strategic goals
• Good understanding of the client research requirement: he/she should have clear visibility of the client’s KPIs/goals and have the ability to think from the client’s perspective. Should be able to identify the research need and connect with the business outcome for action planning by the client
• Client engagement: should hold periodic meetings with the client to receive feedback and learn more about new business and other requirements of the client thus creating a strong bond with the client
• Knowledge consolidation and learning: Be comfortable working in Customized Intelligence across businesses with a preference for social research. Have vast knowledge in research design and execution
• Ability to write winning proposals and excellent reports
• Fully accountable for a team and projects assigned
• Develop the business using own next work or tenders received and maintain a good relationship with the client for long-term business relations
• Ensure successful project execution to enhance client relationships and satisfaction
• Proactive and takes leadership: Ready to support internal team members and takes initiative on various activities within consumer insights services and on the client side (on case-to-case basis)
• Problem solver: Handles complicated client queries or complaints independently or with minimal involvement of seniors. Able to resolve and make decisions on grey areas
• Able to think on various analysis specs and go beyond the regular analysis framework – brainstorm and leverage on previous learning and knowledge
• Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations useful to client action planning
• Presents results of study to the clients

Qualification

• A university graduate with a marketing or social sciences background is preferred
• A minimum of about 8 years of research experience
• A Masters degree will be an added advantage
• Experience from a research company / Consultancy firm will be essential

Job Summary:

• To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue targets and customer satisfaction.
• To be responsible for the development of client business and for handling projects from preparation of proposals to client through to final tabulations and/or reports/ presentations.
• Responsible for regular client engagement and being the Insights partner. Responsible for the development /mentoring team assigned to him/her and supervising their deliverables.
• To create a business development plan as per the business targets assigned.

Position Prerequisites (To be considered for this role):

• Add insights to client business, be involved in clients’ key business issues contribute to decision-making and deliver effective presentations.
• Select and develop strong client teams.
• Build strong relationships with client organizations (including senior marketing and sales functions)
• Oversee the development of Client Briefing Documents for all handled accounts
• Successfully implement the needs assessment process in key client organizations
• Oversee the development of achievable and measurable account plans for key clients
• Interact with key Global Clients to establish an effective networking base.
• Empower client teams to proactively provide solutions to client issues
• Identify opportunities to expand business with existing clients
• Decisions regularly require the ability to develop alternative solutions based on previous experience
• Promote effective working relationships within the team, other departments, and clients.
• Ensure the development of key team members to effectively transfer knowledge and skills.
• Be comfortable working in Social research and across business.

About You

• Are you self-driven and creative when writing reports? Are you comfortable with client presentations including C-suite? Are you a firm leader with great client-management skills and a hunger to know everything there is to know about your client’s needs? This role is fast-paced, dynamic, and rewarding as you work with clients of various sizes across industries to provide the best solutions for their needs

Major job responsibilities/activities/behaviors of the role

• Aligned with the client/country’s vision and expectation from the research conducted: He/she should be aligned and familiar with the strategic goals of the country /economy /client and how is the respective department /client contributing towards overall development or the strategic goals
• Good understanding of the client research requirement: he/she should have clear visibility of the client’s KPIs/goals and have the ability to think from the client’s perspective. Should be able to identify the research need and connect with the business outcome for action planning by the client.
• Client engagement: should hold periodic meetings with the client to receive feedback and learn more about new business and other requirements of the client thus creating a strong bond with the client.
• Knowledge consolidation and learning: Be comfortable working in Customized Intelligence across businesses with a preference for social research. Have vast knowledge in research design and execution
• Ability to write winning proposals and excellent reports.
• Fully accountable for a team and projects assigned
• Develop the business using own next work or tenders received and maintain a good relationship with the client for long-term business relations.
• Ensure successful project execution to enhance client relationships and satisfaction. Proactive and takes leadership: Ready to support internal team members and takes initiative on various activities within consumer insights services and on the client side (on case-to-case basis)
• Problem solver: Handles complicated client queries or complaints independently or with minimal involvement of seniors. Able to resolve and make decisions on grey areas.
• Able to think on various analysis specs and go beyond the regular analysis framework – brainstorm and leverage on previous learning and knowledge
• Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations useful to client action planning.
• Presents results of study to the clients

Qualification

• A university graduate with a marketing or social sciences background is preferred.
• A minimum of about 8 years of research experience
• A Masters degree will be an added advantage
• Experience from a research company / Consultancy firm will be essential.

Responsibilities: 

• Attend client meetings with Senior Managers to understand client business issues and assist them in sales activities in costing projects and building high quality proposals designed to achieve client business objectives.
• Be able to build professional reports and compelling presentations and deliver those with impact.
• Build and maintain ongoing relationships with key stakeholders within our client organisations.
• Drive client satisfaction by providing insights and actionable recommendations in reports and presentations and by providing value-added analyses and response to special requests.

The successful candidates will have…

• Tertiary qualifications in marketing, market research, psychology, statistics or related
• 1-2 years of experience in research, insights and analytics
• Knowledge of basic research and statistical concepts e.g. mean, sampling approaches,
• Ability to create a story and create insights using data and analytics
• Excellent attention to detail and time management skills.
• Excellent communication and presentation skills
• Strong proficiency with Microsoft Office (Word, PowerPoint and Excel).
• Be self-motivated, adaptable and proactive - no two days are the same in this role!
• Experience in writing research materials e.g. questionnaires, discussion guides

Main Accountabilities 

• Manage research projects end-to-end: from questionnaire design, survey set up, data acquisition, managing fieldwork, data processing, analysis.
•  Assist the Manager in leading the writing of high quality research reports and the presentation of findings to clients.
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness

Primary Qualities Required 

• Proactive
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyze and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills. 
• Efficient time management, ability to multi-task and detail oriented. 
• Displays maturity and creative problem solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility. 
• Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis.

Experience

• 2 to 4 years’ experience in Consumer Insights role
• Strong Client Focus and Proactivity
• Working knowledge of statistics analysis
• Working knowledge of research techniques and methodologies

Job Summary:
To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue targets and customer satisfaction.

• To be responsible for the development of client business and for handling projects from preparation of proposals to client through to final tabulations and/or reports/ presentations
• Responsible for regular client engagement and being the Insights partner
• Responsible for the development /mentoring team assigned to him/her and supervising their deliverables
• To create a business development plan as per the business targets assigned

Position Prerequisites (To be considered for this role):

• Add insights to client business, be involved in clients’ key business issues contribute to decision-making and deliver effective presentations
• Select and develop strong client teams
• Build strong relationships with client organizations (including senior marketing and sales functions)
• Oversee the development of Client Briefing Documents for all handled accounts
• Successfully implement the needs assessment process in key client organizations
• Oversee the development of achievable and measurable account plans for key clients
• Interact with key Global Clients to establish an effective networking base
• Empower client teams to proactively provide solutions to client issues
• Identify opportunities to expand business with existing clients
• Decisions regularly require the ability to develop alternative solutions based on previous experience
• Promote effective working relationships within the team, other departments, and clients
• Ensure the development of key team members to effectively transfer knowledge and skills
• Be comfortable working in Social research and across business

About You

• Are you self-driven and creative when writing reports? Are you comfortable with client presentations including C-suite? Are you a firm leader with great client-management skills and a hunger to know everything there is to know about your client’s needs? This role is fast-paced, dynamic, and rewarding as you work with clients of various sizes across industries to provide the best solutions for their needs

Major job responsibilities/activities/behaviors of the role

• Aligned with the client/country’s vision and expectation from the research conducted: He/she should be aligned and familiar with the strategic goals of the country /economy /client and how is the respective department /client contributing towards overall development or the strategic goals
• Good understanding of the client research requirement: he/she should have clear visibility of the client’s KPIs/goals and have the ability to think from the client’s perspective. Should be able to identify the research need and connect with the business outcome for action planning by the client
• Client engagement: should hold periodic meetings with the client to receive feedback and learn more about new business and other requirements of the client thus creating a strong bond with the client
• Knowledge consolidation and learning: Be comfortable working in Customized Intelligence across businesses with a preference for social research. Have vast knowledge in research design and execution
• Ability to write winning proposals and excellent reports
• Fully accountable for a team and projects assigned
• Develop the business using own next work or tenders received and maintain a good relationship with the client for long-term business relations
• Ensure successful project execution to enhance client relationships and satisfaction
• Proactive and takes leadership: Ready to support internal team members and takes initiative on various activities within consumer insights services and on the client side (on case-to-case basis)
• Problem solver: Handles complicated client queries or complaints independently or with minimal involvement of seniors. Able to resolve and make decisions on grey areas
• Able to think on various analysis specs and go beyond the regular analysis framework – brainstorm and leverage on previous learning and knowledge
• Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations useful to client action planning
• Presents results of study to the clients

Qualification

• A university graduate with a marketing or social sciences background is preferred
• A minimum of about 8 years of research experience
• A Masters degree will be an added advantage
• Experience from a research company / Consultancy firm will be essential

About the Job

• SRE’s key responsibilities will include managing complex, multi-market research projects including independently drafting detailed questionnaires, setting up analytical requirements and checking for data accuracy
• Conduct data analysis and independently produce reports on less complex projects
• Present the reports to the client and drive client conversations

Purpose

• Support the Commercial team. Involved in Client servicing with focus on financial services verticals and Fast-Moving Consumer Goods
• The person must be good in presentation skills as well as data interpretation and presentations

Responsibilities (key activities and decisions for which role is responsible)

• Manage client expectation and be involved in day-to-day client servicing activities
• Coordinate with internal teams and counterparts to ensure projects run smoothly on time, and within budget
• Communicate with data acquisition team and operations teams to positively impact project outcome
• Coordinate and manage data entry of project costs into internal costing program based on
• Assist in analysing research data and secondary sources to deliver stories and narratives to focus on data insights
• Support content creation for pitches, proposal preparation and delivery by using NielsenIQ tools
• Depending on experience, candidates may also be considered for the role of Senior Research Executive

Networks (internal & external links and networks):

• Work closely with the commercial and operations teams
• Work with the entire commercial team on study tool development, proposal writing and presentation
• Liase on deliverables with the TCS team and the operations team

Requirements

• University degree holder in any discipline
• 1-2 years marketing research experience and correlative marketing experience
• Analytical skills and data literacy required
• Strong team player with a positive attitude
• Ability to work in a fast-paced environment
• Good organization and communication skills essential

Purpose

• Support the Commercial team. Involved in Client servicing with focus on financial services verticals and Fast-Moving Consumer Goods.
• The person must be good in presentation skills as well as data interpretation and presentations
• Responsibilities (key activities and decisions for which role is responsible)
• Manage client expectation and be involved in day-to-day client servicing activities
• Coordinate with internal teams and counterparts to ensure projects run smoothly on time, and within budget
• Communicate with data acquisition team and operations teams to positively impact project outcome
• Coordinate and manage data entry of project costs into internal costing program based on
• Assist in analysing research data and secondary sources to deliver stories and narratives to focus on data insights
• Support content creation for pitches, proposal preparation and delivery by using NielsenIQ tools
• Depending on experience, candidates may also be considered for the role of Senior Research Executive

Networks (internal & external links and networks):

• Work closely with the commercial and operations teams
• Work with the entire commercial team on study tool development, proposal writing and presentation
• Liase on deliverables with the TCS team and the operations team.

Requirements

• University degree holder in any discipline
• 1-2 years marketing research experience and correlative marketing experience
• Analytical skills and data literacy required
• Strong team player with a positive attitude
• Ability to work in a fast-paced environment
• Good organization and communication skills essential

Job Description

• Client Service Executive Job Summary: Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
• Client Servicing
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management 
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
•  Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations.
• Communicate client needs to appropriate team members 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. Functional / Technical 
• Maintain an accurate and up-to-date knowledge on research techniques and applications 
• Integrate multiple data sources to answer business issues 
• Perform quality checks on all reports for alignment to request, accuracy and correctness 
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

Qualifications

• BA / BS Required
• Fresh Graduate or 1 to 2 years of working experience 
• Entry level knowledge of statistics
• Entry level knowledge of common Microsoft Office applications

Job Purpose

The Client Service Senior Executive is responsible for providing a full service management of key client accounts, through provision of marketing research information, analysis and reports. The role is charged with mentorship of junior members of the team, smooth execution of the full project cycle and achievement of revenue targets

Job Responsibilities

CLIENT SERVICING

• Planning research assignments with an intention to understand client needs
• Updating clients on project progress in a timely manner
• Keeping abreast with industry trends in order to obtain an in-depth understanding of the
• clients business and become a trusted business advisor to the client
• Preparing insightful presentations, developing reports and making value adding
• recommendations for clients;
• Acknowledging receipt of client inquiries and advising on resolution timelines within 24 hours;

OPERATIONAL / TECHNICAL

• Transforming retail data into useful information through analysis and interpretation of results;
• Liaising and coordinating with research executives/trainees working on the client account;
• Completing all Billing requirements and sending through to finance department for processing;
• Assist in the smooth collection of debt from clients and providing timely communication to the Finance department on any contract/ job changes;
• Finalizing the Contract/Contract renewal with the client in liaison with the Associate Director or Client Business Partner;

BUSINESS DEVELOPMENT

• Building a strong relationship with clients through continuous engagement and interaction
• Developing compelling and persuasive proposals with a clear value proposition for clients
• Generating Revenue growth by identifying opportunities with existing and potential clients

PEOPLE MANAGEMENT

• Coaching, mentoring and training of executives

Scope

• Budget Responsibility: Minimal
• Key interface relationships (internal and external): Client service teams / Data Acquisition
• teams, Measurement Science
• Number of employees managed: None
• Number of employees indirectly managed: None
• Number of third party employees (contractors/outsourced) managed: None
• The role is global/regional/ local: East Africa region

Role Requirements

Essential Requirements

• Bachelor’s degree in Statistics, Marketing, Economics or a business related field
• At least 3 (three) years’ experience in Market Research
• Excellent knowledge of and practical experience working with MS Excel and MS Powerpoint
• Excellent oral and written communication skills
• Ability to work under pressure and meet tight deadlines
• Excellent organizational and time management skills
• Strong analytical mind with a high numerical aptitude
• Sound knowledge and experience in Research Measurement Services methods and
• techniques
• Knowledge of industry trends and current affairs

Preferred Requirements(Added Advantage)

• Masters degree
• Experience in pitching and delivering high level presentations to Boards of Directors and
• Senior Management teams

Job Responsibilities

• Attend client meetings with Senior Managers to understand client business needs and assist them in sales activities in costing projects and building high quality proposals designed to achieve client business objectives
• Be able to build professional reports and compelling presentations and deliver those with impact
• Build and maintain ongoing relationships with key stakeholders within our client organisations
• Drive client satisfaction by providing insights and actionable recommendations in reports and presentations and by providing value-added analyses and response to special requests

Scope

• Budget Responsibility: Minimal
• Key interface relationships (internal and external): Client service teams / Data Acquisition
• teams, Measurement Science
• Number of employees managed: None
• Number of employees indirectly managed: None
• Number of third-party employees (contractors/outsourced) managed: None
• The role is global/regional/ local: Regional, East Africa

Role Requirements

Essential Requirements

• Bachelor’s degree in Statistics, Marketing, Economics or a business related field
• 1-2 years’ experience in Market Research
• Knowledge of basic statistical concepts e.g. mean, standard deviation, sampling, significance testing
• Ability to create a story and create insights using data and analytics
• Excellent attention to detail and time management skills
• Excellent communication and presentation skills
• Strong proficiency with Microsoft Office (Word, PowerPoint and Excel)
• Be self-motivated, adaptable and proactive - no two days are the same in this role!
• Experience in writing questionnaires

Preferred Requirements (Added Advantage)

• Knowledge of multivariate analyses – e.g. correlation, regression, factor analysis
• Experience using analysis software such as R, SPSS
• Working knowledge of PowerBI