Rose Avenue Consulting Group (RACG) Careers

Job Description

A leading group in the Agricultural Industry, focused on life, sustainability and science, is seeking to hire a Sales Manager.

Job Responsibilities

• Implementing an aggressive sale’s plan and ensuring sales quotas are met and exceeded while surpassing client service expectations (under direction of the department head)
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
• Ensuring quality of service to clients
• Identifying and developing new business through networking and courtesy and follow-up calls
• Cold-calling in order to create interest in products and services and generate new business leads and arrange meetings
• Organizing demo plots on farms
• Providing technical advice to customers on all aspects of the crop and specifics of our products, both before and after the sale
• Meeting sales targets set by management and contributing to team targets.
• Helping to set up product development plots for different needs of the company
• Recommending and Developing new areas of business to management

Other Requirements

• Bachelor’s Degree in Horticulture (advantage to Master’s Degree /PhD).
• Minimum 6 years experience in the export farms Sales of Agri inputs, preferably in plant nutrition products
• A valid Driving Licence (a prerequisite).
• Flexible to travel and stay out (sometimes up to 5 days).
• Excellent understanding of plant nutrition.
• Good understanding of plant protection.
• 3 recommendations from key figures in the industry.

Job Responsibilities

Job Purpose

• Contribute to the overall risk management strategy of maintaining/ reducing the level of risk as the business expands.
• Liaising with the leadership team, Credit/operations Managers on the identification and management of risks and highlighting risk concerns for Executive Review.
• Develop all risks policies and compliance
• Optimizing the trade-off between maximizing revenue and minimizing losses, through in-depth portfolio trend analysis
• Assess risks i.e. market risks, operations, reputation/ethics Risks, etc., and advise on mitigation
• Provide exposure limits for the various business segments and provide a portfolio product mix
• Advise credit teams on the industry trends
• Raise the visibility of compliance issues, internally across all stakeholders within the organization.
• To influence the profitability of the Loans products through improving decision-making via improved forecasting and modeling capability and delivery of Business shaping analysis
• Lead the delivery of loans credit risk analysis, involving cross-functional research and analysis to identify the resolution of credit risk issues.

Key Responsibilities

• Continually assess the adequacy of and adherence to internal credit policies and loan administration procedures
• Project relevant trends that affect the collectibles of the portfolio and isolate potential problem areas
• Provide management with accurate and timely information relating to credit quality that can be used for financial and regulatory reporting
• Ensuring consistent application of the internal credit policies and loan administration procedures
• Develop the Debt recovery team to recover 90% of non – performing Loans
• Develop a Risk Manual, to guide Credit Managers in managing the various credit risks such as Classifications, Debt Recovery, Monitoring, and Control.
• Assess and advise the Credit team on the various classification categories and actions to be taken.
• Ensure Compliance Policy is in line with the regulatory bodies and as per the MFI Act.
• Maximize return on capital
• Assessing credit risks on requests outside of group lending going to the CEO and RMC for approval and clearly stating the level of risk and whether they are good for our level of risk assumption and the PAR acceptable levels
• Monitor loan repayments globally and initiate/recommend a course of action
• Ensuring that the security documentation and other necessary documentation are obtained and completed in all respects before the drawdown of the facility
• The initiating, setting up, and maintaining of a system of lodgment and withdrawal of securities
• Develop the credit analysis and relationship management skills of the business development coordinators thus ensuring that the BDC loan portfolio at risk is within 5% of the total BDC portfolio.
• Identify opportunities to produce innovative ideas to keep risk management at the forefront of Business. Taking account of international practices where applicable such as Basel 2.
• Member of the Head office Credit Committee as well as the EXCOM Committee.

Other Requirements

• Minimum University Degree in Finance or a related field from a recognized institution of higher learning
• A Master’s Degree will be an added advantage
• At least 8 years of relevant work experience in the Banking sector, with at least 5 years experience in all aspects of lending i.e. risk assessment, monitoring and control of loans, Loan documentation, Securities
• Experience in Internal Audit is desirable
• Accounting knowledge and wide knowledge of the microfinance performance
• Good decision-making skills
• Assertiveness
• Good communication skills
• Attention to detail
• Keen follow up

Job Description

Our client, a leading retailer of educational books for learners and teachers in Kenya is looking for a hardworking customer-oriented Shop assistant. The successful candidate will be responsible for assisting the store manager with working the floor, providing customer service, restocking the shelves and managing inventory.

Job Responsibilities

• Receiving, processing, and organizing shipments and deliveries accordingly.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price audits to identify and correct price discrepancies.
• Processing customer payments using the shop’s point of sale (POS) system.
• Addressing and resolving customer complaints in a professional manner.
• Performing end-of -day cleaning duties.
• Maintaining an in-depth knowledge of store items to provide recommendations as needed.

Other Requirements

• A minimum of 3 years’ proven experience as shop attendant.
• Diploma/Degree in sales and marketing or relevant course is preferred.
• Strong organizational skills.
• Detail-Oriented and effective communication skills.
• The ability to use Labeling and pricing equipment as well as the point of sale (POS) software.
• The ability to work and stand in a fast-paced environment.
• Exceptional customer service skills.

Job Description

Our client, with agricultural and horticultural operations in Kenya, Malawi and South Africa is looking for Payroll Accountant. The successful candidate will be responsible for assisting the Salaries Manager in the sound administration of the companys’ general management payrolls, record keeping and related activities. The ideal candidate must have experience with casual payroll, degree in Business Administration, B. Com or an equivalent with 3 - 5 years in payroll administration.

Job Responsibilities

• Pay pension deductions to the respective Company retirement schemes
• Pay statutory deductions, i.e. PAYE, NSSF, NHIF
• Pay all relevant voluntary deductions
• Post new entries to the payroll
• Post amendments made to salaries
• Assist in finalizing Journal Vouchers for salaries and posting on accounts system
• Assist in finalizing monthly salary costs allocations and generating invoices and credit notes for all Estates
• Reconcile Salary bank accounts.
• Reconcile all salary/benefit, deduction and contribution accounts.
• Maintain records of expense claims, monitor claim levels, communicate adverse status to concerned employees and / or their managers and advise on corrective action
• Maintain payroll and related staff records
• Monitor loan and staff account balances and make recoveries as necessary
• Administer vehicle and furniture loans
• Assist with administration of Group Life premiums, gratuity and RBS.
• Prepare gratuity and leave accrual for the estates for year-end purposes
• Assist with processing of all correspondence related to staff deaths, retirements, terminations, etc.
• Assist with issuing of Issue P9s
• Write to new employees’ referees and ask for reference letters
• Inspect Harvest system output such as automated journals and standard reports for correctness, and report adverse situations as necessary
• Archive staff files and other Salaries Office records
• Assist with preparation of annual salary increment lists for approval.
• Provide Treasury Report data of forecasts of payments from Salaries Accounts

Other Requirements

• Degree in Business Administration, B. Com or an equivalent, CPA-K
• 3 - 5 years in payroll administration
• Good knowledge of Accounting in terms of payroll interface/systems
• Good communicator and people skills
• Good record keeping skills
• Good administrator and deadline driven 
• Good analytical skills

Job Description

• Our client, an established commercial bank in Kenya and licensed by the Central Bank of Kenya is looking to hire Senior Branch Managers. The successful candidate will be responsible for Managing the daily operations of the branch with the purpose of maximizing profitability from products and services, meeting sales plans, attracting new customers and retaining existing ones, promoting a prestigious corporate image and acting as a valuable source of market intelligence.

Location: Nairobi, Mombasa & Eldoret

Job Responsibilities

• Develop the branch plan in alignment with the overall Consumer Banking strategy to achieve the budgeted targets and revenue growth within the set timelines.
• Monitor the daily performance of the Branch through financial reports on actual achievement versus target so that areas of unsatisfactory performance are identified and rectified promptly through uplifting team productivity.
• Focus on attracting new customers to bank in different segments (Wealth, Plus, Business Banking...etc) with quality portfolios and customer profiling requirements based on the bank’s strategy.
• Conduct joint sales calls with different branch staff to meet current / prospect key customers with the purpose of marketing a wide range of bank’s products, cross selling and deepening the relationship with those key customers.
• Compare the Bank’s different products and services against competitors to understand market trends and recommend changes that increase the bank’s competitive edge & increase market share.
• Authorize the processing of the secured assets facilities in addition to the Payroll Unsecured facilities application through the branch based on the authorized limit as part of their p privilege by reviewing, assessing, validating and liability any other required checks to all the relevant documents of all requests.
• Ensure that all the authorized cases should be within the delegation authority matrix and the authorization must be post the documents review and customer’s data validation on CRM
• Promote and drive customer migration to more cost effective alternative delivery channels, to reduce cost and maximize efficiency.
• Maximize revenue through increasing fee generation, reducing operating costs and maintain the cost to income ratio within the limits set by the Consumer Management.
• Ensure that all Service standards set by the bank are applied by Branch staff.
• Ensure that all sales activities and customer interactions are logged on CRM
• Ensure that his/her team is acting on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
• Manage the Branch lobby traffic to reduce waiting time, interact with customers to ensure that the lobby is well handled, directed, are tended to in high traffic hours making sure that customers have positive feedback before they leave the branch premises, as well as managing any customer dissatisfaction.
• Ensure the customer complaints are handled at first point of contact with full ownership, escalating the case to relevant departments if requested and provide prompt feedback to Customers in a timely manner.
• Monitor the customer attrition rate, analyse the reasons and work on action plans to reduce attrition rate and retain valued customers.
• Ensure accuracy and completeness of Branch documentation, readily accessible on file, incorporating necessary analysis and checking to ensure correctness of data and adherence to set processes.
• Authorize the processing of the secured assets facilities application through the branch as part of their prerogatives by reviewing, assessing, validating and liability any other required checks to all the relevant documents of all requests.
• Declare full adherence of secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required checks such as: Legal Negative List, Collection List and Fraud List, Original and Scanned Documents, CBE Negative List and CBE Code List, FC- Sanctions screening lists. loan purpose and etc.
• Secured facilities authorization must be within the approved delegation matrix in order to proceed with the line facility booking
• Adhere to the bank Operating and Credit policies and procedures to minimize operational errors and losses.
• Rectify any Audit comments timely to mitigate any potential risk, ensuring the identification of the root cause to avoid future re-occurrence
• Declare full adherence of Payroll Unsecured / secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required documents such as: Legal Negative List, Collection List and Fraud List, Original Scanned Documents, CBE Negative List and CBE Code List, loan purpose, Direct Debit and etc.
• Efficient implementation of the new hire on boarding process, providing staff with the requested coaching, training, logistics...etc.
• Setting the training plans for all staff in the branch with related department heads and ensure the efficiency of the training to business and implementation of training by trained employee.
• Implement effective and efficient rotation plan among the employees to increase the staff knowledge and create different levels of management and exchange knowledge at the branch level.
• Ensure the effective achievement of Branch objectives through careful objectives setting, managing performance, developing, coaching and motivating staff, assisting career development, providing formal and informal feedback and appraisal in order to maximize overall performance
• Ensure clear communication of the bank's vision and strategy to all staff and explain how the branches contribute in achieving the overall bank’s objective
• Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal bank policies and code of conduct in order to maintain bank’s legal position and mitigate potential risk.
• Ensure full adherence and Implementation of the bank’s policies, procedures and controls covering Branch operations, Security information, confidentiality.

Other Requirements

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
• Minimum 8 years of relevant banking experience of which minimum 3 years should be in a Branch Manager or Premier Centre Manager position
• Excellent command of English, written and spoken
• Complete Knowledge of KYC, AML and compliance requirements
• Leading and Supervising Skills
• Planning and Organizing
• Thorough knowledge of branch budgeting and costing
• Strong Understanding of the market and competitor’s offerings
• Strong Portfolio management & Networking
• Client Focused & Target Oriented

Deadline: 15 Dec, 2023

Job Description

• The Relationship Manager will be responsible for promoting the development & growth of the Consumer Segment through acquisition & nourishing of HNW customers' relations through selling a value adding financial advice for a portfolio of CIB clients aiming to achieve the financial ambitions and aspirations of customers faster & at a less cost.

Locations: Mombasa/Nyali

Job Responsibilities

Sales & Service

• Manage efficiently the portfolio of customers designated, Acquire NTB customers, enrol and upgrade existing customers along with cross selling all exclusive products to the customers, to increase portfolio penetration and to achieve his/her set target and meet the annual approved plan
• Review reports provided from the Quality Assurance Department & Call Centre which indicates the level of services & rate of complaints, then ensure that any Wealth customer complaint is solved as well as striving for achieving the best in class service through professional customer handling.
• Track Wealth customers’ inflows & outflows on a daily basis and contact customers to seek information behind un expected behaviours.
• Handle all account opening & its related operations process including system input & data entry.
• Ensure that the work area is maintained in good condition and that product marketing material is available, prominently displayed and updated
• Provide best in class service level to the portfolio while ensuring efficient reachability and contacting all existing customers in portfolio in predefined time manor.
• Log on CRM all sales activities & customer interactions.
• Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
• Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.
• Introduce and promote alternative channels to customers to support achieving digital offloading strategy.

Reporting, Communication & Coordination:

• Respond positively & diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
• Ensure that the required awareness about the value proposition is provided to Branch Managers & all Branch Staff in order to create quality referrals.
• Develop knowledge and information about competitor activity, pricing and tactics and communicate with the Wealth District Head & the Wealth Segment Management to ensure CIB’s edge within the market.

Policies, Processes and Procedures

• Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day management

• Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures.

Compliance

• Comply with all relevant CBK regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Other Requirements

• A Bachelor’s degree in a business-related field.
• Minimum 5 years’ Banking Relationship Management experience (Relationship Manager) in consumer banking and/or commercial banking, with a proven top-performance record.
• Ideal candidate will have sales/wealth management experience working in Tier 1 or Tier 2 banks.
• Great knowledge and understanding of products pertaining to High Net Worth customers and/or Corporates.
• Sales-driven and Achievement Oriented i.e. strives to achieve results and enjoys being judged on performance standards.
• Analytical/data-driven/numerical skills
• Strong Networking skills and Street Smart
• Strong Problem-Solving skills i.e. critical thinking, decision-making, creative
• Strong Relationship Management skills.
• Excellent Communication and Interpersonal skills: Ability to build rapport easily with customers, and have the ability to work individually and as part of a team.
• Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.

Job Description

• As a HR & Compliance Officer, your job is to work support line managers to analyse departmental business requirements, identify skills gaps within the staff establishments, and work with the relevant parties to equip knowledge, practical skills and motivation required for the staff to carry out their work activities effectively. You will take a strategic approach to training, assessing the skills and knowledge within the organization and determining what training are needed to grow and retain these skills. As a Compliance Officer, you will ensure a safe work environment by maintaining OSH administrative processes, conducting basic OSH training and effectively using a range of OSH tools and processes to implement OSH programs and drive compliance.

Job Responsibilities

Human Resource Management

• Support the HR department in the implementations & follow ups of all HR initiatives.
• Identify training and development needs within the organization through job analysis, appraisal schemes and with regular consultation with line managers and human resources departments
• Design and expand training and development programmes based on the needs of the organization and the individuals.
• Be the ambassador for change management for the middle management team.
• Work in a team to produce programmes that are satisfactory to all relevant parties in the organization, such as line managers and senior managers.
• Consider the costs of planned training and development programmes and keep within budgets.
• Plan and assess the 'return on investment' of any training or development programme
• Develop effective induction programmes for new staff, apprentices and graduate trainees
• Monitor and review the progress of trainees through questionnaires and discussions with managers
• Devise individual learning plans
• Support line managers in conducting performance reviews.
• Produce training materials for in-house courses
• Create and/or deliver a range of training using classroom, online and blended learning
• Manage the delivery of training and development programmes
• Ensure that statutory training requirements are met
• Evaluate training and development programmes
• Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment
• Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
• Devise a training strategy for the organization

Compliance

• The safety officer is responsible for ensuring the safe and effective operation of any and all areas and facilities in the organization
• Identify and assess hazards, risks and control measures for a specific operation or process
• Assessing risk and possible safety hazards of all aspects within the organization.
• Conduct ongoing review of operations and processes to identify potential hazards, risks and control measures that should be implemented to reduce these risks, including all costs involved in implementing such measures.
• Assess and document hazards, risks and controls in a manner consistent with established procedures and practices.
• Health officers carry out investigations on incidents, complaints, and recurrent health cases to identify and provide solutions to workplace situations.
• Monitor the safe handling, storage & disposal of hazardous materials.
• Ensure that all company employees meet all OSHA requirements.
• Facilitate OSHA training to employees within the different section as necessary.
• Participating in continuing education to update knowledge of health and safety protocols and techniques
• Creating analytical reports of safety data
• Ensure that health, safety, and environmental policies are followed.
• Investigate causes of workplace accidents and injuries and refer them to the proper authorities.
• Creating safety plans that include suggested improvements to existing infrastructure and business processes
• Finding the best way to prevent future accidents
• Reviewing and reporting on the staff's compliance with health and safety rules and recommending commendations or dismissal based on performance
• Usually, safety officers maintain accurate records of incidents and inspection findings in order to prepare reports useful in taking strategic safety decisions. They prepare and mount safety signs at appropriate locations to indicate potential hazard.

Other Requirements

• Bachelors degree in Human Resources, Business Administration, or related field required.
• At least 6 years of human resource management experience preferred, with 3 years in similar role.
• Very strong in staff Learning/Training & Development and HR Compliance.
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Thorough knowledge of implementation general workplace compliance to safety standards

Job Description

• Our client, private mental healthcare institution is looking to hire Marketing Officer. The successful candidate will be responsible for Planning, preparing and managing the publication and distribution of publicity materials and conduct diverse marketing campaigns. Organize a calendar of marketing events, such as dinners, promotions, exhibitions, product launches, workshops, open days or fundraising activities

Job Responsibilities

• Meeting potential customers to explain the institution’s services and answering customers’ questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of the Institution’s services.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable products.
• Analyzing competitors’ products to determine trends in the market, threats and opportunities
• Develop strategies and tactics to get the word out about our services and drive qualified traffic and boost the institution’s reputation.
• Undertake market research and establish the best way to reach target groups
• Write, edit and proofread marketing material for use in different channels
• Oversee and update the website(s) and all media pages
• Develop and communicate through the institution’s CRM (Customer Relationship Management) system
• Coordinate with outside agencies, for example designers, to produce marketing material such as stationery and web pages
• Analyze the impact of marketing campaigns and prepare measurement reports
• Write press releases and communicate with the media in consultation with the CEO.
• Plan, prepare and manage the publication and distribution of publicity materials
• Organize a calendar of marketing events, such as dinners, promotions, exhibitions, product launches, workshops, marketing campaigns, open days or fundraising activities

Other Requirements

• Bachelor’s degree in Marketing or its equivalent
• Over 3 years post qualification experience of a senior level in marketing
• Must have worked in a hospital set up
• Good Communication skills
• Creativity and adoptability
• Excellent Management skills
• Good Leadership skills
• Strong Networking skills

Deadline: 28 Nov, 2023

Job Description

Our Client, one of the biggest Golf / Country Clubs in Nairobi is looking for a Deputy Chief Security Officer. The successful candidate will be well experienced in the Security field, agile, customer centric and a professional with excellent leadership and people management skills. To protect and safeguard Club guests, suppliers, contractors, employees, and all assets while ensuring that all Club properties are adequately secured, investigate, and record all reported security incidents, proactively institute Security controls and preventive measures.

Job Responsibilities

Risk Management Policies

• Assist the Chief Security Officer in the implementation of the Club’s Security’s Strategic Plan
• Assist the CSO in developing, implementing, and reviewing Security policies, SOPs, and governance structures.
• Assist the CSO in management of personnel within the Security Department
• Consistently perform all tasks in line with the Club’s standards and in adherence to all legal and statutory requirements.
• Ensure compliance with all the Club’s security standards and preventative measures.
• Keep abreast with developments in the Security field and keep all stakeholders informed/updated.
• Procedurally reporting on various security matters.
• Monitoring of CCTV and other surveillance equipment while inspecting the premises for potential risks.
• Enforce Club rules, by-laws on Security front.
• Ensuring all incidents are documented and investigated.
• Provide training to staff on Security matters from time to time.

Implementation of Controls

• Institute effective controls to ensure accountability of all goods and equipment movement into and out of the premises.
• Ensure security controls and procedures are followed by vendors and suppliers and Procurement staff during delivery of goods and products to the Club.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Direct guest coming to make enquires to the appropriate authority.
• Develop and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic & duress
  alarms to ensure that they are fully functional.

Investigation and reporting

• Record and notify all risks, deviations from the Club’s safety standards and any untoward incidents.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Conduct detailed investigations and compile reports for any theft, loss, accidents, or any aspect that risk the safety of the Club.
• Statements recording from suspects or witnesses.

Emergency Response

• Liaise with other security agencies to address security matters.
• Maintain a good working relationship with external emergency teams (Ambulance, police & fire fighters etc).
• Supervise evacuation as and when necessary.
• First contact for external security apparatus.
• In liaison with the Club’s Safety Officer, conduct regular fire and evacuation drills as per the Club’s emergencies response standards.
• Ensure all Security equipment and apparatus down time is at minimal, if any.

People Management

• Direct and coordinate, supervise the activities of all security personnel at the Club.
• Ensure that all security staff provide services that create a great customer experience for members, staff, and guests.
• Ensure that the Security team offers consistent and high-quality customer experience.
• Ensure Security coverage for all Club events and functions.
• Review daily occurrences as per recordings in the occurrence book.
• Ensure to monitor human traffic in and out of the premises.
• Train, review and evaluate performance of the security staff.
• Review services of the outsourced security service providers as per SLA.

Other Requirements

• Bachelor of Criminology and Security Management (Criminology).
• Diploma in security management and legal studies/criminology.
• Be a member of a professional body.
• Minimum of 8 years’ work experience, with minimum 4 years in a similar role. Very strong Investigative and Report writing experience. Experience in the hospitality industry would be a plus.
• Ability to implement and monitor security systems.
• Must be tech savvy.
• Assertive with strong leadership skills.
• Impeccable integrity.
• Keen to detail and thorough in execution of tasks.
• Problem Solving skills.
• Ability to make sound judgement in decision making.
• Ability to work across a range of projects with multiple stakeholders.
• Physically fit.