Opticom Careers

Duties and Responsibilities

• Manage the Security Solutions Business Unit to deliver exceptional value to our client with a clear focus on service delivery and customer support.
• Lead in the development and controlling of budgets for security operations and monitor expenses
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business Quality Assurance and growth requirements – Responsible for adherence to Business Security Management System processes and making changes;
• Develop and implement effective safety security policies and ensure implementation of the same;
• Ensure proper onboarding of new security officers deployed on site.
• Develop and execute compliance processes in line with the client’s policies, standards, guidelines and relevant legal and regulatory requirements;
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;
• Work within the senior management team in the development and achievement of security collective goals
• Conducts thorough investigation of incidences and generates a report on the same for resolution. Handle site security incidents, escalations or any other security-related issues.;
• Ensure compliance and certification of any security personnel as per required regulatory and legal guidelines;
• Provide leadership and direction for the security team. Manage staff up-skilling within the department to meet current and planned outputs;
• Build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs;
• Develop and motivate the security teams fostering a high level of cooperation with other senior managers
• Conduct security reviews & identify threats to company personnel, assets, intellectual property, installations & operations and put in place mitigation measures.
• Facilitate & coordinate the Business Continuity, Crisis Management and Disaster Recovery process & coordinate responses by the Crisis Management Team. Participate in training & testing exercises

Minimum Requirements and Competencies

• Degree in Security Management or any other relevant course
• A minimum of six years in high-level security with a minimum of two years in security tasking management.
• Experience in managing a contract guard force.
• Working knowledge of multiple security functions and security-driven technology solutions with a proven track record in security management, planning and coordinating.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• A sound working knowledge of security best practices and legislation affecting the security role.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.

Main Duties & Responsibilities

• To ensure compliance with existing EHS laws, regulations, best practices, and internal procedures in Kenya and support other OKL entities.
• Develop and support the implementation and embedding of health and safety policies, processes, and procedures in client sites.
• Champion EHS activities and standards and support OKL to achieve high safety standards in client sites.
• Manage EHS KPIs to track progress and advise OKL management on emerging health and safety risks and develop and implement mitigating plans.
• Coordinate OKL’s EHS management initiatives including risk assessments, training and sensitization programs, and client-led health and safety committees among others.
• Lead EHS audits and inspections developing corrective and preventative action plans as needed.
• You will conduct periodic reviews and audits (both internally and externally) and implement findings in a timely and effective manner.
• Update the monthly and quarterly submission of EHS reports.

Qualifications, Skills & Experience

• Bachelor’s degree in a relevant discipline including Environmental Health and safety management, security management, risk management, or relevant professional qualifications.
• Have recognized NEBOSH Certifications and in-depth knowledge of EHS law, regulations, guidelines, and international best practices.
• You should have at least five (5) years of experience as an EHS professional
• Have a strong track record of performing and overseeing EHS risk assessments, audits, action plans, and maintaining an EHS action and reporting system.
• Additional training in first aid and firefighting is preferable.
• Have strong written, verbal, communication, decision-making, and analytical skills.
• Willingness to travel.

Job Summary

Opticom is recruiting for a Senior Security Technology Sales Advisor with over five years of industry experience to drive sales growth.  The successful candidate will be responsible for achieving their sales goals to facilitate our aggressive, but controlled, growth targets. Duties in this position include, but are not limited to:

Duties and Responsibilities

• Execute on Opticom’s regional expansion strategy.
• Maintaining relationships with engineers, contractors MEPs to open the door for projects in the region.
• Responsible for driving growth and focus on regional growth by expanding sales in the regions.
• To source for new opportunities and clients as per the monthly targets.
• Performs sales activities on major accounts and negotiates sales price and discounts in consultation with Head of the department.
• Maintaining relationships with clients by providing support, information, and guidance and also managing new client accounts.
• Build and maintain relationships with people; our teams, customers and other stakeholders.
• Develop go to market plans and lead execution of market entry initiatives.
• Present and sell company products and services to current and potential clients.
• Manage quality and consistency of product and service delivery and Maintenance of Company Image.

Minimum Requirements and Competencies

• A university degree in Sales and marketing or business studies is preferred.
• Must have (5) years of continuous work experience in the relevant field.
• Presentable with good communication skills
• Able to persuade and close sales.
• Problem-solving and analytical skills to interpret sales performance and market trend Information.
• Self-Motivated and experience in developing pipeline.
• Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office

Main Duties & Responsibilities

•  Design and estimate Fire Fighting & Alarm Systems as well as work with sales team to create technical solutions on the same.
•  Work on both maintained and non-maintained fire alarm systems.
•  Servicing of Fire Alarm Systems and provision of new equipment where required.
•  Attend to emergency reactive call outs in line with the customer’s contract.
•  Ability to survey new and remedial projects in accordance with the EN54 code to ensure compliance with legal parameters in place ,supply and fit as required, fire safety related signage and other fire safety related equipment.
•  Installation of fire safety system works and projects as required.
•  Ensure adherence to the operational and customer KPIs and SLAs.
•  Ensure high standards are maintained in respect of technical compliance to standards, health and safety and pay particular attention to statutory compliance across all building services in buildings/ services provided.
•  Adopt high standards in the completion of their work. Ensure adherence to the “Safety Culture” within the daily working routine with all parts of the Fire division.

Qualifications, Skills & Experience

•  Bachelor’s degree or equivalent focused on fire protection engineering or a closely related field
•  Sufficient fire prevention knowledge and skills.
•  5 years proven experience in the fire security solutions.
•  Excellent communication and inter-personal skills, solid presentation skills and closing techniques
•  Experience in building client relationships.
•  Successful delivery of objectives.
•  Excellent organisation skills Capable of coaching, Mentoring and training.
•  Ability to cope with normal work pressures, Strong communication skills and excellent inter-personal skills.
•  Willingness to take ownership and accountability.
•  A customer-oriented attitude.
•  Problem-solving aptitude.
•  Leadership through influence and effective conflict resolution.
•  Should have a good track record and of unquestionable integrity
•  Able to work as part of a team and build relationships with others.

PURPOSE OF THE ROLE

The Control Room Manager is responsible for managing all facets of Control Room operations, including management of Control Room Operators, whilst overseeing the core duties of the Control Room in identifying, assessing and coordinating a strategic response to security and emergency situations.

The role is responsible for the ongoing development of all technologies pertaining to the Control Room. The role will also be responsible for reviewing and sourcing the latest technologies to enhance company capabilities in protecting the clients from any criminal, protest, terrorist and reputational threats.

KEY ACCOUNTABILITIES

• Manage control room operations and operators to ensure effective implementation and management of all SOPs     for the security control room including the monitoring and operation of fire, security and access control systems,  and  proactively identifying risk, recommending, implementing appropriate corrective and preventive action.
• Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.
• Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance management to create a high performing, diverse and inclusive culture, where staff are inspired and encouraged to apply their diverse skills and perspectives to achieve common goals.
• Continually review effectiveness of all technical systems within the company to ensure the most modern and up to date systems and technology is utilized, and provide advice on the most efficient and effective use of current surveillance equipment.
• Provide strategic and operational security advice to the Operations Manager, focusing on the control room operations, and proactively identifying risk, recommending and implementing appropriate corrective and preventive action
• Actively contribute to the improvement of company operations and service standards by identifying, recommending and implementing approved initiatives, operational plans, standard operating procedures and security procedures that recognise the importance/status of the building and security threats.
• Maintain understanding and comply with the requirements of legislation, policy and procedures that govern CCTV operations in order to maintain the security and integration of company systems. Maintain close relationships with Local Area Command ensuring appropriate information is passed on by control room operators to ensure they have necessary information to resource and manage incidents.

KEY CHALLENGES

• Operate within a 24 hour live operating environment, including working rotating shifts across days, evenings and weekends.
• Working within a high public visitation site within an increased security threat level environment, remaining vigilant to ensure incidents are identified and managed appropriately.
• Clearly understanding the impacts of local and international incidents which may impact the company. Proactively identifying through the use of CCTV, key risk indicators or potential threats to the safety of visitors, employees and the precinct of the company.

ESSENTIAL REQUIREMENTS

• Degree in Security Management or any other relevant course
• Proven ability to provide strong people leadership in a complex environment, including designing and successfully implementing     initiatives to improve team culture and engagement, staff development and teamwork.
• 10+ years demonstrated operational experience within a security control room environment within a high profile or high public visitation site characterized by high levels of constantly changing activity, with a large range of cameras and systems.
• Experience in delivering security or related services within heightened level of threat and experience of a multitude of security incident   types and responses and in liaising with outside security agencies and emergency services.
• Thorough understanding of the Workplace Surveillance Act, along with all the relevant laws and regulations surrounding the operations of CCTV and thorough understanding of CCTV policies within a large organization
• Proven experience in investigating Security and or terrorism related incidents.
• Proven capability to work under pressure and operate multiple systems in a high-pressure work environment.
• High level of attention to detail and the ability to resolve problems requiring interpretation and assessment of complex situations.
• Intermediate to advanced computer skills, as well as strong administrative and report writing skills including writing procedure and policy development documentation.
• The ability to work 12 hour shifts on a 24/7 rotating roster.
• Ability to make sound decisions in complex environments that have the potential to jeopardize the safety and integrity of the building.
• Relevant experience in dealing with complex situations with a changing or mobile threat incident.

Job Summary

Opticom is recruiting for a Senior Security Technology Sales Advisor with over five years of industry experience to drive sales growth.  The successful candidate will be responsible for achieving their sales goals to facilitate our aggressive, but controlled, growth targets. Duties in this position include, but are not limited to:

Duties and Responsibilities

•  Execute on Opticom’s regional expansion strategy.
•  Maintaining relationships with engineers, contractors MEPs to open the door for projects in the region.
•  Responsible for driving growth and focus on regional growth by expanding sales in the regions.
•  To source for new opportunities and clients as per the monthly targets.
•  Performs sales activities on major accounts and negotiates sales price and discounts in consultation with Head of the department.
•  Maintaining relationships with clients by providing support, information, and guidance and also managing new client accounts.
•  Build and maintain relationships with people; our teams, customers and other stakeholders.
•  Develop go to market plans and lead execution of market entry initiatives.
•  Present and sell company products and services to current and potential clients.
•  Manage quality and consistency of product and service delivery and Maintenance of Company Image.

Minimum Requirements and Competencies

•  A university degree in Sales and marketing or business studies is preferred
•  Must have (5) years of continuous work experience in the relevant field.
•  Presentable with good communication skills
•  Able to persuade and close sales
•  Problem-solving and analytical skills to interpret sales performance and market trend Information.
•  Self-Motivated and experience in developing pipeline.
•  Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office

Job Description

•  Performs a technical presentation and demo of all Company Products.
•  Describes Company products and how they interact with 3rd party technologies.
•  Prepares and delivers solution based product presentations to customers.
•  Adjusts technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.
•  Analyzes RFPs/RFIs.
•  Develops proposals that address customers’ / prospects’ needs.
•  Comes up with quotation based on BOQ and RFPs
•  Defines project scope based on customers’ / prospects’ needs.
•  Accurately sizes projects based the define scope.
•  Develops standard financial proposals.
•  Develops the required technical and product solution based collaterals.
•  Develops pilots using Company and 3rd party products as a proof of concept.
•  Gives Company Products Training to Partners.
•  Handles a request for a demo or presentation without the need of any higher management assistance.
•  Performs a detailed competitive analysis.

Job Requirements

•  Bachelor’s degree in Electronics & Communication Engineering.
•  1 to 2 years of experience in CCTV & Automation systems including:
•  CCTV Systems.
•  Access Control Systems.
•  Video Management Systems.
•  Security systems integration.
•  Proven record of Technical Knowledge & understanding of CCTV & IP Networking.
•  Good knowledge of IT infrastructure and related technologies.
•  Excellent command of English language.
•  Excellent awareness of Microsoft office tools.
•  Excellent Communication, Presentation & Negotiations skills.

Job Summary:

The Driver is responsible for moving people and goods from one place to another in a comfortable, safe and timely manner.

Key Responsibilities:

• Arranging regular cleaning and maintenance services for the vehicle,
• Planning each route based on road and traffic conditions and managing payments.
• Map out driving routes ahead of time to determine the most expedient trip
• Pick up clients from the place and at the time they’ve requested
• Collect payments and issue receipts
• Assist clients with loading and unloading their luggage
• Listen to traffic and weather reports to stay up-to-date on road conditions
• Adjust the route to avoid heavy traffic or road constructions, as needed
• Ensure the car seats are clean and comfortable for all riders
• Schedule regular car service appointments and report any issues
• Book car wash and detailing services to maintain interior and exterior cleanliness of the car

Qualifications:

• Proven experience as a Driver
• A clean valid driver’s license
• To be considered for this role, you should have a valid driver’s license and a clean driving record with no traffic violations.
• NYS training is preferable
• Note that you don’t need to have a car; we provide drivers with our own vehicles.
• Knowledge of area roads and neighborhoods
• Ability to lift heavy packages and luggage
• Availability to occasionally take weekend and night shifts
• Ability to remain calm in stressful driving situations (e.g. at rush hour)

PURPOSE OF THE ROLE

The Control Room Manager is responsible for managing all facets of Control Room operations, including management of Control Room Operators, whilst overseeing the core duties of the Control Room in identifying, assessing and coordinating a strategic response to security and emergency situations.

The role is responsible for the ongoing development of all technologies pertaining to the Control Room. The role will also be responsible for reviewing and sourcing the latest technologies to enhance company capabilities in protecting the clients from any criminal, protest, terrorist and reputational threats.

KEY ACCOUNTABILITIES 

• Manage control room operations and operators to ensure effective implementation and management of all SOPs for the security control room including the monitoring and operation of fire, security and access control systems, and proactively identifying risk, recommending, implementing appropriate corrective and preventive action.
• Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.
• Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance management to create a high performing, diverse and inclusive culture, where staff are inspired and encouraged to apply their diverse skills and perspectives to achieve common goals.
• Continually review effectiveness of all technical systems within the company to ensure the most modern and up to date systems and technology is utilized, and provide advice on the most efficient and effective use of current surveillance equipment.
• Provide strategic and operational security advice to the Operations Manager, focusing on the control room operations, and proactively identifying risk, recommending and implementing appropriate corrective and preventive action
• Actively contribute to the improvement of company operations and service standards by identifying, recommending and implementing approved initiatives, operational plans, standard operating procedures and security procedures that recognize the importance/status of the building and security threats.
• Maintain understanding and comply with the requirements of legislation, policy and procedures that govern CCTV operations in order to maintain the security and integration of company systems. Maintain close relationships with Local Area Command ensuring appropriate information is passed on by control room operators to ensure they have necessary information to resource and manage incidents.

KEY CHALLENGES

• Operate within a 24 hour live operating environment, including working rotating shifts across days, evenings and weekends.
• Working within a high public visitation site within an increased security threat level environment, remaining vigilant to ensure incidents are identified and managed appropriately.
• Clearly understanding the impacts of local and international incidents which may impact the company.
• Proactively identifying through the use of CCTV, key risk indicators or potential threats to the safety of visitors, employees and the precinct of the company.

ESSENTIAL REQUIREMENTS

• Degree in Security Management or any other relevant course
• Proven ability to provide strong people leadership in a complex environment, including designing and successfully implementing initiatives to improve team culture and engagement, staff development and teamwork.
• 10+ years demonstrated operational experience within a security control room environment within a high profile or high public visitation site characterized by high levels of constantly changing activity, with a large range of cameras and systems.
• Experience in delivering security or related services within heightened level of threat and experience of a         multitude of security incident types and responses and in liaising with outside security agencies and emergency services.
• Thorough understanding of the Workplace Surveillance Act, along with all the relevant laws and regulations surrounding the operations of CCTV and thorough understanding of CCTV policies within a large organization.
• Proven experience in investigating Security and or terrorism related incidents.
• Proven capability to work under pressure and operate multiple systems in a high-pressure work environment
• High level of attention to detail and the ability to resolve problems requiring interpretation and assessment of complex situations
• Intermediate to advanced computer skills, as well as strong administrative and report writing skills including writing procedure and policy development documentation
• The ability to work 12 hour shifts on a 24/7 rotating roster
• Ability to make sound decisions in complex environments that have the potential to jeopardize the safety and integrity of the building
• Relevant experience in dealing with complex situations with a changing or mobile threat incident