Radisson Hotel Group Careers

TASKS, DUTIES AND RESPONSIBILITIES

MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION

• Greets guests over the phone in a friendly, courteous manner.
• Records reservation information accurately in the PMS (Opera). Both Group and transient business reservations.
• Informs other departments of VIP arrivals.
• Advises travel agencies and companies on the required deposit and cancellation policy.
• Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages.
• Identifies commissionable reservations and secures required information.
• Records and processes deposit information.
• Identifies and records special billing instructions; approves credit after consultation with the Reservations Manager.
• Files all reservations in a systematic order for easy referral both on soft and hard copies.
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
• Records requests for special accommodations and suites.
• Advises and assists Reservations Manager to notify the Worldwide Reservations Centre of rates and availability status.
• Daily Assists with the preparation of the VIP list.
• Achieves maximum occupancy and average rate by utilizing yield management.
• Must uses up-selling techniques.
• Handles all special requests appropriately.
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Reservations Manager informed of new group bookings.
• Utilizes guest history files for personalized service at the hotel.
• Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.
• Acknowledges assigned reservation faxes, emails, agent vouchers and walk-Ins.
• Report any guest complaints to the supervisor on duty.
• Demonstrate a service attitude that exceeds expectations. This will be done by handling next destination bookings.
• Maintains effective employee relations and is a team player with a Yes, I Can! Attitude

Description

• Do you crave the taste of success? Can you handle the heat in the kitchen and keep your team cool at the same time? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
• As Pastry Chef, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Pastry Chef:

• Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution
• Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved
• Supervises the kitchen team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Pastry Chef:

• Experience in kitchen
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Description

• Support and assist in the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the kitchen department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within kitchen, which aligns with the culture of growth, development and performance expected by the company. 
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Description

• Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order  whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond  creating memorable moments for our guests.
• As Food & Beverage Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Food & Beverage Supervisor:

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved
• Supervises the food & beverage team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes the lead to deliver departmental programmes that advance service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Food & Beverage Supervisor:

• Experience in food & beverage service
• Strong supervisory and managerial skills with a handson approach and leadbyexample work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problemsolving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Description

Can you be the eyes and ears of our hotel? Do you have a keen eye for detail? Then why not come and join us at the Park Inn by Radisson Nairobi Westlands to Make Every Moment Matter! where our guests can relax and enjoy their stay!

Our Safety & Security Team are reliable and diligent professionals who are committed to maintaining a safe and secure environment and who strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Hotel Security Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Hotel Security Supervisor

• Supports the smooth running of the safety & security department, where all areas are maintained to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Hotel Security Supervisor:

• Experience in safety & security beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

Role Summary

The Director of Sales will be responsible for the strategic initiatives of the Sales Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

Roles & Responsibilities

• Ensure the smooth running of the sales department, where all aspects of the hotel’s pro-active sales initiatives are delivered and total revenue maximized, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key sales metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
• Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
•  Review and scrutinize the business performance, providing recommendations that will drive financial performance, including working with internal and external partners on ad-hoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Competencies & Skills Requirements

• Proven experience in a sales position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

Description

• Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order - whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Park Inn by Radisson Nairobi Westlands to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - creating memorable moments for our guests.
• As Food & Beverage Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Food & Beverage Supervisor:

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved
• Supervises the food & beverage team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes the lead to deliver departmental programmes that advance service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Food & Beverage Supervisor:

• Experience in food & beverage service
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Primary Objective Of Position

• Reporting to the Director of Sales and Marketing, the Sales Executive is responsible to support and assist the DOSM and Sales Managers in their daily functions as well as to ensure the efficient functioning of the sales office.

Tasks, Duties And Responsibilities

• Full clerical and administrative duties supporting the DOSM and Sales Managers, these include

Regular/ Daily

• Assist DOSM in annual contracting, brochure inclusions and any other support when needed
• Preparation of proposals and sent within 24 hrs and contracts within 48 hrs.
• Appropriate filing and recording of contracts and client related correspondence
• Collect and own Sales Managers communications in their absence from the office
• Qualify general inquiries, respond personally, and direct to appropriate Sales Manager
• Respond to enquiries from established and prospective customers in the absence of Sales Managers
• Own urgent external and internal requests and ensure completion
• Have access to Sales Managers calendar (subject to Sales Managers approval)
• Handle and own Credit application process
• Maintain the vacation calendar in coordination with Human resources
• Handle and file appropriately the employee action forms related to vacations/ sick leave
• Copy of Daily Arrival list to be printed every morning and handed over to the Sales Managers for review
• Ensure the distribution of pertinent information to all departments and maintain an orderly working environment
• Ensure prompt and courteous service is extended to both internal and external customers
• Maintain the records and files related to the daily functioning of the Sales and Marketing office
• Assist with the administrative duties and enquiries of the Sales and Marketing office when required
• To answer all phone calls within 3 rings in absence of Sales Managers

Periodical/ Monthly

• Mass email and faxing of contracts as per the period required
• Client Birthday events and related logistics
• Maintain current sales and promotional literature and have a complete knowledge of hotel’s services and facilities
• Supply of stationary and collateral supplies in the Sales and Marketing office

As and when required

• Assist with Travel trips and related logistics
• Direct mailing
• Database audit and maintenance
• Telemarketing and setting up appointments for the Sales Manager(s)
• Assist in the organization and coordination of specific functions and promotions/ client events handled by Sales Manager(s) (i.e. familiarization tours, monthly luncheons, Trade Shows,
• Completion of RFPs and submission in coordination with the Sales Manager responsible
• Assist in various office statistics, reports and presentations.

Skills

• Microsoft Office
• Social Media
• Fluent in English

About the job

• Repairs and maintenance of all types of refrigeration equipment such as centrifugal chillers, air-cooled chillers, walk in cold-room and freezer rooms and other commercial/industrial refrigeration equipment.
• Repairs and maintenance of air conditioning equipment such as window units, package units and fan coil units.
• Carries out electric arc or oxyacetylene welding.
• Carries out air conditioning and refrigeration preventive and routine maintenance. Attends to repairs and maintenance of refrigeration equipment electrical control system.
• Attends to all types of repair and maintenance work in the hotel premises, including any new additional/extensions to the hotel or any other properties maintained by the hotel.
• Responding to a guest maintenance request within 5 minutes on receipt of the same.
• Ensures that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas.
• Ensures that the plant rooms, workshops and related areas are kept clean and tidy condition.
• Observes prescribed safety standards. Helps maintain safe conditions for self and others.
• Ensures compliance to Hotel Standards and Specifications.
• Maintains and enforces all quality, service standards and procedure for Engineering Service.
• Ensures guest complains are collected and actions upon in order to delight our guests and avoid repeats of the same.
• Ensures that all SOPs and Best Practices are followed at all times.
• Participates on reviews and evaluates all Engineering equipment and supplies periodically to select appropriate products for purchase
• Ensures that all equipment’s are maintained as per the manufacturer Operating Manuals to ensure productivity at all times.
• Ensures consistent and accurate inventories are taken in accordance with the Hotel policies and procedures and documentations are complied.
• Prepares reviews and submits all reports in a timely manner.
• Ensures that all preventive maintenance and general cleaning programs/ schedules are in place and executed accordingly.
• Ensures that the maintenance schedules are adhered to, updated and reviewed on monthly basis.
• Ensures Zero defects in the rooms.
• Ensures Room Perfect Program is adhered to.
• Ensures the highest level of safety and security by facilitating effective training programs that delivers a high degree of awareness amongst staff.
• Ensures that the department key control procedures are strictly adhered too.
• Ensures that the environmental initiatives are adhered to in the workplace and participates in community activities and programs.
• Performs related duties and special projects as assigned.

Skills

• Microsoft Office
• Fluent in English
• By applying you confirm you have these skills.